Rated 4 out of 5 by ejaz12 great locatio
I enjoyed my I-day stay specially the Sheraton club, nice view of Skyline of Toronto. I must mention that Aravind Murthy VIP & Sheraton Club Manager is doing a great job and making guest feel valuable!
May 25, 2014
Rated 5 out of 5 by Swag50 The staff are great
I stay at the Sheraton Centre Toronto a fair amount throughout the year. What has always impressed me have been the staff. For my most recent stay I was most impressed with a number of staff. Steve at reception was very helpful in taking care of me and my wife. Blesilda Pagaoa always impresses me. The way she greets people at the club lounge reception is a great way to start the day. She remembers all the guests by name. Amazing...what a great way to start or finish your day. The other person I want to recognize is Myra DeJesus. We had an issue with the heating in our room and she was so helpful and a pleasure to deal with.
March 28, 2014
Rated 4 out of 5 by JohnCT This hotel and conference centre is very good.
Staff was friendly and I felt welcome from the time I stepped on the property. Room service was prompt, courteous and cheerful. My meal was terrific.
The meeting rooms were well appointed and the clean up staff did a great job resetting the rooms between events.
Two minor negatives: 1)The service staff in the BnB and Shopsy's restaurants appeared to be overwhelmed by the volume of lunch and breakfast patrons and service was slow. 2) The AC in my room 630 never achieved a temperature below 74F. I prefer it to be chilly when I sleep.
May 8, 2014
Rated 3 out of 5 by MM51 Loss of amenities; poor room for loyal customer
I selected this hotel because of the (previously) excellent amenities for Lifetime gold members (as I am): the excellent penthouse-level lounge, 'happy hour' snacks, all-day access re tea/coffee, complimentary breakfast, etc. Very disappointing that these are no longer available - Penthouse now an additional $60 charge. No complimentary breakfast for gold level members. I was also really surprised to be given a room that backs on to the elevator (I was in a hurry on check-in and did not realize implications until later that night). Surely, this is one of the worst rooms in a hotel - and it would be given to a lifetime gold member, without giving an alternative? Little details like no newspaper outside door (though available beside elevator) - inconveniences that I did not experience at other nearby hotels. I am very disinclined to return to the Sheraton Centre. Rooms are small and rather 'tired', but I put up with that because of these other 'compensations' -- but now they are no longer available.
May 23, 2014
Rated 5 out of 5 by 1mike1 See you soon!
Seems I am spending more and more time at this hotel lately! I was just here a couple weeks ago and am headed back this weekend. I look forward to my stays as it is like coming home. I am always so warmly welcomed and well cared for that I cannot imagine staying anywhere else when in Toronto. See you Friday!
November 27, 2013
Rated 2 out of 5 by LBMScotland Disappointed
Having booked a club room we had not been advised of building works and were disappointed to find the club lounge was being renovated and a much smaller area had been allocated. Unfortunately this room could not accommodate all guests at times for breakfast.Had to wait before having our breakfast. No atmosphere in the evening, we spent our evenings out of the hotel at one of your competitors. Never informed at booking or before arrival of renovation work. Not worth the additional money spent.
May 13, 2014
Rated 2 out of 5 by Mike033 Terrible check-in
I stay at this hotel only bc it is close to my office in Toronto. However, I have to say to say that the check-in experience is one of the worst in my 24 yrs of business travel - >20 min to check in for such a large property is shameful. And it is a recurring issue. Not enough staff to look after Platinum members. Unacceptable.
August 10, 2013
Rated 5 out of 5 This hotel has the best staff
This hotel is ideally located in Toronto and is close to everything, including airport and subway system. What makes it special are the staff - Brian and the crew are the best! Beds are comforatable as you would expect. Club floor access is recomended for quality light breakfast and good meeting area after work day is done.
August 13, 2013
Rated 3 out of 5 by pita1126 ok but overpriced
The hotel was clean and centrally located but the cost of parking--$50 and the cost of using the internet is way overpriced. There are no maps of the hotel so there is no way to know what restaurants and amenities are available. If you want to order room service you have to find the menu on the tv, be a speed reader or waste 10 minutes until the menu cycles through before calling to place an order. I will say the valet was quick to deliver the car. We will try other hotels next time.
May 13, 2014
Rated 5 out of 5 by Patio50 Conference Stay
My friend and I stayed at the Toronto Downtown Sheraton Centre while I attended a Conference. From check-in to check-out the staff was amazing, rooms were spotless, food both in the restaurant and Conference was excellent, considering they were feeding 400 women at a time. I can't wait to come back next year!
August 18, 2013
Rated 1 out of 5 by cat87 for the price, this hotel did not meet my expectations
I don't know what I was expecting, but for the $$$$ I did expect more out of my room. We had a king size bed which was comfortable, but the room was very warm. We had turned the heat down when we got into the room to the lowest it would go this did not make a difference. The bathroom is small...no counter space at all and you have to try and dry your hair over the toilet because this is where the outlet is.
Also was not informed of the construction on the street that started at 7 a.m. outside our window. Rooms are not very sound proof...heard people coming onto our floor talking till 1:30 in the morning and water running... I'm assuming from other rooms.
Our son and daughter-in-law had the room beside us and they also had the same complaints.
Would have mentioned it upon check out, but was too tired and the man working at the front desk did not bother to ask how our stay was.
We travel for a month at a time every year and have stayed in many hotels and for what you get this Sheraton hotel is WAY over priced.
December 5, 2013
Rated 5 out of 5 by millionm In town for a concert
Have stayed here 3 times before this past year. I have always been welcome back warmly and find the hotel to be convenient and service always top-notch. We left some presents in the car when we realized what had happened they went back down and retrieved them for us. They always go out of there way.
December 4, 2012
Rated 3 out of 5 by dlr51 SPG Recognition - not so special
We arrived at 4:00 PM Saturday. There was a long line checking in but only two parties ahead of us at the gold and platinum reception. After 15 minutes of waiting while the first customer was still being served, we learned from the other customer, who had two young children in tow, that they had already waited half an hour. I went over in the regular line which was being serviced by 7 agents. I was probably 10th in line and made it to the from within 5 minutes. I gave my position to the family with the two young children who, by then, had been next in line for 40 minutes. I went back to the gold and platinum line where my wife had held our place. We were checked in quickly but when I was offered a drink voucher as my "reward," the agent had to leave his post to retrieve it. 5 minutes later he returned without the voucher because they were "locked in the safe." Why bother with the offer if the product isn't even available. The bottom line is that the SPG Gold and Platinum desk was awful.
February 18, 2013
Rated 4 out of 5 by Ccci Good Business Stay
This is a good hotel. The rooms were a bit dated and missing a fridge, but clean and perfectly suitable. The hotel is in a great location, with all sorts of dining options within easy walking distance.
The staff was very accommodating both to me and the group of several hundred in our conference. I needed a late checkout due to morning meetings and a late afternoon flight and the staff had absolutely no problems providing this.
The rate was also very good considering the location.
May 12, 2014
Rated 5 out of 5 by Joakk The front desk staff were extremely helpful.
The front desk staff recognized my SPG level and made me feel very welcome.
February 1, 2014
Rated 1 out of 5 by Bunker Bad heating system
I have stayed at this property more than 100 times. This is the first bad experience. A heat vent which was blowing hot air all night, raised the room temp to 28.5c. This was despite the fact that the air conditioner was working all night. Impossible to get any sleep in this room.
May 31, 2013
Rated 5 out of 5 by sailormac Hotel was average
The one thing that did disappoint me was the fact we were put in the oldest part of the hotel. I feel that even family should be treated like a regular customer. It seems to me that if you are with Starwood hot shot or family you get treated differently and that should not happen.
December 10, 2012
Rated 3 out of 5 by Natwan2 Needs more
The room is fine, but the bath was shabby, toilet seat peeling. Also, charging for internet now? For the $$ of your rooms it should be included, other COMPARABLE hotels have many perks included. It's bad enough parking is so expensive or off-site. Checking out was IMPOSSIBLE.
August 17, 2012
Rated 1 out of 5 by stegpin Very disappointed
I reserved a two-night stay at this hotel (c/i: Jan 29; c/o: Jan 31/14). This was my third stay at this establishment and will likely have been my last one. My first stay in December 2013 was in the Richmond Tower - a tower that should have been demolished years ago. My second stay was in the main tower in a much better room. For my most recent stay, the room (3626) was appalling. A huge stain at the foot of the bed welcomed me as did two chewed up arms rests on the desk chair. Steve, the person who had checked me in, offered to switch me to another room, which I declined as I was tired and I couldn't be bothered. There is no reason for housekeeping not to make a note of this and make sure that either the carpet is cleaned and/or restored or not to rent out the room until it is. Also, the internet in the room was extremely spotty and after numerous attempts at contacting DataValet I was told that it was my laptop's connection that was faulty although it worked fine at the Club Lounge and in the lobby. As a Platinum member, I’m happy to know that I have choices when coming to Toronto (next visit - March 17) and I can assure you that I will be hard-pressed to ever stay at this establishment again. Should you want contact me, I’m sure you have access to my coordinates from the information shared in this review.
February 10, 2014
Rated 5 out of 5 by KevinOFun Toronto Jazzfest
This was my first time attending the Jazz Festival and I've stayed at the Sheraton many times before. This Hotel is by far my favorite place to stay in Toronto and it's close location to the event made it even better! Thank you for another 5 star experience.
July 2, 2013
Rated 4 out of 5 by Paulc2 sheraton review
The Hotel is ideally located especially since it is on the path system. Staff are extremely helpful and friendly-it is like being at home. Some of the facilities are under construction and when completed will definately improve the quality of the Hotel.
April 8, 2012
Rated 4 out of 5 by SL123 Christmas holiday
Having spent Christmas in Ottawa we transferred to the Sheraton for our final 3 nights before flying home. We have visited this hotel in the past and like it for its quality and location.
Check in was relatively quiet when we arrived due to our flight being delayed and we were dealt with quickly from a friendly member of staff. I asked for an upgrade to a Spa room as we were travelling with our teenage son. Not a problem and for $100 a night well worth it. Separate bedroom with jacuzzi bath and flat screen tv in both rooms. Bathroom is a little on the small side, very small sink next to the toilet with little space for toiletries.
Beds and pillows are very comfortable and overall the rooms were very clean but in need of upgrading, looking a little tired.
Gym and pool were good and novel to be able to swim outside while snow is falling.
Upgrade to a Spa or Club room, we received complimentary wifi and buffet breakfast for the duration of our stay.
Washer and dryer on the pool level, very handy when on holiday for more than a few days.
January 5, 2013
Rated 5 out of 5 by PlatinumBlonde Beautiful hotel!
I absolutely loved staying at the Sheraton Centre Toronto Hotel. I was given a room upgrade at check in which was spactacular. The lobby is gorgeous, the resturaunt and bar is excellent. Staff was so friendly as well.
Great for business travelers!
April 11, 2012
Rated 2 out of 5 by underwhelmed2014 Underwhelmed
Upon arriving on our room we found immediately an empty muffin wrapper that clearly the house cleaning should have found if they cleaned the floors at all. I then had a shower and found that the tub was not draining so i had to stand in the dirty water, which took over 10 minutes to finish draining once I got out. We decided to have dinner a shops's most of us ordered purple hayes's while I ordered a rye and coke all drinks were WAY too strong to the point where we had to add water to the drink to even drink them. I must admit the beds were very comfortable and we slept well. The next morning after check out the clerk told us we could leave our bags in luggage storage because we were there for a conference and would not be leaving until later that day. The three of us went to the luggage storage and was greeted by not overly friendly man, who took one of our bags and then told us that the storage was full and shut the door (no sorry, no sympathy, no nothing really). So, we decided to go to coat check and see if they could hold on to our bags (as they had held onto a friends bag the day before). We arrived a coat check and asked if we could leave our bags here as the luggage storage was full, she replied with "I am not taking your luggage" shocked we asked if there was anywhere we might be able to bring it or leave it and we were replied with a quick sharp "NO" and then walked away to answer her ringing cell phone. So we had to walk all the way to my car and leave then there only to be late for our lecture. Once lunch came we shocked again to find that indian, spicy food was all we had to choose from. I know this was probably not the hotel's fault was is was only salt in the wound. One good note, the man we encountered while leaving the parking garage was very friendly and funny!
Overall I was not impressed by our stay and don't think I will be back anytime soon as we paid approx. $200 per night and expected MUCH better.
March 1, 2014
Rated 2 out of 5 by KDP1 Very disappointed with our stay
Long line ups for check in, long wait time for switch board reception, no record of our request for early check in, internet not working. I know that you can't control the noise but our floor was very noisy which required security to resolve.
July 25, 2012
Rated 1 out of 5 by Josh24 Sheraton Toronto - Aweful
Aweful Stay. Had to change rooms 3 times. Air conditioning did not work. Found hair in the in-room coffee maker. Bed spread was covered with dirt, dust and dead bugs. I ended up checking out at 11pm and stayed at a non starwood brand hotel
July 22, 2013
Rated 5 out of 5 by Olga50 Helpful Staff
I stayed at the Sheraton this weekend while attending a conference held at the hotel. Very busy place! Front line staff were exceptional and helpful at all times. Mr. Dunn, please pass on kudos to all your staff on their customer service.
June 24, 2013
Rated 4 out of 5 by NFLD4 Family of 4 from Newfoundland
Excellent stay. Good price for the boat show. The costs at the restaurant was a little high but average I guess for hotel restaurants. Bed was a little soft for hubby!! Overall enjoyed our stay and the staff couldn't be more helpful.
January 21, 2012
Rated 5 out of 5 by Kismis A Great Stay!!!
We were in Toronto for my friends Stagette and stayed at The Sheraton on Queen St W., the staff was so friendly and helpful. Hotel Location is great everywhere we wanted to go was walking distance. We will definitely be coming back.
June 10, 2013
Rated 5 out of 5 by segsan Met all my needs
Perfect location for me to tool around Toronto. Friendly service from the lobby to the Club Lounge, which had fine offerings for breakfast and evening appetizers. Great workout facilities. Can't complain, and I would !
September 26, 2013