Rated 3 out of 5 by Datenightcouple Helpful Staff
Had issues with the shower filling up with water quickly which was gross. This is our third stay in a Sheraton in two years, and twice now the shower issue. The staff were helpful with the issue though.
Unfortunately Nathan Phillip Square is under construction currently and it starts early in the morning. So try to stay on the south side instead.
Booking online would have saved us money and gotten a nicer room.
Overall we had fun and would return. However, our last Sheraton stay in Niagara Falls was really fun, with the SPG points program giving us free wifi and a welcome gift. Wish they had that here too.
August 16, 2012
Rated 3 out of 5 by prs1 Check Out
Lines at check out were long, with limited staff at prime AM check out. Two guests had detailed questions for your staff (one appeared by checking daily schedule for conference facilities ie did not appear to be checking out; the other seemed to be rebooking multiple stays - ie lots of paper being reviewed with your staff). Net is, although I appreciate other guests having their needs addressed, there was no effort to get more check out staff to the front. The rest of us just waited - for what is a minute to check out. I know there is express check out - but I had a quick question regarding the charge card on file. Three other guests were visibly upset waiting to be processed.
January 18, 2013
Rated 2 out of 5 by BIZWHP Great Location; Dated Room
Right in central Toronto, a great location. But, it seems more like a tourism hotel than a business one, which was my purpose. There was a party of some sort on my floor causing great noise and an adjoining room has two fighting children both in in the evening and the following morning. Its almost as if they were actually in my rooms since there seemed to be no soundproofing in the door between my room and theirs. I actually tried to dampen the sound by stuffing a towel into the g at the floor. Not one I would recommend. As an SPG Gold member, on business, you'd think the hotel would allocate rooms better.
December 15, 2013
Rated 4 out of 5 by MattC March Break Treat
We decided to take the kids in to the city for a treat and an overnight stay during March break. The appeal being the indoor / outdoor pool which they loved and no complaints from us in this beautiful weather we are having.
Great location for our needs in the city. The one downside this trip, the fire alarm sounding at 2am for close to 30 minutes. I understand this was totally beyond the hotel's control and safety has to be a priority but there was no mention of it at check out the next morning or even an apology for what must have been a truly disturbed sleep for every guest that night, it certainly was for us.
Hoping that our next trip is considerbaly quieter and alarm free !
March 15, 2012
Rated 4 out of 5 by dwcharlie Fix keys, internet, and hot tub
Had to replace my electronic key three times because first it wouldn't work on my room and next it would not access Club level that I paid extra for. Security guard Mark and front desk checkin Charles cheerfully fixed the problem. Hot tub jets not working and according to a frequent visitor has been like this for many weeks. Club level internet stopped working for free at 9:30 pm of first night. Should continue until noon the next day.
November 18, 2014
Rated 3 out of 5 by NDIns What happened to meeting the customer's needs?
A trend of long check-in line-ups, sold out Club Floor access, and a lack of identifying that weekly customers should be given some attention is now an expectation of mine. During my first few stay's at this property I felt well respected and rewarded for choosing this property over other SPG properties in downtown Toronto. This is no longer the case and other than the rate and very clean rooms (when the beds are made), there is no other reason for me to stay at this hotel. I truly hope that Tony and his management team take the time remember those regular customers when there are large conferences, etc.
March 27, 2013
Rated 5 out of 5 by MatchuATL Oustanding Customer Service
I'm a frequent visitor at the hotel and the team at the club lounge always goes out of their way to make me feel right at home!Also, as a diabetic it is often challenging for me to find suitable eating options when I travel, but the club lounge gang always takes super special care of me and orders special low-sugar / diabetic-friendly breakfast options just for me! Thanks a lot, guys! It makes a huge impact on my stay and how I feel overall. :-)
October 23, 2012
Rated 5 out of 5 by FamilyofFour Very Impressive
My husband and I travelled to Toronto for a one night stay in the Downtown core and the Sheraton was definitely the place to stay! The rooms were clean and very comfortable, we had a great view of Nathan Phillips Square, everyone was very friendly and accommodating and having the ability to walk underground to the Eaton Centre was an added bonus. Our valet parking guy (Serge?) was very friendly and quickly made friends with our 11 year old son. Everyone seemed to go over and above our expectations. We were very pleased with our stay and will definitely consider this hotel on our next Toronto excursion!
January 3, 2012
Rated 4 out of 5 by NGS26 NGS
Good service and comfortable bed but window curtain is so thin. Street lights are disturbing sleep.
December 1, 2014
Rated 1 out of 5 by pasq1 No Fridge
I can't believe in this day and age that your rooms don't have a fridge and microwave. Also what's up with the extra fee for wifi. I cannot recommend this hotel for these reasons. It's like offering a black &white tube TV. Get with the times.
November 28, 2014
Rated 5 out of 5 by Scotty Home Visit
Another great vacation in Toronto and in the Sheraton. All of the staff know us very well as we come across "the pond" Spring and Fall to stay in what we regard as a second home. The Club Lounge staff Blesilda, Semret, Elsys and Joanna and of course John and all the guys. The front desk staff Brian (who always takes care of us) also Steve, Max, Marilyn and Anastacia for their help and friendship. Not forgetting Christina our room attendant for taking care of our needs and her caring personality. Also we would like to mention Moconnan and Tish in the Bistro for their help and friendship as well. Not forgetting Ling and Semret in the Coffee Shop. So many friends see you all in the Spring.
October 23, 2013
Rated 4 out of 5 by Marrick Amazing staff, great amenities and best sleep :)
This hotel has all the amenities you are looking for: a big pool (can be used in both winter and summer), a fully equipped gym (one of the best gyms you can find in hotels in general) and most importantly it has the best mattresses for a very comfortable sleep.
The staff is amazing, very caring, very helpful and very friendly. after almost a year of staying at the Sheraton now, it's like my second family. Plus it's close to the Toronto downtown airport and very central, in the middle of the entertainment district, close to all food places and attractions. Very convenient and affordable for business travellers and people on vacation. I would recommend it for a comfortable and a pleasant stay.
July 14, 2014
Rated 3 out of 5 by ATK5063 Rooms need upgrading
I was surprised to see how dated the rooms have become. Granted its been a while since I stayed last, but the lobby looks nice and you'd expect the rooms to be up to standard. On the positive side, the fitness facility was very nice which made up for it!
November 26, 2014
Rated 3 out of 5 by Chantalle86 Not what you expect from downtown Toronto.
A line up of about 50 people, and only 3 people working very slow moving. Tried renting a movie wouldn't allow us so called front desk that took 15 minutes to get through before someone answered. Then they asked to go see them at the front desk again big line up with 3 people working, wanted to prepay for the movie he said it should work went back to the room and it still didn't work. Called the front desk again and they said I see it here it's working to which it wasn't working still said call front desk. I've stayed in 3 Sheratons in the last 2 weeks and this one was the worst of the 3.
August 6, 2014
Rated 3 out of 5 by Peggy666 Disappointed
I have stayed at Sheraton hotels before and was really looking forward to the experince of this one in Toronto. I was sorely diappointed. My room was disgusting and the hotel was full so there was no option to move. The first thing you saw when you walked into the room was a stain on the carpet about 4' x 2' (sort of reminded you of a crime scene spot). The bathroom sink I was scared to use as it had a 6" crack in it. Also the room was musty smelling. I was attending a conference of almost 1000 people and unfortunately a few people that I talked to had the same experience. I was very letdowm.
June 23, 2014
Rated 5 out of 5 by TorontoFamily Family friendly hotel in perfect location
During the Ice Storm in Toronto, my family was forced to relocate to a hotel as we lost power at home. We couldn't have selected a better hotel. It was reasonably priced, the staff were friendly and helpful, the room was clean and the pool was great. The hotel is superbly located. There is access to the underground PATH so we could explore Toronto without having to dress the kids in Winter gear. It is just a few minutes from all major tourist destinations like the CN tower, aquarium, theatres, etc. Our room overlooked the ice rink at Nathan Phillips square which was lit up beautifully at night.
December 27, 2013
Rated 5 out of 5 by Paul1066 Another wonderful stay
When you are made to feel like a million bucks from check-in, you know you are going to have a great stay.
My family of five enjoyed another Canada Day in Toronto and made a wise choice in returning to the Sheraton Centre Toronto. Tammy checked us in with a smile and made us feel welcome from the start. The hotel staff were excellent, the rooms were very clean we enjoyed every moment of our stay. My daughter loved the soft pillows and said she wanted to take her bed home with her.
The buffet breakfast at the Sheraton is superb. All and all, we had a great stay and would return in a heartbeat.
July 9, 2012
Rated 5 out of 5 by Nicmar Integrity
I left behind a pair of prescription sunglasses in my room and realized this after leaving the hotel while on my flight back to Ottawa. Once I got home, I called the hotel last night and explained my story to someone in lost and found who was able to confirm that my sunglasses were recovered and were in their possesion. I arranged for one of my partners who was staying until today to retrieve them and bring them back for me. I am truly appreciative of your cleaning staff for turning the sunglasses in and for the professional manner in which the lady at lost and found dealt with me.
September 27, 2013
Rated 3 out of 5 by xshanex Acceptable at the Right Price
This is not a property in its prime and the age is showing. The lobby and common areas are very nice. The room is dated. Only two plugs in the room, otherwise you need to use the Bathroom. Bathroom mirror is great if you are under 5'9". Windows are filthy and really take away from wonderful city views. Pool is not well maintained. I was there for two days and the whirlpool jets never worked. The final irksome piece was being nickle and dimed for every little thing. $2 fee to use a credit card, incremental cost for wifi in room, plus add a little more if you want it outside of the room, etc..
August 20, 2013
Rated 1 out of 5 by JWAC No hot water in the morning - the entire stay
I'm a big fan of SPG and normally I like this particular Sheraton, I've stayed here at least a dozen times over the years (and three or four times in as many months recently). The first stay back in November, I reserved a suite for the week and I didn't have heat the entire time. They finally brought up 2 space heaters. Hardly acceptable. Then in my most recent stay last week, the hotel had trouble with the hot water, and even after the hotel water was 'fixed', i still didn't have hot water for my morning shower. I spoke to 3 different managers and all i was offered was points. Points don't do a lot when you have to endure a cold shower every morning. This lasted all week. I was not impressed.
February 8, 2013
Rated 3 out of 5 by Harveytiger Renovations
We have stayed at this hotel many times before.
It is undergoing renos and we were moved once due to noise and even the 2nd room was not quiet.
I understand it needs an upgrade, yet the extra for the Club Floor with being moved to another tower is certainly not worth it
November 22, 2014
Rated 3 out of 5 by mil854 Good, not great
Good location in the center of Toronto. Paying quite a bit for a room and experience that needs improvement. Check in was extremely slow - waited in line for nearly an hour with only 4-5 guests in front of me. It should not take that long to check guests in. Upgraded to club level. The room was comfortable but walls were extremely thin and so could hear everything the neighbors were saying and doing. The wallpaper was old and peeling in a few places and the bathroom needed updating. The food on the club level was mediocre at best. However the lobby was quite nice and the bed comfortable.
April 30, 2014
Rated 5 out of 5 by William202 Outstanding Toronto Stay
From our check-in with Anastasia (Russian), to our Room Service order/delivery, the sleeping room itself and comfort, to check-out with Brian (Washington DC distance learning student) this was a spectacular stay. The team we encountered during the entire stay really gets hospitality, and they live it.
You've won us over, Sheraton Centre Toronto Hotel! Thank You.
Area Manager - Operations PSAV®
November 11, 2014
Rated 5 out of 5 by GeorgionBayVisitor A nice surprise
We checked in on the hottest day of the summer so far. We were greeted in line with a bottle of water, enjoyed a dip in the pool and returned to a clean spacious room. When I tried to open the safe, it would not open. I called guest services and two polite well dressed gentlemen arrived to open the safe within minutes. Then, the supervisor gave us a $50 credit on our room. A nice surprise for sure. We were thinking of leaving the hotel for dinner but instead enjoyed a wonderful meal at the BnB restaurant. I come to Toronto often and will definitely be back. Thanks for a wonderful stay.
July 10, 2012
Rated 3 out of 5 by D2154 Average facilities for a premium price
Sheraton Centre Toronto is an average hotel. Meeting room layout is maze-like and nonsensical.
Some TV channels work some of the time. Common complaint among guests. Will the key cards work? Will the meeting room cards work? Will the lights in the meeting rooms work?
Sometimes the staff respond promptly to problems, sometimes they don't.
But everything costs so much. The food court is busy because you dare not pay hotel prices. Want a projector screen for your meeting room? It's "outsourced" at a truly stunning $175 per day! Outright purchasing a screen would cost not much more!
June 27, 2014
Rated 2 out of 5 by Alain2013 Internet service
I was very desapointed to find out that we had to pay for Internet. Today, this option is not an option anymore, it is required where ever you go. I go in hotels twice a month, I used to be SPG gold member but one day I had a very bad service and I decided to stop using SPG hotels. One year later I decided to try it again and it was not that good, rooms are good but 3 things: First: I had to pay for Internet!!!!!!! Can you imagine! Second: The staff was not that nice, I ask to get my bill at the room and she refused!!! I was shocked! I will not go back to this hotel. In 2 weeks I will try an other SPG hotel. Third : The pillows were horrible, I called to get a hard pillow and they did not had any! :(
January 16, 2013
Rated 4 out of 5 by Ganesan STAFF STAFF STAFF...
The Sheraton Center @ Toronto property is great but more than anything... The STAFF`s are exceptional. Among many I would like to especially recognize Blesilda, John and Munsur from Concierge Lounge for their exceptional service. I would rate them with more than 5 * (Stars).
The service, courtesy, mannerism were exceptional. I would choose this property for my future travel needs considering their exceptional service.
No great work should go un-noticed atleast from my end. Any questions please feel free to reach me.
Thank You for taking time to read my comments.
January 28, 2013
Rated 4 out of 5 by Robbiexxxxxxx Complaint
The night before our Trafalgar Tour started at your hotel we were kept awake until 4 am by Loud, Drunk guests who were going up and down the halls, using profanity, etc. When I pointed this out to your front desk person the next day he basically laid it in our lap because we had not called Security to complain. We did not call Security because we did not know anything about these disruptive people and did not want any retaliation from them. I think your desk person could have been more understanding and polite.. Others who were on our Tour and on the 8th floor had the same complaint.
September 7, 2012
Rated 4 out of 5 by September18 This hotel needs more improvement
First all,it was great.Thank you (Uncle Brian and Steve...at the front desk)for everything.Especially Uncle B.Some people don't know how to smile&how to treat guest.They both serious but some of just looks like nerd.
Second,I'm picky girl. Fortunately I'm feeling ok,stay here not bad.Eventually they were nice to me.
Third,room effect needs to be improved(sound insulation board),floors&rooms needs to renovated.And do some requirements to different country&culture guest,such as electric kettle(for Asian)...etc;
Overall,Thank you for all your guys did.I'm happy to stay here.
August 10, 2014
Rated 3 out of 5 by Jeff Meeting Experience
The hotel room was fine. The physical meeting facilities were adequate. However, hotel staff catering/serving the breakfasts and snacks were as a whole unhelpful and fairly abrupt, actually almost rude. When they ran out of coffee cups, plates or utensils, they seemed put off when we asked for assistance. This was noted in their attitude and response (more often than not, "I'll get to that when they can", as they walked off)
I found the concierge unhelpful in suggestions as to nice neighborhood bars for a nightcap or even restaurant suggestions. When I asked them about a good seafood restaurant for dinner, they suggested 'Red Lobster'
Finally, valet staff was a bright spot. Always helpful and polite.
May 6, 2013