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Rated 4.1 out of 5 by 343 reviewers.
Rated 3 out of 5 by A simple call back My wife left a hand written mothers day card in the room. We called about 30 minutes after we left and spoke to the operator which sent me to the lost and found(housekeeping)to leave a message. I left a clear message and repeated it twice. NOTHING....So next day i called back AGAIN and left another message...GUESS WHAT not one call back and on this message i asked if they would PLEASE call me back either way just so I would know. I believe in business you should return the CUSTOMERS calls. For that reason i would give them the same respect that they have given me.NONE. I WONT BE BACK THANKS May 17, 2012
Rated 5 out of 5 by Clean and Friendly Great hotel staff was great room was clean love the little details will stay here again. July 1, 2014
Rated 5 out of 5 by Love the Hotel This has been the 2nd or 3rd time I've stayed here, love the reception all the staff gives, the room, and the bluebird plate! December 10, 2012
Rated 5 out of 5 by Mr. Was very happy with the staff assistance on all the requests asked for and the service during our banquet. June 30, 2014
Rated 4 out of 5 by Enjoyed out stay Had a wonderful stay. Just wished the drinks at the bar weren't so pricey... June 30, 2014
Rated 4 out of 5 by This hotel has nice features The room were okay! The grounds are beautiful. 1st floor has good eye appeal. June 30, 2014
Rated 3 out of 5 by Not worth the money Very disappointed, this hotel is not worth the higher price tag. It's a bit of an older hotel and needs some updating. You have to pay extra for internet. They put us in a handicap accessible room with no refrigerator. The ice machine was way far away and the ice bucket was ridiculously small. I booked online, but later found out there was a discounted group rate for the event I was attending. We called to see if they could give us the discounted rate and they would not. We are even signed up for their "preferred" program... oh well. May 7, 2014
Rated 4 out of 5 by Convenient to downtown Nice hotel, outside of downtown Nasville, but an easy 5 minute drive. Found the staff very friendly and courteous. The breakfast buffet and bar offerings were a bit pricey for what you got. Overall, I was happy with the choice and would stay here again. June 23, 2014
Rated 3 out of 5 by Common areas are beautiful We had an overall good experience. I wish we would have been told that they allow dogs on the first floor. Our room had a bad odor and terrible carpeting, The bed was very comfortable and the rest of the hotel was very nice.. June 24, 2014
Rated 3 out of 5 by Lacking amenities Beds were comfortable but no fridge or microwave in the room, carpet was a little worn but room was very clean. Food and beverages were pricey. Surprised you have to pay for wifi in the room. I would expect a hotel of this caliber would offer free wifi. June 23, 2014
Rated 4 out of 5 by Convenient to Airport This facility is very nice, convenient to the airport and near a lot of inexpensive ethnic restaurants. We enjoyed our stay. June 27, 2014
Rated 3 out of 5 by Sharaton Music City Hotel During my four night stay the hotel had many guest with dogs. As I walked by one of the rooms I noticed two large dogs on the beds. As a frequent guest at hotels I prefer not to stay in rooms which dogs, cats and other animals have previously stayed. June 23, 2014
Rated 3 out of 5 by This hotel needs a lot of cosmetic work Although I enjoyed my stay in the room, the asthetics need help. In the conference room, ceiling tiles were falling out of their ceiling, couldn't find one water fountain, no chips or cookie vending machines, no coke products June 24, 2014
Rated 4 out of 5 by Memorial Day I stayed in this hotel the first time on my wedding night because they offered free shuttle to the airport and free parking. We were upgraded to a suite when we told the front desk we had just gotten Married. This time we stayed in a courtyard room and it was a spacious room with a beautiful view of the courtyard. The staff was helpful and friendly but their was a bout a 1 hour period when we couldn't get an answer at the front desk. This hotel is a good value for the location. May 27, 2014
Rated 4 out of 5 by Comfortable and Professional Stayed one night due to an early morning flight. Travel to Nashville about once a year, always stay here if it is an option. June 25, 2014
Rated 4 out of 5 by Good Hotel, Staff great The hotel was good room fairly clean found some trash under the corner of the bed when sheets pulled down. Food was fair for breakfast buffet but prices a little high for lack of quality and choices. June 22, 2014
Rated 4 out of 5 by Great hotel, very relaxing rooms We really had a nice experience at this hotel over a 4 day period. The staff was pretty friendly and the rooms and beds were quite comfortable. We upgraded to the Club Floor level and highly recommend it as the rooms are larger and there is a free breakfast during the weekday mornings and 24 access to water and coffee in the Club Lounge. That was really nice for us. Our only complaint was in the fitness center locker room bathroom of which we found there were no chairs or benches to sit and dress after using the shower. Pretty difficult for elderly people who take swim/exercise classes there that we saw. But overall, we will certainly return and have already told others of the hotel and of our positive experience. March 8, 2013
Rated 5 out of 5 by Sheraton Music City We have stayed at many fine hotels around the Nashville area, but the Sheraton Music City is our favorite by far. The ambiance of the lovely lobby, the courtesy and professionalism of the staff, the cleanliness and comfort of the rooms, and all the little extras like wi-fi, lobby bar, indoor and outdoor pools,exercise room, the courtyard, breakfast buffet, and free morning newspaper. They always run special room rates too. The proximity to the Briley Parkway makes it easy to get to anywhere we want to go in Nashville. It just feels like my family's home away from home! August 22, 2012
Rated 3 out of 5 by Housekeeping Alarm Clock They seriously knocked three times before 9am on the day of checkout. Why didn't they just check with the Front Desk to see if we were gone? Lauren at check-in was amazing. She was friendly, professional, and welcoming. The rooms are OK. The balcony is nice, but it looks out over a highway. June 17, 2014
Rated 4 out of 5 by A Better Than OK Stay The room, bar and bar food and drink were what we expect from the Starwood name. Front Desk service was not so good. The manager on duty when we checked in seemed more interested in finding out what time we would be leaving - presumably to have the room quickly turned over. No personal "Starwood" greeting was forthcoming and as far as access to the Club Floor, we were told "Only Platinum Members". We have always had this access (we're Gold members) at other Starwood properties). Just seemed kind of cheap. Attractive and nicely laid out hotel. April 10, 2014
Rated 2 out of 5 by Hotel Room Several items in the room need to be addressed. June 24, 2014
Rated 4 out of 5 by Don't eat here!!!! I stayed at the hotel January 2012 and the rooms are excellent. The health club is quite nice and I took the shuttle to and from the airport and the young men were very enjoyable. I wanted a special breakfast and couldn't believe how incredibly poor the food and cook are for something as easy as breakfast. The had one type of cheese, no mushrooms, no spinach, and to make a simple omelet was out of the question. Great place to stay, but don't eat here. I'm a Starwood Platinum and had a couple of breakfast this week at other Starwood properties that were outstanding. January 29, 2012
Rated 5 out of 5 Beautiful Hotel This hotel was amazing. The guy who checked me in was super helpful and polite. I stupidly booked the wrong dates, he was able to still get me in, thankfully! The only thing that I was a little thrown off by was the staff on the overnight shift. I was in Nashville for my moms 52nd birthday. We went out drinking and came in around 2 am. We had some food from Loveless cafe we wanted heated up. We were told you had no microwaves and that she couldn't heat it for us either. I work at a 4 star property in Hollywood, Ca, if a guest needs anything we do it. Its that simple. But what was more disturbing was the fact that when we got to our floor, we saw a microwave sitting right in front of another guests door. A little strange. October 3, 2012
Rated 5 out of 5 by nashville Excellent service, top rate staff, help with trouble on reservation without a hitch. shuttle to downtown excellent. thanks for a wonderful time. June 19, 2014
Rated 5 out of 5 by Great Choice Friendly staff, large comfortable rooms, free airport shuttle and plenty of amenities. Highly recommended. July 19, 2013
Rated 4 out of 5 by Mike Great venue for a business conference and close to downtown June 20, 2014
Rated 5 out of 5 by Conference comfort Wonderful, responsive staff; excellent meeting room facilities; comfortable, clean, quiet guest rooms; and everything just minutes from the airport. As a conference venue, it's close enough to downtown Nashville to allow an evening out but not so close as to distract from business. June 11, 2014
Rated 5 out of 5 by Amazing staff and beatiful public areas I got a room at this hotel as a gift for my Dad and Step Mom for four nights. I have stayed at Starwood properties quite a bit, so I figured he wouldn't be disappointed. However, I was a tiny bit concerned that this hotel wouldn't be as great since it wasn't as expensive / was a lower category than ones that I have typically stayed at. I was pleasantly surprised when he called to tell me how beautiful the public areas of the hotel were and how well he had been treated. He went on and on about how friendly the staff was and all the little extra perks that he was able to cash in on because of my preferred status. Based on his feedback and pictures I would definitely recommend this hotel or stay there myself if I am ever in the area. December 7, 2012
Rated 5 out of 5 by Excellent Hotel Always reated well in Sheraton's, this time was no different. Good rate, beautiful hotels and friendly staff. Only room for improvement was my sink was clogged. June 15, 2014
Rated 4 out of 5 by Getaway Close to everything including downtown Nashville. Nice place to stay. June 17, 2014
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