Rated 3 out of 5 by Ray51 overpriced
At $450 this small room was way overpriced! I realize this is NY and the demand is there but I felt taken advantage of. I won't stay at a Sheraton again. The guy that checked me in was very agitated and brash. $3.25 to check bags is outrageous, first time I have ever been charged for this!
May 21, 2013
Rated 5 out of 5 by PSHAH Good location
The hotel is ideally located for sight seeing in New York.
Enjoyed our stay and would highly recommend.
I was not happy not to be given a superior room which I had paid for.
Although got it next day caused a lot of inconvenience and thought that the reservations dest lacked professionalism
August 11, 2013
Rated 5 out of 5 by Randy331 My Stay
Everything was excellent with the exception that our Ice Bucket was not dumped or cleaned and the Glasses picked up or replaced. I spoke with our Maid and she said "We don't do that", if they don't I am not sure who would? I found that very bizarre. Other than that the stay was excellent.
February 20, 2014
Rated 4 out of 5 by JOLSON Nice hotel, great location
To be fair, the hotel was incredibly busy when I stayed there. The room was nicely appointed (seemed recently renovated) and though small, was good sized by NY standards. The club lounge was overly crowded though and there was no upgrade, though I believe this was because of the business.
February 2, 2014
Rated 5 out of 5 by Mary8 Wonderful Stary
I was at this hotel for business, and at first was concerned as the hotel lobby was packed due to a convention. I never experienced any issues though. Elevators were readily accessible, lounge was not packed, hallways quiet, etc. Will definitely stay there again.
July 18, 2014
Rated 5 out of 5 by MikeG11 Staff was most helpful and professional
Staff went out of their way to make my business stay as seamless as possible and were professional and caring.
September 27, 2014
Rated 5 out of 5 by Wanderer27 Exceptional Service
Front Desk crew (Edwin, Nicole & Cynthia) went out of their way to assist me. Marisol, the CS Manager was also great.
Having stayed at this hotel before, I understand it can get very busy & hectic due to the high volume of tourists. The service I received was personalized & professional.
October 24, 2013
Rated 4 out of 5 by RM51 Face lift
It's been years since I was last at this Sheraton. The improvements are remarkable. I do think that that rooms are still a little small, especially considering the size of the bed (which, by the way, was very comfortable). I will look forward to my next stay--and hopefully a larger room.
September 10, 2012
Rated 5 out of 5 by wenonly1 Great hotel with great location
Great SPG Platinum regconition. I booked two nights durjing a holiday weekend, the rooms were sold out but the hotel managed to upgrade me to a suite. It was so beautiful and elegant that I did not want to leave the room and hotel. Very nice service. One of my best experience with hotel.
October 11, 2012
Rated 4 out of 5 by maishida Overall Good but Need some improvements
Stayed one week. Good points: Clean/Confortable Room, Location is very good. Needs Improvement points: Totally Unstable Free Internet (impossible to use), Staff is very very rude !! Only the General Manager can be saved out of this...., Internet at the room very high price ! ($50/day !)
November 7, 2012
Rated 4 out of 5 by Lola35 Staff is Exceptional
Upon early arrival, the registration staff was extremely polite and did everything possible to make my room available. She was delightful. Only complaint is menu lacks vegetarian and vegan options. Very disappointing.
August 25, 2014
Rated 3 out of 5 by YuanBoston Good location, bad Wifi
Next to times square and close to central park, excellent location. Wifi is awful, you can't even watch YouTube. Staff in reception was friendly when checking in. But the one who helped me to check out was cold.
August 28, 2014
Rated 3 out of 5 by CG1964 Great Location, don't get room under SPG Lounge
Everything about the hotel met our expectations, until we went to sleep. Every night around midnite, the Lounge above us made a lot of noise for a couple hours. Our room was 4302 and the lounge was on 44th floor directly above us. People should be made aware of this when they check in.
January 7, 2013
Rated 4 out of 5 by bookexpoattendee Pleasant Stay
Easy walking distance of theaters, museums, Time Square, Central Park. All staff was pleasant and helpful at all times. We never had the feeling that our requests should be addressed elsewhere. No matter who we approached they helped even if it meant walking us to the appropriate staff
June 3, 2013
Rated 3 out of 5 by Missy31 Birthday Stay
Nice hotel, however the bathrooms are stand up shower no tub. I stayed on the club lounge and expected to have a view or nice spacious room. It was extremely small, the view was of buildings. One front desk staff member was a bit starky. However the club lounge staff was impeccable.
April 16, 2014
Rated 4 out of 5 by Seber awesome hotel
Everything met my expectations. The only reason i rate it 4 out of 5 stars is because the Parking garage was awful. Called 2 hours in advance to get my car and still wasn't ready when i got there. had to wait another 45 minutes to get my car. Not impressed.
July 20, 2014
Rated 5 out of 5 by MUL2 M&G Portland Maine
Arrived on Friday the 13th of Dec....Left one day early due to snow storm....No Charge on leaving early....free WiFi....Staff very friendly (as always)....great help getting a taxi to JFK....we'll be back....NYC owes us a weekend....last year we had to leave early because of SANDY....
December 15, 2013
Rated 4 out of 5 by JeffTerry Sat Night Theater visit
Hotel location is great-always try to get room here first. Would be nice if more SPG points & Cash nights were available.
Breakfast brunch --though convenient, is overpriced. Need Do Not Disturb sign on door or they bang on the door at 9am--Given 12am checkout--make that 10am Please!!
October 7, 2013
Rated 3 out of 5 by Shayne Great Location, Nice Room, Just Poor Service
Everything was great with the exception of the front desk staff. In particular one person was exceedingly rude and condescending to questions and requests. I'd recommend the hotel, just don't expect much from the front desk.
August 19, 2014
Rated 3 out of 5 by Money Was expecting more
I had stayed at the hotel a few years ago and received exceptional service. This time I was not as pleased. During check-in it was not overly friendly and did not find the concierge as knowledgeable. I did find the Bellman helpful with suggestions and directions. Overall it was okay.
January 28, 2013
Rated 5 out of 5 by Dighotel Manager was very helpful
The hotel manager Jorge was extremely accommodating when a large conference came in and caused us a disruption. I wouldn't have thought to stay in times square before but now will gladly come back knowing you've got a team led by a guy like him.
August 1, 2014
Rated 3 out of 5 by Cyril Probably not my first choice
The Hotel's location is great and staff seemed helpful. However the room was very disappointing, bathroom is probably the smallest i have seen in the SPG range. Room could definitely do with an upgrade. Lighting is also an issue, a torch would be useful if you plan on staying there.
November 8, 2012
Rated 4 out of 5 by Mackei38 Good experience for me
One of the good point was stuff hospitality.I think there was some point that you shoul more improve.For exsample room cleanig should more highlevel.Some amenity goods was need more improvement such as tooth broush and bath soape such and such.
But over all my reveiw is good for me.
March 6, 2013
Rated 3 out of 5 by sleepy99 LOUD HOTEL
very very busy and loud lobby area, unorganized check in. Hallways were loud at night after 10 pm, doors slamming etc... not very restful even though the beds were very comfortable. We were running a 1/2 marathon the next morning, and sleeping was not a good option at this hotel.
April 14, 2014
Rated 4 out of 5 by ktw1130 Can't beat the location
For the location alone, we would return to this hotel. Can't beat the location. It was quite crowded with teenage dance groups and outside was under construction, but otherwise it was great. I would definitely check on occupancy next visit. Elevators were overcrowded and very slow.
July 12, 2012
Rated 4 out of 5 by pete4palace Good overall but needs attention
the room was excellent value for money, not large but adequate(remember it is in New york). Maid service service good, Conceigre service varied from helpful to bored(rude), coffee lounge good but why do you have to go there to get free WiFi? Please get in the 21st century Sheraton!
October 28, 2012
Rated 5 out of 5 by JNY2012 Wonderful Experience!
Just recently returned from our first trip to New York where we stayed at the Sheraton New York Times Square. The hotel is beautiful and the staff was wonderful. The facility is top rated and the rooms are spacious. We plan to stay at this hotel again on our next visit to New York.
December 6, 2012
Rated 5 out of 5 by Semaj Sheraton towers New York
This Hotel was top notch staff fantastic and location was great 5mins Times Square and Rockerfeller center 10mins Central Park, and 5th ave and Zpoet Authority room clean and beds very comftable would recommend
My Saughter and I enjoyed every minute of our stay . Club floor a must
January 9, 2013
Rated 5 out of 5 by rollclide This hotel is great for a Midtown Manhattan stay.
The staff at the Sheraton New York Times Square Hotel is great. When I arrived at the reception desk after a many-hour delayed flight, Alex confirmed my reservation in less than 1 minute. In less than 5 minutes, I was relaxing in my clean, quiet, and comfortable room. Thanks Alex!
June 23, 2013
Rated 3 out of 5 by TexasGuy2014 I Expected a bit more
The room was relatively clean but the show looked like there was mold on the grout. The elevators broke and it took 15-20 just to get up to and down from my room each time. I've stayed at Sheraton Hotels in the past and enjoyed the experience and hotel much more so than this one.
February 10, 2014