Rated 5 out of 5 by StanD Made My Stay
I stayed at the hotel for a conference. I was scheduled to say in a mountain view room, but wanted an ocean view room. I was told via phone prior to arrival that no rooms were available. When I arrived the person at the front desk realized that I was an SPG member and found a very nice ocean view room similar to the one I had a year before. That act alone made my stay.
Rated 5 out of 5 by Travelalot33 Nice hotel that was Plat-Friendly
We have found the Sheraton Waikiki to be "Plat Friendly" and has what we consider to be the best Club Lounge in the United States. Club Lounge had great views and food was good in evenings. Recommend the breakfast buffet for the mornings. My Platinum status was recognized throughout the hotel and was appreciated by the hotel staff. Lobby area is busy and the main pools can be busy with families, but from our perspective an OK tradeoff for the Plat benefits, the service, the Club Lounge, and the views from the ocean front rooms.
Rated 5 out of 5 by ridr Super service at this hotel
This hotel provided excellent service and recognition during my stay. It has surpassed any experience I've had at a Starwood property in the USA. I'm very impressed and have change my plans to visit this hotel again.
Rated 5 out of 5 by Roger96789 VERY COMFORTABLE STAY
Since the hotel is on Waikiki Beach, the view from my room was awesome! My room was attended to immaculately. I was consistently comfortable especially since the room temperature could be personally adjusted.
Rated 5 out of 5 by Campos64 staff is terrific
staff is very friendly and accomodating. everyone I came into contact with smiled and went out of their way to make me feel welcome. thank you!
Rated 5 out of 5 by NVR1992 Over Delivers & Exceeds Expectations
From first arrival this property does everything in the interests of serving their guests. Christmas decor or Christmas sand art, to tropical florlal greets guests. This is one of the few resorts we have stayed at where the staff model a genuine interest in taking care of their guests. This extends from valet, to reception, to conceirge staff, room service, pool attendants, and restaurant staff. The culture of service is outstanding!! A first in class resort with the staff to match! THIS IS OUR FIRST CHOICE FOR ACCOMODATION IN OAHU!!
Rated 5 out of 5 by sbfbob23 overall experience
Hotel met all our expectations and then some.
Rated 5 out of 5 by Willo Sheraton Waikiki
Stayed approximately 5 years ago and again last week. Hotel still excellent, missed the fine dining on the 30th floor, but still enjoyed the sunset from there.
Rated 5 out of 5 by usa22 Loved the Leahi room
We had a great time. much to do. The evening entertainment was great. Really enjoyed the hula dance and singing on our last night.
Rated 5 out of 5 by Jeff71 Excellent stay
The staff was great, the location was awesome and the lounge was amazing
Rated 5 out of 5 by Kehaulani Love the hotel and location
Hotel is perfectly located on the beach. My family age range 19-54 love all the amenities the hotel has to offer. We love the diversity of the hotel guests, the infinity pool, the beach and proximity to the hustle and bustle of Waikiki. First hotel choice always. Staff is always welcoming and friendly.
Rated 5 out of 5 overall experience
the starwood person who checked us in was great and so was the concierge
Rated 5 out of 5 by resar awsome!
Was not disappointed! Beautiful hotel. Room was very spacious and clean. Hotel staff especially check-in (I think her name was Ashley) and housekeeping were very friendly. We stayed at the hotel to celebrate my son's 6th birthday and she (Ashley)went out of her way to make him feel special! This will definitely be the hotel of our choice for any furture "staycations" and we will also reccommend it to all visiting family and friends.
Rated 5 out of 5 by Justin4 local one nighter
I'm a local resident that stayed a night at the Sheraton Waikiki. They were super accommodating, giving me an early check in and a late checkout for kamaaina. Room and view was awesome. No complaints. I would definitely stay again!
Rated 5 out of 5 by ICDoc Sheraton Waikiki October 2012
xx02 suite is very nice. Bedroom view is of Diamond Head and evening bar music is easily heard and enjoyed. Sitting area view is of ocean. Both rooms have lanais which are great for sitting, viewing, snacking and just plain relaxing. Wi-Fi is spotty around the property. Wi-Fi is included in the daily extra charge but it is a 24 hour period. One must go through the sign-up hassle every day when the connection drops out. The connection should remain for the duration of the stay.
Rated 5 out of 5 by Lindush Great stay! 'Looking forward to our return visit.
From check-in to check-out, the staff and management did all they could to ensure a comfortable, no-hassle stay. The choice of pools and their locations were excellent, and were well-supported by towel and cabana services, and a variety of restaurants and fast-food services within easy walking distance. Combined with clean, comfortable rooms, as well as an excellent downtown location, this hotel is a winner!
Rated 5 out of 5 by JCShoes Where in the World is Joe Bonamassa - Why, Waikiki of course!
Followed Joe to Honolulu as he played the Hawaii Theater and stayed at the Sheraton Waikiki. E-V-E-R-Y-O-N-E of the staff went out of their way to make our stay fantastic. From the moment checked in - to 5 days later when we checked out: perfect service. Poolside: waiters/waitresses gave us anything we wanted, even if it was just a glass of water; Surf rentals: Big shot out to Jeff who took excellent care of us; finally all of the staff at the Kai were simply the best. Concierge helped us with a rental car - and recommended spots to stop at around the island. Truly a top-notch hotel.
Rated 5 out of 5 by MelVlak12 BEST TIME EVER
We had the best 10 nights ever. We were lucky enough to be upgraded to a Kai Suite. 2 balconies, huge lounge room and loads of seating.
Check in - we were checked in well before 3:00pm - around 12:30 our room was ready.
Pool staff were so friendly and obliging. Highly recommend hiring a Cabana by the pool.
We ate at all 3 eateries and found them to be all fabulous.
Will definitely be back to stay again.
Jason in Reservations was just delightful, so helpful and informative about room types and bedding configuration.
Beds were super comfortable - the noise from the rum fire restaurant didn't bother us - you just close the balcony doors and it disappeared.
All furniture was in good condition - generous amount of toiletries were left each day and the Club Lounge was a great experience and the views fabulous.
Rated 5 out of 5 by Craig34 Awesome!
Taking the Guest Experience to a new level....nice work...staff were on task and always helpfuf!!
Rated 5 out of 5 by Josie17 Excellent
The staff was very friendly. Right on the beach and a great pool. Rooms were a liitle old but very clean .Only complaint rooms need fans in the washrooms
Rated 5 out of 5 by SanFranGIrl This Hotel Gets My 4 Mai Tais UP Award!
I normally rent a home in Lanikai for my annual trek to Oahu. Purchased 3 nights stay at a great Charity Auction and bought 2 more nights for my stay. Checked in, got the "Guest of the Day Award and abundant perks", that was awesome but more awesome was the Staff who always remembered me by name, & knew I was there for my birthday celebration. Staff is amazing - kudos to Management & thank you Lynn in KAI restaurant for making my morning breakfasts memorable! I'm no longer renting a home on Windward shore & always going to be spending my October birthday at Sheraton Waikiki! PS - might we see some more "tropical events in evening" instead of the disco? And more fish dishes on EDGE menu - some of us just don't do "Fried" when we're fried from the great sun:) AND next door to Halekulani's "House Without A Key" which is fab for 5pm Mai Tais with setting sun and no problem getting back home to Sheraton!
Rated 5 out of 5 by Luckydad Great staff, great service
The staff were exceptional in every respect.
Bars & restaurants were great. Easy to get any sort of transport from conscierge. Near everthing worth being near.
Rated 5 out of 5 by MargieBling Best Oceanside Hotel in Waikiki!
I have been here many times over the last 25 years and the new pool areas are awesome! The Edge Bar has great food & drinks too! All guest services were excellent. Bellmen were super-fast getting my bags and car. Guest Services upgraded my room since I am SPG Preferred Kama'aina. I would recommend this hotel to everyone. I will be back again in 2 months! Thanks!!
Rated 5 out of 5 by splank22 Repeat customer
This is a great hotel, the rooms were amazing. I will be back here next time. thank you to the staff for your fast and curtious help.
Rated 5 out of 5 by kamaaina4sheraton Best Family Resort on Oahu!
is hotel has the best pool for little ones; my son is 2 and daughter is 5. There is plenty of pool area where they can stand and swim without me having to carry them. There is a fun little water slide that my 2 year old loves and a bigger slide that my 5 yeart old and I love. When I am here, I too can really enjoy and relax. They offer great packages with discounts on meals, free photo shoot, and always some extra perks!
I think its the best value for the money!
Rated 5 out of 5 by Gail61 Exceptional Facilities and Service
The infinity pool for adults was fabulous! The view, lounging area and service were exceptional. Thanks to Linda and Brittany!!
Rated 5 out of 5 by kim2639 Amazing Service!
From check in to check out we had amazing service! Everyone was friendly and helpful and made our honeymoon stay extra special. Only thing is that we didn't have enough tokens to give out to exceptional staff members.
Rated 5 out of 5 by Hammer78 Fabulous Service
I have stayed at the Sheraton Waikiki on two occasions... both times the front desk check in was great. courteous and I would recommend this place to anyone.
Rated 5 out of 5 by Katnap Best in comfort
Most comfortable mattress and pillows we have EVER had!
Rated 5 out of 5 by myfab50 This hotel has an amazing atmosphere
We stayed at the Sheraton Waikiki in September and were instantly thrilled with what we saw. From Elaine who checked us in with her friendly yet professional manner to the sheer size and buzz of the hotel. All the staff we encountered were always happy and very helpful and made us feel at home. We will definitely be returning to the Sheraton Waikiki on our next vist...and hopefully that won't be too far away as we miss it already!