サントルシェラトン・モントリオールホテル

  • カナダ
  • H3B 2L7
  • ケベック,
  • モントリオール
  • 1201 Boulevard Rene-Levesque West
  • マップ

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Rated 4 out of 5 by 331 reviewers.
Rated 5 out of 5 by Great location and staff! My first time in a Sheraton Hotel and it was a great experience. Very clean hotel and great facilities. would definitely stay here again when in Montreal. May 24, 2014
Rated 5 out of 5 by Excellent Hotel and SPG Recognition I stayed at Le Centre Sheraton for a close friend's bachelor party, where I booked an Executive Suite and four Junior Suites to accommodate our large group. Due to my Platinum SPG status, the hotel upgraded our Executive Suite to the Presidential Suite - the nicest room in the hotel. We were blown away by the upgrade, room, and staff service. It was a memorable trip for us and much of that was due to Le Centre Sheraton. I'd highly recommend this hotel. April 1, 2013
Rated 4 out of 5 by SPG Lounge Being a Platinum member it was great getting a room upgrade, however, what was extremely frustrating was that the elevator up to the 37th floor to access the lounge can only happen on one side. Therefore, it took me over 15 mins to wait for an elevator door to open on the correct side so that I can reach the 37th floor, as the other side only reaches the 36th floor. I mentioned it when I checked out but how can they fix that problem is a mystery. July 31, 2013
Rated 4 out of 5 by Sheraton club rooms slipping We usually travel to montreal twice a year, and have always stayed at this hotel in a club floor room. This time, the room was badly in need of rehab! The air conditioner required a maintenance call, then was so loud that we found it impossible to get a good nights sleep. At more than $300 a night, we expect better. Another shock came when charged 18$ for a glass of wine in the Club room. That's a bit high. The location of the hotel is excellent. July 25, 2013
Rated 4 out of 5 by Club Floor Disappointing I paid extra to be on the Club Floor. Apparently this just means you have a room in the hotel but not on a Club Floor which is the top 2 or 3 floors. From the Club Floors you can get to the Club Lounge with 1 elevator, the other floors usually took 2. The Club Lounge was closed one night for a private event. I don't think the extra money for the Club Floor was worth it at this hotel although we did have the option of breakfast. August 26, 2013
Rated 4 out of 5 by Birthday Weekend Great location for seeing the downtown attractions including Old Montreal plus close to Metro for further out attractions. Staff accommodated my request for a late checkout. Hotel is near central Via Rail station which we used to come to Montreal! Told staff at checkout that bathtub was not clearing water from our showers very quickly - our only fault with everything. Could use exhaust fan in bathroom is a suggestion. May 15, 2014
Rated 5 out of 5 by Exceptional, reliable service! As a very frequent business traveller (over 100 stays annually) I can easily recommend the Sheraton Montreal. The staff is very professional and attentive. The hotel is well appointed and comfortable. The location is perfect for business in the downtown core and is very centrally located for taking advantage of the city's entertainment options. For me there is no alternative to the Sheraton Montreal. Highly recommended! March 26, 2013
Rated 5 out of 5 by My home away from home! I have been staying at Le Centre Sheraton for many, many, years and can honestly say that its the ONLY place to stay when visiting the Montreal area! The entire staff is incredibly friendly and their willingness to ensure your stay is perfect is beyond comparison. I'd also highly recommend upgrading to the Club Level which will give you access to the private lounge; it's the perfect place to start and end your day! April 29, 2013
Rated 2 out of 5 by Below par Sheraton stay They really need to work on the service at this property. Check in was painful, understaffed and unwelcoming. Checked in got room keys and they did not work, came back got new ones only to get into the room and find it not cleaned. Back downstairs and third times the charm. Room is fine with standard bed and big desk. Bathroom is subpar with a shoddy shower that doesn't drain properly and no water pressure sink. January 11, 2013
Rated 4 out of 5 by Great pool and spa! Great location! The Sheraton Montreal is in the perfect location for events at the Bell Centre. The atmosphere in the lobby bar was perfect, as was the food and drink available, and the service was prompt even after a hockey game. We upgraded to get access to the Club lounge and it was worth it. The evening appetizers and the continental breakfasts were plentiful, and the staff were attentive. May 5, 2013
Rated 5 out of 5 by Best hotel in Montreal As a frequent traveler spending 100+ nights a year in Hotels, I always enjoy returning to The Centre Sheraton Montreal for i'ts great location, perfect amenities, and especially their professional, courteous and pleasant staff, from the Concierge, to the Front desk and yes,, even the parking attendants,, always a smile and communicate in English. February 23, 2013
Rated 3 out of 5 by Great property, but Great property, great location and amazing staff. It would have been a truly memorable weekend experience had it not been for the pandemonium that broke out close to midnight outside our room in the corridor, and probably lasted close to 30 min before the hotel security took care of the situation. But in the process, it woke up my 3.5 year old, who was traumatized for the remainder of the night. A perfect spoiler, if there was one. Besides that, the hotel lounge offers some the best city views, the pool area is clean and gym well equipped. The fact that hotel is only a block away from Saint Catherine St., makes it an ideal location for shopping and dining options. March 24, 2014
Rated 3 out of 5 by Needs Improvment at Check in I think the staff should be more aware of Platinum benefits. Further the lady at check in did not understand the entire program and I considered her quite abrupt. I have stayed at a lot of hoitels around the world, including the sheraton centre montreal. This was the least enjoyment I have ever been subjected to thus far. October 21, 2013
Rated 2 out of 5 by Terrible Customer Service! The hotel is nice, conveniently located to the Bell Centre and downtown but I was so put off by the staff it's not even funny. I was in shock by the attitude of the front desk staff and will never return to this property. January 7, 2014
Rated 1 out of 5 by Bad Communication If you have a customer support issue, don't expect a real response from this hotel. You will be disappointed. Apart from that, this is an average hotel. Note to the manager: even a 1 word "sorry" response from any employee that handles customer service inquiries would have been fine. I despise arrogance. August 6, 2013
Rated 3 out of 5 by poor customer relation No response to my email & letter 3 weeks ago to general manager re unsatisfactory stay at the hotel June 29-July1. Assured club floor room & did not get it. Air condi- tioning unit too loud preventing guest a good night sleep. Breakfast items at club lounge ran out fast and not replenished. July 25, 2013
Rated 3 out of 5 by good location extremly disapointed that the hotel did not inform us during the reservation process that the pool and health club were not open. they instead had a closet with a few tred mills and offered a club down the street that could be used. it effected our stay as we enjoy those ammenities. November 23, 2011
Rated 5 out of 5 by General Manager Made it right I spend many nights in SPG hotels and most of the time everything goes perfect...Although this stay wasn't perfect, the GM made everything right, and I left with a GREAT feeling of being a valued Guest... Great GM Great JOB... December 4, 2013
Rated 3 out of 5 by Great location Git dated although the rooms have been redone somewhat. The hvac for heating and cooling is almost impossible to control. Also the showers need an upgrade badly. They are not high enough even for an average person. The fitness Center is good spacious and lots of equipment. February 2, 2013
Rated 4 out of 5 by Needs Improvement Perhaps it was because this was my first time to visit Canada but the food quality lacked luster and I received better service from the back of the house gentleman who brought me my daily bottled water than from the restaurant waiters and front desk team. February 11, 2013
Rated 5 out of 5 by Always a comforable stay Great staff at this hotel. Restaurant food was very good and hotel has an attractive bar for hanging out. Close to shopping. May 17, 2014
Rated 4 out of 5 by Overall very good. Improvement needed on customer service What was good. 1. The room is clean. The Sealy bed is very comfortable. Room facilities (water bottles, coffee bags, bathroom kits) are provided promptly when ordered. 2. I was offered to a choice of another room with better views or with a living room since I had a long stay. What needs improvement 1. Project & Incident management - The internet service was upgraded in December, 2013. It was a complete bad project over the weekend: No fallback plan, No Plan B, Slow recovery (more than 2 days). I had the impression that the guests were not updated on the recovery process. I had to call many times and ended up complaining to the managers. 2. Laundry service - There were numerous times where I had to ask for the laundry sheet and the bag because they were not replaced. It was very inconvenient. (I had a long stay for 1 month). 3. Insufficient internal communication amongst staff - Many times after I declined housekeeping, the ladies still tried to come in and clean the room. And some occasions where two different staff try to bring the same things to me twice... My overall impression is very good, but the hotel feels under-staffed. I guess it would be understandable due to the expensive labor cost in North America. January 7, 2014
Rated 1 out of 5 by Le Centre Sheraton-Montreal- Below expectations Very unsatisfactory overall because 1. I could not get a microwave nor a refrigerator on the first day 2. The front desk did not bother to give me a call next day and show their interest if there is a possibility to help me with the arrangements. 3. I also wanted to extend my stay for complete week because my office was very closely located. They still did not bother to update me. May 10, 2014
Rated 4 out of 5 by Le Centre Sheraton I stay here weekly and find the staff in the hotel very helpful, Mozart and Farrell in the lounge are a refreshing change after long days travelling. The lounge menu needs to be revamped, not very exciting ! March 1, 2013
Rated 5 out of 5 by Always a good experience I really enjoy the Montreal Center Sheraton... it's close to my office and everything else. Ths time I was greated with a nice bowl of fruit, it was indeed a nice surprise. November 8, 2013
Rated 4 out of 5 by Short but comfortable stay My wife and I stayed here for 3 nights while attending a martial arts competition. We didn't encounter any problem during our stay and had decent sleeps despite some minor noises from construction across the street. We paid extra for the club level access and found it convenient and worth the money. We didn't have time to use the pool so can't comment. We found the staff to be friendly and accommodating. We had to store 3 pieces of luggage on the day of check out for a few hours due to a later flight and had to pay $3/bag. This was a surprise since no other hotel I've stayed at had charged me before for this service. Other than that, it was a decent stay. February 17, 2014
Rated 5 out of 5 by Great location, excellent staff, beware of cigarette smells My wife and I always stay at the Sheraton when we visit friends and family in Montreal. However, we noticed that on our most recent stay there was a distinct odour of cigarettes in the bathroom. It was not so bad that we felt a need to change rooms, but it was annoying. The guest services staff immediately offered to change rooms when I described the problem (the offer was declined), and they also sent up a bellman to try to freshen the bathroom with a spray. I appreciated the honesty in the customer service rep's explanation: about limited ventilation in the hotel rooms. Also: the room did not have water bottles or coffee when we arrived... April 4, 2013
Rated 5 out of 5 by Great Experience As usual, Le Centre Sheraton Montreal delivers... Great staff, great rooms, very comfortable... Love this location and highly recommend it! February 4, 2013
Rated 5 out of 5 by Location The location of this hotel is very convenient for its proximity to downtown Montreal for dining, night life, shopping, rail station, etc. June 22, 2013
Rated 5 out of 5 by Location Good value for price paid, it was near the place I had to go on business. Internet was easy to hook up. February 6, 2013
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