Rated 4 out of 5 by dandvicb1961 Just An Okay stay....
As an SPG Gold (Elite) member, was a bit disappointed in this hotel per the below points:
- I realize SF is "expensive" but $50/night Parking?? Completely unreasonable!!
- Bathroom in room "poorly designed" as in very small & could use "pocket doors".
- Poor lighting in bath /toilet area and there needs to be a another switch added just for bathroom; lights in vanity area can disturb anyone who's sleeping.
- Saw black "mold/mildew" around sprinkler head in bathroom, took photo.
-poor ventilation in bathroom
August 19, 2014
Rated 5 out of 5 by Andy1958 awesome hotel!!!!!
We came to San Francisco for our wedding and many of our guests stayed here at the Sheraton Fisherman's Wharf as well...everyone fell in love with this hotel...every staff member we came in contact with treated us if we were the only guests staying there...the folks at check in couldn't have been nicer....the concierge was awesome...the guys out front helping us get taxis were always johnny on the spot...the housekeeping staff was always friendly...we fell in love with San Francisco and the Sheraton Fisherman's Wharf!
October 9, 2013
Rated 3 out of 5 by mike618 Decent enough, though a little off the beaten track
I found the hotel to be solidly average. Definitely close to the wharf (5 minute walk) but too far from the rest of the city for what I was hoping to get. It is called Sheraton Fisherman's Wharf, though, so no false advertising there. Smallish cramped lobby/desk area, but rooms were clean and okay. Overpriced for what you get (even for San Fran). Long lines when I checked in and when I wanted to get checked out. I think it was a busy time in May, but there could have been more people working at the desk to cover the load when the hotel was obviously full. As a platinum member I was quite well-received but no mention of room upgrade (I usually get one or get notified when they don't have any available). No lounge, but they gave me a breakfast coupon for the restaurant.
May 23, 2013
Rated 3 out of 5 by CTDT65 mr
The location and the fire pits add to the desire of this hotel.
A few items that could be improved on considering the room cost, first to charge $19 dollars for a pot of coffee brought to room is "outlandish" as well as $25 for breakfast per person. Secondly the nickel & dime charge of .59 cents per minute for the internet, with the exception of printing boarding passes, sadly, leaves a sour,
CHEAP, taste about the hotel. Lastly get to top floor away from street noise if you do not want to woken up at 5:00 am..
December 15, 2012
Rated 4 out of 5 by JEG123 Dated but extremely convenient
The Sheraton Fisherman's Wharf was perfectly located for visiting all the sites in the SF bay area. The pier was an easy 2 minute walk and we found excellent restaurants within walking distance.
The hotel is dated but not badly so, needing a freshen up, including showers and flooring.
I do not recommend using hotel limo service. Our driver for a 5 am airport departure was missing, when found he did not speak English well, and had terrible breath. Taxi's are almost always easy to find or group shuttle.
May 6, 2014
Rated 4 out of 5 by ETHINNV Bathrooms too small
While the hotel and the bedroom were generally fine, the bathroom leaves much to be desired. It's size is most appropriate for a WWII submarine. The closet also has a problem. Pants hang down on top of the safe so that they easily become wrinkled. The safe should be on the right side of the closet, not the left. Doesn't anyone ever look at the plans before things are installed? On the plus side, the staff is friendly and efficient, the heated pool is great, and the breakfast buffet is excellent
July 1, 2014
Rated 3 out of 5 by Robin Only wish the staff could be more helpful
I booked for two nights but needed to extend to three nights. When I checked in, the front desk told that I could wait till the following day to do it, when I am less rushed. But on the following day, I was told that the hotel is SO overbooked that there is no chance for me to extend. After I pleaded that I had a four-year old with me and the moving for one night would be rather painful I was told to call the main line because I have a gold status and they might be able to help. The mainl line then told me that there is nothing they can do. I had to scramble and booked another hotel. When I checked out in the morning, I was then told there were rooms available! How could you go from "so overbooked" to "oh, we have some rooms available" overnight like that?! Someone somewhere must've messed up.
March 29, 2013
Rated 1 out of 5 by Edpsych One week's stay
The hotel fell well short of expectations and compared poorly with other hotels/motel on our drive from LA to San Francisco: The cost of parking was excessive. The interior decor was extremely poor. Bathrooms were very small. Lack of double glazing prevented being disturbed by the hotel's air con units. lack of proper restaurant facilities and availability of free wifi in the lobby was appalling. I advised a friend to change his booking!
October 4, 2014
Rated 3 out of 5 by Artie Beware !!
The rooms in this hotel are extremely small. If your party is three persons or more, you will find it very inconvenient unless you have a suite (of which there are only 8 in the hotel). The rooms also offer very little storage for your belongings and lack conveniences such as hooks or bars for hand towels and counter space on which to place your necessities. The closets are tiny and a lot of the closet space is occupied by the ironing board. The best thing about the hotel is its location.
August 1, 2012
Rated 3 out of 5 by Will123 Average
This Sheraton has a great location, but it is a but grungy looking. The room itself was fine, but the overall look and feel is a bit outdated. The worst part of the hotel was the breakfast, which was not cheap. It was a typical continental breakfast, but the food was cold, the quality was poor, and the selection was not impressive. It made more sense, financially and taste-wise, to buy from the cafe inside the hotel - cheaper and better quality items, with roughly the same selection.
May 27, 2014
Rated 3 out of 5 by Mike0600 Great Location, Needs Improvement
Upon check-in no upgrade was given, despite being a Platinum member and despite requesting. Hotel is expansive, covering a whole city block. Room was clean, but showing age. Little annoyances like outlets that wouldn't hold in the plugs and several tv channels that were out seemed to deter from the overall experience. Wakeup call was requested, but never administered in the morning so I had to call them to make sure they were awake. Overall, location outweighs the other issues, barely.
February 14, 2013
Rated 5 out of 5 by northamerican Great Property
Only had the pleasure to stay here one evening and it's right in the heart of The Wharf, great location for the attractions as well as grocery, pharmacy and lots of shopping in immediate proximity. Was bumped to a suite for the stay and they had a good breakfast buffet included. Great reception and all the staff was incredibly friendly and attentive! Absolutely recommend this location.
October 22, 2014
Rated 4 out of 5 by Subbasil25 good hotel
I staid with my wife for 4 nights.
The hotel is ideally located, the tram stop is just outside the door and it's ideal to explore the Wharf. We liked the clean rooms, excellent staff, the outside pool and deck area and the workout room.
On the first night (Saturday) we had very noisy neighbours, I think the walls are rather thin. WIth hindsight we should have called the concierge about this there and then. The following nights were fine.
Overall we enjoyed our stay and would return.
May 1, 2014
Rated 4 out of 5 by Truewoman Noise Level
Our room was on the side of the building where the buses are kept at night. The person I roomed with & I both like fresh air, so left the window open. Our mistake as it was the night before the Giants' parade. The next 2 nights the window was left closed & was impressed the room didn't get overly warm or did we have to turn on the a/c.
November 3, 2014
Rated 2 out of 5 by FrustratedMidwesterner Mediocre at best
Although located conveniently that is as far as the convenience goes. The hotel is divided by a busy driveway that must be traversed to get to building 1. Then up a flight of stairs with your luggage. NO RAMP. and then put everything down to use your room key to get into the small lobby/elevator area. then put things down again if you are on first floor to enter hallway. Put things down a third time when you are at your room. The room we were in was located on the driveway side across from the smoking/social outside fireplaces. The noise level was high and carried on until the wee hours of the morning. Small crowded fitness center and pool is located in separate building and have to walk outside through lobby to get there. There are many other conveniently located hotels within blocks. Stay at one of them
August 15, 2012
Rated 3 out of 5 by CAviaAZ Would stay at another Sheaton Hotel but not this one.
The hotel traffic was noisy and every morning around 4:30 there was a consistent banging. Also there was a small child staying on same floor that could be heard through the walls.
I also tried to get the hotel to honor the Best Price Guarn for our stay as when we tried to file cliam online kept staying reservation could not be found?!
The customer service woman at the hotel refused to honor the lower price.
The room lacking for decor, carpet dated the sheets were stained (?)
April 16, 2014
Rated 3 out of 5 by JOSIE97 HOTEL CLOSE TO EVERYTHING
This hotel is centrally located. In a great area to get to everything. Very clean. When I did arrive it was late at night and did not know anything about the hotel. My only complaint would be that I would have liked the front desk to explain more to me of where everything was in the hotel. Ex: Restaurant, coffee, pool, work out room and even that I needed to swipe my card to go up in the elevator. We sat in elevator and didn't know that. Otherwise great hotel and clean rooms.
February 17, 2014
Rated 3 out of 5 by Carlidom Average Hotel - Great Location
We stayed for 2 nights. Check-in was poor. They tried to put us in a room immediately overlooking the main entrance/exit. We immediately asked to be moved due to the noise. We had to wait for over an hour for another room to be ready. We were offered NOTHING during our wait. They even charge for use of their computers/internet. There was no water pressure in the shower. The pillows are the 'fluffy but immediately go flat' kind, causing a neck strain. i won't stay here again.
November 1, 2012
Rated 4 out of 5 by Mari1 This hotel is where all the action is
This hotel is located just a short distance from where everything is. Our room was very clean. We had an amazing view from our window of the Golden Gate Bridge. On our first day we took a casual stroll to Pier 39, There is a great selection of restaurant at every corner, from fast food, to 4 course meal. The next day headed on foot to Ghiradelli Square, to enjoy a sea salt caramel hot chocolate, and then on the cable cars right around the corner. I will definately be back.
November 28, 2012
Rated 4 out of 5 by BT52 improvements needed
overall the Hotel was excellent, as a business traveler simple upgrades make big gains, a radius shower curtain gives much more shower space in a tight space, also the toilets were accomodating for children but really need updating
November 12, 2014
Rated 4 out of 5 by Garybsingapore Great Location, Excellent staff
It is hard to find a better location to stay when in San Francisco. This property is located within easy walking distance of some of the best attractions, and restaurants in the city. Transportation is easy to access and plentiful. Take the time to understand and use the public transport system.The hotel is safe, well maintained and very comfortable. The staff is outstanding and always exceptionally helpful. I would recommend this hotel for both business and leisure.
September 1, 2013
Rated 3 out of 5 by Roy29 Great location but that's about it
I spent 2 nights with my family at this hotel and took up 2 rooms. I really appreciate its strategic location, which is just 2 blocks away from Pier 39 and it has TJ, Walgreens and IHOP around it.
Rooms are modern but lack refrigerator, microwave, which came standard in other Sheratons that I stayed in before. Towels provided were only two sets instead of three. No free Wi-Fi in the room (there might be in the lounge but I did not check) and parking is expensive.
May 14, 2013
Rated 4 out of 5 by Koko78 Great Location, Great Service
Hotel rooms are clean, modern and lovely suites are reasonably priced - although it would be nice to have a sofabed in the living room and a larger bathtub/shower/toilet area, but the vanity area is spacious and comfortable, and the king bed is very comfortable. Front desk staff were very accommodating and courteous, only cons were the dine in restaurant / café were overpriced, but there are so many other options to eat / get groceries that it isn't a big deal.
June 24, 2013
Rated 3 out of 5 by njwanderlust Bad wifi
Hotel was transitioning to a new wifi carrier so service was spotty to non-existent unless you went to the very busy lobby. To get room wifi, one he'd to call the tech company and have a very complicated connection process but it was still spotty. Rooms were large, nicely designed, very quiet. Hate such bright lighting. Good location with Safeway across the street. Pet peeve - Why can't checkout people at least ask how my stay was when I've just spent $400+$?
February 8, 2014
Rated 4 out of 5 by Patsy13 Ideal location
Since we always want to be near the water, staying at this Sheraton was ideal. The staff were most personable and very helpful whenever we needed guidance or a recommendation. The small size of the bathroom which could not accommodate a towel rack was a surprise but for only three days it was a minor bother. Unfortunately, we left a pair of shoes behind. When we called lost and found the next day, no shoes had been turned in. That was a real disappointment.
August 21, 2012
Rated 4 out of 5 by rcg10 Great Location
This hotel is in a great location for all the features of fishermans warf, and the area. The staff was very helpful and very personable to be around. The rooms are very clean and modern. The only problem I had is with taking a shower, not enough room in the tub. I kept hitting my arm on the wall. My wife and I especially like the fire pits outside nice to relax by and be warm. All in all I would tell anyone who would be going to San Francisco to stay here.
October 17, 2013
Rated 4 out of 5 by Tony365 Decent hotel. Great location.
Check in smooth and efficient.
Good sized room in a reasonably sized hotel. Great location just a short walk from the wharf and within seconds of a good tour company.
Counter staff always very friendly and helpful.
Room was clean, comfortable and reasonably maintained.
Pool was good, if the deck was a little small. I'd expect it rarely used.
Never ate in the hotel, so cannot comment.
No overall issues really.
Would I use it again, yes.
August 10, 2014
Rated 3 out of 5 by Dotty77 No Restaurants/ room service/minibar
We stayed here a couple of nights. We were tired from our flights from Australia and would have liked to just at in our room and collapse, However we had to leave the hotel and walk around not knowing where we going, looking for a reasonable restaurant. The décor could be improved dramatically and the prices are outrageous for Internet and Breakfast. Also, how does one make a decent cup of tea with a coffee machine?
September 7, 2014
Rated 4 out of 5 by Cliff67 Vacation in San Francisco
We stayed for 5 days at your hotel and it met all but two of our expectations. The first was we have become quite accustomed to having Wi-Fi provided as part of the room package and not have what I call a rather steep price charged as an extra fee. Second, your breakfast that was included with our AAA package was the worst I have encountered in many years of travel. If I had paid the 25 dollars that you were charging I would have been extremely upset.
August 21, 2012
Rated 4 out of 5 by JasonP A Princely Welcom
The hotel was fine - a bit grungy, but altogether very conveniently located and well run. The highlight for me was the staff - and Prince the Consierge in particular. We visited from the East Coast with a one-year-old whose schedule did not adjust so my daughter and I spent lots of early morning hours w/ Prince hanging out in the lobby. He was incredibly kind, professional, and curteous. Getting to know him and having his assistance was invaluable.
October 24, 2013