Rated 4 out of 5 by Jenny47 Great hotel
This hotel has good location in the middle of the city, close to communications, Clean, rather big rooms, good beds. Very high standard of breakfast. Good service.
Also close to shopping and culture attractions as well as restaurangs.
March 30, 2014
Rated 5 out of 5 by Johno17 Great people
The hotel has wonderful personnel with a very positive attitude
March 30, 2014
Rated 1 out of 5 by notimpressed2014 Checked out my group after media scandal
Sheraton Stockholm was featured in a media scandal the week of my stay. They could have handled the racist events (barring a Roma woman from entering the breakfast area) in their hotel graciously and made a public apology, but when this had not happened after two days I decided to end my stay abruptly 8 days before my scheduled check out. I see they finally made a public apology 4 days after the events but in my opinion too little too late. Aside from all this, my experience was not as expected. I opted for the 'green option' meaning my room would be serviced only once in four days. However on the afternoon after my first night I returned to find my room fully serviced. The shower was cold when I wanted to take a shower late at night, and the next morning alternated between too hot and too cold. I had put my credit card down at reception to guarantee extras for everyone in my group but at the bar they said we had to pay cash because there was no card on file to secure the drinks to our room bill. Reception staff was excellent, wifi was fast, breakfast was ok, gym amazing. Suffice it to say I will not be returning.
March 29, 2014
Rated 5 out of 5 by PinkLady Excellent
My experience with the Sheraton hotel in Stockholm was really satisfactory. I was the trainer in a learning event and the services was really good.
March 23, 2014
Rated 5 out of 5 by Happy10 Enjoy staying in Sheraton
Quick check in and check out. Good food an service overall. Sentral Stockholm
March 21, 2014
Rated 5 out of 5 by GV1111 Fitness opening times
Dear SPG, it is great you have this 24 h fitness operating hours, pleas ekeep it like thi, especially for us frequent travelers. Thnx Kind regards GV
March 17, 2014
Rated 5 out of 5 by Brendachangtw Nice home in Stockholm
Close to leisure area, walking distance to the old town, easy to assess the metro.
March 11, 2014
Rated 5 out of 5 by Arietty First stay, really liked it
I visit Stockholm every now and then - almost always staying at different ho(s)tels for the pleasure of variation - and now I decided to try a Sheraton hotel for the first time. Had high expectations and wasn´t disappointed. Really comfortable room and an excellent breakfast buffet.
March 9, 2014
Rated 5 out of 5 by WOJO SVP Global Sales
People make the experience everyone was fantastic to my family. Especially Derek Samuelson
March 3, 2014
Rated 5 out of 5 by HappyGuest022014 This hotel is truly great
This is a beautiful hotel right in the center of Stockholm. Everything is marvellous - the rooms are clean, spacious and all the facilities are new. The breakfast was top noch also.
March 3, 2014
Rated 5 out of 5 by Claes1 Great staff
We arrived to sheraton at the wrong time. It was crowded.... the line of people was long. The staff behind the desk did a wonderful job, nice and easy. Very professional...
March 2, 2014
Rated 5 out of 5 by AuntieR Home away from home
Stockholm is a place I travel to frequently for work, and the Sheraton has become a home away from home for me. The staff are friendly, and customer service is probably the best in town. I have found Derrick and Frey, 2 of the staff members, to always have a positive, upbeat attitude.
The Sheraton is comfortable, clean, and very convenient. Attributes that are a must in my book!
I look forward to my return to the city.
February 25, 2014
Rated 5 out of 5 by Phases123 Friendly, Professional, Convenient, Flexible
The Sheraton in Stockholm is in my opinion one of the better run Starwood hotels in Europe. I have been staying there several times in the past 2 years and have found them every time flexible to adjust to my time schedule, outgoing, friendly, and conveniently located in the heart of the city. The overall professionalism indicates a good and customer oriented management focus.An absolute must to stay there when in Stockholm.
February 21, 2014
Rated 5 out of 5 by Bent1954 I always feel welcome to my "home away from home"
This hotel has a great staff that always welcome the regular guests in a personal manner.
The practical things work, and rooms are of a comfortable size for stays over more than one night.
February 19, 2014
Rated 5 out of 5 by DrNo009 Excellent hardware, software slightly dented from normal
One of my favourites in this city. Always greeted by bell men , receptionists with a smile, almost always by name. Great SPG elite recognition. Award-winning Executive Lounge. Great rooms. At this time upgraded to Corner Suite. Excellent room! Everything needed in a Hotel - check!
At this visit, less-than-average performance by Restaurant M&F Md'H's claiming restaurant fully booked (during 95min, 75% of tables free, no reservation notes), unable to serve anything for 60 min after orders, despite warning after 30min "Your first course is now on its way!. Found my way to other restaurant after patiently waiting for >60min. Kitchen staff idle, talking to each other. Not up to the same level as rest of hotel!
February 17, 2014
Rated 5 out of 5 by Pianoer1986 9-10 Feb 2014
Nice stay. Clean and comfortable room, great service (staff got me coffee after my morning run), everything worked. Bathroom floor was cold though
February 11, 2014
Rated 5 out of 5 by mano12 mike12
Superb best for its value and location.
February 7, 2014
Rated 4 out of 5 by GraceK Pleased
We needed comfort and convenience and we got them.
February 3, 2014
Rated 2 out of 5 by Timmen Conferens
Conference room was very hot and it felt like a lack of air.
The bartender was not at all accommodating
February 3, 2014
Rated 5 out of 5 by phillipsk123 a lovely stay
As an SPG platinum I was upgraded to a little suite which provided just that little more space.
Staff were great, and breakfast is comprehensive.
I can't wait to come on a visit for pleasure
January 31, 2014
Rated 4 out of 5 by Jens55 Top service
The young girls at the front desk helpet me and gave top service - over and above expected
January 27, 2014
Rated 5 out of 5 by Javi69 Superb customer care
Hotel met and surpassed our expectations in all areas. What made our stay so special was the human factor, particularly the exceptional care we received from Paula Norrmyr at the counter. She made extreme efforts to help us, which came through as an authentic gesture of good will and friendliness and not as someone just doing her job. She definitely picked the right career... Job well done!!!
January 21, 2014
Rated 3 out of 5 by grrrrr14 disappointed
I still recommend this hotel for those who dare. I cant find any fault in the comfort and the cleanliness of the room though, it was excellent but I was very disappointed with their system. It was not enough that you'll have to pay the room in advance, you'll have to pay a disposition fee as well when you check in, I havent read that in their webiste either AND this is not a payment they said, but the money is hanging in the bank for two weeks. I never have encountered that in all other hotels in Sweden, not once. Wireless internet is free for only 30mins, after that u'll be charged 100kr for 20 hours, NO free shuttle AND a receptionist who doesn't understand swedish? what a joke...
January 18, 2014
Rated 5 out of 5 by ROPO1 Staff is extremely well trained and helpful
The staff obviously is very well managed and very well trained. Everyone I interacted with had a fantastic attitude, with a focus on making my stay as nice as possible.
January 18, 2014
Rated 4 out of 5 by Boffen The place to eat breakfast
Sheraton provides good quality on all parts of a stay - nice rooms and a good breakfast in a central location
January 17, 2014
Rated 5 out of 5 by ScubaEric Sheraton Stockholm
I've had a few not so good experiences with Sheraton Stockholm over the passed month. Now a new face appeared who understands how to make the experience of staying away from your family pleasant, Selina Yu. Selina really made the difference for me with her service mindness and beautiful smile.
January 11, 2014
Rated 3 out of 5 by andersb71 rooms and room text info needs updating
Rooms are very old looking; old wallpaper, makeshift updates etc. bath/shower not working well ergonomically. misleading text info on restaurent hours and service personnell that don't knock before locking themselves into your room. Also air con was a mees.
January 10, 2014
Rated 4 out of 5 by Peartree This Hotel is centrally located
Staff are good and attentive, for Stockholm it is a good option. Practically every attraction is within walking distance or easily within reach via public transport.
December 30, 2013
Rated 5 out of 5 by Fisher987 Great location and service for work or leisure
We were not sure how this hotel would suit our needs but were pleasantly surprised. It is located perfectly to be close to most areas of an already very convenient city. Whether I had to work or for this trip, which was a family trip, the views of skyline and water were perfect, even though the place works very well as a business hotel across from the Parliament and a few moments from the Arlanda Express train to the international airport (departure times shown in the lobby). The staff really made our stay exactly what we had hoped for, with great restaurant and tourist recommendations and special treatment at the nearby Michelin-starred restaurant. .
The Platinum benefits helped it right over the top. The hotel is not the top level of luxury but is still very nice as expected from a Sheraton outside the US. Fitness facility is good with a clean Hamman to warm you in cold weather.
December 23, 2013
Rated 5 out of 5 by Ludvig13th Sheraton as prefered accommodation the past three years
My headline tells everything. The staff are always friendly and service minded which make you feel home every time. Their professionalism and responsiveness always make one's stay a successfully experience
December 19, 2013