Rated 5 out of 5 by tank29360 Excellent Hotel with Great Staff!!!
From the moment we stepped into the lobby, we knew this was a Class Act. The Staff greeted us warmly and took care of our every need. The guest service went above and beyond to make our stay enjoyable. The pool area was heavenly and the pool bar was a great touch. Breakfast was tasty and filling. I would recommend the Sheraton to all that want a great night's rest near all the attractions, with hotel amenities galore.
May 5, 2013
Rated 1 out of 5 by Manju Disappointed
My boyfriend and I were going to stay at this hotel after a long day at disney. We checked into the hotel and the lobby was beautiful. My thought on the hotel was great seeing how the lobby is so well maintained. That thought went out the window as soon as we opened the door to our room.
What wasn't wrong with our room? The floors were not cleaned. The beds had hair and stains throughout the sheets. The bathroom was not cleaned there was dried urine on the toilet seat and there was hair all over the vanity.
I called down to the front desk and the woman on the phone said that they would be bringing up new room keys. Before anyone could bring us keys two cleaning ladies knocked and asked if they could see the room. They told us to give them an hour to get the room cleaned. I said no thank you because who wants to wait an hour for a room that should have already been clean??? As they left the room and we shut the door....the thermostat fell OFF of the wall!
Then there was a knock at the door and it was our new room keys...brought to us by the bell boy....not a manager or guest service associate....the bell boy. With two free soda vouchers.
Instead of taking the new room keys and getting to a new CLEAN room...we experienced another dirty room. We decided to just leave. We walked down to the lobby and told them we were unhappy and we wanted to leave. Instead of trying to get us to stay and upgrade our room maybe do SOMETHING to not let us leave, the man at the desk just said okay let me refund you your money.
I will never stay at this hotel ever again. It was dirty and disgusting. The only reason we choose this hotel was because it was rated as a four star hotel on all of the major hotel websites. It was not a four star hotel, not even close.
July 16, 2012
Rated 4 out of 5 by mvscls Great improvement
The overall refurbishment was done well. The grounds are completely redone and the lobby is very nice.
The staff is attentive and made sure to help in any way.
The only negatives are the prices at the bar in and out. Both are very nice and again the staff is very good but the prices are way high. Also, had a pizza delivered from Pizza Hut and could not take it in the pool area near the fire. That was a big surprise and kind of embarrassing as we had guests.
Great hotel for Disney visits, 10 minute drive.
Go to Johnnie's Hideaway for happy hour. Just go.
April 26, 2014
Rated 5 out of 5 by jbirdie Clean and friendly
I am very particular about staying in clean hotels. I do read others reviews to make sure of the cleanliness. I have stayed at this hotel twice now and it is always clean. The front desk staff is always friendly and helpful. Elizabeth, at the front desk was so amazing. She heard me say to my husband, " I need coffee" and she immediately offered to go and get me coffee...Wow, that's never happened before. Amazing service. The valet guys are so courteous and friendly too. I would highly recommend this hotel. On Friday's check in, Eric the valet, was just supper nice and helpful.
March 27, 2014
Rated 2 out of 5 by mamoo2000 Nightmare
Well I arrived after midnight being at the magic kingdom all day with my three young ones. When I arrived at the front desk I was informed I have to drive to the building, once I arrived at the building, there was no parking near the building or elevator to unload some how I managed to get to 4rth floor and when I tried my key it won't work and there was no sign of any human to help me so loaded my car and when to the front desk they activated my key once I was in the room the light in the restroom was out and there was no sign of the microwave I requested. So you can imagine it is already midnight and my family was exhausted beyond imagination and we had to wait additional 2 hrs to settle.
August 16, 2013
Rated 4 out of 5 by Trapper Great Staff
We have stayed at this hotel before and after the renovation. It is resort hotel for sure but the staff is great and the food in the restaurant is good but once again the staff is great. Lots of tourist clearly but the staff makes everyone feel great. Even calling the hotel ahead of time is a good experience. We use this hotel as a "staycation" since we live in East Orlando but are season passholders and aren't disapointed. Great Platinum recognition.
May 29, 2014
Rated 5 out of 5 by Roma14 this hotel has great features
we loved the location the room was
wonderful we enjoyed the pool
assistance at check in was great
needed a room near elevator no
problem the housekeeper I don't know
her name but she is on the 6th floor
our room was 4614 she was exceptional
she is from Jamaica
at the front desk Bianca was wonderful
remembered us from last year
Elizabeth in sales even sent an email
to ask what if any requrements we needed
great customer service
Even nick at bellman took our luggage
to room changed rooms and gave me
his extension if we needed anything else
also made us res at our favourite
January 12, 2014
Rated 5 out of 5 by Missya Wonderful experience!
I just wanted to pass along great praise to your resort and staff. We stayed 5 nights last weekend and the beginning of this week and were just delighted with the wonderful resort and service. We were especially impressed with two young men who worked around the pool area (Jonathon "Jon" and Nathan). They went above and beyond to be kind to our children (ages 7 and 10) and get them involved in activities. Also, Alex who works at the Palms Grill and bar was also very kind and went above and beyond for our family. We truly felt comfortable and welcome and enjoyed all facets of our stay. The courtyard/pool area was beautiful and relaxing. We will definitely stay here again. Thank you for all of your hard work!
February 21, 2014
Rated 4 out of 5 by Duder420 Great
Having looked at the reviews for this hotel before booking, I was a little skeptical, but this place totally exceeded my expectations. Staff was friendly, helpful, and polite, everything was clean and safe and the pool was beautiful. I recommend this place to anyone wanting a nice relaxed and very decent place to stay close to the Disney area.
June 6, 2014
Rated 5 out of 5 by Nikefanat Wonderful experience
This hotel is very nice and the staff is extremely friendly..
June 16, 2014
Rated 3 out of 5 by saltshaker very disappointing
We made the reservation three hours before we arrived. When making the reservation, I clearly told the reservation woman that I wanted a King size bed. I mentioned that at least two times. She said "no problem". I arrived and was told that there were no kings available. I insisted and they found one.
The room was neat and clean but the bathroom had problems. The toilet paper holder was broken, which we immediately reported and it was never fixed in the two days that we were there. The fawcet in the tub was broken and the toilet seat was cracked.
We went to the beautiful pool area to relax on the second day but couldn't because the music was too loud and not the type that was conducive to relaxation.
October 27, 2012
Rated 5 out of 5 by Becky75 Great hotel
I enjoyed our stay on the hotel. We stay on building 3, the bad thing is only 1 elevator is working because of the construction. I get a promotion under the door from a Pizzeria. Is a rip off. I have to cancel my credit card, watch out, don't order nothing unless is the hotel. Please go out and eat. there is a lot of places near. We was tired and we always do that on our trips but this time was a scam. Pool is amazing, my daughters love it. Cons. not enough pool towels.
May 19, 2014
Rated 4 out of 5 by TravelerMD2012 Friendly but room for improvement
Staff was very friendly and accommodating. Location is convenient to both Disney and Sea World and it was nice to have a Walgreens and family restaurants nearby. Did have some trouble with getting the room cleaned. Initially signed up for the Green Program but realized that with kids and the sweating around the parks everyday, it was better to have daily cleaning and paper supply replenishment. It was very difficult to get off the program, however, and staff did not clean or resupply the room on two of our stay days. The facility is good overall but I do sense a need to upgrade. One old elevator serving an entire 6F wing seems insufficient. Wifi never worked well. Didn't connect well over the 5 day stay.
March 31, 2013
Rated 2 out of 5 by Mookie00 Highly Overrated
I'm my life I've stayed at some really upscale hotels and because I was referred by a friend to check out The Sheraton Downtown Columbia S.C( I decided to give it a try) Upon arrival everything looked great in lobby but once I entered my room..OMG..Water damaged in ceiling by bathroom, no microwave, mini fridge.Nada. One washcloth for my husband and I.One Dirty red Ottoman and chair with black stains and white crusty stains that looked like a man you know what.I have pictures..Not to mention we weren,'t informed about the renovation. My husband and I was there for our 18th anniversary and we were very unhappy about our room.340$ for nothing the only good thing was the attentive service when I called for more washcloths the next day and comfortable bed.
April 20, 2014
Rated 5 out of 5 by Lorido56 Very pleased
After reading some of the reviews I was hesitant to stay but since most of the reviews I read were from last year when the construction was going on, I decided to stay. I am so glad I did. The staff was very friendly and helpful- some of the best staff I've seen in a hotel- and I've stay in quite a few. The rooms were clean and fresh for an old and remolded hotel. It was close to everything-so I loved the location. All in All it was a wonderful stay. Will do again !
February 8, 2012
Rated 5 out of 5 by Ivyrojo Quick check -in
I arrived at the hotel at 2:00AM after a long day at Disney World... the staff was pleasant and quick to get me to my room... excellent customer service.
June 11, 2014
Rated 4 out of 5 by Frank33131 Great staff
Very decent hotel, and you get exactly what you should be expecting. It is what it is - a resort type hotel. The interactions we had with all the staff were truly excellent. Great customer focus attitude, very genuine, and very much appreciated! Thanks... Especially Jon (Jonathan) who was on Registration duty when we checked in. From the moment I walked up to the desk I was made to feel very welcome & that all our needs would be catered for. He even took the time to follow up with us when he saw my family at breakfast the next morning. Great location etc. We'll be back.
January 23, 2014
Rated 4 out of 5 by FV2014 Love the new look
The renovations to the hotel are great. Excellent location. Cleaning staff came knocking at 8:30 AM regardless of the do not disturb sign. Parking was a disaster, lot was overcrowded and NO spots available because of the prom being held at the hotel. Parking cost should have been refunded.
June 3, 2014
Rated 5 out of 5 by SweetSue Never Went to Disney!
This hotel was beautifully and thoughtfully remodeled. We enjoyed the amenties so much that we never went to Disney! The staff were wonderful, helpful and knowledgeable. The pool bar servers including Elizabeth & Melissa as well as Enrique were top notch! Oscar came by with cool washcloths to ward off the extreme heat and Jayson was hard at work (and with only one arm we even saw him lift patio umbrellas)! The only little complaint was the price of the breakfast buffet $14 seemed a bit steep as there were only the basic selections - nothing out of the ordinary. However all tasted fresh and delicious. Dinners were great and bar-b-que by the pool was just perfect. Many thanks for a wonderful stay - see you real soon!
July 11, 2012
Rated 3 out of 5 by lipigir Not a quality Sheraton hotel
We were really disappointed when we pulled into the driveway of the hotel. It did not meet our expectations of what a Sheraton hotel should be. The outside of the hotel looked dingy and the lobby looked more like a cheaper hotel than a Sheraton. The room was small, but seemed clean. Until we went to the bathroom and it smelled bad, like moldy or old towels. We tried to air it out but the smell was still there the next day. The parking lot was covered with construction material. One morning, there was a random wet towel outside our balcony door. No idea how it got there.
August 13, 2012
Rated 5 out of 5 by TET123 Great Hotel/ Great Pool Complex
I had stayed at the hotel in the past when it was the Safari by Sheraton. It was on the old side then. When i walked into the hotel I was impressed with everything that they had done and it looked great. The room was also great and loved the fact of the balcony. Even with a room near the pool it was very quiet. The staff was very helpful and room was kept very clean. Overall a great time.
May 25, 2014
Rated 4 out of 5 by Diamond78 Great Value!
We were scheduled to stay for a week in a regular room - which was upgraded to a suite when we checked in as Gold members. The staff was very nice and easy to work with. The rooms are clean, although maybe in need of a little upgrading, but overall very nice. The pool area was very well kept with plenty of loungers and umbrellas. One thing I would note is our room faced the pool (which was better than the parking lot) but the balcony door/windows let in a lot of noise from the pool area. There is also laundry available on site - which since we needed was fantastic! The location also has several restaurants close by and very easy access to Disney. Overall this is a great value and we would definitely stay here again.
March 13, 2013
Rated 5 out of 5 by Divine1041 Excellent Stay
Great services,wonderful pillows and very friendly staff!
June 9, 2014
Rated 5 out of 5 by Karissa2828 Fantastic place to enjoy a vacation!!!
From the minute I arrived at the door, to the minute I left, everyone was very professional and very eager to serve and make my vacation comfortable and enjoyable. It was absolutly camaraderie at its best! I loved the clean white sheets, soft bedding, the pillows and the white towells. Everything in the room was nice and clean; this is one of the most important features I look for in a hotel. The service was excellent and all staff members were very polite and sweet. Having two pools to choose from was great! I would like to thank the SPG Lady Ambassador for her kindness!! I recommend this hotel to anyone who is looking for a fantastic place to stay near Orlando and the Disney parks!!! A very nice family oriented hotel!!
October 3, 2013
Rated 3 out of 5 by wmzap Resort was average
We had three parties with us in 3 different rooms. Our room overlooked parking lot and was right over a broken hinged gate that slammed all night long. Rooms were nice and clean. One of the 3 rooms did have a cockroach in the bathroom. Stair wells were filthy! Pool was nice & comfortable. Not sure the surprise "resort fees" at check out are in order. I have stayed at several resorts and never paid such a thing. If you want to do that, include it in the price because that was a huge turn off to us...especially when you aren't a huge glamorous resort to begin with.
September 3, 2013
Rated 5 out of 5 by Pastora14 Excellent Hotel for relaxing and family time
I stayed this past weekend for the memorial weekend and Disney Parks. I had an excellent experience with the hotel. The staff very friendly and the pool facilities exceptional. The location is great near to Disney Park. The fronk desk staff very helpful and have a great leader in Greg the front desk manager .
May 27, 2014
Rated 5 out of 5 by Nikki5000 A wonderful getaway
My husband and I had a GREAT experience at your hotel . The staff was attentive was ready and eager to help. The room was breath taking very cozy. I also love ZEST restaurant have a great selection of entrees
June 3, 2014
Rated 4 out of 5 by michellejax Best customer service
The overall staff was great however I would like to acknowledge Elizabeth who is at the front desk. She went above and beyond for me with a issue I had about finding a place to board my doggie on the day of our check out. It was a Sunday and I could not get through to the one that is on Disney's property. Elizabeth did not give just give me the #, she called them and had them get in contact with me. She then followed up with me. She is wonderful and should be acknowledged for going above and beyond. B/c of her this will be my goto resort when I am in Orlando!
May 23, 2012
Rated 4 out of 5 by Brian36 Not what I expected
As a business traveler I dread "Resort Type" hotels, but I was pleasantly surprised by this one...especially by the staff.
March 24, 2012
Rated 2 out of 5 by lycaza Expected more
Only one elevator was working, had to use the stairs to go up and down ALL the time. Did not receive coffee for my second night.
Room faced the pool, very noisy, I can not understand why the loud music?
At check in there was a pair of someone else's shorts in the chair in the balcony.
.Did not enjoy at all.
May 26, 2014