Rated 4 out of 5 by Womanover30 Lovely room, staff needs to work on their social skills
I stayed with a friend for eight nights in a superior room with two double beds. Lovely beds, view, bathroom and color scheme, however the walls are thin and both our neighbours had children. The lobby was a screaming mess of young teenagers on a NY trip, I counted to at least three different groups and needless to say the few computers in the lobby were always busy. I met a man who had been put on a floor with one such group and he described his floor as "a carneval" and had been granted a switch of floors. The staff in general don't know how to smile and with the exception of the staff at the tickets & tours counter all other treat you as a trial put on them. Since this was our first trip to NY and the choices outside were overwhelming we tried to get tips on good eating places and other things. After a few attempts we realized why there never was a line-up. Also, this is the ONLY hotel ever that has charged me for storing my bags for a few hours between check-out and leaving for the airport. However, the location was great and the room lovely and I would probably stay here again since I like Sheraton.
July 1, 2012
Rated 5 out of 5 by Mausdawg2008 It's all about the location!!
I love this place. The location can't be beat. Close to shopping, Times Square, restaurants. The Sheraton New York is a classic. Comfortable rooms....pleasant staff. I'll be back!
December 17, 2012
Rated 5 out of 5 by LEO3225 Excellent choice in NYC
The staff at this hotel were exceptionally polite and accommodating. The rooms were very clean. This being my main concern I was extremely happy!! We highly recommend this hotel.
September 12, 2012
Rated 3 out of 5 by Skinney Convenient location
Doorman grade A, roommaid A, housekeeping an F.
Impossible to get swet-and-low and creamer for our coffee each day we were there!!
Front desk was accomadating as the conciergere.
December 15, 2012
Rated 5 out of 5 by Charlieb1 MDShears
Great location. Busy and efficiently run. Great Starbucks in lobby.
All personnel very helpful and friendly.
December 10, 2013
Rated 5 out of 5 by 40Lady Great stay
The location of this hotel was fantastic, walking distance to everything. The staff were very helpful and cheerful. The room was clean and comfortable. What more could you want?
February 20, 2013
Rated 5 out of 5 by Dutchmen Perfect, perfect, perfect
This hotel is a perect basis for enjoying a visit New York. Everything you need is within range and the spectaculair view of the clubroom is one of the best you can experience.
December 30, 2012
Rated 4 out of 5 by EricG1954 great location
This hotel is in a great location with access to times square, theaters, and the subway to get you to every other part of NYC. The room was clean and the staff treated us well.
August 29, 2012
Rated 5 out of 5 by Crispy91 This hotel is commendable
The renovated Sheraton Times Square is a cosy, ideally located and very comfortable hotel, with the highest standards of cleanliness and excellent service. Highly recommended.
February 17, 2013
Rated 5 out of 5 by Nadiab Great staff, we'll trained
Great customer service, you really have outstanding staff
December 29, 2013
Rated 4 out of 5 by Nerja45 Only the noise
THe room was great, staff helpful but apparently a class trip on our floor was the only negative. Yelling and screaming at 4:30 am. Please ask class groups to be considerate.
March 5, 2013
Rated 5 out of 5 by Mark727 Great hotel in great location
This Sheraton is a pleasure to stay in while in NYC. It has a great location and is centarl to theatres and reatauants as well as close to Times Square. The staff is helpful.
January 12, 2013
Rated 5 out of 5 by RGutierrez Excellent Staff
This is the 2nd time my family stays at the Sheraton New York and once again we had a great experience.
December 10, 2013
Rated 5 out of 5 by Rebey Great locatiion and amenities
Hotel has great location and knowledgeable staff. We were greeted graciously and when we needed anything was promptly responded to. Great hotel to stay at while in New York.
November 27, 2012
Rated 3 out of 5 by fg01 extremely crowded
nice hotel, good location
waited a long time for elevators
gold spg members get no real advantage since there are so many platinum members who go to this hotel
July 31, 2012
Rated 5 out of 5 by Grrink the best!
Always the best!! everything is always perfect, staff, food and accomadations!! especailly Britany who makes sure everything is perfect SPG style
November 2, 2013
Rated 4 out of 5 by Domhotel Very convenient.
Billing needs work. I was charged for something called Link@sheraton.cafe that I never used and despite a phone call and two e-mails nothing has been done to correct this.
June 20, 2013
Rated 5 out of 5 by dr64 great location
SPG club had great views from the 44th floor. Staff in the breakfast area were wonderful, helpful and after 2 days recognized us and made us feel very welcome and at home.
April 12, 2013
Rated 5 out of 5 by wayneb123 Sheraton Towers New York
I fly to New York several times a month for business and pleasure. I ALWAYS stay at the Sheraton Towers. It is close to everything I do and the staff is great.
May 31, 2013
Rated 5 out of 5 by wtljr5 Great Location
Excellent location for walking to the theatre district, Central Park and Fifth Ave shopping without being in the congestion of the Times Square area.
October 23, 2013
Rated 4 out of 5 by Me223 Check out takes too long!
The Gold & Platinum lane should be for Gold & Platinum members. It seems like every time I go to check out, I'm waiting in a hugely ridiculous line of people checking in.
December 18, 2012
Rated 3 out of 5 by ssgron met my expectations
this hotel met my expectations . rooms were clean and comfortable. However i find it rather odd that they charge 14.95 per day for wireless intrnet access in the rooms.
February 21, 2013
Rated 5 out of 5 by padb24 Great Registration
We were met by a professional, friendly woman named Joy! What a joy she was. She was a great first impression. Room was very clean and new. Great experience all around!
October 31, 2012
Rated 4 out of 5 by Craiger2013 Nicely renovated hotel
Perfect location, newly renovated &
Very helpful, friendly staff. I highly
December 15, 2013
Rated 5 out of 5 by will90 Went over Christmas.
We spent Christmas in New york and this hotel was wonderful. One of the finest i've stayed in. The workers were very helpful and friendly. We will definately be back.
March 13, 2013
Rated 3 out of 5 by NN2TRVL Comfortable room, but bathroom needs to be cleaned better
The rooms are quite big for NY, and the beds are very comfortable. The bathrooms need to be cleaned much better than they are and this seems to be a consistent issue.
January 13, 2013
Rated 5 out of 5 by Tommy17 Great energy in the lobby
From the doorman to the receptionist to the lobby - a great inviting place!
December 19, 2013
Rated 5 out of 5 by bevgd This hotel was beyond expectations
location was excellant, central for all sights.
hotel staff were very friendly and helpful.
hotel room was comfortable and clean.
Facilities at hotel were very good.
July 28, 2012
Rated 4 out of 5 by MisterT1 Good Location, Good Staffs
hotel is located in a very good location.
Staffs are all excellent and Friendly.
Never had any problem for the 15 years or so of my stay at this hotel time to time.
October 27, 2012
Rated 3 out of 5 by Andrew411 Bag Check Service - Room Size
Bag check service is understaffed. It took over 10 minutes to check the bag and about another 10 minutes to pick it up. Room with queen size bed was very cramped.
June 22, 2013