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Age Requirement Policy

Guests must be 21 years or older with a valid government-issued ID to check-in. Guests checking into the hotel must have a valid credit card at check-in time.

Rated 3.6 out of 5 by 441 reviewers.
Rated 5 out of 5 by Sheraton Indianapolis is WONDERFUL... I am always impressed with the friendly staff at this Sheraton City Centre Hotel...they are friendly and extremely accommodating. I have stayed here five times in the last 2 years and the hotel is very clean and comfortable, and the food is always fresh...THANK YOU! September 30, 2013
Rated 3 out of 5 by pretty good stay with one exception Overall I would recommend this hotel except for the tempature of our room. We were extremely hot the whole night. Could not adjust the tempature of the room. I had seen this in other reviews and they were correct. I would probably not stay there again because of this. January 13, 2013
Rated 5 out of 5 by great location For my families first vacation in years, we couldn't have chosen a better location. With a great view of downtown indianapolis we came home with great pictures for our album, not to mention the great food and drinks served in the bar and grill located in the lobby. August 15, 2012
Rated 2 out of 5 by Comfort The conference room was way to hot on Monday and then freezing cold on Tuesday. The conference restrooms only had ice cold water to wash our hands with! The meal was so slow getting out during the meeting that everyone ate the cheese cake before the meal came. February 20, 2013
Rated 3 out of 5 by it didn't fit Our door was difficult to open as the safety latch got in the way. The toilet lid and seat would not stay up for the men using the toilet as they hit the edge of the bathroom counter. Tricky for young son to maneuver at night and overall irritating for adult. January 1, 2013
Rated 4 out of 5 by Hotel in great location to most events. Whenever my husband attend the Indiana Black Expo we always stay here. It is centrally located near so many places. The staff is always nice and professional. As a travel agent I look for lodging that my clients would be comfortable and convenient for them. July 22, 2013
Rated 2 out of 5 by our stay My husband and I stayed one night in your hotel room for our "date night". The employees were awesome. The room however was NOT. We found a prescription pill, jellybean, and hair tie lying on the floor. I'm thankful we didn't have a child with us. September 24, 2013
Rated 2 out of 5 by Your lounge is the best...in Indianapolis However my room, 1941, the double bed closest to the window sagged very low to the ground, towards the front right corner. The power outlets nearest the desk were inoperable, as was everything plugged into it, including the desk lamp. So to charge my devices I had to unplug the bedside lamp and clock, both of which I'd have enjoyed the use of. Also, the bedside phone was not operable--the desk phone was. Perhaps if there were at least a SPG member floor with full sized ironing boards, or robes, or more than two sets of towels, I might have been somewhat pleased. But most bothersome, was the lack of any non-children's movie channels, or even any standard SPG pay-per-view movie channels. Whichever committee decided the sparse (except for the approx. 5 different FOX variations) channel listing, should be reassigned from anything having to do with entertainment. The staff was very friendly and helpful, but I'll likely choose the other Starwood locations in the area, when doing work in Indianapolis or for leisure, before I stay here again. Regards, Cameron November 6, 2013
Rated 3 out of 5 by Good room view! My room was ok, there were knats in it, the phone on the desk did not work, the handle on the sink kept coming off. They had the nerve to want $50.00 a night for a mini fridge. The bed was a little hard. Staff was nice for the most part, rooms were clean. July 25, 2012
Rated 4 out of 5 by GREAT LOCATION OVERALL WAS A GOOD STAY... GREAT LOCATION, CLEAN , THE CABLE SYSTEM WENT OFF A FEW TIMES , IN 2 OCACIONS FOR OVER 3 HRS. YES I WA IN A CONFERENCE BUT HAD MY MOM IN THE ROOM. THINK ABOUT ADDING SPANISH NETWORKD TO YOUR LINE UP. STAFF WAS VERY VERY GOOD. May 20, 2013
Rated 5 out of 5 by In the heart of it all This hotel is located right in the center of Indy. You can walk to just about everything Indy has to offer. The rooms were very clean and the staff here are exceptional. The only draw back is that the pool is outdoor and only open in the summer season. October 24, 2011
Rated 4 out of 5 by Great Hotel- Expensive (For Indy) parking A group of colleagues and I stayed at the Sheraton City Centre hotel for two days in early September, 2012. We found the lodgings to be convenient and comfortable, although the $25 per day self parking charge seemed a little excessive for Indianapolis. September 9, 2012
Rated 5 out of 5 by GREAT HOTEL!!! This was a great place to stay. We stayed for a Butler Basketball game and it was very close to everything. Room was great, staff was very nice. I will definitely be returning in March for another game and staying at the Sheraton!! Highly recommend!!! January 28, 2013
Rated 5 out of 5 Almost everything was terrific! The only problem was with checkout when we were charged more for the Club Level Upgrade than what we expected. Not sure if it was totally worked out or not....waiting to see what the credit card charge indicates. Otherwise, everything was excellent! January 7, 2013
Rated 5 out of 5 by The staff is excellant in Guest Services This is my second stay this Month alone. I have stayed 3 times in the past 5 years. The Staff is excellent in their Guest Services Skills. The recognition of a Preferred Guest Status is well noted. I would highly recommend this location to everyone. April 19, 2013
Rated 5 out of 5 by Staff was exceptional! This hotel was conveniently located to everything in downtown Indy and within walking distance of everything we wanted to do. The staff in the Club Lounge (especially Katie) was fantastic and made us feel right at home and catered to our every need. August 15, 2012
Rated 5 out of 5 by TMU48 This hotel is perfectly located to enjoy all the things Indianapolis has to offer in historical sites , museums, and Midwestern cultural events. Close to many fine eateries and even good shopping, it is totally convenient as a downtown property. August 10, 2013
Rated 3 out of 5 by it has it good and bad the staff is VERY friendly. The issue I have is the walls are very thin and so is the ceiling. You here every movement in the rooms and when some one is walking above you here it and in the halls you can here everyone that walks by there voices. July 30, 2013
Rated 5 out of 5 by Fitness center is awesome and Alexander's is great I always enjoy staying at the Sheraton in Indianapolis. The new fitness center is awesome and has great machines for a good work out. Alexander's Restaurant is amazing. The coctails are good, and the chef prepares excellent quality daily specials. March 29, 2013
Rated 4 out of 5 by Perfect location! I love that they have parking, it is close to a ton of great places to eat, sites to see, areas to run and shopping areas- not to mention access to the highway. Staff is always willing to do whatever they can to improve your stay. Great gym too! April 16, 2013
Rated 5 out of 5 by Above and beyond service for our wedding weekend! Our daughter and her wedding party were treated like royality on their special weekend! The hotel was within walking distance of the venue's... and in the hub of the city for our out of town guest to enjoy everything our fair city has to offer! October 16, 2012
Rated 2 out of 5 by Old and dusty (City Center Sheraton-INDY) Honestly the property needs a major upgrade to floors, furnishing, etc. My room had a couple of vents near the sink outside the bathroom that had not been cleaned in a while. Just not up the standards I have come to like with spg. October 11, 2013
Rated 4 out of 5 by Great business stay The staff is very nice and helpful at this hotel. The amenities are very nice and comfortable. There are expanded hours for the resturant and bar which is helpful to late arrival guest that might want a lite bite after traveling. September 8, 2013
Rated 5 out of 5 by Great Indianapolis Hotel We only stayed one night, but the staff was outstanding. We stayed on the club level and the evening snacks and the morning breakfast were great. The hotel was located close to all our intended sites to visit. We were well cared for. December 31, 2012
Rated 5 out of 5 by Great Indianapolis Experience Excellent hotel to make our B1G Championship experience a positive one. There could have been more staff on duty Friday 7PM for check-ins but once it was 'my turn' all was well. Club lounge had coffee issues each morning. There was never enough coffee brewed and the espresso machine is not the answer, and besides, it kept running out of beans because so busy. Sunday we hit the lounge at 9:40 prior to checkout and no coffee. When I inquired with the lounge host, she said she was getting ready to close and initially was not going to do anything about it until I made a point that this was unacceptable. She offered to make a cup for me but since there were several others wanting coffee I felt she should have still been brewing in quantity. The night manager was in the lounge and I shared my concern. You have a major event and the hotel is busy. Deal with it. The exit at the parking garage didn't work and nobody answered the intercom. Had a parking pass, but still had to ask my son to get out and lift the bar so we could leave. Other than that, great stay. December 6, 2012
Rated 4 out of 5 by Pre Christmas Family Fun Special occasion downtown, watching and waiting for the " Circle of Lights ". Standing on the 9th floor outside pool area watching the people below and all the activities was fun. December 2, 2013
Rated 4 out of 5 by Cold room, marginal response The room was cold due to poorly functioning heating system. They brought a temporary heater. No one offered to move me to another floor. I spoke with people in our convention on other floors and the room temperature was fine. April 6, 2013
Rated 5 out of 5 by Great features and location Had all the amenities for comfort and was overlooking Indiana War Memorial and short walk from Indiana World War Memorial. Breakfast buffet was very good and reasonably priced. Sports venues and many restaurants were nearby. January 17, 2013
Rated 5 out of 5 by Indy Stay Very comfortable, clean, accessible to many places within walking distance which was worked out great for me. The staff, professional, not stuffy, very friendly folks, I like that when I travel. Nice view from my room too. June 29, 2013
Rated 5 out of 5 by Beautiful view I love this hotel. The Starwood Preferred Guest floor was excellent, and my room had a beautiful view of the War Memorial. I would definitely stay here again! December 12, 2013
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