Rated 1 out of 5 by JMARTINEZ SUPER NOISY
THE SO CALL RESORT IS SITTING RIGHT IN A MAIN ROAD AND THE NOISE IS UNBEARABLE SPECIALLY AT NIGHT, MANY TRUCKS AND BUSES GO BY AT ALL HOURS. ALSO THE AIR CONDITIONNING IS VERY LOUD AND OLD. THE WORST EXPERIENCE OF MY LIFE WITH SHERATON
I WON'T BE COMING BACK, SO IS MY FAMILY.
March 25, 2014
Rated 5 out of 5 by Durancitos17 Thank you!
My last experience with a Sheraton hotel made me wonder if I would ever stay at a Sheraton again. The SPG representative convinced me to give the brand another chance. I'm glad I did. This hotel was wonderful. The room was quiet, clean and relaxing. I was recognized and respected as a gold member. Room service was prompt and efficient. Thank you for changing my mind of what it is to stay at a Sheraton.
March 19, 2014
Rated 4 out of 5 by Khow Overall it was a good experience...with only a few flaws
We booked this hotel off a groupon and previous friends recommendations. Overall our experience was good, although there were 2 aspects that were disappointing. We stayed in a room that was above the valet area and there were what appeared to be hired drivers that socialized well into the evening out there and were pretty loud. Would recommend that they find these drivers an area for this.
The other flaw was in the staff telling us that to use our $30 credit we could do a few different things including room service. We went ahead and did this and upon receiving our bill did not receive a credit. When checking out, the staff offered 2 resolutions which was to credit the resort stay which totaled $22 or send my bill to accounting and credit could take 5-7 days. This was disappointing.
March 18, 2014
Rated 5 out of 5 by skull great value
this is a great value hotel. the staff seem to actually like their job. Brenda in the breakfast area is simply amazing, personable, and engaging. She seems to really like all the tourists.
this is simply a fantastic value for a hotel right across from Disney village. Highly recommend.
March 16, 2014
Rated 1 out of 5 by Anthony1 add on resort fees
Since this is a resort they will automatically add on a fee per day regardless if you use the "resort" or not. Basically anything facing the road is loud, and there is no real benefit if you plan to go to any of the Disney locations vs staying here. They have benefits that tie into staying and going there, this does not..When you do have a question about your bill... don't expect a follow up call. I left 3 voice mails over 2 weeks and heard nothing. I finally called corporate for an explanation.
March 14, 2014
Rated 4 out of 5 by CM25 Major improvement over old setup
I've stayed at this hotel about 30-40 weeks a year for the past two years, as well as a few times while it was still the "Safari". While the hotel is still working through some final improvements, they've made a significant change from the old ways. The lobby and outdoor renovations were great, and the staff here can't be beat. There are a few downsides such as the slow/spotty internet, and the a/c is very loud, but the location, staff, and the rest of this hotel make up for it.
March 14, 2014
Rated 4 out of 5 by JimS2014 Very helpfull staff
Had trouble with leaving the parking lot, as the control arm wasn't working, and Internet was extremely slow but the staff was very helpful and great at resolving the problems.
March 13, 2014
Rated 5 out of 5 by gypsfelia FABULOUS!
Once again, treated like Royalty while visiting as an SPG member. This place is first class. The restaurant and staff in it were outstanding, even the snack bar was great, as were the employees. I was blown away by the level of service and the amenities. I can't wait to come back!
March 12, 2014
Rated 5 out of 5 by Paul35 Best staff around
I staying at the Sheraton Lake Buena Vista for a week and was extremely pleased with the friendliness, professionalism and all-round excellence of all staff. The excellence of the staff at this hotel made my stay. I would highly recommend this hotel.
March 12, 2014
Rated 4 out of 5 by Sue19465 Visit in March 2014
Overall I would rate this hotel highly. There were a few things that annoyed me. Our maid, whom we tipped, did not replenish the coffee, soap, shampoo, etc which I found annoying as we did use those daily. Also we took the shuttle to the Disney Park and the driver told us where he'd pick us up. We planned out day around the pick-up time and we went to where the driver told us he'd pick us up (where he dropped us off) and it was the wrong location and the bus came/went without us. When we called he said it would be another half hour or so so we spent $25 on a taxi back. The next day we drove ourselves. That was annoying. Plus the drinks at the pool were very pricey but I suppose should be exected. Otherwise the staff were welcoming and the pool very nice. I would say the location gets the highest praise as you can walk to many things in the area.
March 11, 2014
Rated 5 out of 5 by Travelingman57 What a transformation!!
This hotel was recently remodelled and what a job they did! If you remember the old Safari forget it! This place is first class from the Valets to check out. Rooms are clean and comfortable. Staff is always responsive to any of your needs.
I went from NOT staying at the old Safari to always staying at this property when in Orlando!! Check it out-you'll be happy you did!
Kids will love the pool and slides!
March 10, 2014
Rated 4 out of 5 by Edw71 review
Hotel was clean, staff were wonderful and extremely helpful.
Room bathrooms could be updated.
Overall hotel was nice.
March 8, 2014
Rated 5 out of 5 by MNGirls Exceptional Service
The service that we received while staying at the Sheraton Lake Buena Vista Resort exceeded our expectations! We stayed at the resort for 9 days. We loved the location there was lots to do within walking distance. The rooms were comfortable and clean. We liked how secluded the pool area felt, you would never have known the hotel was on a busy road.
We especially appreciated the exceptional service that we received from your staff. Nathan, Julian and Danny went above and beyond to make sure that we enjoyed our stay. You have some great employees! We appreciated that Nathan offered to hold our luggage with the valet while we waited for our shuttle so that we could enjoy our last day in FL. This is just one of many examples of the hospitality we were shown while staying at the Sheraton.
March 6, 2014
Rated 4 out of 5 by Noclma3 This hotel seriously needs to re-engineer it's wifi
The general features of the hotel were fine, though the hallways and room facades were very dated and 3rd world-ish. The staff was very attentive.
The BIG issue is wi-fi connectedness. Every day I had problems sustaining connection. I spend about 30 min per day on the phone with tech support and the problems were still not fixed. I was on a business trip and was not able to set up interviews with candidates, nor even think about interviewing by Skype, as I had intended to, or even access my base website. As more and more business is done on the cloud, reliable wi-fi connection is a must.
March 3, 2014
Rated 5 out of 5 by 19Patty55 Lost I-Pad
On February 21st 2014 I left my I-Pad in the room and checked out, didn't realize it until 10 p.m. called the hotel without realizing that Elizabeth Milne who is the Ambassador of the hotel had E-mailed me when they had found it earlier in the day. I had talked to Luis Ruiz in security and he reassured me it was found and was in the safe. He was very kind and understanding knowing that I was very upset. He assured me that he would get it back to me A.S.A.P. He FedExed it to me that day. I'm very grateful and appreciative for all that was done to return my I-Pad THANK YOU AGAIN TO EVERYONE THAT WAS INVOLVED THAT HELPED!!!!
February 26, 2014
Rated 5 out of 5 by dolfan Love this hotel
Very clean staff friendly
February 24, 2014
Rated 4 out of 5 by Jeanne45 A Fine Experience
The hotel is fine. The staff was friendly and responsive. The lobby has been updated as well as the main section of the hotel. The rooms, in the Palm 4 need some updating but they served our needs well as we were hosting 6 teens in Disney world for a sweet 16 . We reserved a family suite for the teens and a junior suite for us; the rooms worked out really well. The hotel is close to Disney World. While we did not use the pools we did dine on the outside patio and the area was very nice. The pools looked nice and the overall patio was clean and they had lots of games going on for children. The food was fine too.
February 22, 2014
Rated 4 out of 5 by John63 Good location for Disney trip
The hotel has undergone renovations and is much nicer than when we stayed a few years ago. The website indicates a $16.95 per day resort fee, which includes covered parking. There is no covered parking. The hotel does not really have a "resort feel" to it, but does have 2 nice pools, with bar and outdoor fire pit area. Great location as far as getting to Disney. Very convenient.
February 22, 2014
Rated 5 out of 5 by Missya Wonderful experience!
I just wanted to pass along great praise to your resort and staff. We stayed 5 nights last weekend and the beginning of this week and were just delighted with the wonderful resort and service. We were especially impressed with two young men who worked around the pool area (Jonathon "Jon" and Nathan). They went above and beyond to be kind to our children (ages 7 and 10) and get them involved in activities. Also, Alex who works at the Palms Grill and bar was also very kind and went above and beyond for our family. We truly felt comfortable and welcome and enjoyed all facets of our stay. The courtyard/pool area was beautiful and relaxing. We will definitely stay here again. Thank you for all of your hard work!
February 21, 2014
Rated 4 out of 5 by Fafalv Starwood percs
My wife was not offered an upgrade.
They charged an additional ten dollars to purchase 250 star points?
No 'welcoming gift' as a SPG member.
February 20, 2014
Rated 5 out of 5 by MDMinMiami Very Nice Hotel - Great way to use Starwood points
I stayed at this hotel to celebrate daughters birthday and to treat her to 3 day visit to Disney World. The hotel is fantastic, upgrades are awesome, staff is great. Elizabeth was especially very helpful. I would recommend to any platinum starwood member when traveling through Orlando.
February 18, 2014
Rated 2 out of 5 by Paty Insect infested hotel
I booked this hotel assuming it was a 4-star hotel/resort based on the brand name. We found the floor to be dirty, ant infested around the bathroom sink and tub and we killed 2 roaches, one on the floor and one we found in the drawer! When I mentioned it to the hotel staff, they thanked me for bringing it to their attention and said they would make a notation...nothing else. This is an old facility and age shows everywhere.
February 17, 2014
Rated 3 out of 5 by Jordan123 Hotel Accommendations
My room was next to the elevator. I didn't think anything of it until the elevator was all I heard. All night! The next morning I asked to change rooms and was told the hotel was full. The next night about 11 pm I was trying to sleep and started hearing loud, vibrating music. The game room was under me. This room should be made into storage.
February 14, 2014
Rated 5 out of 5 by JanetoO Great location
Close to Downtown Disney.
February 14, 2014
Rated 4 out of 5 by Pat2014 Overall Good Stay
The first two nights we stayed on the first floor near the parking lot, across from the Arcade Room and the side entrance. it was extremely noisy and there was even a large dog staying near us that barked a lot. Once i complained to the front desk they moved us to a quiet room on the 5th floor and that was great.
February 13, 2014
Rated 2 out of 5 by Tpa2 Doesn't live up to Sheraton standards
The wifi in the room didn't work. Technical support was suppose to have engineering come check it out and they never did. The front desk never answered the phone when I called. The toilet ran all night but since front desk wouldn't answer no help was sent. The wait to check in was ridiculous not enough staff. I was put on the 1st floor with a door that opened to a busy parking lot. I felt like I was in a motel not a hotel. This is not the experience I'm use to having with spg hotels.
February 13, 2014
Rated 5 out of 5 by WilliamBill Sheraton at Disney
Nice Resort. Not on Disney property but very close. A little old but the rooms were remodeled and were very nice. Staff was very friendly and eager to please. Check in was easy. The pool side bar was great. Best Cheeseburger I have ever had at a hotel..... I wasn't crazy about the extra $19 daily Resort Charge but even with that and a HotWire rate it was MUCH MUCH cheaper than any Disney property. Also lots of major restaurants near by. Overall I was very happy with the stay and with the friendliness of the staff. I'd stay there again!!!
February 10, 2014
Rated 4 out of 5 by CanadaMike Beautiful pool area
The hotel is freshly renovated and includes many conveniences including a terrific pool area, Starbucks coffee shop on site, Universal/Disney tickets on site. Within steps are several restaurants, with Pizza Hut adjacent to the hotel, and Olive garden/Dunkin Donuts right next door. Staff were very attentive to needs. We had a late flight, and they were able to accommodate a later check out at no extra charge, allowing us to stay at the hotel longer. I recommend this hotel, and look forward to staying here again.
February 9, 2014
Rated 5 out of 5 by Dancoco Just Awesome
I will stay at this hotel anytime we go to Oralndo. Staff is incredible, the hotel itself is fantastic. At the front desk Bianca was just fabulous. At Zest Brenda was just an absoulte delight and made a great start to the morning.
February 8, 2014
Rated 5 out of 5 by Doncin2014 Not perfect but very good
Our first room in building 3 was less than expected but after being moved to Palm 1 things got much better. The air conditioning was not working but the staff had it repaired minutes after I brought it to their attention kudos to Michelle at the front desk and the engineering dept.
February 6, 2014