Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • Nueva York,
  • Nueva York
  • 10019
  • Estados Unidos
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Rated 3.7 out of 5 by 2164 reviewers.
Rated 3 out of 5 by Beautiful Hotel with the best location in NY. However, customer service needs improvement. I chose the Sheraton NY for its location and because I am an employee of Starwood hotels. The hotel is beautiful and well kept. However, I was really disappointed with the level of service. I ordered room service and I specifically told the agent taking my order that I needed breakfast to arrival at 6am. She told me that a hot breakfast would not be ready that early in the morning, but if I ordered the basket of muffins and bagel with cream cheese I would receive it at 6am. On the next day, my order was not ready at 6:10am. I called room service and they told me that it was on its way. At 6:15am I called room service back to cancel my order because I had a plane to catch. I was very upset that I had to leave hungry and probably late for my flight. When I mentioned the incident to the front desk agent during check out, her response was lousy. She told me that I work in a hotel and I know how things like that happens. Yes, I do work in a hotel, but I am still a customer. I could not believe how someone at her position would treat any customer with such indifference. June 25, 2012
Rated 5 out of 5 by Great hotel in the middle of everything! This hotel is right in the middle of everything, which makes it great for a weekend get away. The staff is very helpful and the rooms are all modern and quite clean. The conference space is accommodating to large crowds. December 15, 2012
Rated 4 out of 5 by Renovation is superb! the renovation is great, esp the new beds and window blinds, but you need towel hooks or bars in the bathrooms to hang up wet towels! the tea at the bar is a little steep to swallow, $6.99! front desk reception was fast. October 11, 2012
Rated 5 out of 5 by Perfect Birthday Weekend The hotel was beautiful, centrally located and well maintained. The staff was excellent and made my daughter's birthday weekend fun and memorable. From now on, I will only stay at the Sheraton New York Hotel when in NYC. September 29, 2012
Rated 2 out of 5 by NYC Sheraton Too much confusion at front desk ..changing room was virtually impossible . No safe boxes at front desk was a deal breaker. March 26, 2014
Rated 4 out of 5 by Improved This was our second stay and it was a much better experience! The staff was very nice and accommodating. Unlike last year, the room was cleaned properly everyday. It was a very enjoyable stay. I hope it stays like this. July 8, 2013
Rated 5 out of 5 by The gotel coped with the Hurricane in an excellent way. The hotel and its staff provided the guests a sense of security and confort during the Hurricane and continued to deliver its services under such unusual conditions. This is an example of a very well trainned personnel. November 4, 2012
Rated 4 out of 5 by Internet Wifi internet in room kept cutting out, even with good signal strength. Internet is much better in Club Lounge and Lobby. No complimentary bottled water in room as advertised on website. February 11, 2014
Rated 4 out of 5 by Great NYC hotel Been staying in NYC the past few years at various hotels. Can't beat the location, size of rooms, cleanliness of the Sheraton vs others. I have stayed here my past 3 trips and plan on doing so every trip going forward. May 29, 2012
Rated 5 out of 5 by This hotel has great features The location is excellent. It is within walking distance of dining, theater and easy transportation. The staff is friendly and very helpful. The beds are sooooooo comfortable especially after a long day of sightseeing. August 4, 2012
Rated 2 out of 5 by A woefully sub standard experience At least I was only staying 2 nights. I only ended up staying at the Sheraton because my usual hotels were fully booked and this was a last minute trip. The hotel lobby is like a zoo with what seems like a cast of thousands constantly milling around the lobby. The checking was understaffed so you have to wait an age to either check in or out. When I made it to my room it was one of the smallest rooms I have stayed in for a very long time. The sheets were creased, and the procedure to get connected to the wifi was long winded and flaky. The bathroom was so small that you couldn't get into the bath without closing the bathroom door so that there was enough space between the toilet and the door to get into the bath. On the few occasions I had to interact with the staff, the waiters looked like it was the last job on earth they wanted to do, and the bell boys were singularly unhelpful despite sitting around doing nothing. All in all I don't know what the Sheraton is doing as part of the Starwood group as I have had wonderful experiences under some of their other brands. December 23, 2012
Rated 2 out of 5 by Service We stayed at Starwood hotels all the time. This stay cost the most, but the service was the worest. Especially the check in staff, no smile at all, no greeting as well. Front desk receiptionist must need more training. December 26, 2012
Rated 3 out of 5 by Close to things I enjoy The location can't be beat. It's within walking distance to theaters, Broadway, Central Park, Radio City, Lincoln Center, Rockefeller Center, Fifth Avenue. There are many good restaurants also within walking distance. October 24, 2012
Rated 3 out of 5 by Annoying and loud hall noise Sound sleep or any sleep is not an option at this hotel......go elsewhere to sleep! If you simply want to put your suit cases in a room. shower, shave and dress...The hotel will work for you, if you are not too tired. January 8, 2013
Rated 5 out of 5 by Comfy and Convenient The bed and linens were quite luxurious and the location, for a tourist, is superb. Restaurants nearby are good. The little deli right across the street has good food at reasonable prices. So glad that we stayed here September 1, 2012
Rated 5 out of 5 by Great Night's stay I booked this hotel for only night. Wish it had been two. It was wonderful. From the reservation's department which helped me find the best rate, to the check in to check out. I would recommend this hotel to anyone. October 24, 2012
Rated 4 out of 5 by Sheraton Midtown NYC 112812 I do like the hotel, and I stay there regularly. However I consistently (five times in a row) get put into rooms right next to elevator. Even as a Platinum member !! The issue is usually resolved at check in though. December 2, 2012
Rated 4 out of 5 by Great location Room was very comfortable, clean and quiet. April 14, 2014
Rated 3 out of 5 by Get Better Shower Curtains Although in a great location and with courteous staff, the shower curtains within the hotel are an inferior product. Every time I came into the room, the entire room smelled moldy because the shower curtains smell. April 29, 2013
Rated 4 out of 5 by Location, Location The Sheraton Times Square is all about location. The staff are helpful and friendly. The rooms are ample size and clean. The beds are comfy but would have loved a fitted sheet instead just a flat sheet on bottom. January 31, 2013
Rated 5 out of 5 by GREAT CUSTOMER SERVICE!! I would like to say "Thank You"! to the staff at the hotel. EVERYONE (Front Desk, Concierge, Bag Check Area, Doorman, etc)I encountered were very polite, friendly and extremely helpful!!! GREAT CUSTOMER SERVICE!! March 11, 2013
Rated 2 out of 5 by Would come back if improved service I stayed here twice, once as a gold member when I joined SPG and once when I was platinum. I never received an upgrade passed the club floor. the rooms are very tiny and you can hear the noise from the next room. April 13, 2012
Rated 5 out of 5 by Great hotel--Great Staff Check in staff went out of their way to accomodate our needs and special requests. Housekeeping was immaculate and responsive to our requests. Third time here and it will not be our last. Thanks for a great stay. September 11, 2012
Rated 5 out of 5 by Excellent hotel! Always enjoy this hotel! Excellent, central location in Manhattan. For those who do not want the typical "New York boxed room" and desire a spacious, comfortable room for your NYC stay, this is the hotel for you. October 27, 2012
Rated 3 out of 5 by Clean but snug Great location, courteous staff. Queen room rather small but clean. Bathroom snug. Could have used better lighting at mirror. Please no smoking outside at front door--had to wade through smoke smell at all hours! September 21, 2012
Rated 5 out of 5 by Cool Place The hotel really maximizes it sapce to give you the best overall quality hotel experience. The room was clean, comfortable, and well furnished. Its also well within walking distance from everything that you need. October 15, 2012
Rated 5 out of 5 by The hotel was amazing!! I would highly recommend this hotel to anyone! It was perfectly located right in midtown NYC, close walking distance to all the main attractions. Hotel staff was very helpful in helping us with our needs. December 10, 2013
Rated 4 out of 5 by What's up with having to pay for Internet Nice hotel, great location, excellent staff, but having to pay for Internet left us feeling less than great. Maybe we are over reacting but will look at other options next time we are in NY just because of this. August 10, 2013
Rated 4 out of 5 by Great location Great location, bathroom is small, beds are not as comfortable as they used to be, wifi should be included for preferred members even tho they don't travel a lot, room phone should not have to be charged to work June 16, 2013
Rated 5 out of 5 by Amazing staff and location! The staff at this place is amazing! Meredith was fantastic in helping with every question I had and Edwin knew what he was talking about! Also the concierge and lady on night audit were very helpful. Great Stay! June 11, 2013
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