Rated 4 out of 5 by chechago1020 I Love it except ......
I love everything about this hotel - location most importantly - the size of the room - cleanliness of the room - and customer service is superb! Only downside is the elevator problem and also the bathroom - i thought the tub had a stain but its cracked in small spot also the wallpaper is peeling off . If you have access to the LOUNGE is a Big Plus - They have delicious food there and very cozy - so for those who wish to stay - I highly recommend an upgrade for lounge access - it's worth IT :)
October 11, 2012
Rated 4 out of 5 by James349 James Taylor
Excellent location and professional staff.
Room size and amenities can be improved.
July 25, 2014
Rated 3 out of 5 by Peoplesfamily Good option when traveling on points.
Nice place provided you are in the spg program. A bit pricey for facilities. Building could use an update.
July 24, 2014
Rated 4 out of 5 by mcmbam Great Location & Comfort
This hotel is in the best location for Boston - amidst exciting Back Bay, and it provides excellent service, comfortable rooms, and responsive staff. We return to this hotel quite often - it is our first choice in the Boston area - this time we had a problem with the shower not working. A quick phone call to guest service yielded a very competent mechanic who promptly fixed the problem. My gold spg status afforded us an upgrade and late checkout, which were wonderful for New Year's weekend.
January 4, 2012
Rated 4 out of 5 by ICA60 Excellent location, pleasant amenities
A corner room provided an amazing view and spaciousness. Accepting the upgrade offer for the Executive Lounge was a great choice. We used the Lounge several times for breakfast and afternoon refreshments. The Concierge was also very helpful in arranging tours, advising on shows and transportation options. The location could not be beat. Would definitely recommend the property.
June 25, 2014
Rated 4 out of 5 by kmholt Amenities: Excellent, Service: Inconsistent
I stayed at the Sheraton Boston Hotel while attending a conference.
The amenities were excellent! Room was spacious, comfortable, and quiet. Exercise facilities, shopping, dining all exist within hotel and others are within close proximity.
Regarding customer service: Desk staffing seemed somewhat inconsistent with their support and information given. Upon check in I was given information pertaining to the conference I was attending, however a few other members of our group (who checked in at a different time) were not given information about the conference. We had all registered for our lodging through the conference website. I was informed that internet access was covered under the conference rate others in the group were not, there was an option to decline housekeeping services in exchange for a meal voucher, I was not informed of this exchange.
Desk staff were polite and helpful towards me, however in observing other customers' interactions, I noted less than polite exchanges. One customer requested a printed quote of the cost of her rooms as there had been some confusion and the rates had changed between the time of her registration and check-in. Desk staff repeatedly told the woman they could not provide this to her and insisted that she should contact Reservations to obtain the quote. I believe the manager on staff should have provided this to her or called Reservations on her behalf.
Waits to speak with desk staff were often moderately long 10 - 15 minutes due to volume of traffic.
August 1, 2014
Rated 5 out of 5 by JamieNYC Attended as part of a group
I stayed in this hotel for the Mensa 2014 Annual Gathering. The rooms were smallish, but very clean, well furnished and comfortable. I received a group rate, which made the stay very affordable for a downtown Boston hotel. The staff was very friendly and welcoming.
July 12, 2014
Rated 2 out of 5 by jjjjjjj Needs updating
Convenient for conventions since it is attached to the mall/convention center but compared to other hotels at this price point, I would choose something else and walk a little. Old bathroom, tub could not hold water, clunky TV. I prefer the down or down-like bedding most other places have at this level. This bedding felt like it had cheap synthetic stuffing. The shampoo and conditioner also seem subpar. If all Sheratons are like this one, I will stay at another hotel brand in the future.
November 6, 2012
Rated 5 out of 5 by FenwayFoodies75 Fenway Getaway
We came up for a weekend to enjoy the town and visit the area around Fenway Park. We loved the location. The room was comfortable. The club room was inviting. The only disappointment was the food offerings. During "cocktail hour" in the clubroom hot food that was cold and unappetizing, no coffee in the machine (a mocha latte turned into foamy hot chocolate), and the Sunday buffet in the hotel restaurant that stopped having flames under the sternos at 11a in spite of a 12n closing time.
December 16, 2013
Rated 5 out of 5 by lois1951 Great Access to City
Hotel stay was wonderful, Comfortable beds, clean rooms, and service was excellent. In heart of Boston and close to downtown sites.
July 21, 2014
Rated 4 out of 5 by RA13 Sheraton Boston
Nice hotel and good for SPG members watching business budgets. Room was nice with good view. Mostly clean. Housekeeping/Vacuuming could have been a bit better. Showers are very weak with extremely suppressed water flow. This was worst room feature. Polite staff always greeted me quite nicely. Starbucks always a nice feature in hotel and proximity to Pru and other shopping/dining is very good. Dining area felt tight and a bit dated but again service was solid.
April 30, 2014
Rated 5 out of 5 by woodley great location
clean, efficient friendly staff
July 25, 2014
Rated 3 out of 5 by Jim00 My thoughts
First impressions of the lobby area was not good, not the wow factor I was expecting for a Sheraton. Also, the room we had was so small with small doors. barely room for two to get around. We do have a Sheraton Hotel where we live, and it is beautiful. Lets just say I was disappointed.
July 7, 2014
Rated 3 out of 5 by MSJohn Very average for trhew price
I was disappointed that a hotel of this stature would not provide as daily newspaper or place my bill under the door the night before checkout. i would say that the staff was minimally responsive and rather unhelpful when I made reservations.
July 11, 2014
Rated 4 out of 5 by RD19 Nice hotel nice price
Competitively priced, easy access to and from highway, clean and comfortable, pleasant staff. Biggest complaint- have to pay for wifi!
July 19, 2014
Rated 5 out of 5 by FFVP This hotel is very conveinent to Boston sites
Good people and good location
July 23, 2014
Rated 3 out of 5 by RP56 Not what I anticipated
The room, although clean and comfortable, was extremely small, even the doors to the room and bathroom were smaller than normal sized-doors. The view from my room was horrible. A brick wall, and below the air conditioning unit for the building behind the brick wall. Very little sunlight, or any view of Boston. The chair in the room was clearly well-worn and needed replacement. Not at all like the pictures online. Best thing was hotel being adjacent to the convention center.
October 2, 2013
Rated 4 out of 5 by return15 Comfortable
The room was comfortable and clean. The front dest, although extremely busy and needing more staff, was professional and very helpful. The evening cocktail and continental breakfast on the Club Floor was disappointing in two areas. Although, wine and beer were available we prefer an evening cocktail. A professional bartender was present, but did not have the product available to her. Most hotels we find the Club floor has at a minimum hard boiled eggs and yogert in the protein in the morning and many time there are scambled eggs, smoked salmon, etc. I think cereal, fresh fruit, and pastries are inadquate these days. Even the chain motels offer a more extensive continental breakfast. Also, I would not have been so disappointed if the front dest did not say there were eggs or another hot dish besides hot oatmeal.
September 8, 2013
Rated 4 out of 5 by Kell8585 Everything but the room was great!
The lobby, the staff, all excellent! BUT, the room did NOT meet up to the standards that I read on your website! The bed was not comfortable at all. The Room was rather dated, and needed to be renovated, due to torn lamp shades, stained/dirty wallpaper in the bathroom, old furniture that was worn and tattered. It worked for our work meeting, but knowing that there is another hotel close by to the convention center I would go there in the future, unless you re-do your rooms.
December 10, 2012
Rated 3 out of 5 by Beba13 Sheraton Boston - good location
Good location. Close to the Convention Center and Shopping Mall.
July 21, 2014
Rated 2 out of 5 by Mensate Far Too Expensive
Had a junior suite. Big but the extra space was dead space in the foyer. No refrigerator. No other amenities. Staff was very good. No restaurant. Connection to Prudential Center was very convenient but the hotel is far far too expensive for what it offers.
July 7, 2014
Rated 5 out of 5 by Susan321 Excellent for large group meetings
The conference facilities were very spacious. The staff in the lobby restaurant were outstanding, which elevated a routine dinner to delightful! FYI- north tower rooms very small, but close to activities; south tower more modern and spacious, but long walk to lobby.
July 6, 2014
Rated 5 out of 5 by peg54 chief operations
good very good
July 20, 2014
Rated 5 out of 5 by sydney09 This hotel has excellent service
Our stay in the hotel was very full filling. The staff is very helpful, room was excellent and well kept. The restaurant offers excellent food. Hats off for keeping STARBUCKS inside the hotel!!!
July 12, 2014
Rated 5 out of 5 by LDMassachusetts Home Away From Home
Sheraton Boston is our home away from home. We live just an hour away from Boston and, if we have the points, we always opt to stay there instead of driving home after a night activity in the city. The club lounge is excellent and worth the extra $25 charge. The lobby bar is excellent; love the fresh flowers from Winston's! We don't love the restaurant, but it doesn't matter since the location gives us so many options. Being close to Summer Shack is an added bonus!
July 11, 2012
Rated 2 out of 5 by shuyer This hotel was very disappointing
I often make an effort to stay at a Sheraton when I travel and have had excellent experiences in London, Toronto and elsewhere. This hotel (Boston Back Bay) was not worth the rate charged for the room. The interior design was dreary and worn, the carpets were old and in need of replacing, the elevators were missing buttons and the beds were not very comfortable. I could have stayed elsewhere in a two block radius for the same cost and had a much better experience.
April 4, 2013
Rated 3 out of 5 by Eliza10 Disappointed...
I am writing due to my disappointment with the cleanliness of the room and the poor service we recieved. Primarily, the cleanliness of the bathroom was very bothersome. The tub/shower was very old and had areas of mold and mildew. It also took about 10 minutes of running the hot water for it to even become warm. The bathroom had a commerical toilet which was extremely loud and seemed out of place for this hotel.
As far as the service, that was just as disappointing. We were in need of more towels in our room and called guest services. After several rings, someone finally picked up and stated it would be at least an hour before someone could come up. No one ever came...
This was the first time I stayed at this hotel, as it was highly recommended to me. However, after this experience I can not say I would be quick to return.
September 4, 2012
Rated 4 out of 5 by JHelen Nice room but a few things are missing from the hotel
The room was comfortable and, for the most part, clean. The desk chair and other furniture were in good condition. In other hotels, the desk chair and other furniture are frequently worn or damaged. This was not the case here. The room was kept up. Disappointments were -- dirty toilet seat (YUCK!), Coasters under glasses by ice bucket and coffee maker needed to be replaced. The hotel was also lacking the basic convenience of vending machines for easy access to chips, sodas, etc. Or perhaps a little store for late-night snacks (could be operated by desk staff). One shouldn't have to order room service at 3am for a soda. Room service menu lacked variety and was extremely expensive. The easy access to the wonderful mall was a huge plus! Starbucks in the lobby was way too expensive (so what else is new). $8 for orange juice and a bagel. Walk to the mall and pay <$4 for the same thing. Hotel is far from historical landmarks and other points of interest, but good for conferences (Convention Center attached). Easy access to Legal Seafoods in the Mall is GREAT! I got takeout twice! But most of the restaurants are chains.
July 12, 2014
Rated 5 out of 5 by Cz24 Excellent stay
I had an excellent, but short stay at the Boston Sheraton. After staying in several European hotels very recently, I noted in particular how comfortable the bed was, and I slept very well. The in-room coffee is a welcome essential for jet-lagged travelers. My only concern is that I would encourage the management to consider gratis internet access for any SPG member, regardless of stay history.
May 31, 2014
Rated 5 out of 5 by bob1008 This hotel never fails to please.
I recently started to stay at this hotel more frequently. For some reason, this is the most comfortable, relaxing, and enjoyable hotel that I have stayed. The staff goes out of their way to be friendly and accommodating. I travel here both for work, and when I just want to take a weekend off to relax. The rooms are immaculate. The beds are the best. And the staff values your business. Obviously this hotel manager knows what it takes to keep guests coming back.
October 26, 2013