Rated 4 out of 5 by Ken3 Iconic resort on Ka'anapali beach
We enjoyed our stay in building 6 on Black Rock. Although it was quite a walk from the main resort area to our room on the rock, we did have stunning views of breaching whales right from our balcony.
February 4, 2014
Rated 5 out of 5 by phoenix great location
Sheraton Maui Resort was big and beautiful! The location was great right next to Black Rock where we could snorkel and the beach was nearly empty. Big grassy lawns, well kept lawns, clean and friendly staff. They let us do a late check out the day we were leaving which was very helpful!
May 10, 2013
Rated 5 out of 5 by Gary17 Very nice hotel on the beach
Very nice hotel on the beach. Hotel was very clean, the staff was very nice, location was excellent. Black Rock right out front for snorkeling, close to Whaler's village, alot of nice walking paths around. Recommend to all to stay here.
January 5, 2014
Rated 5 out of 5 by seanNem Great view!
We loved our wrap around ocean view balcony!! Very relaxing with the sliding doors open at night listening to the waves!
Only thing I would of liked was better water pressure for my shower. But otherwise wonderful property with beautiful grounds and of course great beach.
May 20, 2013
Rated 5 out of 5 by aonetwothree Lovely Hotel
Very comfortable rooms. Excellent brunch reasonably-priced for the amount of food choices. Swimming pools and koi ponds were immaculate. Large lobby for meeting. Concierge was very helpful. Easy walking distance to nice shops and other restaurants. View is specatacular.
August 20, 2013
Rated 5 out of 5 by lisalovestotravel Beautiful setting and facility
This was our first trip to Maui. We thought it would be nice, but it completely exceeded our expectations. The staff at the Sheraton was fantastic. Valet, Bellmen and F&B staff were really friendly and helpful. I would recommend this hotel to anyone. Great job Sheraton.
June 18, 2013
Rated 2 out of 5 by Done 2nd time here-Last time here
Bathroom had tiny ants crawling all over toiletries
Requested late checkout 1 MONTH in advance, then told during stay that I couldn't even BUY a late checkout
Housekeeping discarded a $230 dental guard
Key card reader for entry to parking lot worked-sometimes
March 14, 2013
Rated 5 out of 5 by John2049 Not a better location on Maui
Location is everything and the Resort is in the best spot on Maui. Black Rock offers protection from the winds and great snorkelling. I had a small problem with the housekeeping staff but other than that it was the perfect trip. Would certainly go again.
January 28, 2013
Rated 5 out of 5 by OzJohnno The perfect relaxing holiday
I cannot fault the hotel. The grounds are immaculately kept and the staff, in every instance were courteous, kind, attentive and knowledgeable. My wife and myself will certainly be revisiting the Sheraton on Maui next year. This time for a longer stay.
July 1, 2013
Rated 1 out of 5 by Doug71 Bugs, Bugs, and Dirty Rooms
Very unsatisfactory, facility poorly maintained, and rooms extremely dirty resulting is insects/ants in the rooms. Very unsympathetic staff and management.
January 30, 2014
Rated 5 out of 5 by boom SM staff No Ka Oi
the Sheraton Maui has the BEST staff! The banquet and stewarding guys are terrific, and the breakfast waitstaff are so friendly! The big smiles and warm greetings feel sincere and really brighten up your day. They truly make you feel like Ohana.
September 3, 2013
Rated 5 out of 5 by April74 Excellent Stay!
I have booked many clients to stay at this property, and wanted to see it for myself. I had a wonderful experience. We love the grounds and facilities. Beautifully maintained. I will definitely recommend to my future Maui clients!!
July 24, 2013
Rated 5 out of 5 by biggearl great hotel
I would come back again. Only had one problem. TV didn't work properly. Reported but no one repaired it.
February 2, 2014
Rated 5 out of 5 by Andymarcchris Best Location
We had a great three nights here for our vacation. You won't find a better location. The snorkeling is excellent at Black Rock, and Whalers Village is in walking distance. There are shuttles from the hotel to Lahaina town. Sure, many services have an extra cost, but that is the price of having an amazing property in an amazing location. People who get things for free often ruin them. It's sad, but true.
I'm surprised to read reviews about the age of the rooms, facilities. This place might not be brand new, but it looks just fine.. News flash, people, hotels do get older, and Starwood would be foolish to demolish them and build something new just to suit your fancy (no offense). I found everything to be clean and beautiful.
There was a little snafu when we checked in, but Evelyn was very good about eating it fixed. Very professional. Elise booked us for a timeshare tour for some free starpoints. She was nice as well. We declined, but I don't regret the tour.
All in all, great experience. I feel like if I truly had a problem with anything that the staff would accommodate me (but I didn't!)
January 31, 2013
Rated 5 out of 5 by PJ5562 Beautiful Resort
Staff very friendly and polite. Love the resort. Beautiful landscape.
June 22, 2014
Rated 5 out of 5 by UncleBill1 Wonderful vacation
A wonderful resort. Glad Brendan talked us into staying there. Taryn and Sam at the Spa were very helpful. Everybody was so nice. Great marine life right out the window and at the beach.
February 1, 2013
Rated 5 out of 5 by Janp27 Hotel is a perfect Hawaiian experince
The staff, the room, the whole weekend was wonderful! We certainly felt welcomed, taken care of and special as an SPG member and Starwood owner.....congrats to all at the Maui Sheraton!
February 25, 2013
Rated 5 out of 5 by Tjoe125 Great location
Black rock is a special place. Beautiful location. Try the teppanyaki dan restaurant for a splurge. Great filet mignon and lobster.
December 30, 2013
Rated 5 out of 5 by KS85 The hotel was a relaxing getaway!
The hotel facilities were great. The staff were very friendly and always willing to help.
A great place to relax by the pool, and spoil yourself with a massage while you're there.
September 22, 2013
Rated 5 out of 5 by stein43 best resort on kaanapali beach
We love this property. Location, beach, bars and grill, service, pool, restuarants, smooth check on and out, the grounds gorgeous...you name it The Sheraton, Maui provides and more!
August 11, 2013
Rated 5 out of 5 by turtlelover Highly recommended
Excellent resort with nice clean rooms, excellent beach location, facilities. Short walk to shopping and dining. Miles of walking trails along the beach. Great staff.
November 7, 2013
Rated 5 out of 5 by ACarlson Exceeded our expectations!
Celebrating our daughters sweet sixteen birthday was even more extraordinary with
the Sheraton.Thank You!
January 12, 2014
Rated 5 out of 5 by jweeks915 Awesome Venue
Even though we were not there for whale season, the views are spectacular. The staff was incredible and the facility was amazing to be an older property. Would highly recommend.
June 16, 2013
Rated 5 out of 5 by dj8535 Excellent atmosphere
For the first time, or seasoned traveler to Maui, I highly recommend this great hotel. The Sheraton exceeded our expectations from the start. Great people and a great service!!
January 31, 2013
Rated 5 out of 5 by suziQ57 What a week!
Great vacation week at the Sheraton Maui. Couldn't have found a better place for comfort. This was my second visit and completely satisfied just like the first visit.
October 13, 2013
Rated 5 out of 5 by Perky Wonderful Time
Had a great time on the property, and the pool & beach were very enjoyable, and relaxing. The room was the nicest of the trip between the islands. Staff was very attentive.
May 27, 2013
Rated 5 out of 5 by bbbbbbbb A wonderful hotel in a great location
We thoroughly enjoyed our stay, and loved all amenities, location, and especially the pool. The only thing I would liked to have had is access to a microwave in the room.
July 21, 2013
Rated 5 out of 5 by CaliFam2013 Great Maui Hotel
We had a wonderful stay at the Maui Sheraton. The room was beautiful and clean. The food was good and the location was excellent! We would stay there again.
November 5, 2013
Rated 4 out of 5 by jwfamily2013 Takes care of it's members
I was very pleased with the extra care given to the elite members there. Great to be recognized and makes my loyalty towards SPG worth it! Thanks
November 22, 2013
Rated 5 out of 5 by MaryN Beautiful resort!
We loved staying here - the resort is beautifully situated at Black Rock on Kaanapali Beach and the service, rooms, and amenities are first-class.
November 19, 2013