Rated 5 out of 5 by WilliamBill Sheraton at Disney
Nice Resort. Not on Disney property but very close. A little old but the rooms were remodeled and were very nice. Staff was very friendly and eager to please. Check in was easy. The pool side bar was great. Best Cheeseburger I have ever had at a hotel..... I wasn't crazy about the extra $19 daily Resort Charge but even with that and a HotWire rate it was MUCH MUCH cheaper than any Disney property. Also lots of major restaurants near by. Overall I was very happy with the stay and with the friendliness of the staff. I'd stay there again!!!
February 10, 2014
Rated 5 out of 5 by delta We Will Be Back
Jonathan checked us into a perfect room.Tao (housekeeping) made sure we didn't need for anything.Eric (valet) made my sister and me feel safe when we walked to the store at night. Although we did not actually use the pool area this time, it was clean and peaceful. The room selected for us was clean and comfortable.
August 22, 2014
Rated 2 out of 5 by SK24 Older Hotel - Needs Remodel
This property is nice and well located but needs to be remodeled. Specifically, the room I was in, on the 6th Floor, had barely any water pressure in the shower. Also, the "smart" wall thermostat wasn't connected to the AC unit - an issue I discovered when I walked into a room that was insanely warm. Finally, the elevators in Tower 2 need to be replaced/renovated. The buttons to call the elevators mysteriously don't work or turn off, there are mysterious sounds in the elevators, and are incredibly slow for needing to only travel 6 floors.
August 16, 2013
Rated 4 out of 5 by Jmeg Excellent customer service
We love staying here and do so every time we come to Orlando. The hotel rooms are very clean and comfy. The beds and pillows are the most comfortable. Want to buy that mattress for my house. The pools are great. Kids love the slide. Fun activities for the kids at the pool. Everyone working at the hotel are very accommodating and friendly! Great customer service- they want you to leave happy! Zest restaurant had great breakfast buffet with variety of everything and the chefs omelet off menu is to die for! Elizabeth - SPF ambassador is great! There are too many hotels in Orlando that you can choose from and I really look for great customer service and this sheraton is top notch! Management is doing a great job! Looking forward to our stay next time.
September 16, 2013
Rated 3 out of 5 by JimP Great new pool area
We are staying at this hotel even as I write. The welcoming staff who greet you and offer to park your car are terrific. As well, most of the staff who work the pool area are very attentive. The housekeeping staff needs special recognition for the job they do here. Get rid of the fees for "resort fees", microwaves and most of all parking. These are an insult, especially for SPG members. There is no special recognition for being an SPG member and there should be. Get rid of the cabana rentals too...most people will not ever pay for these. What is the "resort fee" for? There was almost no activities planned and while the pool area is well done, this fee should not exist for that alone. This hotel is in a great location and most staff do a great job.
July 11, 2012
Rated 2 out of 5 by DANA1326 SOME GOOD POINTS/ SOME BAD
INDIA @ THE FRONT DESK WAS VERY FRIENDLY AND HELPFUL. THE BEDS ARE EXTREMELY COMFORTABLE. BUT WHEN WE ARRIVED BACK @ HOTEL AFTER A DAY @ DISNEY THE PARKING LOT WAS OVER CAPACITY. THERE IS ALSO NO PLACE TO TURN AROUND OR LEAVE THE LOT AFTER ENTERING. AFTER I WENT THE FRONT THEY OFFERED TO VALET MY CAR FOR ME & WHEN I RECEIVED MY BILL THERE WAS A CHARGE FOR PARKING. I RESENT THAT AFTER SPENDING 30 MINUTES TRYING TO FIND A SPACE @ 2 IN THE MORNING. NOT COOL! I DON'T UNDERSTAND HOW YOU DON'T HAVE ENOUGH SPACES FOR GUESTS. RUINED MY NIGHT.
May 29, 2013
Rated 4 out of 5 by Zenboat The staff is the very best
I travel all over the country and the world, and while I have stayed in many hotels that are nicer than this one (it's perfectly fine, perfectly nice, clean -- just not the MOST luxurious) I have NEVER had the service I had here. At midnight Rodney the night auditor went to the store and got me contact lens solution and a case. All I did was ask if they had any, he offered, he went -- didn't even charge me for it (they must have a fund for such things?) and wouldn't take a tip! They were all really great.....go there for the service.
November 30, 2013
Rated 4 out of 5 by cdnfamilyonthego Great Staff/Hotel
Overall the experience was great. We had a few small issues, toilet was plugged and the room card lock wasn't working properly, but the staff handled it quickly. The pool is by far the best part about the hotel. The kids events are great and the set up with bar is nice for the adults. Rooms were relatively clean, but more attention to detail behind desks and in corners needs to be done, but beds and sink area were fine. Overall I would highly recommend this hotel. The staff were by far very accommodating and a pleasure to deal with.
August 24, 2013
Rated 5 out of 5 by CousinJed Great hotel for Disney attractions
We stayed on the SPG floor 3. The room was very nice. Street view was good and the noise from traffic did not diminish our experience. The separate bathroom/shower and vanity area was a big plus. Getting ready was much faster and easier. Parking was very good as well. We have stayed at several Sheraton's and this one was great. The only one thing for us was that the beds were not quite as comfortable as some of the other sweet sleepers we've been on, but certainly nothing that would stop us from coming back.
June 6, 2014
Rated 3 out of 5 by kansasfamily Decent hotel near Disney
This is a decent hotel near Disney World. We stayed 4 nights on Universal Studios property and 4 nights on Disney property and then a final night here. It is a fine hotel, nothing special. It is clean enough and has nice beds. Gold SPG recognition was non-existent. Pool temperature was near perfect, but there was not near enough umbrellas around the pool. There are no in room refrigerators. The bell staff was horrible. I asked if they would take my bags and hold them until our room was ready and they acted like it was a huge inconvenience, I ended up leaving everything in my car and dragging it in later. Unfortunately this meant my specialty chocolate I had purchased at the parks melted! Also when we checked out, I pulled around the front to load bags and they just watched instead of offering to help. Since my husband wasn't with us, I would have appreciated the assistance. It is an adequate place to stay though.
August 11, 2014
Rated 5 out of 5 by sebastian Just like new
When I first saw the hotel, the outside is looking old. But once I stepped in WOW. Its beautiful. The staff was great, the pools were big and clean. Love the outside restaurant by the pool. Its also a great location, very close to the outlet malls and Disney and a short drive to Universal.
I had an issue with my SPG status and it was fix by Michelle (Front office supervisor) She fix the problem in 24 hours was fantastic! THANK YOU MICHELLE! I would highly recommend this hotel If I ever go back to Orlando I will stay here again.
May 15, 2012
Rated 5 out of 5 by Debbie711 Great hotel with exemplary staff
Great hotel choice. Clean, well appointed rooms - excellent service - restaurant, gym, pool,spa - all perfect for relaxing after a day at the parks.
The staff was amazing from the moment we pulled up - we were greeted by smiling, kind courteous, respectful and extremely helpful personnel. Not only do the gentleman out front help and guide your patrons with a constant smile - they assist our aging workforce(cab drivers) with getting heavy luggage in their vehicles and loading patrons into those vehicles.
Job well done Sheraton!!
March 13, 2013
Rated 4 out of 5 by Denise14 comfy, clean, friendly
Our room was nice and clean, comfortable, the staff at the resort was very friendly and accomodating. We never ate there as the food seemed high priced especially for families ($12 -$15 brealfast buffet....) I had read some bad reviews after the travel agent booked us, but none of what I read seemed to be true in my opinion. The internet wifi did work well and connected. All in all we enjoyed our stay, we had very little time in the room as we were out at the parks most of the time but our King size bed was very comfortable!
April 7, 2013
Rated 2 out of 5 by toejoe Beware A/C and Other Guests
My family stayed in early December, and had two suites with bunkbeds. Room was very nice and clean but the A/C was loud and very old style. Beware when making reservations, make sure you ask if there are any teams staying at the hotel, While we were there two football teams were there, they dominated the whole hotel, they were very loud late into the night or shouldd I say early morning, and my grandchildren were affraid to use the pool because of the screaming and rowdy play of these pop warner football teams in the pool.
December 9, 2012
Rated 2 out of 5 by Yalin Not a Sheraton standard hotel
Stayed there back in May, 2014. The hotel is not up to a "Sheraton" standard, the hotel in general is very outdated including dirty carpets, dirty lounge chair in the lobby, popcorn ceiling, small and old tub in the bathroom, and super loud old fashion AC. The shuttle to Disneyworld was also old, dirty and stinky, I felt gross sitting on the shuttle. Although the staffs were nice and responsive, this hotel definitely need some update and refurnish.
July 17, 2014
Rated 5 out of 5 by KLave32 Family Orlando Trip
We had a wonderful stay at this resort and it became our little haven for relaxation and comfort after visiting all the tourist spots. The room size was lovely as well as the property itself. Wished I would have packed a swimsuit after I saw the heater water park area. But what shined the most on my trip was what I found in the loss prevention department. Upon arrival to the airport I discovered I left my laptop computer in my room. I contacted the hotel immediately and Luis in Loss Prevention was right on top of the matter. He shipped it to me next day air mail, gave me the tracking number and called again to let me know it was shipped. He is a true asset to this department and his compassion yet professionalism truly outshines my over all experience of this trip.
November 22, 2012
Rated 5 out of 5 by Canadians I was impressed with your hotel
My daughter and I booked 6 nights at your hotel and had a great time. The room was very clean, and the staff(Michelle ) and her team, were very accommodating . The support staff including the cleaning staff , the valet guys were so friendly that it made staying at the sheraton a pleasure. Also the restaurant was amazing. We recommend the tuna, and the salmon for supper. It is centrally located so while we had a car, you didn't really need one as the hotel is in close proximity to several restaurants. Thanks once again .
June 26, 2013
Rated 1 out of 5 by kthkeith Poor access to hotel
My room was in building 3 of the hotel. Access to the building itself is awkward at best. Small entry ways. Not enough room for more than 2 people to stand and wait for the elevator. One of two entrances is also a delivery entrance. I found my having to compete with cleaning people in the morning. The power went out in my room one of the nights. This building is also too far away from any of the business amenities, wifi service is also poor in this location.
Lastly the hotel is not charging $10 to receive UPS packages.
July 12, 2013
Rated 4 out of 5 by PeterVIP Perfect Family experience
Totally 5 star experience in a four star hotel. Sheraton Lake Buena Vista isn't five star like the famous ones, but the experience is 5 star.
Bianca worked with us for weeks before arrival, and made sure we were treated like VIP's. The family suites were perfect for families, the breakfasts were great, the pools and hot tubs were excellent,, but the staff steals the show here. ALL outstanding. Beyond 5 star. ALL of them.
Get family suites if you have kids. Sixteen of us had a wonderful famly vacation. You will too.
November 30, 2013
Rated 4 out of 5 by Cdr71 Great price, decent hotel
This is an older hotel - not the "resort" hotel we were expecting, but for the price, particularly, the room was clean, the service provided was great and the pool/grille area was great. The hotel is close to many restaurants, outlet mall and super easy access to all of the parks. We rented a gazebo at the pool for a few days of our stay and had excellent service. All of the food at the pool was excellent.
July 28, 2014
Rated 3 out of 5 by Paras Great Pool...but I've feedback about Theme park Transportation
I liked my stay at Sheration! Everything was great but the only thing that I've feedback about is the Transportation option to Disney parks...since there's a resort fee that includes transportation option to disney parks, I had assumed that there might be transportation every hour or so but that was not the case. We had to take taxi since the bus times were very inconvenient.
August 4, 2014
Rated 5 out of 5 by papa22 lots of fun
enjoyed the pools and spa . beds sleep great stayed in front and heard no traffic nosie
August 27, 2014
Rated 5 out of 5 by Katelyn23 I adore this hotel!
It was my first time in Orlando, and it was my good friend's 23rd birthday so we were there to go to Disneyworld! The beds were heaven, and the staff was INCREDIBLE. So quick and attentive and sincere, you could tell it really was their pleasure to help you! The grounds were beautiful, the waterslide was awesome, the bartender, front desk agents, and housekeeping were super helpful. I also love that we got to buy our tickets at the hotel, definitely helped us out! Thank you Sheraton LBV. I will definitely be back!
August 24, 2013
Rated 4 out of 5 by CanadaMike Beautiful pool area
The hotel is freshly renovated and includes many conveniences including a terrific pool area, Starbucks coffee shop on site, Universal/Disney tickets on site. Within steps are several restaurants, with Pizza Hut adjacent to the hotel, and Olive garden/Dunkin Donuts right next door. Staff were very attentive to needs. We had a late flight, and they were able to accommodate a later check out at no extra charge, allowing us to stay at the hotel longer. I recommend this hotel, and look forward to staying here again.
February 9, 2014
Rated 4 out of 5 by Jmac84 Great time!
Just returned from our stay. This was our fourth stay here. We really enjoy this property. Very close to the parks and everything else! So many meal choices nearby. And the staff is so nice. Erick at the front desk and Nelson at the pool were both especially helpful! The family suite is very spacious. We spent time at the pool each day and really enjoyed it! We really had an enjoyable stay. Thanks to the staff there! We'll return again soon!
July 12, 2014
Rated 3 out of 5 by Mark111 This hotel is convenient to Disney.
I have used this hotel a number of times for its convenience to Disney. I did have issues checking out this time. Check-out is at Noon. We were late getting in the night before (Magic Kingdom was open until 1 AM). Went to get breakfast before they closed at 11 AM expecting to leave before Noon. When we got back to our room, cleaning had came in and actually put some of our things away in drawers. My son got concern about his iPad and my wife missed getting her flat iron. We think it must have been put in a drawer. Then, they try charging us another day because the cleaning people reported that we were still in the room. Remember, this all happen before the Noon check-out. I tried to checkout online thru the TV but couldn't so we just left since the front desk was so far away.
December 4, 2013
Rated 3 out of 5 by Lisa79 This hotel has good location
the front desk staff were amazing,
The pool bar/resturaunt staff were awful. they were unattentive. It was difficult to impossible to get their attention for service at the bar or pool side. Our cheer group has stayed at the hotel for years and have never experienced such sub standard service. that would be one reason I hesitate to recomend the hotel. i know we are a large group but your kitchen staff know we are coming months in advance and should be prepared food and service wise to accomodate our needs.
March 12, 2013
Rated 2 out of 5 by Linda2121 Deli Staff should be replaced
Order a Club sandwich in your deli. Wednesday night the 22nd of January. I asked the man behind the counter if he could recommend anything on the sandwich list. He went on to say he doesn't eat anything from here like it was bad or something. I went on to order a sandwich that actually looked good until he cut it in half. This was a very small $9.00 half. He was very distracted with his other buddy in the deli eating there food from the restaurant. They were very uninterested in helping anyone. Everyone that came to the counter was bothering them. Not impressed by any of the staff. Gave us a key that did not work. No direction to our room, we had to come back down and ask again. Its the staff that will keep me away. Really not customer friendly and I'm pretty easy going traveler.
January 29, 2014
Rated 1 out of 5 by LIlluke Disappointing
The hotel has recently been upgraded with newer emenities. If you are looking to rest after long days in Orlando you may want to look elsewhere. The beds were very comfortable however the music never stopped playing outside around the pool throughout the night. The volume would randomly get louder and then lower. A party across the hall also went on throughout the night with yelling and loud music. A call to the front desk did nothing. They acknowledge that they know who it was but did nothing to stop it.
October 30, 2012
Rated 4 out of 5 by Khow Overall it was a good experience...with only a few flaws
We booked this hotel off a groupon and previous friends recommendations. Overall our experience was good, although there were 2 aspects that were disappointing. We stayed in a room that was above the valet area and there were what appeared to be hired drivers that socialized well into the evening out there and were pretty loud. Would recommend that they find these drivers an area for this.
The other flaw was in the staff telling us that to use our $30 credit we could do a few different things including room service. We went ahead and did this and upon receiving our bill did not receive a credit. When checking out, the staff offered 2 resolutions which was to credit the resort stay which totaled $22 or send my bill to accounting and credit could take 5-7 days. This was disappointing.
March 18, 2014