Rated 1 out of 5 by Noah Terrible
Every time we asked for something the service outrageously unsatisfactory. This included being told room service would take 30 min but took an hour and 10, causing us to be late for our conference, finding a live fly in the salad from room service, having to call the front desk multiple times for things, staff having bad attitudes, not getting our fridge delivered for 24 hours and being charged for that day, the restaurant not being open at a time that our conference broke for a meal (and not enough time to go out), the list goes on. I would never stay here again.
June 27, 2012
Rated 4 out of 5 by Peaches28 Nice for families with children, great pools
We (wife & husband, 4 kids ages 11, 9, 2 & 3 months old) stayed at Sheraton Parsipanny Sat into Sun with 2 other families/friends with children just as a getaway & for the children to enjoy the pool. I had difficult time reserving through the 1-800 # - they kept telling me they could not accomodate family of 6 & I had to book 2 rooms which was ridiculous. When I called the hotel main # I spoke with Chris who was very nice & said they did have rooms to accomodate 6 - 2 queen beds & a pull out but room had to be booked through 1-800 which kept telling me those rooms did not exist. Due to fire code/amount of people I had to get this type of room even though baby 3 months old. I finally emailed hotel - Justin got back to me via email & called me - he was great & assisted me with reserving the room. 2 very nice pools indoor & outdoor - clean, lifeguards were good - ran out of towels one day but someone came immediately with clean towels. Room was very nice although I thought they could have done a little better with cleaning dust & making the beds (comforter all wrinkled looked very sloppy) - also a folded washcloth in bathroom looked like someone had wiped there lipstick or makeup with it. Food expensive at hotel so we ordered take out. Kids really enjoyed themselves - hotel looks like a castle. Basketball court outside which we were unaware of otherwise kids would have brung basketball. I kept mentioning being SPG member but I felt like it didn't really make a difference. They did give me a small fridge free of charge which was nice for milk, water, juice for kids. Overall, nice getaway & we would go again.
July 21, 2014
Rated 2 out of 5 by Davebl Basic Need Fail
A simple complaint with little satisfaction delivered. Simply stated, the alarm clock went off at 6 am when I wanted to sleep until 730. I realize stuff happens, but it seemed to me it should be a standard practice for housekeeping that when a room is turned over the alarm clock should be reset to "off." I asked about it at the front desk when checking out, and felt as if the desk staff could have cared less -- a perfunctory "sorry about that" without a promise to talk to housekeeping. Bottom line: the basic need of a quiet, comfortable sleep was not delivered,
November 20, 2013
Rated 5 out of 5 by Linda326 I Just Love the Castle!
This Sheraton in Parsippany, has somehow become my home away from home. I stay here frequently because I need to be in the area, but mostly because of the excellent Customer Service, extremely helpful and always accommodating Front Desk Staff and the overall feel and appearance of the hotel...You can fee the warmth upon walking into the cozy, very nice lobby, and it continues through the checkin process, entry into the rich and comfortable rooms and then out the door again. I highly recommend the Sheraton Parsippany, which is why I keep coming back....
December 2, 2013
Rated 3 out of 5 by nvmama Not much for a family
We are a family of 4 (2 adults, 2 kids ages 4 and 1). We stayed for 2 nights because we were in town for a wedding. We stayed at this hotel because it is where all the guests were staying. This would not have been our choice, nor will it be again. There was no complementry breakfast,(not even bagels and cold cereal). If you wanted to eat breakfast at the hotel you could go to the buffett for $20 an adult. One nice thing is they did not charge of for the children. The pools were decent, but still a bit deep for the kids. I wish there would have been more for them to do, such as a wadding pool or a playground area. We had requested a crib for the room. If wasn't there when we arrived. I had to request it twice before it was finally delivered.
June 27, 2012
Rated 4 out of 5 by TravellingFamilyMan Nice chateau style but staff a little thinks they are Royalty
This is newly renovated, well maintained Hotel that boast the medival look and castle. The place has full of renovations. Lobby and Restaurant and Ball rooms are nice and new. conference Center and Gym are good. We stayed at club Lounge at a very reasonable rate of 119.00 per night. club lounge has two computers available for use. Staff and food at lounge was disappointing. No attention paid to the club guests. We were always missing food and soda. Breakfast was minimal sort of like a continental breakfast at a super 8 motel.
June 1, 2012
Rated 3 out of 5 by sahabi Better before Renovation
My wife and I recently stayed at this hotel. We have stayed in the past and have enjoyed our stay. We love the pool and jacuzzi and the staff is friendly. Recently they renovated the rooms and upgraded features. We stay on the club floor. The rooms used to have jetted tubs, but no more. The beds are extremely soft not good for your back. Microwaves are not provided a refrigerator cost $15.00 per day, WiFi cost $9.95 per day. Although the club lounge is now opened everyday the extra cost for the club floor is not worth it.
July 11, 2012
Rated 2 out of 5 by EDF1 Great hotel that is now poor
Checked in at 6:00 PM, 2 rooms 5 people. Rooms on club level not ready. Took about 45 minutes for front desk to check with housekeeping on when rooms would be ready. Bell Hop did not know what he was doing. Ended up in different rooms. Bathrooms too small. Faucets handles touched walls. Only two sets of towels in each room. Air conditioners were very loud, located next to bed, cycled on and off every 5 minutes throughout the night. Got stiff neck from hard pillows. Called from desk at 10:30 AM, 1:00PM 3:00PM to send up feather pillows. At 4:00 housekeeping shows up at my room with toilet paper and tissues. Sheets in king bed where half size. Club Lounge ran out of food every day. One of the worst says we have had in this hotel. Been staying there for over 20 years.
June 4, 2012
Rated 4 out of 5 by chadb Business Trip
Outstanding stay with Sheraton Parsippany while there on business last week. I would recommend this hotel for leisure as well. Great facility and amenaties. Close enough to EWR yet far enough to feel like your'e secluded in the forrest.
June 23, 2014
Rated 5 out of 5 by Nick38 Our 25th
My wife and I spent our wedding night at your hotel and I booked our 25th anniversary night there to relive our original stay. I shared this information when I made the reservation. I never expected the "extra" special treatment we received. We were presented with a lovely gift of champagne (My wife's favorite brand, to boot) and a cheese and cracker tray from Kelly soon after we checked in. Our room was very nice and the staff was more than accommodating. Thank you very much for helping make our night memorable.
October 15, 2012
Rated 2 out of 5 by DogPound2012 Dog pound in town
I stayed a full week at this hotel. As a platinum SPG member I expect my hotels to be clean. I am starting to rethink my membership after this visit. The hotel was basically a dog pound the week I was there, everything smelled like dogs. The elevators smelled like wet dog, and there was people walking their dogs everywhere. Not sure if there was a dog show of some sort, but needless to say the entire facility was disgusting. I will never stay at this hotel again, and I am strongly reconsidering my SPG membership.
November 3, 2012
Rated 2 out of 5 by LondonUK Sheraton Parsippany, NJ
Although I checked in on Sunday night, it turned out on Monday morning that I wasn't checked in on the system. As a result I couldn't use the Internet Sunday evening. Came back on Monday evening and my room wasn't made up. Quality of breakfast is very poor compared to the numerous other hotels I stay in. When I checked out the folio I was emailed did not match the one given to me when I checked out. Still trying to sort this out as I have been overcharged by one night. Overall not a great stay.
March 29, 2014
Rated 2 out of 5 by Neededtovent61 No housekeeping
Me and my family stayed three out of four nights at this hotel. We are on our third night with one night to go. i felt the need to write this review based on our stay so far. The first night we checked in late so the room was nice and clean which is why i gave a 4 star in comfort. By the second full night, house keeping had not come in to clean replace towels make the bed(i dont really have a problem making my own bed but if you going to clean and make somebody elses bed in the same hotel, dont overlook someone else paying to stay at that same hotel). We came in on our third night and the bed was not made, the trash cans were full from the two previous nights, no change of towels, no replaced condiments ' etc. the first night they did not clean or do any housekeeping , they gave no reason. We got our own coffee brought up and figured they would not forget another day. By the third night, I called them after they overlooked our room again. They sent up housekeeping to clean our room by the time I was ready to take a shower and lay down to relax. I just asked them to empty the trash cans(which were full), leave some clean towels, and leave some coffee which the lady said she only had decaf coffee. I then called down and. Was told they would find me some coffee and have it brought up.
They brought up enough for three cups of coffee. I drink two. Cups at night and two cups in the morning, not counting what my husband drinks. Three cups. Was not enough. When I asked for more coffee form the front desk, they said they would send some up. When somebody came up, they brought creamer and sugar and told us we already were given coffee in a not really nice manner. Somebody should be told if there is a limit on the amount of coffee you are allowed per day. I then insisted on some more coffee for another three cups. Which was finally brought to us. The rooms is nice and I don't think we asked for anything other than the coffee out of the norm. We got one more full day and night, and I really don't think things will be any different tomorrow as far as past practices go. I never stayed at a place where they don't do some form of housekeeping and this is not a cheap hotel. The staff gave the excuses that they are really busy and that is the reason they have overlooked us the last two days. I don't recommend this hotel , will never stay here again not that it matters to a big hotel chain like Sheraton but I just had to vent , thanks for listening.
January 1, 2013
Rated 5 out of 5 by Chiller13 Great hotel stay but....
The Sheraton Parsippany and its staff provided a great location for the Oct 26 - 28 Chiller Theatre convention, an event that would have proven to be a challenge to the hotel as it has to other such locations in the past. We were quite pleased with the services and staff but did have small caveats with the guest room - no fan was available in the bathroom, there were no spare rolls of toilet paper and the clothing closet could have used a light. Outside of these minor concerns, we were happy with our visit.
November 1, 2012
Rated 4 out of 5 by Terrrrrr Night before the wedding
Other than the 8:30 a.m. Indian Wedding Parade waking me (our room was on corner with great windows, but close to the ballroom entrance) it was one of the best stays ever!
We asked for a cot and received it complimentary for first request..room was great sq ft for 3 of us preparing for a nearby wedding that day....also got internet for free when I joined SPG club!!!
THAT'S CUSTOMER SERVICE !
May 29, 2014
Rated 3 out of 5 by sortofhappy Great hotel, but can't get my swimsuit back!
I had a great time while at the hotel. It's clean, my room was spacious, and the conference facilities were nice. The hotel itself looks like a castle. While I was there, the hotel was on a generator, but you would never know it. The only issue I had was after I checked out. I left my swimsuit hanging in the bathroom and wished to have it mailed back to me. No one returned by calls! It is nearly a week later and I've tried contacting the hotel several times, but no one can tell me where my swimsuit is.
November 16, 2012
Rated 4 out of 5 Great, but reservations are a sore point
This hotel is really a great hotel. No issues there. Rooms are well appointed, club level and club room are as good as can be. The staff are very courteous.
Issues lie with reservations and availability. I travel a lot with 2 weeks notice or less. This hotel is almost an impossibility to get into without more than 2 weeks notice, even with platinum benefits, unless you are willing to pay more than double the price for a room. If you have short notice needs, this is not the hotel for you in this area.
October 15, 2012
Rated 3 out of 5 by cf2105 Could do better
A nice hotel, well located, have been here many times but much less satisfied this time. Resteraunt waiters ignored me three times as a single traveler, gravitating to large parties where obviously tips and gratuities would be larger. Front desk staff generally helpful but no assistance in tracking down my missing dress which was left in the wardrobe in room, stated they can't find it, end of story. Lost trousers many years ago in montreal and copensation offered. Rooms remain great and very clean.
August 10, 2013
Rated 3 out of 5 by MRandSR Uncertain Recommendation
We stayed here because we used the Sheraton Tara in the past for family functions. When we first walked into the room, there was a crumbled up tissue on the counter. Although it looked like it was setup, the tissue was an issue. The bathroom door (inside) looked like the paint was peeling, and the bath floor had some dust in the corners. I was surprised to see you charge for internet, we opted to use our phones instead, but that was an inconvenience. (Other hotels do not that we have stayed at). The carpet, bed, appeared new and clean and was pleasant to sleep there. The staff was friendly and helpful, but I can't be sure I would want to recommend this hotel - perhaps but unsure. I know your staff could be very busy at times, and I do understand some things. Thank you for listening. -Mike
November 27, 2012
Rated 1 out of 5 by LBCNJ I do not recommend this hotel
My reservation was booked incorrectly, even though I had gone to the hotel directly to make the reservation. The room keys did not work properly and we were locked out of the room three times and had to have an engineer come to let us in. I found a hair in the shower. The room service and breakfast buffet food was inedible. There was an insufficient amount of food/beverage in the Club Lounge. I would not recommend this hotel to anyone. I was extremely disappointed with the entire stay.
June 11, 2013
Rated 3 out of 5 by tegtraveler Nice facilities but staff in casual bar dining not attentive very slow
I enjoyed the room and gym facilities. I had excellent front desk service when I needed to extend my stay.
As SPG member it would be nice to have water or refreshment in the room.
As business traveler efficient ability to get some food and get back to work is key. I went to the bar/restaurant and found the waitstaff watching TV with a full dining room and waited a long time for not very friendly service. The cesaer salad was something I would expect from McDonalds it was so uninspired.
September 16, 2012
Rated 2 out of 5 by HigherExpectations Higher Expectations
I had higher expectations for my stay at this hotel, especially considering the cost per night. The staff was great, but my room smelled like mildew/mold. I arrived too late to argue plus I knew they were at capacity. The other disappointment was the gym. Great facility, but no towels available, no cups for the water machine, and no employee around to ask. Just had higher expectations of attention to detail. And to top it off, they actually wanted to charge for wireless in the rooms.
June 7, 2013
Rated 2 out of 5 by BPCM Inconvenience to staff
While I appreciate that the hotel spent millions on the renovations, the area for investment needs to be staff. Throughout my stay I felt like I was an inconvenience to the staff. They consistently provided me with inaccurate information about the Club Lounge, and I felt they wanted to barter for my late check-out time. As a SPG Platinum member I was disappointed my the level of service at the hotel and it was remarkably different from the stellar service I receive at other hotels.
June 26, 2012
Rated 2 out of 5 Hotel is not ready for conventions
This was the first time this hotel hosted the Chiller event. I want to first recognize that one of the employee's Nona was definitely there to help. Most of the other staff members talked down to us as guests which I have never experienced in my 20 years of travel. I do have some issues getting around and all chairs were removed, which did not allow people with disabilities to sit and rest. there are too many issues to list, just know that we did not have an acceptable experience.
October 31, 2012
Rated 4 out of 5 by Jangur Stayed for Daughters Wedding
Everything was great, except room service forgot to put shampoo and conditioner in the bathroom and it was 1am and I was already wet so no shampoo! I don't know what happened to the ones that were in there the night before. Not happy. Also the heated pool was very cold. And it looked dirty. I like my water crystal clear this was cloudy.
May 28, 2014
Rated 4 out of 5 by Relax2013 Has the ability to do better
Nice rooms, new decoration, but the AC unit is too loud, the matress bed was too soft, nice detail with the complementary water. Something that a few people were not happy about is the fact that they allow dogs in the hotel, I do not think it is sanitary when they have carpet in this facility, and remember there are some people that allow their pets in their beds, so how can the hotel personnel control that?. Overall my stay was good , the gym area and pool was fantastic.
July 8, 2013
Rated 4 out of 5 by ElliottB Great Staff - Elevator Problems
I stayed at this hotel for a week. The staff was friendly and helpful. The room was comfortable and I was able to get a lot of work done. The one negative of my entire stay was on the morning of the checkout, when the elevator would not come to the fifth floor and I ended up having to drag my suitcase down the stairs. The staff was apologetic as we watched the elevator doors open and close continuously on the 1st floor. An unfortunate end to an otherwise good stay.
December 22, 2012
Rated 2 out of 5 by WFB1 Room cleanliness is unsatisfactory.
Stayed at the Sheraton Parsippany Hotel in NJ. The room was spacious, but unclean at check in. The carpet was old and had a oder and there was garbage on the floor. The next evening the room had not been cleaned and I had to call housekeeping. After they left the room cleanliness was still unsatisfactory. I felt like sleeping in my car(which was cleaner). The food at the restaurant was not any better. Had to stay here because it was venue for dance convention.
October 15, 2013
Rated 3 out of 5 by KM2013 Misleading Hotel
This hotel was not what I was expecting. When I went into my room, it smelled like strong purfume. The smell was nauseating. I turned the air conditioner on and it was very loud. There were stains on the duvet cover and dust ruffle.
Upon entering the pool there was a birthday party for young kids. They were all over the place, running from the indoor pool towards the outdoor pool. Pool was dirty with hairballs floating around. Club level food was ridiculous.
July 29, 2013
Rated 3 out of 5 by Challenger6013a Average.
Was a good experience but the pillows are way too soft.
The matters topper was moving and not comfortable.
I sleep better in a hard mattress...
I had to argue to have my points on my account when we checked in the second time.
I made a comment about the bar tender. He doesn't like his job and really bored to be working as a bar tender.
I had a really good time when Thomas was working i think last Friday...
Breakfast were always cold and over cooked
January 13, 2014