Rated 5 out of 5 by Missya Wonderful experience!
I just wanted to pass along great praise to your resort and staff. We stayed 5 nights last weekend and the beginning of this week and were just delighted with the wonderful resort and service. We were especially impressed with two young men who worked around the pool area (Jonathon "Jon" and Nathan). They went above and beyond to be kind to our children (ages 7 and 10) and get them involved in activities. Also, Alex who works at the Palms Grill and bar was also very kind and went above and beyond for our family. We truly felt comfortable and welcome and enjoyed all facets of our stay. The courtyard/pool area was beautiful and relaxing. We will definitely stay here again. Thank you for all of your hard work!
February 21, 2014
Rated 4 out of 5 by Fafalv Starwood percs
My wife was not offered an upgrade.
They charged an additional ten dollars to purchase 250 star points?
No 'welcoming gift' as a SPG member.
February 20, 2014
Rated 5 out of 5 by MDMinMiami Very Nice Hotel - Great way to use Starwood points
I stayed at this hotel to celebrate daughters birthday and to treat her to 3 day visit to Disney World. The hotel is fantastic, upgrades are awesome, staff is great. Elizabeth was especially very helpful. I would recommend to any platinum starwood member when traveling through Orlando.
February 18, 2014
Rated 2 out of 5 by Paty Insect infested hotel
I booked this hotel assuming it was a 4-star hotel/resort based on the brand name. We found the floor to be dirty, ant infested around the bathroom sink and tub and we killed 2 roaches, one on the floor and one we found in the drawer! When I mentioned it to the hotel staff, they thanked me for bringing it to their attention and said they would make a notation...nothing else. This is an old facility and age shows everywhere.
February 17, 2014
Rated 3 out of 5 by Jordan123 Hotel Accommendations
My room was next to the elevator. I didn't think anything of it until the elevator was all I heard. All night! The next morning I asked to change rooms and was told the hotel was full. The next night about 11 pm I was trying to sleep and started hearing loud, vibrating music. The game room was under me. This room should be made into storage.
February 14, 2014
Rated 5 out of 5 by JanetoO Great location
Close to Downtown Disney.
February 14, 2014
Rated 4 out of 5 by Pat2014 Overall Good Stay
The first two nights we stayed on the first floor near the parking lot, across from the Arcade Room and the side entrance. it was extremely noisy and there was even a large dog staying near us that barked a lot. Once i complained to the front desk they moved us to a quiet room on the 5th floor and that was great.
February 13, 2014
Rated 2 out of 5 by Tpa2 Doesn't live up to Sheraton standards
The wifi in the room didn't work. Technical support was suppose to have engineering come check it out and they never did. The front desk never answered the phone when I called. The toilet ran all night but since front desk wouldn't answer no help was sent. The wait to check in was ridiculous not enough staff. I was put on the 1st floor with a door that opened to a busy parking lot. I felt like I was in a motel not a hotel. This is not the experience I'm use to having with spg hotels.
February 13, 2014
Rated 5 out of 5 by WilliamBill Sheraton at Disney
Nice Resort. Not on Disney property but very close. A little old but the rooms were remodeled and were very nice. Staff was very friendly and eager to please. Check in was easy. The pool side bar was great. Best Cheeseburger I have ever had at a hotel..... I wasn't crazy about the extra $19 daily Resort Charge but even with that and a HotWire rate it was MUCH MUCH cheaper than any Disney property. Also lots of major restaurants near by. Overall I was very happy with the stay and with the friendliness of the staff. I'd stay there again!!!
February 10, 2014
Rated 4 out of 5 by CanadaMike Beautiful pool area
The hotel is freshly renovated and includes many conveniences including a terrific pool area, Starbucks coffee shop on site, Universal/Disney tickets on site. Within steps are several restaurants, with Pizza Hut adjacent to the hotel, and Olive garden/Dunkin Donuts right next door. Staff were very attentive to needs. We had a late flight, and they were able to accommodate a later check out at no extra charge, allowing us to stay at the hotel longer. I recommend this hotel, and look forward to staying here again.
February 9, 2014
Rated 5 out of 5 by Dancoco Just Awesome
I will stay at this hotel anytime we go to Oralndo. Staff is incredible, the hotel itself is fantastic. At the front desk Bianca was just fabulous. At Zest Brenda was just an absoulte delight and made a great start to the morning.
February 8, 2014
Rated 5 out of 5 by Doncin2014 Not perfect but very good
Our first room in building 3 was less than expected but after being moved to Palm 1 things got much better. The air conditioning was not working but the staff had it repaired minutes after I brought it to their attention kudos to Michelle at the front desk and the engineering dept.
February 6, 2014
Rated 5 out of 5 by Dee65 The hotel is very clean and the staff is fabulous!!!!
The staff was very friendly and helpful. I was very impressed with the cleanliness of my room. I definitely will return and recommend visitors to stay at the Sheraton hotel.
February 3, 2014
Rated 4 out of 5 by Matty2222 Enjoyed the experience and property
Very good job remodeling the resort. Enjoyed the room as it met all our needs during the trip.
February 1, 2014
Rated 4 out of 5 by JDK2014 Great staff
Luis in housekeeping went above and beyond to get my daughter's blankie, that we inadvertantly left, back to us ASAP. Thank you for understanding the importance of a childs security blanket!
There to celebrate her Birthday had balloons ready when we got there! Overall very pleased not the newest but updated nicely and great place to relax after a day at disney. Thank you again to Luis! You are a fantastic employee and asset to the hotel
January 30, 2014
Rated 2 out of 5 by Linda2121 Deli Staff should be replaced
Order a Club sandwich in your deli. Wednesday night the 22nd of January. I asked the man behind the counter if he could recommend anything on the sandwich list. He went on to say he doesn't eat anything from here like it was bad or something. I went on to order a sandwich that actually looked good until he cut it in half. This was a very small $9.00 half. He was very distracted with his other buddy in the deli eating there food from the restaurant. They were very uninterested in helping anyone. Everyone that came to the counter was bothering them. Not impressed by any of the staff. Gave us a key that did not work. No direction to our room, we had to come back down and ask again. Its the staff that will keep me away. Really not customer friendly and I'm pretty easy going traveler.
January 29, 2014
Rated 5 out of 5 by Gail46 The hotel was conviently located
The hotel was in a great location for the Disney World park which was where I needed to be. It was very close and easy to get to. The staff was very helpful as well.
January 29, 2014
Rated 5 out of 5 by Nel58 Great wedding for my niece Guidiceli
I stay often and love it there, this time went to my nieces wedding bravo had fun. thank you
January 28, 2014
Rated 5 out of 5 by MK14 Enjoyed our stay
We were happy with the resort, especially the pool area, it is lovely with the two pools and plenty of seating. Glad the hotel is trying to be more green, we reused our towels but would suggest more towel bars to dry them on. Would prefer a different room layout with the sink in the bathroom. Overall very nice place with attentive and friendly staff. The Concierge was most helpful too.
January 25, 2014
Rated 5 out of 5 by FortuneCJC Poor Front Desk Experience w/Ernest Justin
I've been coming for about 10 years with my brother and his wife. Never have I experienced such poor customer service, as I did on Jan 16th. The front desk representative, Ernest Justin, was extremely rude to me. He was in the process of assisting me with printing my boarding pass and he abruptly stopped helping me and began to help someone who had walked into the line. I asked him why he wouldn't complete printing my boarding passes and he just ignored me and continued helping the other person. I would not have asked him to help me except that the printer in the lobby was inoperable and I was told to ask for assistance from the front desk staff. Eventually, another your lady assisted me, but that was after about 10 minutes. I was late taking photos and was not in the mood to take pictures at that point. This young man has no idea what "customer service" means, if he will drop one person in mid-stream to assist another. This was the only bad experience that I encountered during the entire week. I'll be back Jan 2015 and hopefully he will have better customer service skills.
January 23, 2014
Rated 4 out of 5 by Frank33131 Great staff
Very decent hotel, and you get exactly what you should be expecting. It is what it is - a resort type hotel. The interactions we had with all the staff were truly excellent. Great customer focus attitude, very genuine, and very much appreciated! Thanks... Especially Jon (Jonathan) who was on Registration duty when we checked in. From the moment I walked up to the desk I was made to feel very welcome & that all our needs would be catered for. He even took the time to follow up with us when he saw my family at breakfast the next morning. Great location etc. We'll be back.
January 23, 2014
Rated 3 out of 5 by Vacation21 Average
I would like to compliment the service that I received prior to our stay from Elizabeth, but the hotel itself was average.
The room was very clean, but needed remodeling with updates. You could tell somethings were, but corners were cut. I also did not like entering our room from the outside especially traveling with kids.
The bar was not open long enough at all. By the time you were ready to enjoy a cocktail at the end of the day, the bar was closed and so was the nice fire outside.
The shuttle service was nice, but did not run enough times. We had to spend $30 on a taxi ride home from Disney.
Overall, I would never stay again and would never suggest the property.
It was average and needs improvement to compete with surrounding resorts.
January 20, 2014
Rated 5 out of 5 by athom73 Great hotel and staff
We stayed in a double room with pull out couch. The room was clean and had a great view of the pool. Staff was very accommodating and the breakfast buffet was excellent. Great location and close to all the theme parks.
January 20, 2014
Rated 3 out of 5 by stone22 Very average, not worth the hassle to disney parks
Reception was quite nice but when you get up to the rooms, cleanliness could use some improvement. The bathroom and sink area was a little dirty and the daily cleaning of our room just seemed to move dirt around on the floors and counters were not wiped down until about our 3rd day. Room service dishes sat in the hallways for 2-3 days before being picked up. Pool area was nice as well as the business centre. If you choose this hotel and intend to go to the Disney parks with their complimentary shuttle, I would not recommend... Every night, their shuttle was late and PACKED full and not a nice bus (old and smelled bad, torn and stained seats etc.) and when it says transport to each theme park, it means drop off at one park and you have to catch another bus to the theme park you were planning on going to... Be sure you ask a Disney employee where the right place is to catch your next bus too -- our driver did not know.
January 15, 2014
Rated 5 out of 5 by Cass0318 First Time Stay
I enjoyed my stay for the First Time at this location! I was absoulutely in love with the bed! I slept like a baby! I wish I could take it home! I was not happy with the room service though. We stayed two nights and she came around 8 am to clean and we were just getting ready for the day. When we got back to the room at 3pm she still had not come back. By 6pm she came around again and at that point we were relaxing and I did not want to be bothered. I was not happy with the service as our room was never cleaned. The other cleaning lady I saw on our floor refused to take my trash because she said it was not one of her rooms to clean. She did however give me some towels I asked for yet I had all my old ones on my bathroom floor the whole time.
January 14, 2014
Rated 3 out of 5 by Castle107 Hotel has nice external facilities
Three areas of concern:
1. Initially the AC/Heating unit wouldn't function and contacted maintenance to get it working.
2. The room had two queen size beds but no chair. I realize that space may be a premium; however, the chair would have made things easier.
3. Housekeeping. We were involved in the Disney Marathon Week (5 days) and our room was vacant at different times (4am until 11am) than what the staff was used to seeing. After the events at Disney we would return, take showers and rest until late afternoon. As a result, we had our room made up only once in our entire stay. We did request towels, etc on the other days. On one of the days of our stay, the housekeeper did come in about 3pm and we stated that would be leaving in a few moments but she never returned and the room was not cleaned nor were towels left to replace soiled ones.
January 13, 2014
Rated 5 out of 5 by Roma14 this hotel has great features
we loved the location the room was
wonderful we enjoyed the pool
assistance at check in was great
needed a room near elevator no
problem the housekeeper I don't know
her name but she is on the 6th floor
our room was 4614 she was exceptional
she is from Jamaica
at the front desk Bianca was wonderful
remembered us from last year
Elizabeth in sales even sent an email
to ask what if any requrements we needed
great customer service
Even nick at bellman took our luggage
to room changed rooms and gave me
his extension if we needed anything else
also made us res at our favourite
January 12, 2014
Rated 3 out of 5 by dynamo nice pool and outdoor amenities
Overall a nice hotel. WiFi did not work in hotel rooms..had to go to the lobby to use. Housecleaning staff missed replenishing something every day in the room.
January 10, 2014
Rated 2 out of 5 by DionneD Not the hotel's best moment
My family and I, (two adults & two teenage children) were in a Jr. Suite- Room 4114 to be exact.
One would think the room would be clean from the start. However, the room was dirty; the beds appeared as if someone had been sleeping on top of them. The sheets were stained. The floors were dirty, and required a sweeping and mopping. The room didn’t have any of the amenities: cups, soap, and toilet paper. It was a disaster. The front desk was contacted on our arrival to send new sheets, towels and soaps. We waited for about two hours and not one individual showed.
I went to the front desk still nothing. My family and I were too exhausted to continue to wait; we fell asleep. Early the next morning, I returned to the front desk asking for toilet paper, soap and cups drink out of. I explained to the staff at the front desk I would like for the room to be thoroughly cleaned. We would be departing for Disney and would like to return to a clean room. After about 30 minutes a person arrived with cups, and a roll of toilet paper. We soon left for Disney after this delivery.
Upon our return at 11:00 pm that night, the beds were made but the floors were still disgusting. The floors had not been swept or mopped as requested. My family and I walked throughout the room with shoes on.
The previous time we stayed at this hotel, the water was off. We were not made aware until after we checked in and were in our rooms trying to use the bathroom. One would think the hotel staff would try to offer something for this bad experience, nothing. The staff is more nonchalant than anything else.
After this last experience, I will not be returning to this hotel EVER!!!! I will not recommend this hotel to anyone I know. Each time I have stayed at your hotel each was bad experience only getting worse with each stay. From now on we will make reservations at another SPG hotel.
January 7, 2014
Rated 3 out of 5 by Rab567 A week at Disneyworld
The Hotel was better than we expected and the convenience to the Parks was right on target but we constantly needed to ask for towels and floor mats. The water was non-existent two of the seven mornings we were there which made the mornings quite uncomfortable. The public toilet in the lobby did not work most of the time and was not clean nor stocked with toilet paper.
January 3, 2014