Rated 3 out of 5 by Jdhutch1 Needs Work
Was not happy with first room, it was on ground level and at the pool, asked for another room and did receive one but only two floors up, needs room of that type on higher floors, also the second room when we went o bed that night had sand on the sheets, and did not seem to be well cleaned, the restaurants attached to hotel are extremely expensive, this is really not what I was expecting, I was disappointed since this was my gift to my wife on her birthday
July 25, 2013
Rated 5 out of 5 by buckshot99 Weekend of November 17th stay Sheraton VA Beach Oceanfront
Our stay at the Sheraton VA Beach Oceanfront this past weekend was fantastic !!. From Olivia (Please forgive my spelling) to Marcus at the front desk and Villa in the Cafe for breakfeast. They all treated us like we were their only clients when they were attending to our needs. We had been here back in February of this year and failed to write a review (our apologies), This a consistantly great place to stay with or without animals,
November 18, 2013
Rated 4 out of 5 by lily88 Wonderful Staff. Poor cleanliness
I stayed for a conference. I am a bedbug checking fanatic. The room I stayed in had 2 full beds. One of the sheets had blood droplets on the top sheet as well as the bed skirt and the mattress topper. The other bed was clean as was the room. I called down to the desk and was told someone would be right up to take care of it. We left the room and went to dinner. When I came back the bed had not been stripped and remade but the housekeeper had left clean sheets on the chair. I guess I was supposed to change the bed myself. The bedskirt still had blood on it and there was no replacment bed skirt or mattress topper. I went to the front desk the following morning and the staff apologized and said it would be taken care of. I returned from the conference and the bed was made this time but the dirty bed skirt was still on the bed. The staff was very nice all over the hotel including the restaraunt. During our stay there was a problem resulting in a lack of hot water. The management and staff handled it well. My only issue was the dirty linen. If not for that it would have been an excellent stay.
April 4, 2014
Rated 4 out of 5 Great location, clean & comfortable
We had plan to stay at a less expensive hotel and about two weeks prior to our vacation, we decided to switch to this ocean front hotel. It was so convenient to have the beach right out the front door. The room was very clean, and housekeeping ensured it remained that way for the duration of our stay. The beds were comfortable and the storage and space in general was adequate. I would stay at this hotel again and recommend it to others.
August 10, 2013
Rated 5 out of 5 by Jim888 The staff reflect the hotel
We had an excellent stay at your hotel. We had two rooms with our relatives from Michigan. The indoor pool helped break up the visits to the beach. And the adults enjoyed the bar after hours. From Joey a new bartender to Patrick and Amanda at the Starwood guest services, the staff reflected the excellence of the hotel. The face lift of new renovations was spot on with the emphasis on parents with kids enjoying an escape vacation.
August 18, 2013
Rated 3 out of 5 by ces66 Unhappy guest
The iron spit brown spots on my pants. I told the desk clerk my pants were not able to be worn, she said it was too late in the day to (9:30 am) send them out, they wouldn't be back until 6 pm the next day. She did not offer any other solutions...I had to go buy another pair of pants to wear.
Also we had dogs barking two mornings at 7:30 and 8 am! If pets are allowed, they should all be put together & guests made aware.
October 21, 2013
Rated 4 out of 5 by DottyD Room Amenities
We stayed in 529, it was a handicap accessible room. We did not require this type of room but we assumed this was the only suite that was available when we booked our reservation.
We did not have a full size ironing board and asked 2 hotel staff employees if we could obtain a full size one. We called guest services and were told the hotel only provides the counter top boards. The board in the room was not even functional.
September 7, 2013
Rated 3 out of 5 by Norfolkian Under construction
Unfortunately, we had a room without a view. The balcony was unusable due to construction (debris on it and the two plastic chairs were dirty). The pool was closed, although the staff did say there was a pool in a neighboring hotel that could be used.
The view from the lounge was very nice and we enjoyed watching the people on the boardwalk from that location. It will be interesting to see how the construction turns out.
December 7, 2011
Rated 4 out of 5 by Retirees Great features, but
This was our fourth stay in this hotel. We started staying here in 2009. We loved the new changes except for the lighting in the bathroom. It is too, too dim for applying make-up. or for anything else for which you need the mirror. Also, we missed having the free buffet breakfast. Why was it stopped? We did, however, pay for and enjoyed the buffet breakfast for one morning. Also, the new parking garage is wonderful!!!
September 20, 2013
Rated 3 out of 5 by henrietta45 Car key left in room
I know that I left a cap (hat) and a car key (a SAAB key) in the room, but your housekeeping have not recovered it.
I am disappointed.
April 3, 2014
Rated 4 out of 5 by travelingdoc42 Room Disappointing, Restaurant Much Better
This was our second stay at this hotel. Our experience was better the first time when we had no problems with a great room. This time, however, the cold water in the sink only dribbled out. They tried to fix it but could not. They eventually offered us another room late on last day (which we declined). The TV remote also was balky, and they also eventually replaced it. The bill was incorrect (too high) the first and second times they offered it to us. Eventually it was correct. They gave us extra Starwood points to compensate. On the plus side the shower water was always fine, the beds were great and the restaurant was much improved at dinner…. we particularly liked the option of half portions (which turned out to be quite generous for the seared tuna). I’d definitely recommend it! The breakfast buffet was fine, except that they had eliminated the omelets and waffles.
September 15, 2012
Rated 3 out of 5 by Jill40 unfriendly staff
Every year my husband and I stay at the oceanfront. We came back to this hotel because the first time we had a great stay. This time it was different. The staff was not friendly. We had the cleaning staff clean half of our room when we were sleeping. The person at the front desk did not even apoligize. She said there is no way that could of happened. We asked for our bed to be made. The room was very small.
November 13, 2013
Rated 4 out of 5 by CaptSR On the Beach
Stayed at this location during a business trip and brought the wife along. Front desk staff was the BEST and friendliest I have ever meet. They are the model for Customer Service!
No Club Lounge and small parking lot across street for guests, but Platinum members did receive a free breakfast buffet each morning which was excellent.
Wife spent the day on the beach and then enjoyed the pool. Excellent location.
October 11, 2012
Rated 3 out of 5 by jean63 poor gold preferred treatment
We had a very good stay; we enjoyed the new renovation; especially the Fusion Dining Restaurant...
However, we were very disappointed that we had to use an extra 1400 points to get an upgrade from a city view. It was obvious that there were many oceanfront rooms available because we were given the option of various floors with an oceanfront room.
We feel we should get an adjustment for our 1400 points.
October 1, 2013
Rated 2 out of 5 by SHBPA The Room
Bathroom was very small. Lavatory faucet was loose in countertop. Bath tub/shower valve was loose in wall. Tub faucet was moldy. Room had some dead flies laying about. Hot water took forever to get...probably because the hotel was almost empty during this stay.
Bed was Comfy. Staff was nice.
March 6, 2014
Rated 3 out of 5 by Kathy54 Nothing Special
Rooom was average. Bathroom sink drain was SLOW. You could not run water. Hall light did not work. Balcony was great but had no divider so there was no privacy. There was a couch and chairs but no lamps except by the bed. The sockets in the bathroom were put on the wall crooked. (I know that is picky but it all adds up.) The bar around the pool was torn up while we were there. Just not a good experience.
June 10, 2012
Rated 5 out of 5 by LadySEB Weekend Getaway
We stayed at the Sheraton Oceanfront Hotel in Va. Beach and we were very pleased with the room and the customer service we were provided. Patrick, who worked at the front desk on Sat. Sept. 21st and 22nd, 2013 attended promptly to all of our requests and went beyond to make us feel good as a guest. Kudos to Patrick!! I would return to this hotel on my next visit to VA. Beach and would refer my friends.
September 23, 2013
Rated 5 out of 5 by PlantToxGirl Wonderful Vist- EXCELLENT staff!
This was an excellent experience. I could tell the rooms had recently been renovated. They had all the amenities I could ask for. But the best part of this experience was the staff. Everyone I interacted with was friendly, helpful (and also gave good food recommendations). I would definitely consider coming back to the Sheraton . . . And the view of the ocean from my balcony was the icing on the cake.
October 24, 2012
Rated 5 out of 5 by NormSenior Extraordinary, as usual.
My family and I travel here every summer for our vacation and it never fails to amaze us. The rooms are amazing, great views, clean, comfortable and the beds are out of this world. The staff (all the staff) never fail to impress. The restaurant staff (Steve and Rick especially) are tremendous. The front desk staff are welcoming and aim to please. This place is THE perfect family getaway destination.
August 11, 2013
Rated 3 out of 5 by MzEMP It was okay.
The BEST thing about the stay was the location-ocean front- and for which I paid a premium! The room was cramped with 2 full size beds (I really don't think they were the queen size stated-very small.), nightstand between the beds, only 1 comfy chair, 2 desk chairs, desk and the t.v./entertainment center. On the plus side was that my bed was very comfortable. The bathroom is also cramped and the counter/sink height is only 30" high--weird. Tall people like myself won't like that, but it appeared clean. The other downside was that they didn't throw in a free breakfast. Why do cheaper hotels have breakfast buffets and the more expensive, but not THAT much nicer, can't do the same?? Even for a frequent customer? hmm?? Oh yeah, and $16.99 for a movie that you are going to watch on an old 25" screen t.v.? Come on! Bottom line is that I would probably not stay again at this particular hotel.
November 30, 2011
Rated 3 out of 5 by bulldog357 The hotel room
To start it appease as if I was placed on a floor set aside for pets. I was placed in a room with a very skinny window near the cileling with absolutely no view to the outside at all. Out of all my travels I was very disappointed with the bed. It was to softand uncomfortable. I really Sid not think this was worthy of 7000 points. I also had to stretch to give this hotel an overall rating of 3stars.
August 29, 2012
Rated 5 out of 5 by dpjr71 This hotel has an AMAZING STAFF!
I absolutely LOVE this hotel. The staff is amazing, the food & dietary staff are amazing. Very clean & comfortable. Beautiful!! I WILL BE STAYING AGAIN!
March 26, 2014
Rated 5 out of 5 by Susan564 Moving at Christmas...
My son and I were in the process of moving from Va Beach to Cocoa Beach,FL. The staff was super nice and very helpful and friendly. I was exhausted during the 2 days, and found the restaurant and the bar very relaxing. The front desk attendants were absolutely wonderful, very kind and quick to assist. When we go back to visit, we will definitely be staying at this location.
December 31, 2013
Rated 4 out of 5 by churchsecretary great time
Arrived at 3:30 but our room was not available until 6:30 (said the linens didn't arrive on time!) Rooms nice but not really as big as I thought. Reservation was for 4 persons and most days we were lucky to get 2 set of towels! Same for coffee pot. Only gave us 2 disposable cups each day with it's own coffee pod - other 2 had to buy coffee in the morning. The bottled water in the bathroom is nice amenity but if you open it you'll pay $3 every bottle. Take your own dishes (disposable or whatever as there is absolutely nothing in the kitchen area - no plates, no cups, no glasses, no utensils - just lots of empty cupboards and a sink. We went and bought disposable at nearby CVS. Strongly recommend Bison Meatloaf served in the restaurant. Pools are great. Location on boardwalk nice too. Had no trouble getting pool lounges early in the morning. Folks who waited until after 10 weren't as fortunate.
July 21, 2013
Rated 5 out of 5 by Toosie1996 This hotel is relaxing and pleasant
The staff was exceptionally pleasant and caring. Look forward to visiting annually.
March 31, 2014
Rated 4 out of 5 by shell54 Was a little disappointed
I booked our reservations way in advance and asked that our friend's room be close to ours. It was in a different tower. Both rooms were suppose to be oceanfront. We had a view of the neighbors parkiing lot. The new restaurant Fusions definitely needs improvement, with staff and menu. We have been staying with the Sheraton in VA Beach for a very long time. This is our first disappointment.
October 1, 2013
Rated 5 out of 5 by Darth76 BEST ON TH EBEACH
I am a Platinum for life returning client to this Sheraton property. My wife and I had a wonderful time. The management upgraded my room to a beach view which had easy access to the beach to accommodate our pet dog. The staff made us feel comfortable and at home especiallly the bellmen and front desk clerks. We had thanksgiving dinner at the hotel; It was excellent too. We will be back!
November 28, 2012
Rated 4 out of 5 by wmCJ Conference stay at the beach
I was attending a conference at the hotel. It was wonderful to be able to stay in the conference hotel, saving on driving. While I wasn't impressed with the conference box lunches, I was very pleased with room service order. It was delivered on time and with a smile. The food was very good. I most especially enjoyed the sweet sleeper bed. That was amazing. My room did have light odor when I first entered, almost as if maybe someone had a pet in there before (surprising since I specifically requested non-pet room). I was able to air out the room with the sliding door. I appreciated having the double locks on the sliding door. I would recommend on joint rooms that you add a sweeper to bottom of door as I could see the light from my neighbors room. I appreciate being able to check in early also. And of course you couldn't ask for a better location. The beach and boardwalk were great. Overall a great stay.
October 2, 2013
Rated 2 out of 5 by Brent2541 This hotel has potential and
I know it is under renovation but we should have not been charged the full rate for what we received. The couch was a shambles with torn arms. The wooden chairs were wobbly. The hot water in the sink was hardly running. We ate breakfast in the restaurant. The potatoes were fried in OLD grease and tasted horrible. Not the experience we have become accomustomed to in a Sheraton.
December 10, 2011
Rated 5 out of 5 by JOBIE123 A great place to stay!
I was very excited to have gotten a room at the Sheraton and it was everything I expected and more. The room was great and the place was super pretty and clean. Also the bell service was amazing I worked a lot with a man name Chris and he was so sweet and kind. Very impressed with the staff and how helpful they were. I would come back for sure and tell other to comes as well.
August 7, 2013