Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • São Francisco,
  • Califórnia
  • 94133
  • Estados Unidos
  • Mapa

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Rated 3.5 out of 5 by 589 reviewers.
Rated 2 out of 5 by poor product for price $500/night and I got a view of the parking lot and extremely dirty windows covered with bird mess and thick dirt. No in room refrigerator with or without ammenities. May 23, 2013
Rated 5 out of 5 by Exceeded Expectations I was most impressed by how accommodating the staff was. The front desk representative did everything to make sure an upgrade was available for me upon arrival. November 7, 2012
Rated 2 out of 5 by Facility condition The hotel looks like it hasnt been updated in 20 years. Room was really worn and used. The bathtub plug was broken and the toliet seat had a large burn mark. February 28, 2013
Rated 1 out of 5 by Do not stay here They charge $50 to park your car, plus tips. The room and patio was filthy! The servers were rude and they recommended a horrible restaurant for dinner. August 14, 2013
Rated 5 out of 5 by Convenient location! Loved the suite! Loved the location! Loved the experience! Rental car service on location is a huge plus if you didn't bring a car...great pricing! November 10, 2012
Rated 4 out of 5 by GReat stay! Upon arrival, the only disappointment was the small parking structure. We received a room upgrade and the staff was very helpful. December 24, 2011
Rated 5 out of 5 by Very nice accommodations! It's walking distance to many of the tourist attractions nearby. The hotel is very comfortable and the staff is very attentive. January 3, 2013
Rated 4 out of 5 by Attended business meeting Found facilities satisfactory for business need and good work rooms. Area was quiet and no disturbances during meetings. September 13, 2013
Rated 5 out of 5 by best service! This hotel has it all great location and the best service staff.Rooms are clean and neat .we always stay here when in s.f. January 4, 2013
Rated 5 out of 5 by Great location The location was great. We got the package with parking. Once they parked the care we walked around and had a great time! April 11, 2013
Rated 5 out of 5 by Excellent hotel I love this hotel. The fire pits outside and by the pool add a great ambiance. Large and comfortable rooms. Great price! February 25, 2013
Rated 5 out of 5 by Great hotel Nice facilities, nice rooms and very well up-to-date with regard to comfort. I can recommend this hotel to everybody! February 5, 2013
Rated 5 out of 5 by Great staff and clean rooms! We had a great time staying at this hotel. Location is great. Also the rooms were clean and staff was great. January 3, 2013
Rated 5 out of 5 by LOVE the hotel and location The hotel itself is inviting and comfortable and the location by the fisherman's wharf/pier 39 is perfect! June 1, 2012
Rated 5 out of 5 by Great staff Everyone at the hotel was very helpful and took care of my every need. Great place to stay. April 29, 2013
Rated 5 out of 5 by Awesome Location Perfect location near Fishermans Wharf and transportation!!! Very Clean and great staff. January 26, 2013
Rated 5 out of 5 by This hotel has great features Best location, best service. We'll be back son! November 29, 2013
Rated 4 out of 5 by Great Location & facility My wife and I enjoyed this hotel. We were provided great hospitality and services July 31, 2012
Rated 5 out of 5 by Great location and friendly staff Clean , comfortable beds and quiet Would definitely stay there again. Loved it January 14, 2013
Rated 4 out of 5 by Great Value This hotel was very close to resturants, and staff was very pleasant. May 7, 2013
Rated 4 out of 5 by Great place to stay in the wharf What makes this a nice place is the staff and location....excellent. May 18, 2013
Rated 1 out of 5 by Hotel in a great location, thats all! Check with maid service to see if you are on the "Green" plan. Our room was not made up at 5 pm and hotel had to switch us to another room. Also if you are a big man, the tiny round toilet seats are impossible to get comfortable on. June 12, 2014
Rated 4 out of 5 by Very nice accomodation and location. Had a very enjoyable 5 days here, room very comfortable and clean, parking package especially good and convenient. Great location for getting to Pier 39 and Fisherman's Wharf, would have loved to have sat outside by fire pits but very popular as the evenings were chilly and the inside bar isn't conducive to relaxation, didn't use pool bot overlooked it and it seemed very well used.and well kept. Only comments were that bar area is overly lit, very bright and brash not for relaxing, food and drinks quite expensive and reception was very sparsely manned and involved queuing for quite a while one day when sole receptionist was on phone and no-one else came out to help. Would recommend. April 26, 2014
Rated 1 out of 5 by Horrible Service and way overpriced. Granted we were here during a very busy conference (Dreamforce), however the rates were outrageous. They charged us $519 per night and this hotel at best is a 3 star. The rooms are VERY noisy. I spent most of my nights listening to people cackling downstairs near the outdoor fireplaces which are right below the windows of the hotel. I called to co complain and they said they would send security, however, I heard the people carrying on for another 20 minutes. There was not even any free wifi included in this hotel rate. I was appalled. In addition 2 days after I checked out, they e-mailed me updated receipts where they erroneously charged me for parking ($51) and then it took 5 phone calls to get it resolved. NO ONE BOTHERED to call me back!!! I even left a message for the manager Mr. Wong with no response. My needs as a guest were clearly not important to them. When I finally got in touch with Accounting, she proceeded to lie and say she did not call me back because I did not leave a number, even though I left phone numbers to call back EVERY TIME!! This was my encounter with most of the people at this hotel. This is clearly a poorly managed hotel and I would not ever spend another night here even if my life counted on it. September 25, 2012
Rated 4 out of 5 by Great bedding Clean and comfortable. easy access to everything. April 1, 2013
Rated 5 out of 5 by Staff All the staff were extremly friendly and helpful. March 11, 2013
Rated 5 out of 5 by Above and Beyond The staff were amazing, simple as that. March 9, 2013
Rated 1 out of 5 by FIshermans Wharf Staff were rude and unresponsive July 26, 2013
Rated 5 out of 5 by Wonderful Stay @ Sheraton Fisherman's Wharf We celebrated our 25th Wedding Anniversary and I chose this hotel after a lot of research. Best place we could have chosen! We could walk to tons of entertainment venues and great restaurants. We rented a car for the week and it was easy to go to Pebble Beach, Wine Country, Muir Woods, Sausalto, and Monterey when leaving the hotel. We would absolutely stay here again if we go back to San Fran - long way from NH!! Staff was awesome and we had the best night's sleep in years - I don't know if they have the same bedding as the Westin's "Heavenly Bed," but it sure felt like it after experiencing it on trips elsewhere. I don't know what that other reviewer was talking about as far as not having a place to put her clothes, other than the bathroom floor! SO WRONG! We had a good-size closet in the bathroom w/plenty of space for hanging clothes and a top shelf and a place to hang towels on the wall in the bathroom. Plenty of drawers in the bedroom for the rest of our stuff. Outside fireplaces made for a romantic spot to have a glass of wine before heading out for dinner. Can't say enough good things about this hotel!!!! Better than staying in the "Ritzy" spots in the middle of downtown, after seeing them. Thanks for making our 25th absoulutely memorable!!! September 9, 2012
Rated 5 out of 5 hotel very close to all amenaties would be happy to stay again. November 18, 2012
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