Rated 5 out of 5 by livealoha58 Awesome for Kama'aina
I just love this hotel. It has a great view, great pools, many amenities. Well worth it.
Can't wait to visit again.
December 9, 2014
Rated 4 out of 5 by AttentiveTraveler Clean, Convenient, Classy
Had a one night stay while working in Honolulu and brought my hanai niece along with me - at age 9 she loves hotel stays for the pools and other extravagances!
We checked in after work, around 4:45 pm and headed straight to the pool. Sadly, the waterfall slide closes down at 5 pm - so we missed the main reason we selected this hotel. I'd sure like to see that stay open longer hours.
We did receive an oceanview upgrade, and that was spectacular. The hotel has had several renovations in recent years, and the grounds are fully staffed with a choice of shops and eating. It's also very convenient to safely walking in Waikiki in the evening. Staff were friendly all around.
March 31, 2014
Rated 2 out of 5 by Alberto9 Can this Hotel from SPG be any better?
As an SPG owner in Hawaii area- one would think that SPG would provide better service to their owners. I stayed a few nights in June 2014 and although staff was nice and did their best, I did not receive an upgrade to a Starwood preferred floor-This really bothered me at first but then I realized that maybe SPG does not care. Maybe there is some disconnect between SPG and Sheraton Waikiki? Can this hotel from SPG be any better? This is what SPG and the Sheraton Waikiki should ask themselves. What can SPG and the Sheraton Waikiki do to accommodate SPG Gold and Platinum members-who actually own timeshare in Hawaii?
June 28, 2014
Rated 5 out of 5 by catherinemaxh A beautiful lobby and excellent front desk staff
We just checked yesterday morning and we are already pleasantly surprised and pleased! The front desk clerk (Elaine) was very welcoming and friendly and made us feel comfortable right away. She was able to answer our questions and was very polite and nice. Kudos to Elaine, she is a wonderful representative of this resort hotel!
Our room is very large and comfortable. It is a little dated, but that's ok with us because there are plenty of amenities and fun activities along with a beautiful lobby. There are padded rocking chairs in front of the koi pond and even 2 pool tables to add a bit of fun. If you're looking for a fun family resort, then this is definitely the place!
March 8, 2014
Rated 5 out of 5 by Karate Thanksgiving holiday.
Well, again we find that the Sheraton brand reigns supreme along the Waikiki strip. This was our 3rd stay at Sheraton in as many years, and the Sheraton Waikiki is most definitely the place to stay, especially if you have kids. We had previously stayed at the Moana Surfrider, but not the Royal Hawaiian (it was closed for renovations), however the Royal's Azure is still a class above most of the nearby restaurants. This is our 2nd consecutive year at Sheraton Waikiki, and we found it as good as ever. Also, the ability to charge, to your room, for all of the Sheraton group is a distinct bonus - and they are all within easy walking distance. We will certainly be back again.
December 5, 2012
Rated 4 out of 5 by PManuel Nice Location
This hotel is getting a bit dated and worn. I can see why...it's consistently full due to a wonderful location. As a SPG member they did a nice job of honoring the points, the free stay night and the upgrade. Our room was marvelous. By that I mean the nice sunrise and ocean view. Everyone was pleasant and helpful well, except the rental car desk. It has a nice oceanside infinity pool and a childrens pool with a slide. There were a lot of families there. We had just returned from Japan and were very tired. They respected our jet lag and didn't disturb our sleep for a day and a half. Thank you Sheraton Waikiki, Sheraton Princess and Sheraton Miyako Tokyo for a wonderful vacation.
August 6, 2014
Rated 1 out of 5 by DissedSailor Hotel 101 Needed
The Marine Corps Ball was held at this hotel and I spent one night. After the Ball was over my electronic key didn't work in my room door. In full dress uniform, I went downstairs and stood in the short Preferred line to get the next available agent. When the agent found out I was not a Preferred Member, he directed me to the lengthy check in line. I was so stunned I was speechless.
The next morning, one of the cleaning crew knocked on my door early in the morning to ask if I was checking out that day. Again, stunned. Get your act together Sheraton.
November 6, 2012
Rated 4 out of 5 by DBK808 Pro Bowl Weekend
We had a wonderful time at the Sheraton Waikiki for Pro Bowl Weekend. Prior to my arrival, I received a call from the concierge asking if there was anything she could do prior to arrival. Nice touch. On arrival the desk clerk recognized that I was not in the Preferred Guest line and she recognized that I had stayed at the hotel before and invited me to check in at her desk. Apparently the Preferred desk has moved since my last visit. Her attentiveness was most appreciated. We were upgraded to an ocean front suite and except for a bar sink that would not drain, the rest of the stay was great. The lounge staff was great as well. Thank you for a wonderful weekend. Mahalo David
January 28, 2014
Rated 5 out of 5 by Milliew Perfect Location
Absolute perfect location, oceanfront room an added bonus worth having. Rooms are a bit dated but view and location more than make up for it. Staff were excellent, and nothing was too much trouble. We would thoroughly recommend this hotel, especially with having the children's and adults areas separate, beach next door, great bars and cocktails. What more could you ask for. Thanks so much will definitely be back.
September 9, 2014
Rated 3 out of 5 by DB42 No Aloha,Less than perfect
Our room resevation for a king bed was given away and we were offered a room ($250.00 value) when we paid $375.00
After 1hr with the SPG desk clerk we were given a rm with a KB on the 10th flr with passes to the club flr.Orig. reser. was for the club flr. The breakfast on the club flr was terrible-the hotel could do a lot better here. I have seen what is offered in the buffet when we stayed here in May
They won't give SPG points when booked thru a 3rd party-ie Westjet vacations
November 19, 2011
Rated 4 out of 5 by WILNYC best hotel location on waikiki
still my favorite hotel on waikiki beach!location location location! you couldn't ask for a better spot on the beach or the infinity pool to watch the sunset while sipping a mai tai or lava flow! the staff is very friendly; a special shout out to Mason, Ashley, Craig, Sara, & Nicole at the Edge! thanks for being extra attentive & remembering us each and every time we visit! i also want to thank Brett, Logan, Amy, Erin, & Jeff sorry to see this pool staff leave! i hope the next time we visit the staff will be as good! until then Aloha.. i will be back!
October 27, 2014
Rated 3 out of 5 by kitten2 the pools are wonderful
while i know iti is difficult to accommodate customers who arrive before the 3pm checkin, our flight arrived in honolulu at 12:30. We were at the hotel by 1:15 and since a room was not ready, we had to take our items to the public bathroom to change, lug our bags back to the bell desk and i had to lie at the pool with my purse since i was not comfortable leaving it with our luggage with bell captain. when we came back at 3:00 for our room, we had to wait a good 15 minutes to be tended to even though it was not terribly busy. more staffing at the bell desk at 3:00 when rooms are available would be good. this experience was quite frustrating. otherwise, it was a wonderful stay.
February 12, 2013
Rated 4 out of 5 by Carrera2 Bring confirmation number
We frequently stay at this hotel as SPG Gold members. This time around we tried to check in around 9 pm desk agent was not able to find our reservation, turn out after contacting SPG our reservation had been canceled by SPG no explanation as to why . After one and a half hour of discussion we were given a room , not once did a manager come out to adderesse our dilema. As Gold members we felt we weren't given the attention that should have been given to a gold member. Yes we were given a room but nothing special for the inconviniance that we endured. I will say we love the hotel that's why we frequently stay there , but this time I question is this the way I want to be treated.
September 27, 2012
Rated 2 out of 5 by Kirby Only wish we got the room we booked
We enjoyed this hotel: the best pool for the kids, good location, beds were pretty comfy. However I did not get the room i booked. I reserved a double room months prior to our trip and when we got there I was told that they only had a king available. ok, but I have four people. I was told we could get a rollaway for free. Um, ok, but will that hold two people? The response was, "your kids are small". We switched rooms after three restless nights but I felt like our original room was given to one of the "Preferred Guests". What's the point of making a reservation if they "cannot guarantee beds, only a room"?
August 17, 2012
Rated 1 out of 5 by jimmy0118 Moldy smell in bathroom and shower drain was backed up in a $300 a night hotel
We stayed at this Sheraton for 3 nights while we were in Waikiki. The lobby and surrounding areas were very modern and gave a nice vibe of the hotel. But when we went to our room, it was a huge letdown. First of all, there was this moldy smell from the bathroom shower area. It's very distinctive and even my 4 year old boy told me it's smelly. Then the shower drain was totally backed up while we were showering. The carpet was unclean and the room just felt OLD. I guess we had too high an expectation after seeing the lobby area so we were very very very disappointed. I guess the hotel pool and kids area was more acceptable. Will not be staying at this hotel again if we do visit Oahu.
November 22, 2012
Rated 4 out of 5 by RMB1987 Thankful Yet Opportunities for Improvement
I really appreciated the use of the courtesy room to take a shower as I had a late flight and spent the day hiking Diamond Head (the person sitting next to me on the plane, also thanks you). That was huge! I thought the decor of my room was fair and it needed a facelift compared to other hotels. The room views were phenomenal, though. The elevator system needs a major upgrade, because of its configuration you should consider a destination dispatch system. I got whiplash trying to identify which elevator was responding to my call and at times I needed to have Olympic speed to actually make the car, before the doors closed. Overall, my stay was nice but improvement opportunities exist.
January 22, 2013
Rated 4 out of 5 by Wook Sheraton Waikiki has great view and service.
Actually, I surprised that there was not a toothbrush and razor in my room. and I waited to clean my room until 3AM. so I decided to go tour of Hawaii and arrived back in 11AM. But my second day, I surprised seascape from pool is very great and kind service of lobby's manager. And I had a good time in VIP louge in 31 floor of Sheraton in the evening. I was so happy that my wife satisfied your hotel. because I decided to staty Sheraton altough my wife worried about expensive price. I knew the reason many people recommend to stay Sheraton to me.
I apprecied that you help us have good memories in Hawaii.
September 24, 2012
Rated 5 out of 5 by ruckus123 Simply the best!!
I have stayed at this wonderful hotel 9 stays (about 10 nights each stay) - and it just gets better and better every time I visit. The staff is fantastic, the location cannot be surpassed and the views and the pools are second to none in Waikiki. The best pools on the entire island of Oahu are without a doubt at the Sheraton Waikiki. A few staff members stood out and are fantastic ambassadors for the hotel - Isabelle, Cindy and Ropeta in Hapas, Jones in guest services/housekeeping, and Brett and Logan at the Edge Infitity Pool. The entire staff is fantastic though - so hats off to the entire team.
July 10, 2014
Rated 1 out of 5 by Nasukpauraq Late check-in
I'm a frequent traveler into Honolulu flying in from Anchorage. There is only 1 flight that departs my city which means my arrival into Honolulu is very late. I checked in at 11PM. Your front desk staff never allows a later checkout time beyond 11:00AM. I requested it and only told no. For the amount paid per night, this traveler would have loved to enjoy the day-time activities without having been required to vacate room.
January 29, 2014
Rated 2 out of 5 by SAS12 Very disappointing
From the moment of arrival the problems began with our lack of service. Check-in we were promised a phone call when our room was ready - never happened. Were told room just needed to be cleaned - 2 1/2 hrs. Called to have safe fixed - never happened. Rumfire Restaurant had to walk out - not even acknowledged. No wash cloths from room service one day - didn't even bother to call. Went to checkout on TV - message to try back later. This was very unfortunate because the facility is very nice, but the service was quite lacking. I would expect better service anywhere even if I did not have a gold status.
September 11, 2012
Rated 4 out of 5 by Gen50Bil Nice location away from noisy Kalakaua
Extremely disappointed in the agent that checked us in. She had an attitude problem. She was extremely 'rude'. My reservation was for a City View, 2-beds and a private balcony. There could not be a worse room in the Hotel than the one she gave me. It was the last room at the end of a very long hallway - with a view of 3-large vents on a roof right up to a high window - without any balcony. The small windows were 'screwed' shut and could not be opened. There was no refrig. or any other amenities. I called a Manager and an hour later she found me a room with a balcony - - but only 1-bed which was o.k.
March 4, 2013
Rated 5 out of 5 by Jen73 Relax and Enjoy
The Sheraton Waikiki is our favorite place to take a vacation and enjoy complete relaxation and comfort. We always stay at the Sheraton Waikiki for our annual trip to Hawaii. We love everything about it. It is always hard to say goodbye on our last day but we know that we will be welcomed back again next time. The hotel offers the highest level of service, the view is amazing and the entire staff treat us like lifelong friends. We can't wait for our next visit to our favorite place. Be sure and watch for the sea turtles that swim up in front of the hotel every afternoon. You can easily see them from the infinity pool. Sheraton Waikiki has everything we need for a perfect vacation. Aloha!
June 1, 2014
Rated 5 out of 5 by Mish1a Great Staff & Great Hotel
I just completed my stay here. We had an excellent time. We were treated extremely well by all the staff especially by the pool staff. Chris, Brady, Cameron etc were always there to help us we felt like VIP's. The facilities were very good and the hotel was very clean. It was very busy but this didn't really effect us.
The only 1 negative thing i can say is to do with one of the shops called Lawsons, sorry to say but there is a terrible smell every time you walk past or into the shop. So bad that i could not enter the store and I had to hold my breath every time we walked past, it has something to do with the food they are cooking in there.
Besides that our holiday was a fantastic one :)
November 27, 2012
Rated 4 out of 5 by snodomain This hotel has a great location
I attended this hotel for a business meeting, and combined some pleasure time as well. The hotel is well located, right on the beach. I expected the beach to be larger. Overall, my stay was fine. I was not impressed with the check-in staff. In addition, there was a smell, like a dirty diaper, in the elevator lobby on my floor for 3 days. It appeared the trash in the lobby wasn't emptied. When it was finally emptied, the smell came back the next day further down the hall - I reported the issue to the front desk. Housekeeping was somewhat inconsistent in how the toiletries and towels were restocked.
January 23, 2013
Rated 5 out of 5 by Sam0294 Great view Great stay
My hotel experience was great t the Sheraton Waikiki. The view had a paradise feel and the room was clean and spacious. My only problem was there was no microwave in my room and when I called the front desk they said there was no way to warm up my leftovers. I mean you spend $200 on dinner and u can't even warm up your leftovers. That upset me. But everything else was wonderful. I will definitely recommend this hotel.
December 20, 2013
Rated 1 out of 5 by joeyg13 Less than desirable
The hotel is in a good location, however they nickel and dime you for everything. The rooms need significant updating, I felt I was staying at a motel six, however the price was five times the cost of a motel six. This hotel needs significant updating for rooms and outside appearance. I have stayed in nice hotels around the world, and price is no option, however I feel I was taken advantage of with the accommodations.
February 10, 2013
Rated 4 out of 5 by LTD2014 Great Location and Friendly Staff
The Sheraton Waikiki is a beautiful hotel located on the beach and is within close proximity to shops and fine dining. However, the rooms are below average on cleanliness. During my stay, the staff was very accommodating (excellent customer service) to my needs in having to move to 3 different rooms before finding one that didn't show visible dirt on the floors, holes in the sheets, and mold in the shower. I recommend this hotel because of its excellent features and staff, but I also suggest bringing your shower shoes in case you get a room that they forgot to thoroughly clean upon your arrival.
January 21, 2014
Rated 4 out of 5 by hangingchad Excellent Beach Location and great SPG Recognition
I recently stayed at this hotel for three nights (using points) for a quick vacation. I used three Suite Night Awards and was upgraded to a Malia Suite. The room was very large but very dated. Two balconies with amazing views of the beach and Diamond Head. The lounge was very nice and had decent food with free wine and beer on tap. The few interactions I experienced with the staff were very pleasant. It was also nice to be able to use the facilities at the other surrounding Starwood properties. Overall, this hotel is in an excellent location and provides a decent value. I would stay here again.
November 21, 2012
Rated 5 out of 5 by mpete2014 We love staying at the Sheraton Waikiki
The Sheraton Waikiki hotel has always provide the highest level of guest services and accommodations. Each stay is an extremely positive experience. From the time we step on to the property until we check out every member of the Sheraton Team encountered are exceptional and focused on making our stay a wonderful experience. We are always grateful for the chance to stay at the Sheraton Waikiki!
November 17, 2014
Rated 4 out of 5 by CJSCB Nice stay
My wife and I have stayed at this property several times and have always felt it was a cut above. Unfortunately, our room this time was much more expensive than in the past. Because of the high cost (over $400 per night), I expected a nicer room. We got a very basic room. Other than being invited to a social gathering, we did not feel any special considerations for being SPG members. In the past, we were given an upgraded room, without asking, and at a much lower rate. In setting up this trip, we found many other similar hotels (same star rating), with much lower rates. We travel to Hawaii regularly. On our next trip, we will probably look elsewhere for our hotel needs if rates are still high.
January 18, 2013