Rated 4 out of 5 by CWSPN Enjoyed my stay
Every August since 2009 I attend the Supernatural TV show convention at the Sheraton & always enjoy staying at this beautiful hotel. My only issue is that there aren't many choices for meals on site and that my air conditioning wasn't cool enuf to sleep well. The rest was great. See you next August!
September 17, 2012
Rated 5 out of 5 by davidla great location great hotel
really had a great time here.....the location was perfect, and the room was great.
August 5, 2014
Rated 3 out of 5 by DRGEE Very Noisy
Stayed in a family suite and it was located right across from the Emergency Dept of a Hospital. Heard all the sirens during the night, so not a restful sleep. Also arrived for check in at 1520 with check in being available starting at 1500. Room was not ready and was told it would be a 30 min wait. After checking back in 30, 60, and 80 min we voiced our displeasure about the wait we got a room. I usually do not have an issue with waiting but if you tell me 30 min don't have me wait for 80 min and especially since we were traveling with 2 young kids (3 yr and 18 months). The staff did provide us with 1 free breakfast to make up for it.
August 25, 2014
Rated 5 out of 5 by Brinkie Excellent location for business as well pleasure
As a SPG member it is always nice to be recognized as such. That is the main reason my first choice of hotels is with Starwood. Amenities and staff were of the high quality I expected. Thank you for a most pleasant stay
May 30, 2014
Rated 1 out of 5 by NorthBayTourist Great location but no help from staff
I am SPG Gold and booked this on points. I had asked for a room in the North Tower to be closer to the restaurant and bar and was told that points' bookings are always in the South. Parking lot was full-I asked for a spot and was told to use Valet.
August 29, 2012
Rated 5 out of 5 by Fireflies Vancouver Wall
Great location for exploring. We walked around everywhere! (Tour busses available to extend your range) Hotel room was clean and we loved the big windows. Someone seemed to always be available at the front desk in case we needed them. :-)
August 16, 2013
Rated 5 out of 5 by Rick54 Wonderul rest!
We recently toured Europe and finished our trip with a stay in Vancouver. We were very pleased with the hotel but the bed was by the far the most comfortable bed we experienced on our trip. It helped make our stay very enjoyable!
May 6, 2012
Rated 1 out of 5 by DBMM Unsatisfactory
At check in no recognition that I am Gold Member. Room was the smallest room I have ever stayed in. Phoned for room change but told no rooms available. This is my first and last stay at this hotel..SPG program not working for me.
May 10, 2013
Rated 5 out of 5 by Tippi22 Conference Facilties
Great layout, ease of access & number of breakout rooms excellent.
July 14, 2014
Rated 5 out of 5 by Hefcat01 Beautiful!
Excellent room, very comfortable and quiet. I particularly enjoyed the "master switch" for the lighting, a terrific idea to help to reduce waste. This hotel location is perfect, and the grounds are beautiful.
September 15, 2013
Rated 3 out of 5 by Marty2023 Great views!
Overall a terrific hotel. Very close to great restaurants on Davie Street. However as we were packing up to leave, we discovered two beer cans under the bed...A bit of a downer to an otherwise great weekend
April 10, 2013
Rated 5 out of 5 by tc24 Suite is new and clean, service is top notch
The lady who helped me check in to my suite was very friendly and offered me late checkout because she thought I would need some rest after checking in late. Opening the door, I found a well maintained and very tidy suite.
November 21, 2014
Rated 3 out of 5 by CaliTraveler Overall fine but fixable inconveniences to note
After reading some other reviews, I totally agree with the comments on the staff needing better service training, both in general and for SPG elite guests.
SPG-wise, I was told that all the Platinum perks that they usually give you would have to be requested one by one, such as an available upgrade, or late check-out, or free internet. And even after late check-out was requested the day before, my key card was de-activated at the regular check-out time of noon so I had to go back downstairs for a new key in order to retrieve my luggage and check-out. For people in a rush to catch a bus or train or plane, this would be a huge stress.
A general suggestion for service would involve housekeeping and having it be a standard part of the cleaning (especially in between guests) to check that the clock alarm is reset to off. While staying over a weekend and trying to sleep in, the alarm went off at 7am both Saturday and Sunday!! As someone who can usually fall back asleep, it wasn't a huge problem but highly annoying none the less, especially when the expectation is for a leisurely hotel weekend.
June 27, 2012
Rated 5 out of 5 by BPsuper Hotel exceeded all expectations
Immaculately presented, centrally located to shops, restaurants, tours, transport. Indoor pool/gym a bonus. Friendly staff. Huge rooms.
June 3, 2014
Rated 1 out of 5 by Shin267 Staff didn't honor my reservations
I had three reservations. Hotel staff mixed them up and ignored mu requests. I felt I didn't treat as platinum member and had worst experience ever among Starwood hotel stays.
August 20, 2012
Rated 1 out of 5 by Mark94301 Had to leave because of hotel error
We booked a room for three adults and kindly received a free suite award (over 50 Starwood stays last year).
When we arrived we found out that 1) our room lacked a bed for our daughter (the 3rd adult) and 2) all roll-away beds were already booked.
We spent an hour wrangling with Starwood's call center before getting A) a free room for our daughter and B) transferred to the much nicer Westin Bayshore for the next night. We appreciate this responsiveness.
In summary, it was a pain that our directions had not been followed.
In addition, half of the staff was good, but the other half was unfriendly.
Lastly, the lobby is the ugliest Sheraton lobby that we've ever seen: weird planetary ceiling design, cramped, tacky.
July 27, 2014
Rated 5 out of 5 by DMR12 Met all expectation!
This hotel met all expectation as a Sheraton with a clean room, well decorated, comfortable bedding. Easy to get via YVR train.
May 31, 2014
Rated 5 out of 5 by Dick002 Excellent staff and facilities
We were treated very well, Fast responses from all staff. Tasty food. Comfy and roomy room, with a great balcony.
May 28, 2014
Rated 5 out of 5 by Chell123 Home away from Home!
From the moment I arrived to the morning I left, I enjoyed everything about my room, location, & staff! And the awesome view, wow! I'll be back! :)
June 19, 2013
Rated 5 out of 5 by Cinderella88 Great spot close to everything
The view is awesome from the room of the city and ocean.
Close to Robeson street Granville street and all the fun of Vancouver.
April 15, 2014
Rated 5 out of 5 by dofe Cafe 1 served wonderful food
We ate some of our best meals in Vancouver in Cafe 1. Our compliments to the chef. Highly recommend the lunch or supper.
February 13, 2013
Rated 5 out of 5 by Caper1 Friendly staff, comfortable rooms
I enjoyed my stay, rooms clean, and comfortable, great view, staff friendly.
May 13, 2014
Rated 1 out of 5 by mazie1960 disabled room
I had very high expectations which were constantly let down. We had 2 adults in the room only 1 large towel each and 1 small towel . Second day they put more coffee out decaf only and no cups. We used the microwave and coffee maker the power went out fuse blew in a hotel.? No pen and paper to write down an address or phone number.In the North Tower it's like your second class no concierge you can not get a luggage carrier they are chained together but no bell man was insite to help,so when you have a question wait in line with check in/out with only one person on the desk it can take quit awhile.The south tower is full of personal but in the pouring rain who wants to run over there to call a cab or get an umbrella?
The lounge has no T.V in it so Stanley cup we watched at the lounge across the street to unwind and watch the game. Room was clean with a comfortable bed the food is wonderful in restaurant. Pool and exercise area one of the best we have seen but no signs to tell disabled persons how to get to it as there are stairs at the end of the directive signage oops.We ran into another family who also could not get to the pool We eventually found the way by mistake still no signage?l
June 26, 2013
Rated 5 out of 5 by John31 Great hotel
Great hotel in great location. Friendly, courteous staff.
June 10, 2013
Rated 4 out of 5 by JetsetterMom Vancouver Marathon Trip
The Sheraton is a very nice hotel. It is modern and sophisticated. it offered good ambiance and great staff! everyone was awesome!, specially concierge, they were very informative, offered printed schedules for bus, ferry and train. Hotel offered many amenities, I loved the complimentary WiFi and Starbucks coffee in my room, and had a great view of the courtyard, which was illuminated beautifully at night. It was great for our group team for the BMO Vancouver Marathon. the hotel is within walking distance from the finish line, Canada Place and downtown. I enjoyed the spa treatments after the race, and they offer a 24/7 cafe on the North Tower, which is always nice for early meals. Friday night I enjoyed their live music performing Latin Music and Jazz. over a complimentary glass of red wine. The sound was a little loud for the space, it would had been perfect it was 2 notches lower. I would had like to see a larger gym, specially having a large convention center on premises. The spa changing room shared the entrance with the Gym, the set up didn't flow. Having just run the half marathon, I was OK with not working out afterwards. The Spa was perfect! I loved my experience and trip to Vancouver. I will definitely recommend the Sheraton.
May 10, 2012
Rated 3 out of 5 by Jane47 Good Location
Good location for tourist and business travel
June 27, 2013
Rated 5 out of 5 by SB42 Great hotel in a great city
Great hotel in a great city
May 9, 2012
Rated 2 out of 5 by george disappointment
arrived almost 630pm last 22may13 with my wife, mother in law and my 6month old daughter. park in front of the hotel to unload, we got ignored, did not get any help to unload our bags, i was just noticed when i ask to valet my car. as we enter the hotel, the bell boys were just hanging around the concierge desk.
as a premier gold member, we got ignored with our benefits. i reserve a junior suite and asked if i can still get upgraded. i was told that i already have a junior suite, i SHOULD be SATISFIED. we also asked if a club room is possible to have a club lounge access but it was also unavailable, coz we love all the perks for having it.i was asked to pay an extra $50 for the club lounge access instead. i paid the extra $50 for me and my wife yet it was a big disappointment. the lounge was open from 5-8pm. we went to the lounge @ exactly 7pm, to have some snacks, drinks and hord'oeuvres. yet all foods serve mostly empty and beside the rice that was bare being touch. selection was very poor as well, unlike the other sheraton club lounge i have stayed in.
when we got to our room, the furnitures were dusty, there were hair strands on the sink....
was thinking about extending for another night but decided to just head back home the next day.
as a gold member.... I / we expect good things or better. nonetheless, the best experience, but disappointment was the delivery.
May 24, 2013
Rated 3 out of 5 by fran2014 disappointed
First off when we checked in nobone offered to take our bags. Then we were assigned a roombin the south tower. No one again offered to take our bags. Then when we got to the next building still nobone took our bags. The concierge desk gave us to sidgestions for eating one for dinner and for for breakfast they wete both horrible food. The room was quite small. The tv you could not watch from the bed. The housekeeper forgot the conditioner for our room one night and when I realized I was already in the shower. I haf my husband call down to the frobt desk and they took one hour to bring up the products. Because they took so long I asked my husband to look for a maid cart he found it just outside our room. We ordered room service on the day of check out. I got the 17 french toast with fruit compote and vanilla wipped cream. I got NO wipped cream and it was cold. When I told the front desk on check out all of these things she said say sorry. But not even a discount for my breakfast. I was not looking for one but she asked how my stay was and I told her. She said sorry but no discount even on my cold breakfast was offered. I was thought maybe something. Also did I mention from the south tower it is a very long walk to the pool. Also when we went to the pool hey had no guest locks for the lockers. So we had to take our clothes pool side where they did get wet. Tey said the locks were on order. Could they just not go to the store and get one...
January 27, 2014
Rated 2 out of 5 by Alarmed Completely Disappointed
I was in Vancouver for medical purposes and had a room in the south tower on the 6th floor. The room was small. Could not turn off the loud heat register/ air conditioner. Fridge was broken and you could hear the elevator "ding" every time it reached our floor since the bed is located right next to the door - I was willing to put up with this until the SMOKE ALARM WENT OFF WHILE TAKING A SHOWER (Note: bathroom door was closed and fan was on during the shower.)
After rushing to evacuate the building (I did not realize this was isolated to my room until I exited my room soaking wet from my shower - This would be quite stressful for anyone but especially someone with a medical condition) I spoke to the front desk their repsonse was "the detectors are sensetive to steam" and "you have to be careful" I did not receive a single apology from any staff, the second staff member said that shouldn't have happened and that he would look into it, right after another staff said it was normal. Still no apology! Apparently the Sheraton does not need everyday guests and did not make any attempts to rectify the situation and to keep my business. I did not stay for my second night. This was unacceptable for any hotel but especially one such as the Sheraton where people expect the best and are charged rates that should reflect the best! Also located right next ot the hospital so I am sure they get a lot of guest with health conditions who are expecting a nice RELAXING stay.
May 22, 2012