Rated 5 out of 5 by RonACNJ Enjoyable Vacation
I had a good time at the Sheraton Atlantic City Convention Center. The staff and facilities was great. The price for accommodations met my needs and the location was convenient to all of the places (shopping, food, relatives) that I needed to have a wonderful vacation with relatives. Looking forward to staying in the future.
March 11, 2014
Rated 5 out of 5 by vickray choose here over a casino hotel
excellent customer service at front desk. all requests were dealt with within minutes. warm greeting on arrival and snacks for our dog. excellent gym open 24 hours. nice pool for adults to relax and kids to have fun, shame that the outside whirpool was closed. comfy beds, 2 out of our 3 rooms had good views. good restaurant on site and open till late. choose here over a casino hotel, its an easy walk to the boardwalk and our morning walks along the beach were great providing you looked out to sea !!!!!
April 16, 2012
Rated 1 out of 5 by zander00 Dirty
Room was dirty. It was obviously not cleaned. Bathroom smelled like mildew towels and there was other peoples hair on the bathroom floor. There was other persons hair when we pulled the comforter down. Gross. Then under the bed there was beer cans which my child could have touched. I didnt even want to sleep there but my husband and I were too tired to drive home to PA. I will never stay here again. Best part about the hotel is the valet service which are highly competent and very good at there job.
August 15, 2012
Rated 1 out of 5 by sofspok Not a pleasant experience
The bad experience started when we first arrived. We had to wait in our vehicle for over 20 minutes before we could enter the hotel. We were told our vehicle was over sized and could not be parked in the garage. We were waived the valet fee by Patricia at the front desk. Went to take a shower the next morning and there was no hot water and the water pressure was so low. Bathroom was not clean, hair around the toilet and basin. Trash cans were not empty and had gum stuck to the bottom of them. I expected so much more from the Sheraton in AC. Ask to speak to a manager during checkout, waited 10 mins. and was told the manager was on the phone. Karen at the front desk gave us $30 credit towards the room. Haven't seen the credits on my credit card as of yet , so I will give it a couple more days. You don't have to worry about a return visit.
January 21, 2014
Rated 2 out of 5 by Ki777 This hotel disappointed me
Although I usually have a great experience when I stay at a Sheraton, with this stay I was disappointed. I wasn't put on an SPG floor at check in, I imagine that if I had been I wouldn't have experienced a room with no iPod radio (although I prepaid for a room that had one) and a tub that was completely backed up so that taking a shower became disgusting. While I preferred not to call around at midnight to have someone possibly switch my room due to these issues (I had two children with me)
July 4, 2012
Rated 1 out of 5 by who33 one loud hotel
the shower in my room shook so loud I thought it was going to explode. other guests in the hotel said the same thing. the walls were so thin you could hear everything around you. we also could hear people's conversations above us through the vent in the top corner of the room. we also heard the toilet flush above and around us all day and night. so to say I had a relaxing, quiet stay is an understatement! I will be recovering from my stay for a week. they need to improve all of this!
January 7, 2013
Rated 2 out of 5 by sosad Falling apart
Phone didn't work, shower drain clogged up. Very poor lighting, no vent in bathroom. At 3 AM got woken up by PA system announcing that "the emergency situation" was under control. We never got the first announcement informing us of any emergency. The decor takes me back to the 1970s but in a bad way. Location however is very convenient. Express check out used to be available. No longer an option. it seems instead of improvements being made, client friendly services are being reduced.
January 7, 2013
Rated 1 out of 5 by ACLKris Platinum gets you NO WHERE
From the moment I checked in to the moment I left - I didn't feel as if my appreciation for being a platinum member was met. I had asked for a roll out bed 3 times before it was delivered. Since this was a leisure trip, I shouldn't have to do my due diligence with the staff to make sure my requests are being fulfilled.
Even when I spoke to management, it was just going around in circles. Let's just say if there is ever a need to go to Atlantic City again I WILL NOT BE STAYING HERE!
June 18, 2013
Rated 5 out of 5 by JWUK Perfect location, great views, immaculate rooms and great hotel team
The location couldn't be better, perfectly situated close by the train and bus stations and easy to reach by car.
The rooms are spacious and very clean.
The hotel is central, but the rooms are quieter than most as it's set back from the boardwalk - meaning you get a great nights rest after all the fun on the sea front.
I would highly recommend this hotel both for business travelers and families.
The beer in the Tuk restaurant is fantastic also, lots of choice and great value.
April 3, 2013
Rated 5 out of 5 by Pete741 Nice hotel
Nice hotel. Very comfortable
May 27, 2014
Rated 1 out of 5 by ACepeda1970 Less than what I have come to expect
I have stayed here other times, not sure what happened? Initially when I checked in the front person mentioned that there were no rooms in the club floors because they were still cleaning them. On Thursday August 22nd around 8:15 Am I handed the front 2 shirts to get laundered. Never got my shirts. I checked out yesterday morning and I was told someone would contact me. I guess its not happening. I hope I will get re-iumbursed for the shirts if they don't find them?
August 24, 2013
Rated 1 out of 5 by psicor11 unhappy hotel guest
We stayed at the Sheraton in Puerto Rico last summer and had a great experience. Last Friday, we checked into this hotel in Atlantic City and find the facility not well kept, noisy,pets ect. The most important issue we have was with the front desk staff, they were not helpful, not knowing why charges are being made to our credit card in multiple amounts for the same one night stay, as well as the insulting attitude of the front desk supervisor.
August 20, 2013
Rated 1 out of 5 by Never2012 Would Consider Not Staying Again
This was the worst experience ever at a Sheraton. Ripped sheets, room smelled like smoke and hairs in the bed that were not mine. Then when I checked out and told the customer service person about the hair, who I think was a manager he said "ew", how nice. They gave me someone elses bill at checkout when I called to get my corret bill they sent me last years, then it took them four days to call me back to get me the correct bill. What a joke.
October 27, 2012
Rated 5 out of 5 by Jane2000 Excellent Stay Always Fun
Numerous stays in Atlantic City, Sheraton AC consistently offers a sound night rest, excellent club floor, thoughtful staff, and professional environment - we always have a really fun time and appreciate such a wonderful Sheraton property to return to each time with go to Atlantic City
February 19, 2014
Rated 2 out of 5 by travel49 Disappointed !
I live in Maryland.I came to Atlantic city to enjoy some much needed vacation time(4 Days).During my first day I received a call from my daughter (that's in the Air Force) That She came home to surprise me. I want to check out but the front desk manger said I would still have to pay for the four days I booked. Very bad customer service. The next time I visit Atlantic City this Sheraton would be the last place I spend my money.
November 13, 2013
Rated 3 out of 5 by Om1980 Could do better
I had few issues with this place. I stayed there for one night recently. We had issues with the keys not working properly. We were given 2 keys and only one key was working. The water in the room is complimentary for SPG members but still got charged for it. The comforter in the room was dirty and we asked for a replacement which took almost an hour to replace.
May 20, 2014
Rated 5 out of 5 by Ferry25 Weekend trip
This hotel has it all. First off the people, from management like Nadir Ahmed, Bob, Maria to the valet people like Christian & Jeremy. Everyone treats you like family. The location is great, away from noisy boardwalk, yet close to shopping & casinos. Club access is great for breakfast &n snacks. I highly recomend this as the hotel to stay in Atlantic City!
January 26, 2014
Rated 2 out of 5 by MemorialD Cleanliness & Basic Courtesy
I am very upset about the lack of cleanliness and attention my room has gotten on my stay this Memorial Weekend. I am applaud that my room was not cleaned what so ever. I returned to my room on two occasion to only find my room was not tidied and in the same condition I left it. I have two small children and this is totally unacceptable. I informed guest services and they sent someone with garbage bags to give to me to do it myself. I'm paid $250 a day to stay at a DO IT YOURSELF Hotel. I am a SPG member and this has never happened to me on all my stays. I received a call from Management the following day apologizing for what happened and informed me someone was going to come up and clean the room. I would like to report that we returned to our room again only to find the room was in the same condition as we left it in three days ago. This is totally unacceptable! I will not be bought by breakfast and free parking only to be disrespected over again over again. I was assured by your management and the cleaning staff on the floor that my room would be cleaned. Not only was the room not cleaned, but NO new shampoo, towels, sheets, and toilet paper. Thank god that the were two rolls of toilet paper that last 4 days of my stay. What pushed it over the top and made me leave a day early was when guest services said to me that they would call the housekeeping manager and ask him if the room was cleaned; was she joking? I was being told that I was lying? I received a call back that the supervisor would like to examine the room, I have pictures as proof, he told me that they had a housekeeper that had been giving them trouble before; why is that my business and why do I care.
May 27, 2014
Rated 3 out of 5 by mreisbaum Very convenient, but that's it.
Ridiculous charge for internet and parking. The hotel is right across the street from the Conv Center, but it has no style or other redeeming aspects. The staff is nice, but the food is below average and their is no ambiance.
May 22, 2014
Rated 5 out of 5 by GPrice Hotel has fantastic features
We really enjoyed our family getaway. The hotel's proximity to all things great and do-able for family fun. It would have been perfect if we did not have to pay for wi-fi.
February 21, 2014
Rated 2 out of 5 by ZAHS Below the standard level
This hotel is average and below the Sheraton standard. Room was not clean, stains on the carpets and bedding was not "super comfort" as they say. The mattress definitely needs to be replaced. The parking is far from the hotel and you have to walk outside.
The hotel did not respect their advertisement for an upgrade to club level although I am an spg member. I guess we wil not come back to this hotel.
July 23, 2012
Rated 5 out of 5 by VeteranTraveler WOW!
This property exceeded my expectations on a number of levels. They insured that my stay would get off to a good start with an email explaining the availability of temporary parking while checking in. The folks at the Front Desk were friendly and efficient, and the VIP Suite upgrade was a most welcome surprise. The hotel's association with the Miss America Pageant, is an obvious attempt to recreate the glamour that was once associated with this event. It works. It is a welcome touch to those of us that remember the Atlantic City of another era.
While not on the Boardwalk, the hotel is right at the end of the Expressway, convenient to great high-end outlet shopping and only three blocks from the boardwalk and the beach.
The morning of my departure, they e-mailed my receipt and there was no need to even stop at the desk. This is a beautiful property that is obviously well run. I cannot complement them enough.
July 8, 2013
Rated 1 out of 5 by LadyDi45 Not Happy
Was not pleased with our stay this year. Paid way too much for our room and didn't get anything for it (such as breakfast). Way too noisy - heard other guests talking in their rooms - and there was constant slamming of doors at all hours of the night. We didn't bother to call Security because you can't stop people from talking in their own rooms. VERY, VERY DISAPPOINTED :-(.
February 5, 2013
Rated 3 out of 5 by BizTraveler00 Hotel service depends on "busy"-ness
Ordered breakfast room service that failed to show up in the AM. Ordered dinner room service that was delivered with incorrect order. I stay here every week and it is still unclear to me whether I am receiving points for "Go Green" unless I check with the front desk before leaving. Sometimes service is excellent but when the foot traffic is high you see a marked decline.
August 20, 2012
Rated 2 out of 5 by Susan Not happy!
We have stayed at this hotel for years. Unfortunately this stay was very unpleasant! Room was small. Remote control did not work, Phone did not work. Shower did not draiin (it was disgusting!) and our room keys did not work on two different occasions - once after we worked on our feet for 10 hours straight and they other after we had dinner and just wanted to go to bed.
February 18, 2013
Rated 5 out of 5 by Cinemagic Consistent.
Did the job. Excellent access to the convention center.
Always clean, highly recommend.
February 17, 2014
Rated 5 out of 5 by ayjay888 Love the upgrades
My wife and I come frequently here for a nice weekend getaway. We are Starwood Gold members and were upgraded to club level room with a view of the city. We were allowed to check in early and leave late the next day which made it feel like we actually spent 2 days there for the price of one. Rooms are exceptionally cheerful!! We will definitely return.
May 16, 2012
Rated 4 out of 5 Parking Attendant Etiquette
Rooms are clean. Unobtrusive stay except for parking attendants outside whom I found quite aggressive, would not let you leave the car unattended for 5 seconds while you checked in. Perhaps a "15 minute short term registration" parking area would solve the problem? Definitely put a damper on my stay and not up to my expectations of a Starwood property.
October 25, 2012
Rated 2 out of 5 by nani01023 Not As Expected
I so wanted to enjoy staying at a high star hotel for my first time but I was very disappointed. Sure the staff is friendly but that only goes but so far. The rooms are clean but outdated. Torn wallpaper and stained carpet. The box springs are worn out. They literally charge you for anything and everything. Want that water that came with your room? Well drink it and they will charge you! Want to order take out? The local call will cost you! WiFi? Oh, yes there's a 10 dollar per day fee if you want to use it in your room!! The Boardwalk? Prepare to walk 4 to 5 of the longest blocks you've ever seen! Oh and No smoking!! You'll have to go to the front and join tons of other smokers. There should be at least a floor or even a balcony for smokers. If not convert to half smoking facility. Truth is that 8 times out of 10 there will be 1 smoker for each occupied room it's just such an inconvenience. Yes you accept dog poo and urine but not cigarettes (blows my mind)
August 10, 2013
Rated 5 out of 5 by TiffanyNOVA Great Location, Great View
We visited the Sheraton for a weekend getaway just after Thanksgiving. We loved that the hotel is in walking distance to Tanger Outlet, which was perfect for Black Friday shopping. The hotel's location allows for an amazing view of the Atlantic City skyline. We will definitely stay here again!
December 3, 2013