Rated 5 out of 5 by FamilyPerson Very Comfortable
Simple one night stay in the city with my family. Very clean, comfortable room. Friendly check in. Needed a restaurant recommendation and got a good selection from the concierge. Lots of "stuff" within walking distance. Will stay here again without question.
August 29, 2012
Rated 3 out of 5 by JRO23 Floor was dirty
I've stayed at this hotel before and thought it was great. But this visit was disappointing. Our hallway floor was very dirty - looked like it hadn't been vacuumed in days. Our room was clean enough, but not great. Location of this hotel is very convenient.
December 9, 2011
Rated 5 out of 5 by aroxie79 Love this Hotel!!
This is my 2nd. stay at your hotel. We loved the new upgrades in the decor and carpet! This hotel is classy and the staff is always so helpful and act very professional.I will only stay at the Sheraton New York Hotel when I visit N.Y.C. I Love your hotel!!!
October 24, 2012
Rated 4 out of 5 by SGarts Great Conference Hotel
I stayed here as an overflow from a conference down the street. I was surprised at the low rate (a conference perk) and pleased with the cleanliness of the freshly updated room. The only complaint I had was the room was a bit small, but hey, it's New York!
March 7, 2012
Rated 5 out of 5 by Lauren31 Beautiful hotel great location!
I originally booked the hotel in hopes it was clean and a decent location since I was traveling with my 11 yr old daughter. It exceeded every expectation! The rooms were clean, new and a nice size. Above all the location was the best, we walked everywhere!
October 24, 2012
Rated 5 out of 5 by Cheryl4 Great Location
We have stayed here 3 times and are never disappointed. The staff is very helpful, with quick check-in. The location though is the best. It's within walking distance of Times Square, Central Park, Rockefeller Center and 5th Avenue. Love this hotel in NY!!!
October 5, 2012
Rated 4 out of 5 by DrJoe Overall one of my favorite places to stay in New York City
Whenever I stay here I reserve a Club Level room. This time I was disappointed in the food they offered in the lounge. In the past there was a nicer assortment of snacks. Same with the continental breakfast. Need to step that up to what it was in the past.
October 22, 2012
Rated 5 out of 5 by Len007 Hotel Staff so helpful
A special thank you to Jade who was working on the reception desk during the big Saturday snow storm. She was instrumental in relieving the stress of whether to check out or proceed to the airport by providing us with reservation options.
December 16, 2013
Rated 5 out of 5 by LESJOB2 This is a great place to stay
Our room was great and the hotel location is great, near everything. All the main things to see in the city at this time of the year within 4 to 6 blocks. Only had to take the subway to 911 memo. Thanks for making our holiday visit to the Big Apple great.
December 27, 2012
Rated 4 out of 5 by Ben2012 Good location
Hotel is located centrally and in a convenient location. Check in was smooth and quick. The club lounge is open until 10:30pm which is a plus.
February 26, 2014
Rated 4 out of 5 by Mika13 Wonderful Staff, Noisy Room
My stay at the Sheraton New York Times Square hotel did not start out well, but ended up alright! I called ahead and was told that I should be able to check in to my suite at 3pm - I arrived at 2 and was told by the first receptionist to wait until at least 5 because my room was not ready.
However, when I went back at 4 to see the status of my room again, Edwin took time to go above and beyond and find me a clean room. His service was exceptional and he definitely made my stay worthwhile.
Edwin did warn me that the room (suite on the top floor) was next to some elevator and thus there could be some noise, but I was not prepared for the loud humming that kept me up at night. Further, the bedroom was connected to another room by a door (albeit locked) but we could hear EVERYTHING that was going on there. Luckily we had a quiet neighbor but it was awkward to listen to him rustle with his plastic bags and move around early in the morning (you could hear it that well).
The Club Lounge is excellent, with complementary water, juice and soda. The breakfast was wonderful, though I did not have a chance to try the dinner snacks.
Overall, great hotel, great location, especially if you have Preferred status and are not stuck on the first 20 floors with a huge high school convention which makes the elevator lines insanely long (separate elevators for floors 29 and up :)).
April 1, 2014
Rated 3 out of 5 by Rose Wonderful location
Newly renovated...but still cramped small rooms but this is NYC. But the location...can't be beat. Blocks from Penn Station/MSG, subway line at the corner, quick walk to Rockefeller Center, Radio City, great food everywhere and literally at Times Square.
May 4, 2013
Rated 4 out of 5 by Zachsmom43 This hotel needs to improve guest service
Very limited food and beverage facilities - bar service does not start until 3pm - food was marginal at best. Long lines to check in, check bags, concierge etc. I realize this is holiday season but level of service and staffing should be at max capacity.
December 10, 2012
Rated 5 out of 5 by Lynn50 Perfect Stay
From the elegant and sophisticated entrance, to the friendly, knowledgable and helpful staff to the clean, polished and ultra-comfortable bed and room....it was a perfect stay. Excellent location in NYC. It was nice to come "home" at the end of the day.
June 10, 2013
Rated 4 out of 5 by anonymous2012 maid service was terrible.
The people associated with the hotel were very helpful and professional. However, the maid service was very poor. They never removed the garbage from the preious day . When they replaced the towels, they would remove four and only replace them with two.
May 24, 2012
Rated 4 out of 5 by AEJJL Excellent features
It is excellent located near one of the best zones of Manhattan, the staff attention is excellent from the front desk till the cleaners. the give you coffee machine in your room and 4 computers in the lobby for internet. It is sure that I am going back.
January 9, 2013
Rated 2 out of 5 by papadum Didn't feel like a Plat
Reception didn't ask my about choice of welcome amenity. Besides access to the lounge (and the breakfast is....absolutely basic), there's nothing worth staying for the sake as a Plat. Will try other chain next time if I need to stay in Time Square area.
February 11, 2013
Rated 5 out of 5 by ncncnc A Treat!
Have stayed in lots of NYC hotels but this was my first time here. Universally excellent experience. Staff consistently pleasant and helpful. Special praise to housekeeping staff on the 14th floor - they were a pleasure. Would definitely stay here again
June 17, 2012
Rated 5 out of 5 by november1109 Best hospitality ever!!!!
From our check in, the bar, housekeeping, concierge, to check out - you have the best staff ever!!!!!! Everyone was so friendly and profesional as well. As long as the Sheraton is in New York i have a place to stay..................best hands down!!!!
September 10, 2013
Rated 4 out of 5 by HrC3 The hotel was really comfortable
My wife and accompanying friends were pleased with the hotel accommodations, especially the Starbucks coffee in our rooms. The location is great - close enough to midtown, yet far away from congestion. The food is pretty good also. Try the quesadillas.
May 29, 2013
Rated 4 out of 5 by Michael6103 This hotel was nearly perfect
Fantastic location - it is a small stroll up to Central Park and a brief walk to the heart of times Square - with plenty to see in between - and all those deli's, pastry shops and pizza places!!! you'll want and need to walk <smiles> the room size was larger than I expected, with a full bath, table with two chairs, awesome flat screen TV, but who really goes to NYC to watch TV?? plenty of room for one and enough for two ( I had the traditional king room) very clean, and the cleaning staff were extremely friendly and helpful. One of the best nights sleep too on a great bed. The Sheraton is my new favorite place to stay when in NYC and is very reasonably priced - close to the subway too (N/R lines) - but shop around and you'll come back to reserve here and NOT by one of those "discount" websites but direct worked far better - This hotel should be booked solid every night! P.S. I was NOT paid to write this recommendation... I did my homework and I am very fussy and a perfectionist - Thank you for providing a great hotel in a great city
September 10, 2012
Rated 4 out of 5 by tonyw1 Excellent hotel central to everything
Having stayed here before I was always impressed by the location, it's a busy hotel and you don't get the attenTion with bags etc but the hotel itself is very comfortable and the rooms are modern.
Club is first class and serves an excellenT breakfast.
August 31, 2012
Rated 5 out of 5 by yibbett smiles for the sheraton
this hotel makes me smile. busy, busy midtown nyc location, but professionally relaxed interior lobby and public spaces. the staff is courteous and caring. starbucks coffee in the rooms! lovely linens.
will continue to stay here on my trips to nyc.
January 16, 2013
Rated 4 out of 5 by Ajo56 Wonderful staff
I stayed at your hotel last week when my flight back home was cancelled due to weather. I was so impressed with the friendliness and helpfulness of the staff from check in, to meals to check out. Thank you for making a stressful situation so wonderful.
August 13, 2012
Rated 4 out of 5 by LRTG Good stay at Sheraton on 7th Ave.
Check in was easy--I was able to get into the quicker SPG line. Otherwise, it was a long line and not moving quickly. Room was fine--bathroom was basically clean, but is already showing signs of aging after the recent big renovation.
December 16, 2013
Rated 4 out of 5 by CMET Great location
We really enjoyed our stay in NY and this hotel was in a perfect location. We were able to walk to most sites or easily catch a cab with the help of the doorman. Rooms were very comfortable. The only issue we had was poor water pressure in the shower.
April 23, 2013
Rated 4 out of 5 by WineAdvisoryGroup Older Hotel But Still Fine
This hotel is comfortable and in a great location. They've put money into keeping it up, like the lobby area (open spaces), and good for people watching. While the rooms could use a facelift, still a fine option for NYC as it offers all the services.
April 3, 2013
Rated 4 out of 5 by Izzie An amazing hotel
I found the staff to be very courteous and helpful. The rooms were clean, the views were amazing and the upgrade to the Concierge Level was well worth the $50/day extra.
The hotel is very well located and most areas of the city are withi easy reach.
June 26, 2012
Rated 4 out of 5 by MLMesa Excelent location, facilities are very good for the price
The hotel is great, convenient, its location is ideal for visiting the sights of Manhattan. The rooms are good enough, but a bit small when there are more than two people. Very friendly staff. I recommend it. I'll be back
January 3, 2014
Rated 5 out of 5 by Rsierra Great location, outstanding staff
I stayed at this hotel just for a couple of nights, I asked the concierge for a recommendation for a restaurant where I could bring clients, they were spot on to my needs, overall the staff made everything possible to make my stay a pleasurable one.
December 4, 2012