Rated 2 out of 5 by Geo1 This hotel needs updates....
This Sheraton is very dated. The fitness center is horrible: very small, and several of the machines were not working. Not good for active business travelers. The parking garage exit is very convoluted and exiting takes a long time.
January 29, 2014
Rated 5 out of 5 by WabashCollegeFan Sheraton Clayton
Exemplary service from all staff, from arrival to departure. Room was clean, well appointed, very comfortable (great pillows!!). Dinner at Alexander's, food was good, plentiful, reasonably priced, but service not quite up to par.
October 16, 2012
Rated 3 out of 5 by Marie52 Staffing
The hotel seemed very understaffed. There was no one at the door when I arrived as they were off helping another guest. All the staff were great, polite and helpful but it was obvious they were being asked to do 2 people's jobs.
August 28, 2012
Rated 5 out of 5 by larry41 Great location & Staff
Great location, the staff especially - Sandy,Susie, Rita,and John. Those are just a few that made our stay great. We stay at this hotel each time we are in St. Louis. Food and rooms are excellent and clean. Thanks - Larry & Pat
February 11, 2013
Rated 2 out of 5 by Ellen114 Needs an update soon
Clock alarm kept going off- -we did not set it and we did not sleep
Bathroom needs major update
July 30, 2014
Rated 2 out of 5 by Jeorgey review
The room failed in its lack of two basic features: no clothes hook in the bathroom and no lamp on one side of the bed. Also the grab bar in the shower is poorly positioned for someone who needs the feature.
May 21, 2014
Rated 5 out of 5 by Towels Awesome stay
Everything we experienced in this hotel was amazing. The location is very convenient and quiet. Valet parking is available for a decent price. Pool and fitness center are awesome. Nice club lounge. Very highly recommended.
July 11, 2012
Rated 4 out of 5 by Ellyninnyc Good business!
The staff was so helpful and attentive. They recommended some fun places nearby, on a SUNDAY, where I could explore the area, get dinner and relax before having to rest for my big meeting on Monday.
Comfy bed, well rested.
August 20, 2013
Rated 2 out of 5 by Donald Elevator problem
Elevators were not working well resulting in long waits.
Breakfast staff in SPG lounge not well trained. Late, no coffee or cream, no plates, etc.
July 18, 2014
Rated 5 out of 5 by Joyce60 Clayton Sheraton
Next time in St. Louis I'd stay here again. It was clean, modern, business friendly, and so convenient to Wash U, Forest Park, the metro, and walking distance to many restaurants. We enjoyed the bar and restaurant as well
September 24, 2013
Rated 4 out of 5 by Chipper Decent bar, poor Wifi
Staff friendly. Great bartender. Wifi was intermittent in the evening - Checkout staff removed the charge from my bill. Overall a decent stay, but it would have been a failure had I needed a reliable internet connection.
April 21, 2013
Rated 4 out of 5 by bec4776 Employees are The Best
Without doubt, the training that Sheraton employees receives is above and beyond. Each enounter was pleasant and consistently positive.
July 21, 2014
Rated 5 out of 5 by Scott59 Sheraton Clayton room 1413
We had a great stay, loved the SPG club floor, the complementary internet, airport shuttle and the bar. The only minor thing is the sink has pulled away from the caulking which doesn't look that great.
August 27, 2013
Rated 2 out of 5 by Buka Unas opinion
Rooms are cleaned with much delay; you have to insist to be done on time. breakfast is low quality and attention is slow. Time to install a fridge so water would be cool and drinks available. Elevators are slow.
September 4, 2013
Rated 5 out of 5 by Rspencoid Rspencoid
This is the third time we have booked a group of 3 rooms for our family on the SPG club level. Again the experience was fantastic & the SPG Club hostess (Nadine) made all of my family feel welcome & at home.
December 28, 2011
Rated 3 out of 5 by Prestige Staff
Understaffed numerous times I went down to lobby and was unable to find anyone at front desk...there was however, a sign that said be back soon...only thing I can say good was that it was in a great location
January 14, 2013
Rated 4 out of 5 by PakiI Overall very good
Stayed this past weekend. Overall the stay was good. The room we stayed in was very warm. I closed the shades to keep the heat out to no avail. I also set the thermostat at 65 degrees and it was still hot.
September 16, 2013
Rated 4 out of 5 by Katie53 Our room was really clean, but
The room was nice and very clean, but the bed was really swayed in the middle like a hammock - bowed all the way across the middle of the bed making it hurt the back and hard on knees when on my back.
May 26, 2013
Rated 2 out of 5 by SLK12 Frequent Guest
I have to stay at this hotel when in St Louis for the location. The elevators are slow, the food is not that great and the bathrooms are very small and lack any room for anything in some rooms.
January 18, 2013
Rated 5 out of 5 by Williamca Great Stay
This was a return visit. Everyone offered exemplary service. The central location was perfect for where I needed to go and for my friends to visit. Great places to eat within walking distance.
May 5, 2012
Rated 4 out of 5 by JConthefarm Food was incredible
During my recent stay, I was completely blown away with the incredible food we were served for lunch. Each choice was as great as the next!
Not what I have come to expect for "hotel food".
November 6, 2012
Rated 5 out of 5 by dectravels Service and Location
This hotel staff was excellent.. The front desk answered my questions and the bell man helped with every request. The rooms were comfortable and the club level food and beverage excellent,
March 6, 2013
Rated 3 out of 5 by Bldoz Dropping Combat Boots
Went to bed at 10pm after a full day. What sounded like someone dropping their combat boots went on till 11:30pm.
Pillows had no body to them at all. Way too used and soft.
April 28, 2014
Rated 4 out of 5 by Gatogirl Very helpful people
Comfortable bed, nice staff,nice room but small, a bathtub would have been nice, shower doors noisy in rooms next door, hitting the walls, housekeeping noisy, hard to sleep in and rest
September 13, 2012
Rated 3 out of 5 by Jen13 Good location
The hotel was in a great location and everything was fine. My biggest complaint was the VERY weak internet in the rooms (I was there to work). Also, the bartender wasn't very friendly.
March 14, 2013
Rated 5 out of 5 by jhuendo I strongly recommend this hotel
I like this hotel's friendly and warm hospitality, I enjoy staying in this hotel every corner.
July 18, 2014
Rated 2 out of 5 by Charity1 Disappointing
For the price I would expect working elevators and an open pool.
July 28, 2014
Rated 3 out of 5 by DR13 elevator situation
The elevator situation needs to be addressed. Minimum wait time 5min, but can be much longer. The lobby and other areas are often congested. Get's the job done, but not much more.
September 12, 2013
Rated 5 out of 5 by Chris The staff was wonderful!
I recently stayed at the hotel for business. The staff was very friendly and helpful. They were the reason my stay was so pleasant. I just wish I had more time to enjoy the hotel!
February 5, 2013
Rated 4 out of 5 by Me999 Nothing Special
The staff was helpful and friendly, but the hotel is not anthing special. Room was just OK, Elevators were slow (only 2) and parking deck was poor. No breakfast that I could see.
November 20, 2012