Rated 2 out of 5 by Paul poor product for price
$500/night and I got a view of the parking lot and extremely dirty windows covered with bird mess and thick dirt.
No in room refrigerator with or without ammenities.
May 23, 2013
Rated 5 out of 5 by ChelleyMay13 Exceeded Expectations
I was most impressed by how accommodating the staff was. The front desk representative did everything to make sure an upgrade was available for me upon arrival.
November 7, 2012
Rated 2 out of 5 by Business52 Facility condition
The hotel looks like it hasnt been updated in 20 years. Room was really worn and used. The bathtub plug was broken and the toliet seat had a large burn mark.
February 28, 2013
Rated 1 out of 5 by Venice Do not stay here
They charge $50 to park your car, plus tips. The room and patio was filthy! The servers were rude and they recommended a horrible restaurant for dinner.
August 14, 2013
Rated 5 out of 5 by slp1976 Convenient location!
Loved the suite! Loved the location! Loved the experience! Rental car service on location is a huge plus if you didn't bring a car...great pricing!
November 10, 2012
Rated 4 out of 5 by jojomani GReat stay!
Upon arrival, the only disappointment was the small parking structure. We received a room upgrade and the staff was very helpful.
December 24, 2011
Rated 5 out of 5 by DMLD Very nice accommodations!
It's walking distance to many of the tourist attractions nearby. The hotel is very comfortable and the staff is very attentive.
January 3, 2013
Rated 4 out of 5 by doggie1 Attended business meeting
Found facilities satisfactory for business need and good work rooms. Area was quiet and no disturbances during meetings.
September 13, 2013
Rated 5 out of 5 by lucy2bear best service!
This hotel has it all great location and the best service staff.Rooms are clean and neat .we always stay here when in s.f.
January 4, 2013
Rated 5 out of 5 by traveler25 Great location
The location was great. We got the package with parking. Once they parked the care we walked around and had a great time!
April 11, 2013
Rated 5 out of 5 by sandy Excellent hotel
I love this hotel. The fire pits outside and by the pool add a great ambiance. Large and comfortable rooms. Great price!
February 25, 2013
Rated 5 out of 5 by PeterVD Great hotel
Nice facilities, nice rooms and very well up-to-date with regard to comfort. I can recommend this hotel to everybody!
February 5, 2013
Rated 4 out of 5 by Tricia14 Very nice accomodation and location.
Had a very enjoyable 5 days here, room very comfortable and clean, parking package especially good and convenient. Great location for getting to Pier 39 and Fisherman's Wharf, would have loved to have sat outside by fire pits but very popular as the evenings were chilly and the inside bar isn't conducive to relaxation, didn't use pool bot overlooked it and it seemed very well used.and well kept. Only comments were that bar area is overly lit, very bright and brash not for relaxing, food and drinks quite expensive and reception was very sparsely manned and involved queuing for quite a while one day when sole receptionist was on phone and no-one else came out to help. Would recommend.
April 26, 2014
Rated 5 out of 5 by slama7 Great staff and clean rooms!
We had a great time staying at this hotel. Location is great. Also the rooms were clean and staff was great.
January 3, 2013
Rated 5 out of 5 by Manju LOVE the hotel and location
The hotel itself is inviting and comfortable and the location by the fisherman's wharf/pier 39 is perfect!
June 1, 2012
Rated 5 out of 5 by readytogo Great staff
Everyone at the hotel was very helpful
and took care of my every need. Great place to stay.
April 29, 2013
Rated 5 out of 5 by mproanoq This hotel has great features
Best location, best service. We'll be back son!
November 29, 2013
Rated 5 out of 5 by Teresa28 Awesome Location
Perfect location near Fishermans Wharf and transportation!!! Very Clean and great staff.
January 26, 2013
Rated 4 out of 5 by Pblac69 Great Location & facility
My wife and I enjoyed this hotel. We were provided great hospitality and services
July 31, 2012
Rated 5 out of 5 by Retirement Great location and friendly staff
Clean , comfortable beds and quiet Would definitely stay there again. Loved it
January 14, 2013
Rated 4 out of 5 by Dodgers1 Great Value
This hotel was very close to resturants, and staff was very pleasant.
May 7, 2013
Rated 4 out of 5 by Kimandhannah Great place to stay in the wharf
What makes this a nice place is the staff and location....excellent.
May 18, 2013
Rated 1 out of 5 by adams2bch Horrible Service and way overpriced.
Granted we were here during a very busy conference (Dreamforce), however the rates were outrageous. They charged us $519 per night and this hotel at best is a 3 star. The rooms are VERY noisy. I spent most of my nights listening to people cackling downstairs near the outdoor fireplaces which are right below the windows of the hotel. I called to co complain and they said they would send security, however, I heard the people carrying on for another 20 minutes. There was not even any free wifi included in this hotel rate. I was appalled. In addition 2 days after I checked out, they e-mailed me updated receipts where they erroneously charged me for parking ($51) and then it took 5 phone calls to get it resolved. NO ONE BOTHERED to call me back!!! I even left a message for the manager Mr. Wong with no response. My needs as a guest were clearly not important to them. When I finally got in touch with Accounting, she proceeded to lie and say she did not call me back because I did not leave a number, even though I left phone numbers to call back EVERY TIME!! This was my encounter with most of the people at this hotel. This is clearly a poorly managed hotel and I would not ever spend another night here even if my life counted on it.
September 25, 2012
Rated 4 out of 5 by Stacy76 Great bedding
Clean and comfortable. easy access to everything.
April 1, 2013
Rated 5 out of 5 by JoanieMarie Staff
All the staff were extremly friendly and helpful.
March 11, 2013
Rated 5 out of 5 by Cathi Above and Beyond
The staff were amazing, simple as that.
March 9, 2013
Rated 1 out of 5 by NanaNancy FIshermans Wharf
Staff were rude and unresponsive
July 26, 2013
Rated 5 out of 5 by Travelbuff Wonderful Stay @ Sheraton Fisherman's Wharf
We celebrated our 25th Wedding Anniversary and I chose this hotel after a lot of research. Best place we could have chosen! We could walk to tons of entertainment venues and great restaurants. We rented a car for the week and it was easy to go to Pebble Beach, Wine Country, Muir Woods, Sausalto, and Monterey when leaving the hotel. We would absolutely stay here again if we go back to San Fran - long way from NH!! Staff was awesome and we had the best night's sleep in years - I don't know if they have the same bedding as the Westin's "Heavenly Bed," but it sure felt like it after experiencing it on trips elsewhere. I don't know what that other reviewer was talking about as far as not having a place to put her clothes, other than the bathroom floor! SO WRONG! We had a good-size closet in the bathroom w/plenty of space for hanging clothes and a top shelf and a place to hang towels on the wall in the bathroom. Plenty of drawers in the bedroom for the rest of our stuff. Outside fireplaces made for a romantic spot to have a glass of wine before heading out for dinner. Can't say enough good things about this hotel!!!! Better than staying in the "Ritzy" spots in the middle of downtown, after seeing them. Thanks for making our 25th absoulutely memorable!!!
September 9, 2012
Rated 5 out of 5 hotel very close to all amenaties
would be happy to stay again.
November 18, 2012
Rated 1 out of 5 by CJMike Despicable reservation policies
While this hotel is a nice facility and the working level staff are friendly and competent, the reservations policies - while legal - are despicable.
I was there for a conference and was told to make the reservation by a deadline about a month in advance. When I first got this information, the price was about $250/night. I was waiting for word from the conference organizers on when I was really needed and finally gave up 2 days before the deadline and made a reservation for the whole conference, but the price had jumped to $350/night!
3 weeks before the conference my dates were clarified and I called up to change to 2 nights. I was told they had a no cancellation policy. It took several additional calls to finally get the reservation changed, but no one ever pointed out that they had charged my credit card for 4 days already and were not about to give back the money soon.
To add insult to injury, upon checking in I confirmed that they had $700 of my money in addition to hotel costs, but would still need a credit card for "extras". I suggested they take that out of my $700, but was told it was impossible.
Paying $350/night for a room and bring an SPG member I really did not expect $15/day extra charge for Internet or $0.59/minute for computer use in the business center.
August 13, 2012