Rated 3 out of 5 by vrj7 great pool
the pool temperature was perfect, each morning at pool we were greeted by a nice gentleman from enginneering in charge of pool. always made it perfect for us.
October 17, 2012
Rated 5 out of 5 by debi123 Comfortable rooms and great staff
Beds are comfortable and rooms are spacious. Restaurant wait staff is excellent. Location is great - you can walk to the nearby mall and several restaurants.
August 6, 2012
Rated 5 out of 5 by Maddy1004 Excellent Stay
The Staff was extremely friendly and helpful. Sheldon, the bartender and Eugene your security officer were my most memorable staff members at your property.
September 4, 2012
Rated 5 out of 5 by Hamptel Excellent Front Desk Service
This facility has the best front desk service that I have seen in a while. They are caring and recognize you as a valuable guest! I would DEFINITELY return!
November 20, 2012
Rated 4 out of 5 by bikerlady bikerlady
nice to have a suite, great location - can walk to the mall for dinner, easy on and off the expressway. Usually stay here on my way through Atlanta
November 3, 2012
Rated 2 out of 5 by Sachi Needs to improve in both hard and soft
The hotel staff at front desk was friendly and good. However, my overall stay was below our expectations. I was very disappointed in the housekeeping service. That was below average and I was surprised Sheraton brand hotel has such a low quality service. They said housekeeping should be done by 5pm, which is very rare at other hotels. Usually rooms are clean by 3pm in other hotels. When we came back to the room around 5:30pm, the room was not clean. If they said it should be done by 5, how come the room was not cleaned at 5:30pm? Plus, i saw housekeeping lady on the floor was talking on the cellphone while she was on the hallway. She doesn't look efficient and was not polite (she was friendly though). I have stayed many SPG hotels in the US and outside US and this hotel was disappointing.
I understand they are under renovation, because the hotel is very old...
I don't know how this hotel will compete against their competitors around the area if the room is just old and average and not so efficient service. Price is not competitive either. If they would like to carry the Sheraton brand, they need to improve in many areas.
But again, front staff was good and helpful.
February 28, 2014
Rated 4 out of 5 by SEW83 Nicely renovated hotel
Excellent service, nicely appointed rooms and super breakfast buffet!
April 8, 2014
Rated 5 out of 5 by Kendallgrad business center
Facilities are expensive. Cost me ten dollars to print out my boarding passes. Had I known it was that expensive I would have done it at airport
August 5, 2013
Rated 3 out of 5 by Fabulous411 Nice get away
Pros: Nice location right off the highway plus there's a Mall and other attractions as well
Cons: There wasn't any USB connection in the room
November 5, 2013
Rated 2 out of 5 by Carljoh2 Service
The hotel needs to be remodeled but because of the service recieved I was able to over look it. Thanks again Jule and Rachel at the front desk.
July 3, 2013
Rated 4 out of 5 by gml0805 Elevators
Only negative is the elevators use room keys and that is a great security measure, but each elevator operated differently, highly frustrating.
October 29, 2012
Rated 5 out of 5 by Kakie703 GREAT HOTEL AND LOCATION
This Hotel is so nice, clean, and comfortable.The staff are hard working and friendly. We would love to stay here again.The location is great.
April 23, 2013
Rated 5 out of 5 by JJ61 great location, spacious room
perfect location as you can walk to numerous restaurants and the mall. Spacious rooms were very comfortable. Accept dogs which was wonderful.
October 12, 2012
Rated 3 out of 5 by RepeatCustomer4 Needs updating
This is a hotel that our family "always" stays at when visiting Atlanta. However, it seems that the rooms are not being repaired as needed.
January 17, 2013
Rated 5 out of 5 by JW13 The comfort of the rooms is outstanding!
The staff was friendly and the accommodations were exceptional! They provided us with a comfortable cot to meet the needs of our party.
March 11, 2013
Rated 2 out of 5 by Cridberg Room was disappointing
They use some sort of linen spray(lavendar, i think) that was so overwhelming I was forced to strip most of the covers off of the bed.
January 31, 2013
Rated 4 out of 5 by Kona2012 Great Location
This hotel is in a great location in Atlanta. It is close to everything. The staff really know how to cater to the business traveler.
October 19, 2012
Rated 4 out of 5 by Keenan818 Keenan
Excellent hotel and service. Parking garage gate was not working but the staff were great in allowing guest to exit with ease.
March 4, 2013
Rated 5 out of 5 by MomDaughterDay Mom and Daughter Weekend
It was nice to stay once again at the Sheraton Suites Cobb- Galleria. We utilized the room, restaurant, and parking facility.
October 18, 2012
Rated 5 out of 5 by Marc Great Staff
The hotel is great and the staff, especially the front desk is one of the best I have ever met and I stay at a lot of hotels.
February 25, 2013
Rated 5 out of 5 by WBBH Great Stay
Polite staff, easy parking, and comfortable and clean room. Our room had plenty of space. The bed and bedding was very good.
June 2, 2013
Rated 1 out of 5 by MHugh This hotel had great food and service but the construction noise ruined my stay
I stayed at the Sheraton Suites Galleria-Atlanta while I was in town for a trade show at the nearby Cobb Galleria Convention Center. The location was great for my trip since it was just across the street. My overall stay at the Sheraton Suites Galleria-Atlanta was a bit disapointing and unfortunately I can't recommend this hotel for a number of reasons.
While the food and beverages were very good and the staff on site were nice and helpful, the ongoing construction above my room made my stay very unpleasant. Understandably when construction is taking place, there will be noise but the thumping and hammering was taking place late at night and early morning, which made it very difficult to sleep. In addition, the hotel shuttle took 30 minutes to pick us up (across the street) at the convention center and we ended up just buying a taxi to haul back our trade show equipment. There was a terrible smell in the elevator area that hit you as soon as you walked out of the elevator. The most troubling thing was that my hand towel had stains on it from a previous guest and I discovered this as I used it to wash my face. It was very upsetting and I was very surprised that this would happen at a Sheraton.
Overall the staff were very nice, the food and beverage was very good, the location was convenient, but the constant construction noise, extremely delayed shuttle, and the dirty towel was a big disappointment.
May 16, 2014
Rated 5 out of 5 by Kjones The staff was very helpful.
I was in Arlanta for an educational conference. The staff was very helpful with suggestions for restaurants and directions.
February 4, 2013
Rated 4 out of 5 by Debdot Rating Sheraton
I and my guest enjoyed the comforting beds and furniture in the suites. The rooms were clean and welcoming.
The hospitality room where my family met each other was set up beautifully. The registration tables were roomy and allowed easy access for family members to pick up their bags and name tags.
The couple of areas where there were issues. It took a while for me to get okay to
go ahead and bring food etc. up to the hospitality room to get set up. There were no carts there so we had to carry everything up manually ourselves. Also, some of my family members had problems checking in. On Sunday morning, July 21, two of my relatives needed to eat as soon as possible before leaving for their trip but breakfast was not ready. This was at 7:00am when breakfast was supposed to be ready. He was told by the kitchen manager that the cook didn't come in and that breakfast wouldn't be ready until 9:00am. It was actually ready by about 8:15 but people had to wait a long time for the grits. The server staff was stressed as well. They tried but you could tell they were struggling. There were a lot of people because of several reunions going on besides just the regular crowd.
July 23, 2013
Rated 5 out of 5 by Micah Great Stay
We visited Atlanta, for the Battle of the Bands and the Hotel meet all our needs. I would highly recommend this hotel.
January 28, 2013
Rated 4 out of 5 by WandererUK All you might need
Excellent overall, enjoyed our stay but cleaning guest rooms properly, once occupied, is an area that needs attention.
November 26, 2012
Rated 4 out of 5 by Zay2015 A Rather Spacious Place
This hotel was rather spacious, afterall it is suite style. Good for a quick weekend or in and out stay. I'll be back
September 24, 2013
Rated 5 out of 5 by mml317 Staff
The staff at this location is outstanding.
The front desk and the restaurant staff are very friendly and welcoming.
November 5, 2012
Rated 5 out of 5 by Melvin weekend getaway
This was a great weekend getaway. Except for the guest across the hall. Other than that it was perfect as usual.
January 15, 2013
Rated 4 out of 5 by Schmitty Sept Stay
Always great stay. Thankful for wonderful breakfast buffet. Fruit is great everytime.
front desk staff is great
September 23, 2012