Rated 5 out of 5 by Rumrunner Wedding Celebration
My son and his new bride got married in the ballroom. Immediately after the ceremony, while photos were being taken, the room was converted for the reception. Many guests stayed overnight at the hotel including my wife and I who flew in from Ontario. Family and friends all appreciated the convenience of having everything under one roof. Thank you to all the staff who made this special occasion a very memorable one.
August 23, 2012
Rated 4 out of 5 by Victoria0713 terrible room location
My room had to be in the worst location of the building. We overlooked the pool area and the entrance to the pool was beside our room. The noise from the pool area came into the room as if we were in the pool and every time someone went in or out of the pool area the door slams and the wall shakes. Since the pool is open until 10pm it was impossible to put my child to bed prior to 10:30 when things settled down.
July 16, 2013
Rated 2 out of 5 by Markdf A little dissappointing for the price
For a "club floor room" the room was an average room in size the bathroom was small and only had a shower (was expecting a jetted tub, the website is a little confusing and misleading) the breakfast is only until 8:30 so if you sleep in you are out of luck and the lounge closes at 10:00 so if you go out for a nice late dinner you are out of luck there as well. I will say the room was nice and bright and clean.
April 25, 2013
Rated 4 out of 5 by KitKat1 Price point for members
I have always had great service and pricing with this hotel except this time. I did not notice my room rates till I arrived home. Not only that I am a Platium Member i also have a corporate rate under Mountain Shores development Corp / Mountain Shores Land Ventures Inc. Last stay in the same room $169,00 this one was well over $200.00 for each of my rooms. i will have to price check next. time i stay.
November 18, 2012
Rated 1 out of 5 by Gordupnorth Disappointing Customer Service & Food
Check In - After a long day of travel, I checked into the hotel late Sunday evening, expecting a Club Level room as advertised and proven on my reservation confirmation; I had been excited about this reservation as I was not away of any Club Level and after learning about the additional services, was looking forward to it. However, the front desk clerk informed me that my reservation was for a King room, not club level and I was in no mood to argue, though I did mention and show him the reservation inform stated Club Level. Discouraged, I went to my room to rest, already starting my stay in a poor mood.
Lobby - The lobby is nicely decorated, a very large open space with lots of seating in the lounge area. The one issue was that access to the elevators from the lobby was narrow and seemed to a gathering area for groups of people, including children carrying over sized hockey bags.. This made it very awkward to pass by them to get to the elevators.
Room - The room was nice, lots of space and a good view of the mountains and downtown Calgary skyline. The windows were in tremendous need of cleaning, the outside of them was very dirty, causing no picture of the mountains to actually turn out. Best yet however was a imprint of a child's hand on the window, likely after handling something sticky. I noticed the hand-print on day two of the stay and it was still there when I left 5 days later - completely neglected by cleaning staff. The bed was comfortable, but the pillows were far too soft. I asked the front desk on two occasions (once by phone and once in person) for harder foam pillows, but they never arrived.
Amenities - The pool was below average. While the facilities were large, they are in need of deep cleaning and repair. The sauna has so many loose boards, you need to be very careful where you step. There is a cafe in the pool area which is very nice, a great incentive for families to stay longer. There were two hot tubs, one however was sectioned off; the other was fine, warming than what I expected; and even though there was a sign not allowing children under 10 in the hot tub, there was a 4 year old with her mother, while 2 staff looked on and did nothing to enforce the rule. I was not able to relax in the pool area at all, it is certainly catered towards families experience and not relaxation.
Restaurant - The breakfast restaurant, Colors, was a big disappointment. I tried it on two occasions, once for the Eggs Benedict which I did not enjoy, the eggs were over cooked, potatoes undercooked, and the Hollandaise sauce was made from a powder, not from scratch. I tried it again a few days later for their buffet but was disgusted by the grease level in every warm item they served. I opted for fresh fruit from the local market instead of breakfasts at this location. I did not try Carvers, their steakhouse onsite, after hearing
Room Service - I managed to get a couple orders of room service in during study periods of my stay. I would say that the deserts were fantastic, and the entrees are not worth the money. I have attached pictures of the orders. Their Chocolate Mousse Torte was great, rich and light; baked apple pie was good; the chicken breast was small and over cooked; the bruschetta was overcooked and hard, the tomatoe topping was heavily salted for some ready, but the roasted garlic was a great touch.
April 28, 2014
Rated 5 out of 5 by Chan2013 This hotel has great features
Service, Cleanliness and Room was great. Left my child's toy in the hotel room, and the admin asst immediately fed-ex'ed the toy and we received it days later. Great location as it's close to the Crossiron mills mall, not too far from the Calgary zoo, definetly family friendly with their great waterpark. Thanks for the stay, we will be staying at the Sheraton next time we are in Calgary.
August 16, 2013
Rated 5 out of 5 by 1spgfan Great staff ..Great benefits !
Considering I was in Calgary for a two day medical treatment ..the highlight of my recent trip was knowing I was staying here on the Club floor. I would have limited mobility because of my treatment ..the staff were helpful ..club services and food couldnt have been better ! A great Gold member benefit was late checkout...as I had recovery issues. Thank you to each of u...from room 809.
September 23, 2012
Rated 5 out of 5 by DebbTam Winter Wonderland
I took my granddaughters and daughter to the Cavalier for a 2 day break. We all had a great time. We went to Carver's for dinner and all the staff were attentive to our needs. They made my granddaughters feel special, stopped to talk to them, asked them directly what they wanted. We are planning another stay in February. Thank you Sheraton Cavalier, you made our getaway fantastic.
December 30, 2012
Rated 4 out of 5 by SPGL2 Long time visitor to this hotel
I have stayed at this hotel on business trips for many years and admire it for the constant upkeep and renovations. It maintains a high level of maintenance and appearance both in its public areas and guest rooms. The quality of staff and training is also evident. One thing, regardless of your Starwood Membership standing it is difficult to obtain a room upgrade at this hotel.
October 29, 2012
Rated 5 out of 5 by Sandi46 Another great stay
The hotel lobby is comfortably luxurious with well appointed rooms.
The room was over sized with soft bedding and very comfomfortable beds.
The restaurant was bright and had a good selection of breakfast (the only meal I ate on site) items at a good price point.
The bathroom was compact with up to date fixtures. I loved the large walk in shower, rather than a tub combo!
April 15, 2013
Rated 5 out of 5 by captainhappy Calgary Weekend
First time to Calgary and selected the Sheraton based on various reviews. The older looking exterior gave way to a very elegant, modern and well maintained lobby and main floor certer. Room was very nice and overlooked the pool complex. Great fun for kids and the hot tub.jacuzzi was a well respite after long days. Close to shopping, restaturants, etc. WOuld stay again.
October 14, 2013
Rated 5 out of 5 by RefiningRuss Great experience
I have been the presenter at a number of classes at this location. During the most recent visit I found all staff exceptionally courteous and friendly, and the catering group very attentive to all my needs. The food provided was exceptional. A job well done by all members of the hotel staff. I could certainly recommend this hotel as a site for your meetings.
October 25, 2013
Rated 5 out of 5 by ZaphodGold Another great stay at the Cavalier
There was a time when I was staying at this hotel monthly when travelling down from Edmonton. This is the first time in nearly 3 years that I've stayed here, and it is still a great property.
While I didn't get onto the spg floor (7th), I was upgraded to a suite which was quite nice. Beside the elevators, but there was no noise at all. A very comfortable room.
December 5, 2011
Rated 3 out of 5 by GRP1921 Some What Let Down
I have stayed here several times for business and have always been treated well and enjoyed my stays. This past weekend I attended with my family for pleasure for 1 night. We had 2 adjoining rooms on the third floor. Unfortunately the rooms we received were directly over the rooftop air conditioning / ventilation units - absolutely no view. As a gold member I would have hoped for an upgrade, but given that the hotel was very busy I fully understand that this may not have been possible. However, I'm pretty sure we could have been placed in other non-preferred rooms that had some sort of view. I advised that I may need a late check out and was advised that the best I could get was an extra hour. I had to advise that I was a gold member and could have until 4pm if necessary. Neither of the above are show stoppers but based on previous stays I was disappointed. I'll still stay here but I will hope for a return to past experiences.
July 24, 2013
Rated 4 out of 5 by jazz08 They like dogs
Once again we stayed at the Sheraton Cavalier on the last night of our three day trip home. We were welcomed warmly by the staff and check-in was a breeze.
Our room was clean, the beds were comfortable and we along with our two dogs felt very much at home. We all had a restful time and a good nights sleep
Best of all, they have a Starbucks in the lobby
May 19, 2013
Rated 4 out of 5 by Marine1 Cameron Clark's Stay
I travel very much in my job all over the world and every time I come to Calgary, my first choice of hotel is the Sheraton Cavalier hotel, and I have stayed at pretty much all of the high end hotels in Calgary.
The staff takes care of all of my needs and leaves me alone which I like and the resturants and pubs are friendly with good food at a good cost.
December 12, 2011
Rated 4 out of 5 by PDM5 Great beds - some changes needed
I really like this hotel for its location, parking and rooms. What does bug me is this is the only SPG property that requires you to sign a club lounge voucher and provide a tip to the club server. I have been to alot of SPG properties, and only here do they do this. Lighting in the bedrooms could be brighter for reading. Otherwise, a decent property.
September 9, 2012
Rated 5 out of 5 by Gouletset Best hotel ever
I booked this hotel online and when we got theyre it exceeded my expectations!! Beautiful rooms and bathrooms the waterpark was great for my kids- the pools coulda been a little cleaner but understandable with all the people coming and going. I needed towels and it was brought up within 5 mins! Great place and I have been recommending it to everyone!
August 29, 2012
Rated 3 out of 5 by James2007 Disappointed
We were very excited to spend a night at the Cavalier. We have been there before. I usually check hotel rooms once I arrive in the
room and this time was no different. There was what looked to be blood marks on our bed cover, I called Guest services right away and whoever I spoke with didn't seem overly concerned. I called again and someone eventually came up to look at our bed cover and had a new cover brought in. What bothered me was that I don't believe the top bed cover had been changed from the previous guest. Also, after going into the washroom, as I was opening the door I noticed something brown in colour smeared on the door below the handle. I had already contacted guest services once and didn't want to doing again, so I used one of my Clorox wipes from camping to clean the door.
I am not sure we will visit again :(( I am really disappointed with the cleanliness of our room and the lack of sense of urgency in having the issue dealt with.
July 29, 2013
Rated 4 out of 5 by JamesZ A Good Experience
Overall, a good experience. Nothing spectacular, but quality stay.
I did not try the restaurant, but the lobby bar staff was very attentive and efficient.
I was surprised that the hotel was quite so far away from the airport. And, with the construction that is currently going on the morning shuttle rides can take quite some time.
March 22, 2013
Rated 4 out of 5 by Lizzy58 Thumbs Up!
Our stay at the Sheraton Cavalier was great! The room was comfortable and clean and had everything we needed. Of particular note were the staff - whether it was the server in Colors, or the young man cleaning the elevator, or the woman cleaning our room, or the desk staff - all very friendly and helpful. I will stay there again!
April 2, 2013
Rated 2 out of 5 by kirbowla Disappointing
As a platinum member, I have stayed at this hotel many times over the years. Unfortunately, as staff change so can service levels. I was particularly frustrated during my stay at this property last week because the staff would not listen to what I was telling them I needed. I was in town for my Grandmothers 99th birthday celebration and my two sons were joining me. I asked for a room with a king bed and a pull-out sofa. As I said this the staff heard 'suite.' I repeated the sleeping configuration that I required. What did the staff do? They put me in a suite with a single King bed and no pull out sofa. I had to call down for a cot. The staff immediately informed me that I would be charged an additional $15. Customer service is negatively affected when the staff jump ahead of what they assume the customer is asking for instead of actually listening to what the customer is requesting. I have been very loyal to this property and I really felt let down by the hotel this time around.
December 9, 2013
Rated 4 out of 5 by GRP1921 Good Business Hotel
I spent two nights here at the end of October. The hotel is easy to get to in the NE part of the City. Close to the airport and with several restaurants nearby it is a good location, especially if you don't need to be right Downtown. Also, if you have a family, the two waterslides in the pool are great for the kids.
November 5, 2012
Rated 5 out of 5 by Val13 Will definitely stay again
We got an amazing deal on this hotel. Because we stayed on a long weekend we got our 3rd night free! The staff are awesome and were always happy to do anything to make our stay special. And everywhere we went they would go out of their way to put a smile on our 2 year old daughters face. We got complimentary breakfast and evening horderves with our stay and both were always fantastic. I was expecting a little more from the pool area. I thought it would be bigger with a few more things for our 2 year old to play with, and it was always super busy when we went. But we went every night of our stay and still had a blast. We were able to take our daughter down the slides which she LOVED! There was always a line up for the slides but we never waited very long. The location of the hotel was great as well. We were close to everything we had planned to do like the zoo and the spark center. All in all we loved our stay and will definitely staying again the next time we are in Calgary :)
May 21, 2013
Rated 3 out of 5 by PrairieGirl42 Disappointing response; no upgrade
I had requested an upgrade to a club room. Somehow the request was lost or not forwarded to the hotel. When I asked if i was on the club floor, I was told 'Yes" then discovered that this was incorrect. I was told by mgmt that "I was just a Preferred Member" and no action was required. Very disappointing.
November 9, 2012
Rated 5 out of 5 by TheNotoriousTLC A comfortable stay for a family of six (& two dogs)
My wife and I have always been very impressed with the hotel and how everything has exceeded our expectations, so we decided to escape Edmonton for a night and bring the entire family with us for a day at the Zoo and a relaxing evening by the pool followed up by a movie.
At first, I was a little worried that a family of six and two dogs wouldn't fit into a hotel room comfortably. Imagine my surprise when we opened the door to the Executive Suite.
Not only was it large enough to fit all of us COMFORTABLY, it was in a great location (across from the pool, next to the elevator and ice machine). Oddly enough, the room was super quiet despite the location - we didn't hear a peep from people coming off of the elevator, nor did we hear anyone coming out of the pool.
In the morning, because the Club Lounge was closed, we were able to use a breakfast voucher in lieu. Excellent service, great food.
All in all, this hotel never ceases to amaze. My family and I will definitely be returning in the future.
September 7, 2012
Rated 4 out of 5 by roni17 Great Wedding site and the waterslide was fantastic
Our daughter had a fantastic time at the waterslide, what a great addition to our hotel stay. Our friend had her wedding reception at the hotel and Bernice and her catering staff were phenomenal; took care of everything with such professionalism and ease. highly recommend for weddings!
September 7, 2012
Rated 5 out of 5 by DebbTam Family Day
I took my granddaughters again for a 2 night stay. We had a great time. We seem to be seeing neighbours and friends coming for the weekends too. All of our needs were met. Hats off to the kids that work in the pool area. These kids make sure everything runs smooth and is taken care of.
February 23, 2013
Rated 4 out of 5 by RP27 Great Hotel, Unfriedly staff at the bar
Great hotel to stay at. Rooms were large and very clean. Check in staff were very friendly and knowledgeable.
On the negative side, the staff at the bar were unfriendly and didn't make anyone feel welcomed. They wouldn't even give us the food for the price advertised as the "special".
December 10, 2012
Rated 4 out of 5 by faedon72 Great family Stay
Great hotel, staff are all super friendly and helpful and go out of their way to ensure you are happy. Facility is great for families, we spent many hours in the water park. Room was great, lots of room to spread out and very clean. It is our hotel of choice when staying in Calgary.
January 4, 2013