Rated 4 out of 5 by thomdar Jan'12 Saturday night stay
Experience was much better than expected. I was in a bit of a bind in terms of finding a place to use my SPG points so I thought I would try this property despite having read some poor reviews in the recent past.
When I arrived there were a large number of teenagers about and was a bit worried about noise. I'm pleased to report I heard no noise overnight and I think this is because the suites are set up so that the bedroom is at the back of the room with a separate door separating the bedroom from the sitting room and the main door.
The room was clean, decor is good. Bathroom was fine. Towels and linen were also fine. I have no issues to report and would stay here again.
24 gennaio 2012
Rated 4 out of 5 Very convenient and comfortable
We used points to stay at hotel. We were nervous at first, as we normal stay at full resorts, etc... but this hotel ended up being very comfortable. The rooms were spacious, bed great. Staff was attentive and very polite. Would stay here again. Very convenient. Close to all. Plus, you can't look out at the ocean at night with an ocean view room...
13 gennaio 2012
Rated 3 out of 5 by TravelFlorida Would not stay here again.
Hotel is in the flight pattern with planes flying overhead early in the morning. The hotel is next to railroad tracks so you will hear the sound of trains and horns. The service was bad. I called Guest Services to request more towels. I called 2 times within a 1 1/2 hour period. I finally had to go to the front desk to request the towels.
28 febbraio 2014
Rated 3 out of 5 by RBCanes Under construction but trying
Hotel is under construction/renovation but we were warned. Wasn't much of an inconvenience and the front desk/hospitality staff went out of there way to please. New fitness center is nice as is Platinum Lounge. Housekeeping is surly, one bar of soap in the room doesn't cut it nor does two shower towels and no water. Struggled to get soap and towels and attitude in return saved me a few dollars in tips. Give the property a chance to finish renovation and then worth a try.
10 febbraio 2014
Rated 3 out of 5 by Macmax Disappointing stay.
My wife and I stayed for 1 night 18/01/14 and were quite disappointed. The hotel is undergoing badly needed renovations but our room had not been done yet. The carpets were badly stained, the furniture was chipped and dinged and there was evidence of mould in the bathroom. It also was very noisy with doors slamming throughout the night and trains passing by on a regular bases.
On the positive side, the beds were extremely comfortable, the TV's offered many channels and there were numerous restaurants in the area.
If you stay there, ask for a room at the back
as you may not hear the trains as much.
1 febbraio 2014
Rated 3 out of 5 by EOKIM It is ok, but need fast response customer's request.
I stayed this hotel with 2 rooms. It is ok, but need fast response customer's request.
First I asked bed clothing for sofa bed, but not had any response for 2 hour, thus need to go the front desk to have it myself. Second I asked to install light bulb, since one is missing, but not responded till checking out. Last coffee pouch got torn, wondering if someone use it.
6 gennaio 2014
Rated 3 out of 5 by EOKIM This hotel has spacious and comfort room
I made reservation of 2 rooms, this hotel has spacious and comfort room, However staff did not met my needs as following problems.
1. I found one light bulb is missing and asked to install it, but did not have any response till checking out.
2. I asked sleeping gear such blankets and pillows for sofa bed, but not have any delivery for 2 hours. I needed to go down to the front lobby to have it myself.
3. One of coffee pouch bag was torn
4 gennaio 2014
Rated 3 out of 5 by egon Love to stay here
Rooms are beginning to look dated. Bathrooms in particular although I like the curved shower curtain. Shower drops ping on tub spigot.
Pool was warm, staff was friendly and helpful.
When we got to our room, there were several things that had to be addressed right away like no hangers in the room.
2 gennaio 2014
Rated 3 out of 5 by Tashapa Sub Par Experience
Driving up to the hotel I was not as pleased with the outside appearance. The inside of the hotel had a different feel. Nice.
There were a few issues with my hotel stay. Initially, I'd called to confirm my room was available but when I got there was told they were sold out. For the cost of the hotel a night, paying $9.95 for internet should not be the case. Additionally, I did not like that the room door does not span from ceiling to floor. You can see into the bottom of each room. I feel that is an invasion of privacy and no one should be able to see what's going on in my room. It also allow more noise from outside (especially the open courtyard) to flow directly in the room. The carpeted floors in the room felt sticky/damp. There was construction on the 8th floor so I was not pleased with the amount of noise I heard from the 7th floor. On my second day, upon returning to my room the door would not read my key so the both the concierge and electrician were called to assist. I was unable to get into my room for about 45 minutes. Once in, I'd requested not to have room service by placing the "no service" sign on my door. That was not the case. Room Service entered my room anyway, against my will. I was not sure the purpose as they left trash on the end table but did change the linen and towels. Somehow she snagged one of my socks into the linen and knocked my earring into the dresser drawer. Which is not where I left it. Upon reaching out to housekeeping a second time, the supervisor and the cleaning staff visited my room. They later found my sock in the linen they'd retrieved from my room. On the last day of my stay I requested a late check but was contacted at 11:45 that their records show I'd checked out at 7:30. Again, that was not the case.
31 dicembre 2013
Rated 3 out of 5 by Cortes33 Reliable last minute booking
I decided on this hotel at the last minute. I was unfamiliar with the area so it ended up being a bit far from some of the places I wanted to go to , but overall it was close enough to the airport, which was my priority.
When I got there it was a bit tricky to find the main entrance, but it is not that hidden. One just has to pay attention. All the signs in the parking lot stating that they are not responsible about items left on the car and that lobby doors closed at 11:30 pm for security purposes made me question the safety of the area. I was told by a friend who lives there that it is not a bad area though.
I would say that the pros are that it is clean and beautiful on the inside. the fountains and the koi ponds were amazing to look at from above.
The Moonlight dinner is next to it and it is a friendly and affordable place to eat. It is next to an area with restaurants like longhorn and chipotle and a movie theater, all at almost walking distance, adjacent to the hotel. I found the food in the hotel expensive, but it is to be expected from a hotel so I did not mind. A small OJ was $5.00... it was not fresh.
Keep in mind that it is right next to the train tracks so the train made noise every time it passed.
The pull out bed in the suite living room had no bedsheets.
There was a short circuit that left 2 power outlets without power, and one of the lights in the living room kept turning off and on by itself and it got annoying REALLY fast.
The elevators were also very slow and this was a constant source of complains from several of the guests other than myself.
One last thing, the spotlights that light up the hotel from the outside are directed straight at the rooms on the front of the hotel, mine being one of them. My room had a HUGE halogen beam hitting it the whole time, so we had to close the light blocking shutters so we could sleep or rest in the room, otherwise it was just too bright at night.
As for the staff, they were very friendly and sweet. They were flexible and allowed me a late checkout. They always greeted me with a smile and were very attentive to my every need.
if I had to stay there again I probably would. I would recommend it to people if they dont mind being far from the FTL coast. The price was great and the SPG people matched it to the cheapest price I had found online and lowered it even more.
26 novembre 2013
Rated 3 out of 5 by beeda hotel under renovation
When reading this review, please keep in mind that the hotel was under renovation during our stay in November 2013.
Hotel was a little hard to access due to medians on the road. Front desk staff was excellent.The lobby and interior "courtyard" were very nice, complete with a small waterfall and creek, even though under renovation. Room was comfortable and nicely appointed, with a separate seating area, as well as a wet bar and bar fridge, which was a pleasant surprise.
We had issues with the restaurant. The first day the service was very slow, and not very friendly. The food not what I expected from a Sheraton. It was poorly prepared and poorly presented. I found out later that they were short staffed that day. The next day was much better.
We found the pool area was not very well maintained. The entrance to the pool needed a good clean. The pool area itself was swept, but the person only swept about 25 square feet (a very small area) and left. The poolside chairs were ready to be replaced, probably with the renovation.
I did not find the pool to be relaxing, since the hotel was situated at a busy intersection, so there was a lot of noise from traffic.
I would like to experience the hotel again, when the renovation is complete. Perhaps timing is everything!
20 novembre 2013
Rated 3 out of 5 by manning11 Hotel needs work
The painting and carpets need cleaning or be replaced. the staff couldn't have been nicer and they treated me like gold when I checked in. The free breakfast was really a nice touch.
12 novembre 2013
Rated 3 out of 5 by Flyer255457 ok
Cleanliness needs work and renovation
27 agosto 2013
Rated 3 out of 5 by MichaelDG Great value - a few problems
Beautiful hotel. A few inconveniences:
We found our door ajar when returning at the end of the day. The housekeeper never closed it. We were also missing adequate hangers when we checked in. The maid also did not replace the coffee we drank.Last month's HBO Guide was never replaced with the current one.
Finally, the drinks and food at the bar were tasty, but VERY pricey Eleven dollars for a small bourbon and coke is very high.
9 agosto 2013
Rated 3 out of 5 by John072013 Nice
Great value for money but its starting to look a bit dated.
30 luglio 2013
Rated 3 out of 5 by maxidee Great and friendly staff on night shift
What a beautiful property. I stayed there for 2 nights and completely enjoyed it. Upon cheking in the first room was smokey.the agent wascourteous and quickly changed it to another room. The carpet could do with a little shampooing. I would definitely stay there again.
25 luglio 2013
Rated 3 out of 5 by Platinum13 Disappointed fan
Great location ,Staff was friendly but slow to respond . Breakfast buffet poorly staffed and very disorganized. Pastries were stale and not replenished. Took forever to replenish fruit after I complained there was non available. The bed was absolute worst did not get a good night sleep. Mattress sagged and not firm. Room was clean but the halls and corridors could use some sprucing up. This hotel did not live up to my normal expectation and experience from Sheraton Suites
24 luglio 2013
Rated 3 out of 5 by Dona62 Great staff, Needs Renovation
The staff was accomadating. However the hotel is dire need of renovations and a deep and thorough cleaning. Also, there should be a better way to keep track of guests. Had I not checked my print out before leaving, I would've been charged for someone's lounge expenses. The matter was handled in a professional manner.
15 luglio 2013
Rated 3 out of 5 by ckb92808 Not what I expected from a Sheraton
The staff was friendly enough, but the room definitely did not meet my expectations. First, it was missing quite a few things - there was no clock radio, no hair dryer and no "do not disturb" sign for the door (basic necessities for a hotel room). The refrigerator froze everything I put in it and there was no way to adjust the coldness. The maid service was also not that great. Some days they would leave enough towels and other days they would not (we stayed for 6 days). They also left pillows on the floor, which tells me they probably did not vacuum the room (and the carpets reflected this - very dirty looking). I booked this hotel through a package deal and probably would not stay here again.
29 giugno 2013
Rated 3 out of 5 by bensyn The hotel itself was nice, but needs improvements.
My rooms wallpaper is coming down. The curtains to the balcony were ripped. The chargers for your electronics don't charge the units.
29 giugno 2013
Rated 3 out of 5 by travelingdoc42 All-Suites Hotel that is Not Elite Friendly…Beware of Railroad Noises
This hotel was clearly originally built as a different all–suites brand hotel and still has the beautiful atrium and great rooms associated with that brand. It does not have the perks (free cooked to ordered breakfast, free evening refreshments, elite treatment) that the original brand had…it has a very poor hot buffet breakfast (as an option for elites), no elite lounge or free evening snacks/beverages…. nothing special for Starwood elites (all rooms are suites)…. even Platinums. In my case they even added a charge that belonged on someone else’s room (quickly removed when identified) Staff was great (even gave me some bonus points for above mentioned deficiencies). It is right next to very busy railway tracks that might bother some.
22 maggio 2013
Rated 3 out of 5 by Updateneeded Major improvement
Food from previous client still in fridge. Vomit in stairways for 3 days. General maintenance work needed. Room cleanliness need major upgrade. Reception staff need training to customer relationship. Baby bed delivered with no mattress. Do you expect my baby to sleep on a hard peace of plywood covered with a comforter! Please!!! Extra clean sheets and pillows should already be in room for sofa bed so we won't have to disrupt the reception team. Etc
You have such a big eating space That is use only 15 to 25 % by guess for breadfast probably you should add a buffet price in the room fee so that breakfast would included
16 maggio 2013
Rated 3 out of 5 by Jan48 Good but could use some improvements
Upon entering the lobby of I was very impressed with the self opening doors and overall appearance of it. The Koi fish were a very nice touch. Our check in was expedient and the front desk clerk, Sherry, was very accomodating. I should mention that we ran into traffic and arrived much later than planned and were very kindly treated with no hassels. We had called ahead and each time we called the person we spoke with was wonderful to work with. I also had to change the type of suite we wanted upon arrival and it was done expeditiously and with no problem. Sherry asked questions to make sure we would be pleased with the room.
Upon entering the suite loved the separate living room area with it's own television. The bedroom was a nice size. The room could probably accomodate 6 people comfotably. We had a party of 3 with more than enough room for everyone. However, as I looked at the carpet I noticed it was terribly stained and there was debris on the floor from the previous guest (not a lot but it was obvious the floor had not been vacuumed). The second day of out stay the floor was still not vacuumed but it was quickly corrected when I brought it to the attention of the front desk. The carpet and wallpaper really need replacing. The bathroom appeared dated and the fixtures need uprgrading. The closet and drawer space was ample but I felt the furnishing looked al little cheap.
Also, my initial impression of the mattress was that it was far too soft but it turned out to be one of the best mattress I have ever slept on and I slept very soundly
Requests for extra towels were always met with a smile and the staff was really great. The value I received for the price paid was good however I would like to see some upgrades. I would stay here on another trip to Ft. Lauderdale.
7 maggio 2013
Rated 3 out of 5 Needed New Bed
The room was very pretty and clean and the king bed seemed nice until we had to sleep in it. The mattress was so soft that my husband stated it made him feel seasick. We didn't get a good night's rest. My other complaint was the $15.99 charge for the breakfast buffet. Really??? We went next door to the diner and paid half that.
18 aprile 2013
Rated 3 out of 5 by Faye Excellent Staff!
This was my third stay. The staff is excellent and are the heroes of our event as it relates to service. They were all friendly and seemed really determined to make the stay a great one. The same can be said for the two prior stays.
The quality of the room was not as it use to be. The tub was terribly clogged, the lights in the bedroom didn't work and were never fixed, the curtain was torn, and the carpet was dirty.
8 aprile 2013
Rated 3 out of 5 by Charles Conditions have really gone down hill in a year
We have enjoyed this hotel for 6 years but it was really rough and run down this year. Minimal staff at checkin (1) despite over 500 to attend the convention. Several ice machines didn't work. Restaurant prices very high for the quality and service. Room carpet in very bad condition. Tub and tile had mildew. Refrigerator leaked onto carpet. General conditions of facility were in rough shape compared to previous years. Several roof leaks in atrium.
8 aprile 2013
Rated 3 out of 5 by lona3 Hotel Service
It is difficult to keep my focus on the hotel when the service at the hotel was very poor.
3 aprile 2013
Rated 3 out of 5 by Drwms7012 average hotel
we requested and were told we would have an adjoining room for family that was arriving later- it did not happen and no one seemed concerned when they arrived- no one even apologized.
TV did not work and we had to call engineering both days. Room carpet needs to be replaced. Room was not made up on 2nd day at 3pm when we returned from being out- we had to call but no one came in the half hour before we went out again,
breakfast buffet is average- ran out of eggs.
31 marzo 2013
Rated 3 out of 5 by CLoo Once was a great property?
Upon arrival only 1 person was tending the front desk. There were only 3 people in front of me but all seemed to have issues so it took 20 minutes. Bed was SUPER comfy but the room had a strange smell-looked clean, but did not smell clean. I wasn't there long-in at 10:30PM, out at 6AM. Lobby /atrium looked beautiful but it seems like the hotel needs some TLC and was once a premium property. Everything just seemed "tired." The sink in the bedroom seemed "jerry-rigged" and exposed pipes underneath looked awkward and unstable. Elevators were extremely slow. Carpet by the door was worn out. One other small thing-at check-in - I asked if there was a place to buy a bottle of water-I was directed to the gift shop at 10:55 and it closed at 11. Much to the dismay of the shopkeeper I wanted to buy a bottle of water. When I finally got to my room - there was a complimentary bottle of water waiting on the counter.
22 marzo 2013
Rated 3 out of 5 by Frequenttraveler Hotel is great for someone on business trip
The room that we stayed in had a floor that was wet, as if it had been flooded and wasn't finished drying yet. There were no other rooms available so we had to stay in that room. It also wasn't that clean. The front desk did provide me with cleaning supplies so that I could clean the bathroom. The carpet throughout the hotel is stained. The buffet breakfast is basic. Wasn't always stocked well on days that were busy.
21 marzo 2013