Rated 5 out of 5 by TravelerMN Perfect vacation at Sheraton Maui
The staff was incredible and always helpful. We had great room with ocean view. The breakfast was very well prepared. The facility is beautiful, well kept.
September 30, 2013
Rated 5 out of 5 by don1960 Another great vacation
This was my second visit to the Sheraton Maui. The hotel, grounds and beach are beautiful. Great snorkeling at the Black Rock, no need to go anywhere else.
September 23, 2013
Rated 5 out of 5 by shamboy Anna
Great hotel. Staff was very helpful. Especially Anna at the front desk. Got us a great room after a very delayed flight.
November 16, 2014
Rated 5 out of 5 by Blizz excellent hotel
This hotel was amazing with staff that were always happy to help. The position was incredible and is a place we are already planning to come back to
October 28, 2013
Rated 5 out of 5 by MaryN Beautiful resort!
We loved staying here - the resort is beautifully situated at Black Rock on Kaanapali Beach and the service, rooms, and amenities are first-class.
November 19, 2013
Rated 4 out of 5 by jwfamily2013 Takes care of it's members
I was very pleased with the extra care given to the elite members there. Great to be recognized and makes my loyalty towards SPG worth it! Thanks
November 22, 2013
Rated 2 out of 5 by MauiStay2014 Average, poor communication, non-existant "discounts"
In general the property is very nice. Most of the buildings are open, so if there are strong winds, it can be quite loud in the hallways.
The beds are ok, but I found them not to be as comfortable as other hotels I've stayed at in Maui.
A "sweepstakes" card is left in the rooms indicating you could win a variety of prizes, including cash. Scratch the card to see what you win. This is a gimmick to lure you down to the vacation desks and sign you up for a time share presentation. For your time, you can choose compensation (which appeared to be resort credit only). There was no sweepstakes.
When checking in, the front desk attendant told us we would receive a 20% discount on *all* food & beverage purchases on the property if we associated a SPG account number with our reservation & mentioned the discount when dining. No restrictions. I provided my SPG number and was told it was added to our reservation. That evening, we asked a waitress at the Cliff Drive Grill if the discount could be applied. She informed us the discount was 35% off at some of the restaurants, excluding Cliff Drive Grill of course, and the discount would be applied automatically at check-out. When checking out, we saw no discounts applied on any of the food purchases we made and asked the front desk attendant to again clarify what the discount, if any, was supposed to be. She informed us a 20% discount is available at the Black Rock & Teppan-yaki Dan restaurants only and we would need to have booked under a SPG daily room rate to receive the discount. Being told there was a discount influenced our purchases. This was a clear bait & switch tactic. Overall poor communication and unethical practices. Management needs to provide a clear message to all staff & guests and end the gimmicks.
August 9, 2014
Rated 4 out of 5 by Mauilover6218 Great hotel staff
The hotel staff for room service and housekeeping were just wonderful. The front desk representative at check in ensured we got the perfect room.
September 22, 2013
Rated 5 out of 5 by Robert Wonderful facility
This is the BEST facility in all of West Maui, with the BEST snorkelling site....Black Rock right there on the beach. Thank you Sheraton Maui!
March 6, 2013
Rated 5 out of 5 by AndreaDennis Sheraton Review
This hotel was awesome. Clean, very friendly and helpful staff. The grounds of the hotel were kept to perfection. Pool was very clean, and the room was very comfy. I can't think of anything that needs improvement. Thank you for the wonderful stay!
November 14, 2014
Rated 5 out of 5 by zosia suggestions
have map of hotel in room. Be sure always have enough beach towels. Enjoyed the stay. would return. location is wonderful.
March 23, 2014
Rated 5 out of 5 by Tjoe125 Great location
Black rock is a special place. Beautiful location. Try the teppanyaki dan restaurant for a splurge. Great filet mignon and lobster.
December 30, 2013
Rated 3 out of 5 by BBYA Pool is freezing
I stayed here with my 10 month old baby. Pool was ice cold... It ruined our stay. Would not stay here again because of that
January 7, 2013
Rated 5 out of 5 by Microsoft World,s best
My favorite hotel but why change the torch dive from sunset ? Sure it makes it slowly change time over the year but ?????
September 9, 2013
Rated 4 out of 5 by EHLC Nice hotel
The hotel was updated, very nice, great buffet breakfast. Snorkeling on the beach was a lot of fun, and the pool is nice.
August 13, 2013
Rated 5 out of 5 by Susan This hotel and facilites were sensational
Had a very enjoyable stay, staff were excellent and the resort was above expectations, superb. Definitely will return.
February 15, 2013
Rated 5 out of 5 by dalae great experience overall
Thankyou for the experience, including the room upgrade. We were treated well and will return next year if healthy.
February 2, 2013
Rated 4 out of 5 by Beth Great ocean view
We had a great ocean view and saw whales every day. The room was conveniently located for pool and beach access.
March 19, 2013
Rated 5 out of 5 by biggearl great hotel
I would come back again. Only had one problem. TV didn't work properly. Reported but no one repaired it.
February 2, 2014
Rated 5 out of 5 by ACarlson Exceeded our expectations!
Celebrating our daughters sweet sixteen birthday was even more extraordinary with
the Sheraton.Thank You!
January 12, 2014
Rated 5 out of 5 by AJ72 great location
I appreciated the offer of upgrading my room to ocean view for free as a gift for our anniversary.
August 5, 2013
Rated 5 out of 5 by Pascal57 outstanding location
This hotel is well located with a beautiful beach, near the whalers village as well as Lahaina.
September 9, 2013
Rated 5 out of 5 by Sendrey111 Amazing staff!
Such a wonderful time at the beautiful property with the amazing friendly and helpful staff!
September 10, 2013
Rated 5 out of 5 by DanG1960 Best hotel on Kaanapali
The location, grounds, appearance and staff make this the "go" to place on Kaanapali beach.
October 2, 2013
Rated 5 out of 5 by Mich211 Looking forward to coming back!
After a 12 hour flight, the Maui Sheraton was a welcome sight. The staff made check in a breeze, and everyone we encountered was friendly and helpful. The view from our room was amazing. We had an oceanview room and could see lana'i and all Kaanapali beach, as well as the pool grounds. Blackrock and the beach were steps away. The very first day we went snorkeling at Blackrock, a sea turtle swam up right next to us! We had been to Hanauma Bay on Oahu but liked Blackrock much more. The next day, we had cocktails at the pool bar and spotted a whale offshore. The bartender said it was the closest whale sighting of the season. The whale watch booked through the hotel was great too-it left right from the beach and was full of whale encounters and a surprise appearance of a bottlenose dolphin mom and calf. The staff at the hotel kiosk was very attentive and made booking easy. We can't comment on the food as we ate every night at whaler's village within walking distance or Lahaina. The resort provided a free shuttle to and from lahaina and the shuttle driver provided Hawaiian trivia as we rode. He was quite entertaining. Our vacation was a dream, and we can't wait to come back to the Maui Sheraton!
January 25, 2013
Rated 5 out of 5 by MyGirls Breathless
You can just sit back and relax or be as busy and active as you want!
October 31, 2013
Rated 5 out of 5 by FrindgeWorld Great Hotel
We enjoyed our stay very much and there was never a problem.
December 2, 2013
Rated 5 out of 5 by Ross91 Continued excellent service
Thank you for the effort to secure our preferred location
February 4, 2013
Rated 5 out of 5 by Art1950 Great Resort,
Fantastic beach, wish pools would stay open longer
January 15, 2013
Rated 5 out of 5 by Giampi Great Location
Fantastic place, best location on Kaanapali
January 26, 2014