Rated 5 out of 5 by Amerigo Pleasant Surprise
Excellent room, location and club lounge. The lady that checked me in was outstanding. However, the check in line was long and there was so separate check in for starwood preferred.
January 1, 2014
Rated 1 out of 5 by Matt34 Mr.
the air conditioning in the hotel and both of our rooms did not work, the rooms were old and tired. the temp in the work out facility was at least 100 degrees.. the having to leave the key in the door to operate the lights etc in the room is a terrible idea....awful..
June 25, 2013
Rated 2 out of 5 by architect This hotel is not a four-star hotel.
Tub stopper did not work, no bath available.
shower door removed or nonexistent, no way to shower without water on bath floor
AC could not keep up with hot room.
Location was excellent. Lobby nice.
WiFi did not work and was expensive.
June 30, 2013
Rated 4 out of 5 by paulygurl Malpensa experience
Love the mountain view and supper short walk to airport.
January 27, 2014
Rated 1 out of 5 by Poldhu99 A poor hotel
Good Reception staff who were helpful when I needed an electrical adaptor.
Room was good.
'Club' facility was very poor. I arrived about 7pm and the snack area was ver untidy and no staff on duty. I cleared my table and found a small tablecloth and had some of the remains of the food.
Next morning I returned to the Club and it was being set out for breakfast by one member of staff. She then went off somewhere. I realised there was no butter and tried to find a member of staff. Someone I found outside appeared to be annoyed at my request and went off to find someone. After 5 minutes I gave up and went to the restaurant downstairs. I asked for coffee from the bar and this eventually arrived and was disgusting - like brown luke warm water. I asked another member of if I could please have a cup of good Italian coffee. This arrived and was in the 'ok' category still only warm. Service was generally resentful.
A disappointing visit with the general areas very untidy. Lifts being out of action it was it was quicker to use the stairs.
May 28, 2013
Rated 5 out of 5 by GussBasna Club Lounge
At the reception, when I was told that the Club lounge is open till 11:00 pm, I would have expected to find some petite bites available till 11:00. The beverage was available, but I was surprised that the food bar was cleared by 10:00 pm.
October 19, 2013
Rated 5 out of 5 by jimmy84 Clean and modern
This hotel was very clean and modern facility. There were enough amenities to keep anyone happy. Even with the hotel being located at the airport, I was surprised to find that there was absolutely no airport noise that could be heard in the room.
April 1, 2013
Rated 5 out of 5 by eileenbf Very nice experience
This hotel is a great option for Malpensa. If you are a Platinum SPG member they really treat you well as the lounge is very well supplied, especially for breakfast. Couldn't be easier to get to a departing gate in the morning.
October 21, 2013
Rated 4 out of 5 by CWLyon Great Airport Hotel.
Close to airport-> connecting to terminals. Very quite and decent food.
January 12, 2014
Rated 4 out of 5 by Terry47 Great Location for Malpensa Travelers
Best--Hotel staff from bellhop to check-in were superb. Also value for money. Good--Restaurant food. Needs improvement--(1) Restaurant service; (2) gym equipment, (3) airport signage, and (4)club lounge drinks and food.
July 26, 2013
Rated 4 out of 5 by AndrewBrooklyn I hate Airport Hotels but I love this in MXP
I hate Airport Hotels. But this hotel is really different. Service is really good, Club Lounge is awesome. My room was outstanding (upgrade to Diplomatic Suite). If you are a SPG member - this hotel is really for you.
July 14, 2013
Rated 2 out of 5 by sherrydp good location, worn rooms
Carpets had numerous burns and stains.
Bathroom needed major upgrading.
Worn out rooms is reflection on management, not staff.
Good location at airport and good staff are only redeeming features.
August 31, 2013
Rated 3 out of 5 by Lena1972 Problem with a room
My room didn't had a light in the morning and maintenance couldn't fix it, I was almost late for my flight the staff offered to move me to another room but it was taking too long and it was almost time to check out.
January 28, 2013
Rated 4 out of 5 by Cass15 Good service
I have stayed several times at this hotel and have recommended it to several of my colleagues . Perfect place to stay great breakfast have booked again for the 31july and also booked colleagued for the same day.
July 19, 2013
Rated 2 out of 5 by Manju SPA needs changes!
Pool - cold water
Sauna - dark ( no light) LIFE DANGER
Payment for sauna!!!!
Payment for cup (swiming pool)!!!
Executive Club Lounge - poor offer of F&B
No breakfast at 6 AM in in Club Lounge
( started 6.05!!!)
January 28, 2013
Rated 3 out of 5 by Tuscany25 Needs updating already
I have stayed in this hotel twice in 8 days, on both occasions one elevator is out of service, the coffee machine in the entrance is out of service the escalators don't work, much of the carpet is need of a clean, certain things in the club lounge need repairing. Obviously with the close vicinity to the airport this is a useful hotel but there is little attention to detail. The AC is actually operated from the front desk, this I learnt after suffering extreme heat in the room, AC is often actually switched off from the front desk. I would guess that this an Italian owned hotel and does not give credit to the sheraton name. Also the fact that there are lot of young flight crew continually running around is quite annoying, obviously they are entitled to free time like any other guest but there are a lot of them. These things are maybe not that obvious to the casual one night traveller but since I stay frequently in hotels including airport hotels perhaps I look at things differently. The saving grace is that the staff are extremely helpful and cover some of the cracks in the system.
August 26, 2013
Rated 4 out of 5 by Sarah200 Excellent location
Great for the night before a flight.
One draw back is that you could have to alk a long distance to your room from the elevator.
Ordered pizza from room service and it was there in less than 20 minutes.
March 30, 2013
Rated 5 out of 5 by dav4 Starwood Hotels are Superior
I have visited at least five different Starwood properties worldwide and always find the rooms to be very clean and quite spacious. Most Starwood hotels are unique and have very nice in-house restaurants
May 4, 2013
Rated 5 out of 5 by JohnUSA Sheraton Malpensa
We wanted a nice hotel close to the airport. The Sheraton was connected to the terminal, and made for very easy walking transfer to the ticket counter. The food was good at the restaurant and bar.
September 4, 2013
Rated 3 out of 5 by Dmatt Lounge is the worst I have seen
Went to the lounge today at 6 pm and soda and beer was all that if offered. I asked the staff if they had wine and seems knew little English and in time told me no. I lounge in Italy with no wine???
June 14, 2013
Rated 5 out of 5 by Mark100 Better than expected
Most airport hotels are not places where we would choose to stay except for the convenience. The Malpensa Airport Sheraton was one of few exceptions.
November 24, 2013
Rated 4 out of 5 by Maria59 Okay stay
Staff at hotel is very helpful. Hotel itself is "tired." Convenient to terminal, but no access to club lounge without paying €30 for SPG Gold members. No perks or preferred rooms were offered.
April 24, 2013
Rated 3 out of 5 by rosario1 poor and expensive
too much expensive Bar, and room's bar rates
We miss the free water bottles in the room.
The room has a bad noice in the windwow.
December 6, 2013
Rated 5 out of 5 by Jeff fantastic stay next to the airport
An excellent place to stay the night before a flight. Clean, modern and quiet comfortable room. great restaurant as well.
December 9, 2013
Rated 3 out of 5 by stucky414 Room was loud
My room had a noise that occured every 10 seconds. Sounded like a motor. It made sleeping difficult and did not make for a good night. Was never asked at checkout how I liked my stay.
August 5, 2013
Rated 5 out of 5 by hgmd25 Airport hotel
Sheraton Malpensa was well located and easily accessible from Milan train to airport. Room was comfortable and clean and service was accommodating. I would stay here at any time
March 25, 2013
Rated 1 out of 5 by Gabby Slowest check in history
There are a lot of people on the front desk area but not enough working to check people in.
Our room key was broken and it took 4 hrs and several calls to get it fixed.
April 17, 2013
Rated 5 out of 5 by Betty85 This Hotel is Pefect !
We stayed one night for an early flight the next day. It was comfortable, convenient, modern, nice bar and restaurant. The staff was helpful and pleasant.
August 30, 2013
Rated 5 out of 5 by Bobo A great stay , friendly and helpful staf and beautiful rooms
Excellent and helpf staf! Better than most 5 star hotels. Frindly associates. Rooms and lobby beautiful and spacious. High quality food. Certainly will be back!
March 13, 2013
Rated 4 out of 5 by Leimomi excellent location for Malpensa
Absolutely the easiest hotel in which to say at the Milan airport! Couldn't be easier. I will definitely return the next time I'm in Milan.
October 3, 2013