Rated 4 out of 5 by drewg it was acceptable
Hotel was as expected. Very nice that they allow pets with no additional charges. The beds leave a lot to be desired and the sheets are somewhere along the lines of 2000-3000 grit sandpaper.
December 4, 2012
Rated 5 out of 5 by Sandy Great Staff
Staff was very friendly and helpful. Better than most places I have stayed.
Banquet was very good, great service, and fast removal of plates etc. One of the best banquets I have attended.
February 10, 2013
Rated 4 out of 5 by Bunny poor showers
The room was great - staff was wonderful. The only problem was with the shower - if you wanted hot water, there was no water pressure. If you are OK with a cool shower, it would be fine.
March 12, 2013
Rated 5 out of 5 by Dee444 Wonderful Stay
Enjoyed our stay. Check in was fast and employees handled everything with great customer service. Club Lounge - attendant was very attentive and offerings were excellent.
October 14, 2013
Rated 5 out of 5 by Melissa44 my home away from home
I am a business traveler and I certanly appreciate the hospitality and attention to detail the staff provides.
December 16, 2013
Rated 4 out of 5 by JudyNM Almost perfect....
Great hotel, great staff, great location, great food. Zero wireless Internet in my room although that was an included amenity. It was a deal breaker for me - will not stay there again.
February 25, 2013
Rated 4 out of 5 by hayz nice hotel
Nice and clean hotel. Friendly staff at front desk and housekeeping. Only problem we encountered was that we could hear noises from neighboring rooms on each side of us and above us.
March 4, 2013
Rated 3 out of 5 by TrueTexan Average but good location
This was my second stay at this location. Close to restaurants and nightlife. Average accomodations. Front desk staff didn't seem to know much about the SPG Preferred Guest Program.
October 14, 2012
Rated 4 out of 5 by Lamare Sheraton beds
I usually find Sheraton beds somewhat hard and don't like the duvets because they don't conform to your shape. In Albuquerque I slept like a rock. best beds in the chain.
September 27, 2013
Rated 3 out of 5 by Scott0912 Great location, comfortable room
The property was great, it was in a great location and the rooms were very comfortable. The front desk staff was friendly and attentive. I would stay here again on a return visit.
September 5, 2012
Rated 4 out of 5 by JCHRIS Good Hotel for meetings
This hotel has good facilities and accommodations for groups and meetings. food was good and the staff is friendly. It is also close to good shopping and other restaurants.
November 5, 2012
Rated 5 out of 5 by Eventsonthego Eventsonthego
It is always such a treat to stay at this property. Room was wonderful and the club lounge was perfect as was the hostess Adele. Quiet, perfectly situated and great value.
November 20, 2012
Rated 5 out of 5 by EricD Great stay
My wife and I were travelling across country with our dog. The hotel was the nicest one we visited during our trip across the southwest. Excellent. I highly recommend it.
October 9, 2012
Rated 5 out of 5 by Happyprof Friendly, helpful, and comfortable
This hotel is an amazing value; it's attractive, comfortable, and the staff are all welcoming, consistently friendly, and helpful. I enthusiastically recommend it.
September 7, 2013
Rated 5 out of 5 by WHRjr Great end to a long day
It all begins at check in. When the staff treats you right, you know your stay will be great. A well trained and disciplined staff indicates the property is well managed
May 20, 2013
Rated 4 out of 5 by Texas Great hotel
While I loved the hotel, the restaurant left me with a bad taste in my mouth. They forgot to turn in my breakfast order and didn't tell me until nearly 30 minutes later.
January 22, 2013
Rated 3 out of 5 by Orange299 Problems worked through by manager.
Great hotel - problems with cleaning, which were addressed very well by manager.
It would be great to have a full restaurant in the hotel. The bar food was excellent.
August 22, 2012
Rated 5 out of 5 by Golfergirl Great stay
We did the upgrade to the club level & it was great. The hot nibbles at night & the breakfast in the morning were very good. Great location & very friendly staff.
August 25, 2012
Rated 4 out of 5 by Prof Short stay
Stayed two nights. Room and bed were comfortable. Concierge lounge was nicely appointed and open when we wanted to use it. Hotel close to 2 major shopping centers
January 22, 2013
Rated 5 out of 5 by gndustn wonderful suite and sweet staff
Everything was great. The club lounge people were helpful and on top of influx's in a quick and pleasing way. All food was fresh and tasty. Not one bad thing.
August 29, 2012
Rated 5 out of 5 by jgarc47 The location was excellent
We took the shutle to ABQ Uptown enjoyed shopping, dinner and visited a couple of the local Bars all within walking distance. It was a nice little get away.
October 26, 2012
Rated 5 out of 5 by Gladys24 Overnight stay
My husband and I only stayed overnight but we felt comfortable and at ease when we went to bed. The only downside was that we had trouble finding parking.
April 24, 2013
Rated 2 out of 5 by Jerry5 Not to expectations.
Not what I had expected in a Sheraton hotel, room was not in good condition...bathroom was no where near Sheraton standard from my experiences.
September 16, 2013
Rated 5 out of 5 by Gucci customer friendly !!!
Clean rooms, very comfortable beds and "very" pet friendly !!!! Wonderful staff ... definitely upgrade to club floor, it is worth the extra dollars !!!
August 23, 2012
Rated 3 out of 5 by mif5 Food and Service just OK
The banquet food was bad for the money and I did not even get a meal that I paid for and had to take another choice. The restraunt servers were nice.
August 29, 2012
Rated 4 out of 5 by OldMike Great Hotel
The only complaint is that the wine in the club is too expensive. They actually should be a half price rather then 3 to 4 times actual cost.
August 13, 2013
Rated 5 out of 5 by gary68 great amenities
Due to illness,we were pretty much confined to the room for several days.The hotel met all of our needs with the 8th floor lounge and good food.
January 14, 2013
Rated 5 out of 5 by grampsintucson comfortable
room was clean, large and the bed very comfortable
did turn the airconditioning off tho - it was set at 69!!
had a restful night - thank you.
August 15, 2012
Rated 2 out of 5 by cptspg1 Not the usual Sheraton standard
On check in staff did not seem to understand platinum status. Club room was lacking all around. No free alcoholic drinks and the wine for purchase was not impressive. The server in the club lounge was very nice but also overbearing and too loud and had a tip jar front and center (never seen a tip jar at a Sheraton club lounge before). We are used to the lounges being places to relax, did not feel this way here. Room was on second floor and the music from down stairs was far too loud. On check out we were told that we should have said something and they would have turned it down for us. Air conditioner was not cool enough. On check out we were charged $40-. I have no idea what for as we used Starwood points for our stay. I pointed this out and the charge was taken off, still not sure why we were charged (?). At check out the staff asked about our stay. He asked detailed questions and I answered honestly, we were disappointed. The staff asked if he could get a manager and the manager took our feedback seriously and took care of us as well. I was told that if they do not get honest feedback then they can not make improvements. Very professional.
May 28, 2013
Rated 5 out of 5 by PHILfromMD Excellent Stay
Everything went well, was upgraded for being an SPG member and the staff ensured I had a ride to the airport, when my shuttle was a no show.
April 22, 2013