Rated 3 out of 5 by Frustrated2742 Poor management, under staffed
Beautiful hotel, centrally located. But understaffed. Stayed several times hoping my first impressions were wrong however every time it was the same. Check in is a nightmare. It can take up to 30 min waiting in line. (Picture airport line ups). Don't bring a car as it can take another 30 mins pick up and drop off as it's not managed well. Staff is nice but there is no follow through probably because they are too busy. I've had my luggage stored and lost, a package delivered only to be told they are too busy to retrieve it and to come back to front desk in a couple of hours. If you stay here don't expect anything but a clean room and allow for extra time to check in.
March 23, 2014
Rated 3 out of 5 by CL2012 Hotel needs update
I feel compelled to write a review simply because when I dropped off my room key in the boxes there were only 2 options: "extremely satisfied" or "unhappy".
While not impressed with the hotel, I feel manipulated by this tactic of expressing my opinion of my stay.
In general I feel the hotel needs alot of update and reconfiguration. I used the pool for a short time in the evening and found the proximity of the change rooms and finding the pool very cumbersome from the Richmond Tower. And I selected the hotel because of its pool. The water was not heated sufficiently for a partial outdoor pool neither.
The room I had was small, the bed was neatly made. I have never stayed in a hotel where the only option is a single double bed in the room, even in New York W hotel, where the rooms were tiny, they give you a queen.
There also isn't information about the hotel facilities in the room to let you know what's available, so I had to call the front desk a number of times.
Overall it was not a rewarding experience, the halls were old and dated looking, and I couldn't wait to get out of there.
May 22, 2012
Rated 5 out of 5 by Scotty Back Home
Once again another great vacation meeting staff who are now friends and enjoying Toronto shopping of course, Many thanks to Brian and Blessed for their help, friendship and always taking care of us. Also special mention to Marilyn who was a rock in sorting out our room problem on arrival. She was as she always is very helpful, professional and personable. Too many names to mention but all staff are very helpful and kind to us.
May 14, 2014
Rated 5 out of 5 by ATLTravler This hotel is technology friendly
Truly enjoyed stay clubhouse is very accommodating overlooking city on 43fl friendly &helpful staff busy lobby but very technology friendly food court on lower lever however close at 7:00pm
June 22, 2013
Rated 1 out of 5 by POed Bad Customer Service
Besides a sub-par stay, the hotel over charged me and once I discovered this it was next to impossible to get a human on the telephone. I will never stay at this hotel in the future!
April 19, 2013
Rated 5 out of 5 by animal vacation
have stayed at this hotel on three occasions and never been disappointed, staff very friendly and helpful, room spacious and clean. only minor problem is length of time to check in
June 2, 2013
Rated 5 out of 5 by DM34 Great location and hotel
This was a wonderful hotel in a great location in the heart of Toronto. I highly recommend it to anyone doing business in Toronto or wanting to be in the middle of things.
April 7, 2012
Rated 5 out of 5 by Buster66 Weekend stay
My daughter and I were in Toronto for an overnight stay. We were able to check in at 10 Am which was great! The room was nice, clean and quiet. Staff was excellent also.
July 8, 2013
Rated 1 out of 5 by vinnie46 Surprised
We were served a dessert with a long hair. Very surprised and disgusted. Double billed my daughter for her room! English was not well spoken at the registration.
August 1, 2012
Rated 2 out of 5 by Lisa36 Not a Great Value for the Money
Went to Toronto for the boat show and stayed at the Sheraton due to the transportation to and from the boat show. Booked a club room which was very plan, small bathroom and a fridge that diod not work. For $300 a night, I would expect that the room had more working amenities.
Service in the club lounge was awful, waited over 20 minutes before getting someone to take our drink order. Finally had to ask someone. Again, I expect more from a Sheraton. Maybe I expect too much, however, I travel all over the country, and this hotel has nothing special.
It is fine if you are looking for the convenience of not having to drive to the boat show.
January 13, 2014
Rated 5 out of 5 by diversity Excellent facilities
Stayed here for conference. Excellent facilities, great location-near shopping subway. Met family in BNB bistro. Would stay here again!
December 10, 2012
Rated 2 out of 5 by TK6868 Not a great experience
I booked this hotel under a corporate partner rate and am a little surprised at the lack of acknowledgement of being a corporate partner. Check in was quick but not overly welcoming. I was asked if I wanted to pay for an upgrade which is odd in my hotel experience. I received limited information about the property.... still don't know where the gym is.
My room was a good location however the room itself was very worn out. Carpet had several folds in it, desperately needs to be replaced. The hairdryer is actually a hazard, you have to turn it on by plugging it in and off by unplugging it. ?? The tub was badly stained. one of the lamps is burnt out and the air conditioning is behind heavy curtains so the only way to cool the room is to keep the curtains open. ?? as noted my room was a good location however my floor was full of teenage girls and I seemed to be the only person on the floor not with this group. Loud and annoying. Yes I could have moved but I was already unpacked and had work to get done before I noticed the extent of the poor quality. When I called down to get a cork screw as there is not one in the room, it took a second call and a total of an hour to get it. I will not be recommending the hotel on my corporate travel site as clearly my Company's business is not very valuable.
May 23, 2014
Rated 1 out of 5 by Dadnie Terrible location of room
We booked a holiday to come to Toronto to see some sights. I had booked here last year for a conference and everything was great. Paid more to stay at Sheraton instead of other local hotels. Check in was great and staff very helpful. Unfortunately our room located in 1114 was right beside the elevators so all he heard all night was the running of the elevators. At first we thought it was airplanes flying overhead, but then realized we were nowhere near the airport. By the time we called the lobby, they did offer another room across from the lobby but our kids were asleep by then and decided not to disturb them. Very disappointed for the amount we paid.
February 8, 2014
Rated 5 out of 5 by Alex19 Great Property!
Love staying at this hotel whenever I am in Toronto. Location is ideal and staff are great! They make you feel at home!
August 12, 2013
Rated 5 out of 5 by Marc58 Front desk staff is second to none!
The staff at this hotel always exceeds my expectation for great service. They care about having return customers.
March 22, 2012
Rated 5 out of 5 by MtlSam Always Pleasant
The Sheraton, and overall SPG Hotels always exceed my expectations. Great room, great location. Great staff.
June 13, 2013
Rated 5 out of 5 by jd21 fine stay
A great hotel in downtown Toronto. Courteous staff and great service; rooms and beds are very comfortable.
December 10, 2012
Rated 1 out of 5 by RENA1016 WRISTBAND NIGHTMARE
HOTEL STAFF TREATMENT WAS LESS THAN ACCEPTABLE. FORCED TO WEAR WRISTBANDS AND NO GUEST ALLOWED.
August 7, 2013
Rated 4 out of 5 by Flyingtailor Right Downtown
Good hotel a little t0 big for me but fast check in for Elite members.
April 1, 2012
Rated 5 out of 5 by Lynn29 Elegant downtown hotel
-spacious and comfortable rooms
-friendly and courteous service
January 5, 2013
Rated 1 out of 5 by Geroge the safe
safe was broken, never was fixed upon request
May 5, 2013
Rated 5 out of 5 by Thyroid Internationla Meeting
Excellent venue in heart of Toronto
July 15, 2013
Rated 2 out of 5 by passer1 Not good value
The room value I had was $$$$ but my room was one small double bed, wrinkled carpeting, and no hotel features pamphlet. Receptionist told me no other rooms available due to conferences so I walked by both days and I only saw one conference. I'm sure they are told to give absolute lousiest rooms first. Not impressed as an SPG member for 15 years, by far most overpriced room I have ever had for what I was getting.
May 12, 2014
Rated 1 out of 5 by RenoNV Extremely poor service
I arrived at the hotel in the early evening to my room not being ready and waiting for 30 minutes (not too bad, but it was known that I would be arriving at that time). When I finally got to my room there was no bed, but tables with six chairs where the bed should be. I called down and after being told that I should sleep on the couch and then tranfered to the front desk and hung up on, I finally had a lady say she would have a rollaway sent up. I left for a dinner and get back around 2:00 am to find that a rollaway had arrived with no comforter or pillows. Being too tired to deal with it, I managed as was. The next night I had a fun evening with my neighbours who were extremely loud until about 2:00 am. Security came up once after I complained around midnight, but it didn't change the noise level. Again, being too tired I left it. Night three I finally get a real bed, and when I arrived at the hotel at midnight I was happy to see it there, unfortunately it was not made. I had to find the linens and pillows in the closet and make it myself. All-in-all a really bad experience. When asked at checkout how my stay was and I relayed all of this, the response was, 'oh that's too bad." Wow, well done. It's too bad Toronto was very busy, else I would have sought other accomodations the first night.
December 4, 2012
Rated 3 out of 5 by Tulay42 Cold room
Bad things: Cold rooms, heater doesn't work, some days dirty bathroom, noisy guests, restricted free Wi-fi time
But comfortable bed And smooth pillows were wonderful..
May 19, 2014
Rated 5 out of 5 by Iamdam Club Floor
Staying on the Club floor with lounge access made the difference!
Room decor is really old. Not the nicest in Toronto by any means, but I was on 41st floor with great views. Lounge on 43rd floor was excellent. Hotel gym was excellent - bright, spacious, lots of equipment.
May 17, 2014
Rated 3 out of 5 by NYSojourner Sheraton Centre Toronto Hotel
I have stayed at this hotel extensively for the past several months for business, it's like my second home. The hotel is conveniently located in close proximity to shopping and many local attractions like the CN Tower. The staff is always wonderful. If you visit the Club Lounge on the 43rd Floor and you need anything Blesilda will go out of her way to help you. Myra, The Front Desk Manager like Blesilda also loves helping people. I thank them both for all the help they have given me whenever I have an issue which is not very often.
April 28, 2014
Rated 4 out of 5 by Qiang Glad to stay
It's my first time visit Toronto and I have lived in another hotel before I came to Sheraton, and decided to stay here for the left 3 weeks. The facility is just great and the most important is the service here is perfect which really make me feel like home. I met Vincent when I checked in last Tuseday, who said hello to me by mandarin when he noticed that I may come from China, he also helped me a lot to understand facilities, what type of rooms are best suitable to me, after he knew I'm traveling with my wife, and daughter. I feel Vincent and Sheraton are just trying your best to delight the customers, thanks much I really feel good to stay here.
July 29, 2013
Rated 2 out of 5 by Mims26 Not staying here again
I had a bad experience with the bathroom, where there were a relatively big leak caused by the room above us, which was leaking through our ceiling vent in the bathroom, splashing me with dirty water. The staff answering the client services phone line was less than courteous and the phone went unanswered when I tried phoning about our toilet not flushing properly. The staff who came to "fix" the toilet, simply flushed the toilet and said it was fixed. There were hairs in the bathroom, a burnt lightbulb in the bedside lamp and the TV signal was choppy. To top it all off, the fire alarm was set off by a beligerent person in the hotel lobby at 2:30am.
July 22, 2013
Rated 3 out of 5 by will205 Large convention hotel
Hotel is typical of large convention hotels built a couple of decades ago. Well located across from Toronto City Hall and convenient to public transportation. Room was average size. Although it is a no smoking hotel, my room, particularly the bathroom, reeked of cigarette smoke. Hotel made effort to eliminate smell at my request, but it remained. Sheets did not fit bed properly. Front desk and concierge staff very friendly and helpful.
May 9, 2014