Rated 4 out of 5 by 1708 Customer Service
Mr. David Scott made our trip one to remember! After a rocky start with one of his employees, Mr. Scott stepped forward and truly helped make this a trip to remember!!! Great customer service!!! Mike B.
June 11, 2014
Rated 5 out of 5 by 50snowwhite This hotel has great features
Love the screens in the windows that allows for fresh air at night. great breakfast, and the Friday night wine tasting was terrific.
We love hiking the marsh.
This is our fourth time staying here and we would stay here again.
August 26, 2012
Rated 3 out of 5 by Claudia2012 Poor Service
I called 12/24/12 to change my reservations. Josue was not very friendly. He seemed upset that I was changing my plans and the transferred me the reservation department without allowing me to finish my answer to his question.
December 28, 2012
Rated 4 out of 5 by DWP51 Great Attention
Nice facility in a great location as a launch point for all Sonoma County. Staff was VERY attentive and helpful attending to our needs. Second time staying here and we will come back!
June 26, 2014
Rated 4 out of 5 by Jerry99 Great Location
A great place to stay. Near various wine regions and great food.
August 17, 2014
Rated 5 out of 5 by Doug Great place
Stayed at this hotel after a long drive. Beautiful views of the marina. Spacious room. Club Lounge was great for breakfast as I got to sit out on the balcony overlooking the marina and ate. Will definitely come again.
May 10, 2013
Rated 4 out of 5 by Popal understaffed
I feel that the hotel at the time of our visit may have been in need of more staffing. Overall though we would stay there again as the hotel itself was very comfortable,and the staff that was there was very pleasant.
May 29, 2013
Rated 2 out of 5 by zooma Room needs work
Poor water pressure in bathtub/shower.
A/C did not shut off for 1st two nights, the would not turn on for final night of stay.
July 28, 2014
Rated 2 out of 5 by SadlySurprised Multiple things went wrong
Loved the glass of wine on arrival with friendly personnel to greet us.
Coffee maker clogged with some white stuff in it but hotel quickly gave us another.
TV did not work- had to replace it with another the next day
False fire alarm went off in the morning while we were in the room
Man next door was smoking constantly and we could smell it and was throughout the halls. Took several days before problem resolved. Found out he had to be evicted. It was horrible smelling stale smoke for so long.
WiFi was off and on throughout stay.
Eco option for $5 voucher was miss-leading- It was an all or nothing option. Either you didn't want maid service at all or you had everything done. We didn't feel we needed sheets and towels changed daily but when we hung the tag on the door, no one came in to make the beds, empty the trash or clean the bathroom. This is really to save the hotel labor costs not to help the environment. Our towels were changed even though we hung them up in the bathroom.
We had no issues with the people working at the hotel. They were all friendly and accommodating.
October 4, 2012
Rated 5 out of 5 by Anne1929 Very Clean and modern hotel.
My mother and I enjoyed this hotel in our getaway. Staff quite helpful and friendly. Restaurant was a relaxing place to catch up and have a glass of wine. We will recommend this place to our friends.
March 22, 2014
Rated 5 out of 5 by Fran73 Wonderful stay, can hardly wait to stay again.
Beyond our expectations especially the spg "Gold" Membership acknowledgements with Club Suite and floor. Lovely hotel, location, parking, service, cleanliness, food, beverage. All excellent in our book.
September 26, 2012
Rated 4 out of 5 by lalam1968 Nice hotel near Sonoma
The Sheraton Petaluma is a nice hotel that is near the Sonoma Wine Country. The staff is nice, the rooms are clean and comfortable. It has become our 'go to' hotel for overnights to the wine country.
February 19, 2013
Rated 4 out of 5 by Paula47 Always a beautiful place to stay
Hotel sits on the water with beautiful boats outside the window. It's well kept with fresh flowers outside on the grounds and nice staff to greet you. Love the apples in the container in the lobby.
April 14, 2013
Rated 5 out of 5 by MM53 Great location
My family and I did really enjoyed the stay at this hotel, staff were very accommodating to our last min request for room avail and also polite. We recommend anyone that wants to be treated well.
July 12, 2012
Rated 4 out of 5 by FlyIntl Clean, Easy and Good in Petaluma/Sonoma
Easy/plentiful free parking and welcoming check-in. Spacious room (with a safe). Decent fitness room. On premise dining with a coffee shop in the same building. Easy to drive to/from the area.
October 13, 2013
Rated 5 out of 5 by Ecke Incredible
There are not enough words to describe the incredible time me and my fiancee spent at this hotel. The staff service and attitude wonderful. It was the best choice to celebrate our anniversary.
February 25, 2013
Rated 2 out of 5 by elly2014 staff very helpful
very comfortable stay
hotel very close to wine country towns.
installations well kept
July 31, 2014
Rated 2 out of 5 by Amy5 Not worth the money
We were highly disappointed with the staff at the Sheraton. They didn't clean the tables around the pool, restock the towels or take away the dirty towels. Even overnight. We had a late lunch by the pool, and when I came back down around lunch the NEXT DAY, the plates were still there.
The key cards for the rooms kept demagnetizing, no matter where they were kept (away from cell phones and credit cards). When I went to the front desk, they were rude because I didn't have my ID. It was locked in my room. So they radioed for a security to meet me at my room and check my ID. I was very annoyed, since I had to go down to the front desk because THEIR keycard didn't work, and then they treated me like a thief.
And finally, the wait staff in the restaurant was terrible. We had to ask several times to receive things we'd ordered, and we weren't the only ones. The wait staff wasn't friendly, and were just a pain to deal with. We didn't ask for much, and for the outrageous prices, I expected service with a smile.
I wouldn't recommend this hotel, and wish I could turn back time to stay somewhere else.
June 21, 2012
Rated 5 out of 5 by sheratonian General impression
Well managed hotel. Front desk is courteous. Mike at the club lounge is exceptional. Good value for the money. Definitely will come back. I missed the second day pay your age program though.
June 30, 2012
Rated 5 out of 5 by ConnieV0502 Great experience during visit
Everyone was accommodating and friendly. The housekeepers all smiled when walking by them and acknowledged you, the restaurant staff were very friendly and attentive to our needs.
April 21, 2014
Rated 4 out of 5 by my411 Short Sheeted
The club level was great, staff was wonderful, the bed was shortsheeted which ruined the whole thing for me. To add to my disappointment i seem to have received no starpoints for my stay.
May 26, 2013
Rated 4 out of 5 by LCconcert Great customer service
Location was very convenient to the wedding we were attending. My only problem with the hotel was the temperature; way too warm and in-room a/c way too loud with fan running all the time.
August 19, 2013
Rated 4 out of 5 by pacificopal Everything but the Bed
Our stay was pleasant for the exception of the comfort of the bed itself. The mattress was uncomfortable on our backs. Staff was friendly, room was clean, pool was great for the children.
August 19, 2013
Rated 5 out of 5 by WineO Great Staff
Such friendly and helpful staff. The front desk was the most gracious set of people I have ever met.Josh in the restaurant was incredibly accomodating. Look forward to a return visit.
February 25, 2013
Rated 5 out of 5 by Brendan Very Comfortable
Great location with clean comfortable rooms. The staff is fantastic! Great front desk, very helpful. Mike in the Club level was awesome! A real pleasure to find a gem hotel like this.
August 22, 2012
Rated 5 out of 5 by Jack43 A nice view of the Marina
The shower head is not usable if you are under 6 feet tall.
My Wife is 5' 2" and would get drowned if she was to use the shower head. Some women do not wash their hair every night.
September 27, 2013
Rated 4 out of 5 by smile great room
even though the front desk was understaffed, all our needs were met. we just had to wait while the sole person, ran the gift shop, front desk, bellman, etc.
room service was great!
August 31, 2012
Rated 4 out of 5 by SaraSue Nice facility, room, people.
Great location, nice views, all clean and in order. Lovely dinner in dining room. At breakfast, no one was there to seat so after a while, I left. Otherwise, everything was fine.
July 28, 2012
Rated 2 out of 5 by SDLL Hotel Exsperience
Hotel is nice location but staff is very weak and rude. need better hireing and training.
July 21, 2014
Rated 5 out of 5 by Carl56 This hotel has great views
We loved the climate and views at this hotel. The staff was very friendly and helpful, would recommend to others.
July 7, 2014