Rated 5 out of 5 by GEORG41 THIS HOTEL MET ALL OUR NEEDS
LOVED OUR ROOM- STAFF VERY HELPFUL WITH A SMILE-LOCATION PERFECT- MET ALL OUR NEEDS
December 26, 2013
Rated 4 out of 5 by MidWestFam Nice Hotel
My daughters and I spent last week in New York at this Sheraton. The location is excellent. A short walk to Times Square, central Park, subways, Rockefellar Center, etc. The hotel is well maintained and the rooms were nice. The staff in general is very friendly but I found the individuals handling the front desk to over promise and under deliver. Upon check in the gentleman offered to upgrade us to a corner room. Upon checking there was not one available that night but he said to stop back the next day and he would have one availble and we could move. The next day when I went back, the man on duty said nothing had been done but he again would have one ready for us the next day. Again I went back and the woman working said he did reserve one but it wasn't clean yet and she would have the keys delivered to our room. I explained we would be heading out in an hour and she said it would be about 5 minutes. Surprise no keys were delivered so we gave up. In general the hotel was very nice but don't believe it when they promise you upgrades. I would have preferred he never said anything.
June 24, 2013
Rated 5 out of 5 by Paul Great staff
The staff are always friendly and helpful. Left a bag behind in the room. Security gave us a call once the cleaning staff found it. Each employee went beyond their job description.
Many thanks to you all.
May 19, 2013
Rated 4 out of 5 by Marco200 Good Hotel, Good Location
The hotel is located close to points of interest like Times Square, Broadway, Central Park, Rockfeller Center and 5 th Avenue. It is also easy to use the Subway from this hotel.
Room is clean and silent.
January 13, 2013
Rated 5 out of 5 by JTNASH NYC Visit
The hotel overall was excellent and a great location--tonly two items for suggestion, will be even better when rennovations are cpomplete and the check in process is slow, could improve the service there.
May 16, 2012
Rated 3 out of 5 by JoanDS This hotel needs better sound-proofing
Every morning, I got woken up by noisy tour groups checking out, shouting, doors banging and people talking loudly across the corridors. It is just very uncomfortable to be awaken rudely every morning.
June 23, 2013
Rated 5 out of 5 by Frandy AMAZING EXPERIENCE!!!!
This hotel really knows how to treat it's platinum guests. The staff was very curteous and friendly. Not to mention the Suite upgrade that I received was very nice. I am looking forward to my next stay.
March 11, 2013
Rated 3 out of 5 by wab1 great location
Great location for NYC fun activities and Broadway shows. Concierge lounge had very convenient hours and open 7 days/week and well stocked with food. My only complaint was that the rooms were too small.
December 12, 2012
Rated 5 out of 5 by Sarah4222 Great Hotel!
The Sheraton Hotel & Towers is in a wonderful location! They have the most comfortable beds and courteous staff of any hotel I've stayed in while in NYC. I recommend them to everyone who travels there!
May 9, 2012
Rated 3 out of 5 by Cindy Good location
2 things i noticed:
1. The pillow case on my first night didnt smell clean and fresh
2. Toilet bowl kept on being clogged. Needed to call housekeeping 2x in our 3 day stay.
But location is great....
March 26, 2013
Rated 5 out of 5 by JPNYCYOM Excellent
The only thing to improved is the club lounge use to serve a more expanded breakfast as hot food and fruit are no longer offered. I felt the offer for breakfast was subpar and not to my expectations.
October 2, 2012
Rated 5 out of 5 by aidan26 great service and location
Fantastic customer service, rooms are spacious, clean and very nice. Located in center of Union Square close to everything. Lobby was beautiful, with a great coffee shop. We really enjoyed our stay.
April 8, 2013
Rated 4 out of 5 by parrothead58 great location
hotel is in very convenient location. it is very near to several of our favorite resturaunts and activities
2 minor draw backs
room size (king) a little cramped
check in time for SPG GOLD very slow
August 23, 2012
Rated 5 out of 5 by RockyMountainSkiier Consistantly good
Our New York hotel of preference..and there are a lot to choose from! This hotel is well located, well staffed and well mantained. We know there won't be any 'weird' suprises so we keep coming back.
October 26, 2012
Rated 4 out of 5 by Mich51 NY comments
Beds are somewhat small and too firm. Not really comfortable. Hotel should look into having staff more frequently tour the hotel to pick up completed room service orders and empty glassware.
September 3, 2013
Rated 3 out of 5 by Baubie what heavnly bed?
several years ago it seems to me that starwood changed out the mattresses; they are hard, hard , hard. I could just as well sleep on the floor and won't be able to stay at shearatons in the future.
January 21, 2013
Rated 3 out of 5 by bellabop tough times
The first room I was assigned had a guest in it occupying the room. Very embarrassing walking in on someone. A large empty bottle of vodka was under the curtains and was not removed for 2 days.
August 3, 2013
Rated 5 out of 5 by Nadiab Great staff, we'll trained
Great customer service, you really have outstanding staff
December 29, 2013
Rated 3 out of 5 by Annie4168 Uncomfortable beds
Although the room was nice and the reception staff very friendly, we had the worse nice sleep we've ever had in a hotel. The beds were soft and lumpy in areas and made it very difficult to sleep.
April 6, 2013
Rated 4 out of 5 by Sbaroi Excellent location
Location is excellent, room was ok, the staff was helpful. But I was surprised to see that you have to pay for internet in your room even in 2013 where wi-fi is pretty much free everywhere else.
May 30, 2013
Rated 4 out of 5 by Art68 Would Return
Overall this is a good property. The lobby area can get a little crowded. Staff is generally pleasant. Expect to spend a bit of time waiting for the elevators from morning until early evening.
June 16, 2013
Rated 5 out of 5 by Selena BEST HOTEL IN MANHATTAN
Great experience!!! The hotel has a very good location, we did not missed anything in Times Square, the Theater, the shopping, and the amability of the hotel personnel, we all had a great time.
October 25, 2012
Rated 4 out of 5 by Doug Location
Perfect location for what I needed (business). Room was well appointed and clean. My only gripe was that the TV control didn't seem to work. I did not call for help as I stayed only one night.
May 8, 2013
Rated 5 out of 5 by cableguy1 great staff member's
Brittany the VIP manager made us feel special. Tommy in concierge is excellent and makes us feel very comfortable and attentive, and Debbie at front desk ,makes us feel welcome.
October 3, 2013
Rated 5 out of 5 by Charlieb1 MDShears
Great location. Busy and efficiently run. Great Starbucks in lobby.
All personnel very helpful and friendly.
December 10, 2013
Rated 5 out of 5 by Julss Loved the Sheraton Times Square
I loved everything about the hotel. It was clean, the staff professional & great location. I will stay there every time I'm in New York. Oh, and not to forget the best bed linens anywhere.
August 2, 2013
Rated 4 out of 5 by BenFromParis This hotel has a great location and a good comfort for NYC
I recommend this hotel to anyone who wants to explore NYC in great conditions especially for a short stay. The location is perfect 5 minutes from Times Square and 4 minutes from Central Park.
April 9, 2013
Rated 5 out of 5 by Nat66 Good value for money
Great Location, friendly staff, nice premises. However no bar fridge available for personal use - mini bar extremely expensive eg. $7.50 for a bottle of water and a very busy Foyer and lifts.
December 19, 2012
Rated 3 out of 5 by apap Not sure I would go back
The bed was uncomefortable. I felt they did not check the room before I entered. It was clean, but the toilet did not flush, and the TV would not turn on.
One of the receptionists was rude.
January 16, 2013
Rated 5 out of 5 by erin0484 Great Location, nice hotel
Visited NYC for Christmas. GREAT location. Walking distance to Time square, David Letterman, Radio City Music Hall. Nice rooms, Staff was very helpful and friendly! Would gladly visit again.
February 14, 2013