Rated 5 out of 5 by Christie386 One of the few hotels who pays attention
I'm allergic to feathers and this is a major problem when traveling. This was one of the few hotels who paid attention to my request for a feather-free room in advance of my arrival and had an appropriate room waiting for me at check-in. 90% of hotels ignore my requests, so I was extremely pleased. My only complaint and the only reason they didn't get 5 stars across the board was they did not provide any hand towels or washcloths in the bathroom -- only towels. Once I called down, they brought some up within 30 minutes, but it's pretty inconvenient to find out when the shower's running and you're ready to get in that you have no washcloth.
December 2, 2013
Rated 2 out of 5 by Romeo1201 Horribly dirty furniture and carpets
The room (719)I was given initially had horrible stains on all the furniture and carpeting except for the beds. The pullout mattress had fresh blood stains on it when I opened it to put the linens on. The fridge was not working properly and the bathroom had black mold growing. This was totally not acceptable so we were moved to room 703 which was better. Still had stained carpeting and furniture but better. The service was pretty good but at checkout there was room service charges which we never used. I would not recommend this hotel at all.
December 3, 2013
Rated 2 out of 5 by Travelerclt13 Needs Starwood touch !
This is a very nice building but seems like time and use has taking its toll I notice very poor maintenance : rugs ,in hallways furniture in my room need it to be touch up the grout in the bathroom was really bad also tub ceiling just poorly maintain however has a beautiful atrium and lobby also the bar stools need to be replace some are in bad shape .
November 27, 2013
Rated 4 out of 5 by angie2366 Enjoyed my stay
My family and I were very pleased with our stay . It was very difficult to find a hotel that was pet friendly. The first thing that my pets noticed was the plush pet bed that awaited them. The room was huge . For my next visit to Ft. Lauderdale it would definitely be at the Sheraton at Cypress Creek.. I was very pleased..
I have stayed at many hotels , but this one was a little different , before I got there I was asked if there was anything that I needed before my arrival. I have never been asked that before, I did make a request and it was met.
The staff was very helpful, and always with a smile. We really enjoyed our stay..
November 18, 2013
Rated 5 out of 5 by Don1052 Very good place to stay
We very much enjoyed the staff and amenities at the Sheraton Cypress Creek. The restaraunt in the facility did an excellent job on the meals we had there. Shatik was helpuful and went out of her way to make sure we were taken care of.
November 12, 2013
Rated 1 out of 5 by CJ31 The Worst Experience
I came to the hotel to relax and work for the day from Orlando. I checked into the hotel and was there about an hour and notice that my AC was not working and the toilet in the bathroom appeared to have urine in it, so I called downstairs to move rooms because I was exhausted and wanted to rest. They moved me to another room in which the same issues were occurring. I tried my best to rest, but by about 8 pm I couldn't take it anymore I was goign to just check out, but I call down to have a maintenance tech come up to the room to repair the air and look at the internet which was not working either before I checkout. When I spoke to the agent at the desk, she said that the air was out in the entire hotel, which made me even more frustrated, because they should have told me that when I checked in. There were other things wrong with my stay, but these were just the major ones. This was the worst experience and I am upset I had to pay money to stay in a sauna.
November 11, 2013
Rated 3 out of 5 by Cortes33 Reliable last minute booking
I decided on this hotel at the last minute. I was unfamiliar with the area so it ended up being a bit far from some of the places I wanted to go to , but overall it was close enough to the airport, which was my priority.
When I got there it was a bit tricky to find the main entrance, but it is not that hidden. One just has to pay attention. All the signs in the parking lot stating that they are not responsible about items left on the car and that lobby doors closed at 11:30 pm for security purposes made me question the safety of the area. I was told by a friend who lives there that it is not a bad area though.
I would say that the pros are that it is clean and beautiful on the inside. the fountains and the koi ponds were amazing to look at from above.
The Moonlight dinner is next to it and it is a friendly and affordable place to eat. It is next to an area with restaurants like longhorn and chipotle and a movie theater, all at almost walking distance, adjacent to the hotel. I found the food in the hotel expensive, but it is to be expected from a hotel so I did not mind. A small OJ was $5.00... it was not fresh.
Keep in mind that it is right next to the train tracks so the train made noise every time it passed.
The pull out bed in the suite living room had no bedsheets.
There was a short circuit that left 2 power outlets without power, and one of the lights in the living room kept turning off and on by itself and it got annoying REALLY fast.
The elevators were also very slow and this was a constant source of complains from several of the guests other than myself.
One last thing, the spotlights that light up the hotel from the outside are directed straight at the rooms on the front of the hotel, mine being one of them. My room had a HUGE halogen beam hitting it the whole time, so we had to close the light blocking shutters so we could sleep or rest in the room, otherwise it was just too bright at night.
As for the staff, they were very friendly and sweet. They were flexible and allowed me a late checkout. They always greeted me with a smile and were very attentive to my every need.
if I had to stay there again I probably would. I would recommend it to people if they dont mind being far from the FTL coast. The price was great and the SPG people matched it to the cheapest price I had found online and lowered it even more.
November 26, 2013
Rated 5 out of 5 by Djenane1970 Really enjoyed my stay at the Sheraton
Loved my stay. I was at the hotel from October 24 to the 26 and enjoyed each day at the hotel. The suite was nice and the staff was pleasant.
November 5, 2013