Rated 2 out of 5 by oursdur Disastrous laundry services
Good hotel when not full.
During my recent stay there was a conference and even basic services such as breakfast were collapsing under the load and not meeting demand.
Also during my stay two articles of laundry got lost, one was recovered two days later while the other one is still missing (and I am now 6000 km away from the hotel !). Still waiting for hotel feedback on this!
September 17, 2012
Rated 4 out of 5 by Ian1906 New Sheraton Look
This property has been upgraded since my last visit. They've done an amazing job! Exclusive SPG Floor, cool avant gaurd decor throughout and rooms that are conducive to rest with great beds and fantastic electronic black out blinds.
September 14, 2012
Rated 5 out of 5 by John238 No Surprises
Still the same sheraton, accomodation and services + convinient location. No doubt I'll come back
September 10, 2012
Rated 5 out of 5 by riyadh great location
This hotel is very well situated ,just a five minute walk to the main Avenue of Lisbon.Front desk were very friendly and welcoming .The bar and restaurant on the top floor give the most spectacular views over Lisbon.Our overall experience was the best we have had in Portugal,we will certainly stay there each time we are in Lisbon .
My one slight negative comment would be about the coffee amenities in the room,the paper cups provided are not in keeping with the standard of the hotel.
September 8, 2012
Rated 2 out of 5 by MJC6640 HARDEST BEDS EVER
The bed are way too hard. I had to sleep with a blanket on the floor which was softer.
September 4, 2012
Rated 3 out of 5 by baklajan4ik Bad experience
Max evaluation for this hotel is 3*
shadow at the bathroom is out of order
giant hole in the towel
no free wi-fi
they use big pillowcases for small pillows (it looks really weird)
Staff is the only thing that pleased us
Do not meet my expectations at all! That's sad!
August 28, 2012
Rated 4 out of 5 by efim What I didn't like
Fee for swimming pool and internet !?
I can't comprehend that!
Good that there's no additional fee for usage of the elevator; tv etc!
August 27, 2012
Rated 3 out of 5 by Tanzan Prime Location
Good Location. Walking Distance to Down town.
August 20, 2012
Rated 5 out of 5 by PatK Great hotel
Excellent hotel, with quality rooms, pleasant atmosphere, and friendly staff. Armando at the concierge desk is great, helped us with many dining reservations and bullfighting tickets. Definitely recommend staying at this hotel, restaurant on top floor has great views of the city. Only minor problem, hotel is just outside the main city center. But, several metro stops within a block or two.
August 10, 2012
Rated 5 out of 5 This hotel is extremely comfortable.
Ended our 2 week vacation in Portugal in Lisbon. We stayed 2 nights at the Sheraton Lisboa. The hotel was extremely comfortable and the staff friendly.
August 9, 2012
Rated 4 out of 5 by Cindy23 Sheraton Lisboa
Hotel was advertised as being centally located. It is not! We were very disappointed that we had to pay 12 euros to sit in the sun at the pool. That is ridiculous! I was told that the reason is that it's a business hotel and that's how they keep the room price down. Huh???
We stayed on the club level which was fabulous with food, drinks and staff. Nomu was extremely pleasant and helpful. Another problem with 2 computers as printer didn't work and we couldn't print out our boarding passes---and this is a business hotel?! Took hours to fix the situation.
July 31, 2012
Rated 4 out of 5 by Ahava Great SPA
Really enjoyed SPA treatments
July 25, 2012
Rated 5 out of 5 by BarcelonaDani This hotel has own secret
It was my first stay in Portugal and i have to say I made a good choice to stay in Sheraton. The hotel is very classy and the staff make this hotel running. Thank you for making my stay so nice and pleasant. Especially thank you to Joana and Felippe from Upstairs bar, they took such a good care of me.
July 22, 2012
Rated 4 out of 5 by EAA1947 Nice Hotel well located
This is a nice Sheraton property. We were somewhat disappointed as we were not given an upgrade and this is despite my pointing out that I was an SPG Gold Member. Otherwise staff is excellent an the breakfast is very good. The WiFI needs a lot of improvement as it is too slow and frequently cuts out often one has to wait for hours before the wifi come-on again. Club Lounge is very good and open for a cup of coffee until quite late.
July 20, 2012
Rated 2 out of 5 by Traveler30 DISAPPOINTED WITH AMENITIES
We have stayed in hotels all over the world and especially during the summer months have enjoyed the benefits of a swimming pool. After checking into the Sheraton Lisboa on a very hot day, we decided to take advantage of their swimming facilities only to find out that there would be a charge. Never have we received such a response and immediately left...unhappy to have chosen this hotel.
July 19, 2012
Rated 4 out of 5 by SP2652 Comfortable and friendly staff
The staff were very helpful in all requests. The rooms are comfortable, nice amenities, and quiet. Housecleaning staff were excellent. Location is convenient and there are nice quaint local restaurants in the area
July 14, 2012
Rated 5 out of 5 by RGallagher Wonderful Stay and Service
First time being in Lisbon and could not feel more welcome and comfortable. Staff was very accomodating and friendly and room was great!
June 30, 2012
Rated 5 out of 5 by New2Lisbon Home away from home
For my first visit to Portugal I could not have been happier with the hotel amenities, staff friendliness and helpfulness, and comfort. My SPG status was recognized and I enjoyed the additional benefits of the Club Lounge which made the visit complete.
June 24, 2012
Rated 5 out of 5 by TheMechanic Don't stay anywhere else!
I travel all over the world and live in hotels. This one was by far one of the best. I love the feel and comfort. The spa area is OUTSTANDING! After a long flight and a previous bad hotel stay, I was immediately relaxed in this property. All I can say to the staff is THANK YOU. I almost didn't want to leave the hotel to go sightseeing. :)
June 16, 2012
Rated 5 out of 5 by GH01 Very nice stay
A very nice hotel in a good location.
June 7, 2012
Rated 3 out of 5 by mayfairmike1 too much group business
Disappointed that Gold Level SPG did not even get me a room on the side with the best views. Also disappointed that at the time of our stay it appeared as if every Tupperware saleslady in Portugal was also in the hotel. Catering to such large groups inevitably detracts from the general level of amenity and service.
May 28, 2012
Rated 5 out of 5 by AJB46 Top Notch Sheraton
I have been staying at Sheratons around the world for more than 10 years now. This one is in the top 5 for sure. Not only is the property itself in great shape, but the rooms are comfortable, spacious and quiet and the staff is outstanding. The spa is also way above average. I was extremely jet lagged when I arrived at the hotel (coming from LA) and so the comfort and convenience of the hotel was much appreciated. I would absolutely stay here again when visiting Lisbon.
May 11, 2012
Rated 4 out of 5 by MajorBJ Great but not 5 star
Having stayed in many Sheratons and Westins i would not rate this as one of my best or favourites. The rooms are great sure! But, you still only get paper cups for your coffee and Nescafe. Also my TV didn't work very well the whole time I was there, even after technicians tried to fix it.
My in house laundry was still soapy when i put them on after paying e$12.50 for one item.
I eat at the restaurant twice and both times i received very poor service, actually extremely poor service!
I drank in both bars are these were fine.
In summary it was good but not great.
May 11, 2012
Rated 5 out of 5 by ABS13 Great Hotel
Stayed here with family for a couple of nights. Very recent renovation. Rooms and public spaces all very modern and clean. Excellent service from staff - even accommodated an early check-in for adjoining rooms (I am platinum). Location is very central, although it is a short taxi ride t(or long walk) o the tourist district.
April 25, 2012
Rated 5 out of 5 by Vmillet This hotel has a great concierge team
They did a superb job in assisting us during our trip to Lisbon
April 22, 2012
Rated 5 out of 5 by caha Excellent refurbishment
This hotel has really benefitted from an excellent refurbishment programme. The rooms, particularly the bathrooms are well equipped and the beds comfortable.
April 4, 2012
Rated 5 out of 5 by Dee210 Excellent customer service
Stayed for weekend with friends. Location was good and within walking distance of center of the city.
Friendly and helpful staff especially at the front desk and the concierge was at all times extremely helpful. Would certainly recommend.
February 25, 2012
Rated 4 out of 5 by brit85 Very nicely renovated hotel
This hotel is very modern with great finishes in the rooms. I loved the redone bathroom which looked out onto the room and view of Lisbon. Very very nice gym and spa. Overall one of the nicest Sheratons I've been too. The club lounge was also great with wonderful staff. The only reason I didn't give it 5 stars was the tour the concierge recommended was not worth the money charged. I was very disappointed by the tour and would have rather booked something on my own but figured he knew the area better. It was clear this was a group the hotel partners with but the tour company was mediocre. Also, they didn't give an SPG platinum welcome gift which is usually standard (but still gave me an excellent room which made up for that). I would absolutely recommend this hotel to others! Also, the location is just around the corner from a metro stop so very accessible to everything in the area!
February 19, 2012
Rated 5 out of 5 by COSTA Perfect located hotel !
Excellent located hotel in the central of Lisbon.The staff is very helpful and friendly and will try to all the best if order to give you a perfect stay.
Perfect rooms with all what you need and expect for a night away from home.
Don't miss the breakfast buffet.
I try always to stay at Sheraton when I am in Lisbon, and give the best recommendation to this hotel if you go to Lisbon and look for a central located hotel.
February 15, 2012
Rated 5 out of 5 by Cassie13 Exceeded expectations
Sheraton Lisboa far exceeded my expectations in all areas. Firstly, its centrality make it so convenient to access downtown area. Secondly, its staff are overwhelmingly efficient and friendly and thirdly, its a beautifully renovated property which make it a pleasure to live in.
January 27, 2012