Rated 5 out of 5 by AnthonyM Oustanding Customer Service
Received the best customer service I've ever experienced in a SPG hotel from Blair at the front desk, and as a Gold Level member I use these hotels frequently. The systems in the whole hotel were down and there was pressure on everyone to hustle, and the whole way through processing us Blair was professional, curteous and smiling, couldn't have asked for anthing more. Well done.
August 4, 2014
Rated 5 out of 5 by BK51 CCAS Conference
Everything was perfect. Thanks for everything.
November 7, 2012
Rated 5 out of 5 by mattrob1 Great Place to Stay
Rooms are excellent, very comfortable beds and quiet corridors make for a good night sleep. No maids shouting down corridors or radios squarking which happens at other hotels I have stayed in so I much prefer it here.
The food is good too, and the bar staff friendly. A great place to stay for a visit to Seattle.
August 7, 2014
Rated 5 out of 5 by Roknok Pleasantly surprised
I was pleasantly surprised by this hotel - after reading some reviews. We stayed in the pyke St tower but our family were in other ( cant remember name)they stated that their room was more modern but I was happy with ours. The towels were a bit on the small side but the bedding was luxury. The $10.95 daily wifi was a bit excessive though. If you walked in off the street you could access it for free in the lounge but as a paying guest ( there for 5 nights too) I think it should be free or at least minimal charge
July 24, 2014
Rated 5 out of 5 by mfcdvm Great place to stay
Close to everything downtown,
December 8, 2011
Rated 2 out of 5 This hotel needs work on the basics
We are loyal Starwood Gold members and we were very dissapointed with our stay at the Sheraton Seattle. We usually stay at the W in Seattle and have always had great experiences. Needless to stay, we will be back at the W for our next visit. While the staff was all polite, they made mistake after mistake on our visit. We had confirmed a suite two months ago only to find out that they were all sold out of suites upon check in. Then they lost my luggage at the Bell Desk for about 3 hours, even though I had a claim check and the bag had my I.D. on it. Then, my wife ordered room service and was served raw steak in the tacos that looked like it had been left out for days. When she returned it, they offered to make her a salad without bleu cheese and with the dressing on the side. This was personally delivered by the Chef over an hour later (who was very kind to have done so) who confirmed that there was no cheese on the saled. When she opened the saled, it was covered with Bleu Cheese and dressing. Since it had taken so long for the salad to arrive, it was after midnight and the kitchen was closed. My wife is nursing her newborn and it is very frustrating that she wasn't able to eat. The hotel is very nicely appointed but they really need to work on the basics.
August 20, 2013
Rated 2 out of 5 by Jen44 Very Disappointed
We were at the Sheraton, not of our choice, but it was mandated for the function that my son was a part of that being Regional NW ACDA. (a youth choir event) Our room was old and out dated and not the quality of any of the other rooms that fellow participants were staying in (remodled and up to date) yet we paid the same rate. The fan in the restroom did not work so every time we showered we had to deal with the "steam issue" and the towel rack with the bath towels actually hung IN the shower. The grime on the light fixtures was so thick that the first two times we showered it actually sluffed off onto the counter top. The first night of our arrival, I asked for the wet bar to be emptied as my son is Autistic and we bring his food with us. We needed the refrigerator for parishables. When I called down and asked for it to be emptied, I was told they would gladly do it for a $30 to $50 fee. When I again emphasized the reason we needed it emptied, the hotel complied emphasizing that there would not be a fee. Upon checkout I again spoke to the SPG person checking us out and was again assured that there would not be a charge. Received my final "personal folio" today and guess what...not only is there a charge but it is a $189 charge. I have called and been assured that it will be refunded to my card in 5-7 days. This is the first time I have stayed at a Sheraton and will most likely be the last unless I have no other choice. Very disappointed.
March 18, 2014
Rated 5 out of 5 by Chucrew Perfect Location
We really enjoyed our stay, overall.
Pros: Beautiful hotel, great location for sightseeing and proximity to train station made this a wonderful choice for our hotel in Seattle for 2 nights. We loved the clean, comfortable and quiet room. The indoor pool is gorgeous and sunsets from this view are stunning.
Cons: We are SPG Gold. We were recognized with very quick check-in at SPG desk and awarded bonus amenity right away. However, SPG Club level was full so no special room, but not really a problem for us. 2 water bottles in room- great.
Our problem was that we could not secure a late check out (hotel was sold out), which we understood. Until we found out that another family member (who is also SPG and SVN member) in another room did get late check out and the Green Choice option, which we were not offered. They also had a slightly larger room, despite checking in a day after us.
IMPORTANT NOTE TO SPG: This is a lovely hotel. However, not getting SPG Club, no Green Choice points earning option and no late check out for us equalled a very average SPG experience. Hotel should be able to offer additional SPG points when they cannot fulfill SPG perks for Gold & Platinum members. We enjoyed our stay, but were disappointed that we didn't get to enjoy same perks that our other family member receieved.
July 17, 2013
Rated 4 out of 5 by Gooby Excellent Stay!
The Seattle Sheraton is in a perfect downtown location to all the must-sees of the city. Our room was on the 28th floor, so we had a beautiful view of Seattle. The hotel is directly across from Niketown, Morton's Steakhouse, a movie theatre, and an arcade for the gamers. Staff was friendly and the room and lobby were very well cared for. Will stay again on our next trip!
August 3, 2014
Rated 5 out of 5 by Holidayfun Special Deals
My stay at the hotel was very comfortable, as I expected from the Sheraton. One of the reasons I chose the Sheraton was the special deal offered on the holiday Duck Tour of Seattle. Since I booked my reservation by phone, no one by phone at the reservation site, nor at the Seattle hotel was able to give the the 20% discount. The Duck Tours were willing to give me the discount if I had the promotional code the Sheraton offered. The last time I called the Seattle Sheraton, I was told that they'd call me back. Since I never received a call back, I went ahead and booked directly with the Duck Tour as to not spoil the holiday plans I made for my sister.
December 7, 2013
Rated 2 out of 5 by Elle85 Expectations not met
The Sheraton’s high standard was not achieved in my stay at the Seattle downtown location. Our bathroom looked as though it had not been cleaned. The toilet had toilet paper left in it. The sink area had glass ring stains, there were hairs on the edge of the bathtub, and the soap in the bathtub was out of its packaging and looked used. I complained to the reception staff and asked for my bathroom to be cleaned. When I returned after dinner nothing had changed. At that point I felt like there was no point complaining to the hotel staff further. The rest of the room looked good and was comfortable, but as you can imagine we were overall disappointed.
July 22, 2012
Rated 5 out of 5 by TandT Very Accommodating
This hotel was very accommodating to our needs. We came in for the Emerald City Comic Book Convention. We arrived earlier than the check-in time and were immediately placed into a room with our choice of a lower or higher level. Due to car service, we also needed to schedule a late check-out, which was immediately accommodated. We were advised of time limits, cost and free baggage holding, if we chose that option. I also loved that there was a Fed Ex office located inside the hotel for our shipping needs. And we used the 15% discount offered in the Daily Grill for hotel guests. I would definitely stay at this location on our return trip to Seattle.
March 6, 2013
Rated 3 out of 5 by jupper Union Street Tower - mid level room
I booked a one week stay at the Sheraton Seattle a couple of weeks back.
Upon check-in I was explained about the two towers, but not about the additional exit (which would've save me a couple of soaks in the downpours) at the Union Street tower. Staff was quick, but nobody was manning the station where an SPG floormat was present, so I opted for the regular line.
I was given a room in the smaller Union street tower, about halfway up across from the elevators, though I barely heard them. Room had a nice view onto Union square.
Room was nice, though chilly, even with the thermostat set well beyond 70F/21C, the windowsill was extremely cold, some good insulation might do wonders for their heating bill and guests comfort.
Bathroom was a bit awkward in regards to where everything was placed, but it worked.
I was in a connecting room, and despite my misgivings about those, the wall and door were properly soundproofed, so I was happy.
Newspaper (USA today) delivery was spotty, but I had no need for it anyway, but for people who like it, it could be a bit frustrating.
Service staff was very pleasant throughout my stay and offered helpful advice when asked about options for transport and entertainment.
The small coffee and refreshment shop downstairs has limited opening hours, but is a good one-stop place when on the go.
All in all, conveniently next to the WSCC and a pleasant stay.
November 6, 2011
Rated 5 out of 5 by Keiki18 Very Accomodating!
Lovely hotel that is centrally located.
August 10, 2014
Rated 3 out of 5 by Susanne26 A little disappointed.
We always look forward to our stay at the Sheraton in Seattle; however, this stay was a bit disappointing. We were put on a floor that must have been a smoking floor at one time and had a very stale odor. Getting off the elevator the carpet seemed dirty and there was a broken bench on its side in the hallway.
The room had a stale smoke smell as well. it was stuffy and the A/C unit made noise. Since we were only staying one night we decided to tough it out and didn't call to be placed in a different room.
Hoping this was a one time disappointment!
July 14, 2014
Rated 5 out of 5 by MrsDori Comfort Comfort Comfort
Great accommodations and great location! This hotel was within walking distance to Pike's Market, other local attractions and public transportation. This was the first hotel of many on our two week vacation in Washington and Oregon state with our two young adult daughters. The one consistant comment I heard from my daughters was that none of the other hotels at which we stayed compared to the Sheraton Sweet Sleeper Bed. Thank you for the wonderful stay!
July 28, 2014
Rated 3 out of 5 by Gryphon Conference blues
We stayed at the Sheraton Seattle from July 19 to July 22. On Sunday, July 20, the maid service came late in the afternoon when it was inconvenient for us , did not return at all that day. Maid service was fine on Monday, July 21. We requested wake up calls for our first two mornings...calls never came with the result that I missed a session at our conference. We made several requests to guest services for a very early wake-up call for the morning of July 22 as we had early travel commitments. A member of staff came to look at the phone and assured us it was working...it wasn't and the wake-up call didn't come. We were seriously inconvenienced by this on our last morning there, an important one as we were travelling home and had train and flight reservations. Not a very satisfactory experience.
July 24, 2014
Rated 5 out of 5 by DLS892 Seattle Sheraton
This is the ideal place to stay in Seattle. It is centrally located and within walking distance to many attractions and great shopping!! The staff was excellent, the Club floor was convenient and saved us time on our long weekend trip. We will definitely be coming back to the Seattle Sheraton!
August 5, 2014
Rated 5 out of 5 by Erika75 Excellent experience
We took our girls for a trip to the city and thoroughly enjoyed our stay at the Sheraton. Rooms are very nice and beds are amazing! We loved swimming in the pool as well. The hotel is great for families and business travelers. It's also located a block from pacific place, Nordstrom, and all of the great downtown shopping . Couldn't ask for a better location. Since we are starwood members, the hotel offered us a late check out free of charge for 4:00. Most importantly was the fact that we forgot our iPad but they saved it for us in the lost and found. I really appreciate the honesty of the employees. We will definitely stay here again!
April 12, 2013
Rated 5 out of 5 by Weldon2013 THE HOTEL IS LOCATED WITHIN BLOCKS OF THE WATERFRONT AND MAJOR DEPARTMENTS
The hotel is located about 20 miles from the airport. 24 hours paid private shuttle available to and from airport. Light rail is available to and from the airport for about $5.00 one way about twenty minutes travel time rail station a couple of blocks from the hotel.
We checked in early in the afternoon only one room was available. We stored our luggage in the room. The second room was adjoining and was ready about one hour later.
The rooms were large. The work table was large and plenty of electrical connection for accessories. There were plenty of drawers for storing of clothing. The bathroom sink counter top was large with plenty of room to place personal items. There is a bathtub with an overhead shower. The floor was tile.
The room lighting was very good. There was one end table between the two double beds with two lamps. The end table had a large drawer that accommodates personal items. The lower shelf was large enough two store two or more pairs of shoes.
The Internet speed was very good no connection problems.
The hotel has very good elevator service little if any delays waiting for an elevator.
I recommend the City Grill for lunch in the hotel. We had lunch there a couple of times very good service. The Soup and Sandwich or Soup and Salad combinations are very good. There Lunch Menu is extensive.
There are several clothing stores within a couple of block from the hotel. Nordstrom and Macy are a couple of blocks away from the hotel. The Pike Street Market is a couple of blocks away. The waterfront is a few blocks away.
August 10, 2013
Rated 5 out of 5 by princessJJ surprised!!!
I was pleasantly surprised at this fabulous hotel. I haven't stayed at a Sheraton for a very long time and the last time i was in Seattle the area was not this nice. This hotel was clean, modern, comfortable, great staff and the location was superb!! Kudos the Sheraton-
August 5, 2014
Rated 3 out of 5 by SC12guy The blame game
Attending the Supercomputing conference gave me the opportunity to try Sheraton again. With status in two other hotel systems, the opportunity to try another brand was something I was looking forward to. I generally enjoyed my stay but interaction with the staff reflected a strained and ineffective human resource management approach.
The cleaning lady on my floor seemed panicked when I dropped a bag off in my room and proceeded to leave with the second for the convention center. The staff at the front desk blamed each other when one of our developers didn't have the corporate payment system in her reservation and she had to call me. The bell stand blamed numerous people including some of our staff when we tried to track a small packaged shipped to the hotel but misplaced. Speaking to others at the conference, many organizations seemed to have a similar experience.
One other curious mention, I used a credit card branded under a competing system on check-in. The staff immediately tried to sign me up for a SPG branded card. I explained that I was trying SPG premium hotels and might move corporate business if we enjoyed the stay. We charged employee team rooms to AMEX and the other hotel branded card. Staff members never thanked us for trying the brand, noted these details on our records, attempted to put our team together, and seemed generally put out when I presented the card I was carrying to pay for more inbound staff members. How can a hotel chain be so indifferent to switching corporate accounts from other brands?
In summary, the considerable money spent to make the hotel attractive, convenient, and functional is mitigated by poor management.
November 22, 2011
Rated 5 out of 5 by captrags80 ALWAYS a great stay
Even though this trip was personal, I have been staying here for over 20 years as an airline pilot. This is one of the consistently finest hotels I have ever experienced.
August 7, 2014
Rated 5 out of 5 by tourists5 Great facility
This hotel had everything we were looking for, great location, walking distance to everything including the light rail to sea tac. Staff was ver helpful and knowledgeable. If your looking for a centrally located hotel this would be my choice. The only negative was the wifi was not included in the rate. I would definitely recommend.
August 2, 2014
Rated 2 out of 5 by Moocoro Guest
Hotel is not special, charged me $5 for a take away box, did not let me use spg room even though I own 2 properties and am a gold member. disappointing.
August 6, 2014
Rated 5 out of 5 by Art68 Great Property
This property is well appointed and well maintained. Good workout facility.
August 7, 2014
Rated 4 out of 5 by Les2001 Great place to stay for conference
Sheraton Seattle is a great centrally located hotel for attending conferences at the convention center and for visiting the city. The staff were excellent-everyone I encountered was pleasant and helpful. The lobby area is beautiful. Fitness facility is great. The shower in the room was outstanding. My only issue is that I was traveling with my family and found the four people really cannot share two double beds. Lesson learned.
July 27, 2014
Rated 4 out of 5 by charming A Post Christmas Shopping Trip
My wife & I descended on the Sheraton on December 27th for a three night stay. This was a return visit, as we had stayed earlier in the year for two nights. Both were non-business visits, mostly shopping and exploring Seattle.
We previously had a room in the older of the two towers on the 31st floor. This time we had the newer tower and the 21st floor. The differences were noticeable. Our room was small-ish but clean and quiet. The bathroom was satisfying-ish.
The TV didn't receive digital channels very well, as the image kept breaking up. We didn't complain, but they could probably have done a reset to fix it. There were analog channels available which didn't have the same issue.
The bathroom was adequate and the bath tub had a flat floor which made showering safer, and lots of hot water and a shower nozzle that gave a decent stream of water.
The sink was odd though because the tap nozzle only came out across the bowl by 3-4 inches, barely enough to get your hands under. Also the hot/cold taps worked oddly.
Beds were really comfortable, as were the pillows and blankets. One area where I would recommend a change is the addition of a floor lamp near the wing back chair for reading. Almost every other hotel has a reading lamp near a comfortable chair.
The Sheraton is conveniently situated for a mini vacation of eating and shopping. The Cheesecake Factory is next door, Ruth Chris' is a block away, Morton's half a block, Macy's and Nordstrums the same. Also the surrounding blocks have numerous restaurants that beg to be visited on our next visits. The area around the hotel was safe enough for my wife to do unescorted shopping trips during the day time and even early evening. Lots of people on the streets, kind of festive and entertaining.
Complaints? Yes, I have a couple. The hotel hosts an annual ginger bread exhibit of structures (some quite large) that were designed by local architects and produced by the culinary staff at the Sheraton. While this is laudable, it brings in hundreds of visitors who made navigating the lobby almost impossible. I would be tempted to avoid this in the future as it was simply annoying.
Only other inconvenience was the lobby bar being closed for our first two days while the floor was refinished. It reopened eventually, so not really a big deal.
December 31, 2012
Rated 4 out of 5 by ricky6 Great first stay at this hotel.
Comfortable and nice size room. Great location. Very nice bar off the main lobby.
Bathroom could use some updating: shelf space for toiletries would be nice. Would stay here again.
August 5, 2014
Rated 3 out of 5 by Jillsa27 Perfect location
Location could not have been better. We also got a great deal on the stay by booking direct. Room was nice. However it was far too hot and the AC would not lower the temperature at all. The PIR on the light in the bathroom was maddening as it kept going off when we were showering and if you weren't quick enough to stick your arm out to make the light come on again then you were left showering in the dark and that was fairly dangerous, also felt the hotel was more set up for big groups and cruise parties and just was too busy to give individual attention to normal guests.
June 30, 2014