Rated 5 out of 5 by Path Comfortable Stay near to Disney
We stayed for three nights at Sheraton Buena Vista on our daughter’s birthday treat in Disney. The hotel is very close to Disney and lots of restaurant option nearby. The hotel seems to be newly renovated and it looks great. We really enjoyed the pool and the ambiance inside the hotel. They have hot breakfast with lots of options. The room was spacious with comfortable bed. Internet wifi was free and $10 parking per night was among the lowest I have seen as compare to some of the other hotels.
October 10, 2012
Rated 5 out of 5 by MNGirls Exceptional Service
The service that we received while staying at the Sheraton Lake Buena Vista Resort exceeded our expectations! We stayed at the resort for 9 days. We loved the location there was lots to do within walking distance. The rooms were comfortable and clean. We liked how secluded the pool area felt, you would never have known the hotel was on a busy road.
We especially appreciated the exceptional service that we received from your staff. Nathan, Julian and Danny went above and beyond to make sure that we enjoyed our stay. You have some great employees! We appreciated that Nathan offered to hold our luggage with the valet while we waited for our shuttle so that we could enjoy our last day in FL. This is just one of many examples of the hospitality we were shown while staying at the Sheraton.
March 6, 2014
Rated 2 out of 5 by deb1 extremely loud hotel
While this hotel has a convenient location, getting to it is a pain because of so much traffic congestion. This is the 2nd year we've stayed here, and this year our room was along the front of the hotel -- streetside. The traffic noise all night long was ridiculous -- drag racing, sirens, honking, you name it. While the room was nice (why don't they put a refrigerator in their rooms??), it was not a nice restful/peaceful stay. Also, over 3 days, our room was never stocked with wash clothes.
March 28, 2012
Rated 2 out of 5 by Paula47 Did not meet my expectations
I was disappointed with the room not being ready at the check in time of 3:00 p.m. We had to wait for 2 hours and had to ask repeatally for an update on the status of the room. The lady at the front desk offered a discount on the room for our inconvenience but when I received the checkout documentation under the door on the morning of our check out date, no discount. Also, this was the Executive suite, the best room available, and it was the only room without a balcony. Disappointed again.
February 25, 2013
Rated 5 out of 5 by Vivilac Warm & Friendly experience
We stayed for the Sales Rally and I was wowed by the friendliness of the staff. Becky at check in and throughout our stay was fabulous. Patient, kind and spunky :) I am sure she was under a tremendous amout of pressure from the Sales Rally and she remained cool, collected, efficient and personable. Must be all the coffee.
Jacob, the bell attendant was great as well.
My family members are all coming to Orlando in June, this time not work related! We will see you in 2 months!
February 28, 2013
Rated 2 out of 5 by Tpa2 Doesn't live up to Sheraton standards
The wifi in the room didn't work. Technical support was suppose to have engineering come check it out and they never did. The front desk never answered the phone when I called. The toilet ran all night but since front desk wouldn't answer no help was sent. The wait to check in was ridiculous not enough staff. I was put on the 1st floor with a door that opened to a busy parking lot. I felt like I was in a motel not a hotel. This is not the experience I'm use to having with spg hotels.
February 13, 2014
Rated 4 out of 5 by CM25 Major improvement over old setup
I've stayed at this hotel about 30-40 weeks a year for the past two years, as well as a few times while it was still the "Safari". While the hotel is still working through some final improvements, they've made a significant change from the old ways. The lobby and outdoor renovations were great, and the staff here can't be beat. There are a few downsides such as the slow/spotty internet, and the a/c is very loud, but the location, staff, and the rest of this hotel make up for it.
March 14, 2014
Rated 5 out of 5 by GeoG Great Hotel close to everything
I have stayed at this particular location several times. The staf is always friendly and helpful. The hotel is great for families as well as business or just a couple traveling. My partner and I have stayed here because of its proximity to the parks, highways and the property is great. The rooms are huge with bunkbeds which is great since we usually travel with our nephew and other family members. The pool area is really great with a nice water slide. We will be back next month again.
October 8, 2013
Rated 5 out of 5 by Tania36 Great people!
Thi hotel has fatastic people working there! I was leaving the hotel to go to the airport once my stay was finished. The hotel called us a cab and as soon as I got to the airport I realized Ieft my phone in the cab. I called the hotel and they found the cab driver, and ended up overnighting the phone to me! They were extremely helpful and even called me the next day to make sure I got my phone. A special thanks to the bell desk and loss prevention (Luis for helping me out!! THANKYOU!
December 19, 2012
Rated 5 out of 5 by Sarasota69 Exceptional Staff - Nice Amenities
The exceptional staff at this hotel made our one night stay a wonderful experience!The reception we received was fabulous --did everything in their power to make us comfortable, cared for and happy thoughout our stay! The pool area is relaxing and enjoyable. Very adequate workout area. Small restaurant, but nice staff and decent food. Our room was only partially renovated ... but, as picky as we are, we were very happy with it. Overall, though, the STAFF made it an exceptional stay!
May 22, 2012
Rated 2 out of 5 by MamaCindy7 Prepaid in advance - got there and had no room
I absolutely love SPG hotels. I chose this hotel for that reason. I prepaid for my room weeks in advance (the total payment) and when we arrived my room was not available. How can you pay in full in advance for a room, and then that room not be there? We were up til 4 a.m. trying to find a room. They put 5 of in a room with 2 double beds, and then had the gall not to reimburse me for the night that we were supposed to be in the suite. And, I have received my SPG points for the stay.
September 11, 2012
Rated 5 out of 5 by GeorgeTelAviv The Staff are sensitive to the neeeds of guests
My family and I stayed at the facility. The hotel was very customer services. Restaurant staff were excellent as well as the pool. Front desk personnel supported with my business request.
The valet staff was acceptable. After I gave a trip. the staff promised to call housekeeping and help me, but he took the money tip and forget the guest.
July 2, 2014
Rated 3 out of 5 by mwestclearwirenet Physician assistant
I felt that the hotel mattress needed turning. The towels were dingy and appeared worn. The food was not that good, except for the oatmeal. The Cabana was over priced. The pricewas $70 - 90 for the day. None of the units were in use and there was no provision to rent for shorter periods of time. I spent time at the W in MIami and to rent space on the beach with an umbrella was a fraction of the cost. Was not that impressed.
However, the hotel was in close proximity to my meeting.
August 8, 2013
Rated 5 out of 5 by copdoc The best staff - EVER!
I have been coming this hotel for years...for family vacations (not business). I am ALWAYS impressed with the customer service. I have met a new "friend" - Ms. L. Owens at the front desk! She is an employee I had not yet met... she did not know how many times I'd stayed in this hotel and yet she was so very kind to help me with my request.
July 1, 2014
Rated 5 out of 5 by Howie59 Great Experience
This hotel is a great place to stay and relax. The pool area is real nice. The rooms are clean and well furnished. The staff is great! easy parking and near many restaurants.
July 19, 2014
Rated 5 out of 5 by TheTickler Great times in Florida
My family really enjoyed our stay at the resort. Our Suite was awesome and a great pool view with balcony. The staff was super friendly. Only issue was security scolding me for being too loud when it was 2 other rooms on the opposite side. He was looking up I was looking down and he just assumed it was me. Overall Wonderful Trip. This is my Only Resort from now on.
June 23, 2014
Rated 3 out of 5 by Blindsided Bait and switch
To my suprise and total dismay, as I checked in I was informed that my room selection, that was for a King Sized bed was not available. I drove for an hour to be apart of the newly "Remodeled Sheraton Experience" and was blind-sided!! I was speechless and felt like someone kicked me in my stomach. This was my little escape, a mini vacation that was a pre-valentine gift to MYSELF and I had no other plans in place as plan B was not to be an option when it came to the Sheraton.
February 12, 2013
Rated 5 out of 5 by ds2014 Very helpful staff
My son was at this hotel with his college band and lost an item. The staff located it but his bus was leaving before he could retrieve it. I called the hotel & the staff was very helpful connecting me to Luis in Loss Prevention. He made arrangements for the item to be shipped home for my son. The item arrived in great shape & right on time. Luis was very nice the whole time & I was very impressed with his service. My son described the hotel as 'totally awesome!'.
March 29, 2014
Rated 5 out of 5 by DrLaw Sheraton Orlando
The hotel has an energetic staff, really soft and comfortable beds, not to mention a fantastic gym.
July 22, 2014
Rated 4 out of 5 by wopple nice Hotel for a conference
Stayed here 5 nights for a conference. I found the hotel very pleasant. The lobby and rooms and restaurant were light and airy. The staff was competent and helpful all the time. The location allowed easy travel to tourist attractions.
I would have wished the acoustics were softer in the conference rooms: small sounds traveled too well and if there was food being served, music playing, and people talking it was often hard to hear one person through all the ambient noise.
October 22, 2013
Rated 4 out of 5 by Gideon Awesome lobby and pool area
Most of the staff are awesome but a few are cold. The room fixtures are somewhat outdated and water takes sometime to warm up; however, it is clean and somewhat comfortable. The internet is awful and this has made my chance of staying here again unlikely. The elevator is old and will close in on you. The lobby and pool area are five stars. The breakfast is awesome. The driveup to hotel entrance require some improvements because you can get blocked in for several minutes.
May 13, 2012
Rated 3 out of 5 by Lynnstravel Needs to respond to customers more appropriately
We arrived at midnight, to find that our room had no AC (in August). My daughter was exhausted as she had to get up for soccer tournament and we needed to leave at 5:30. When I suggested they comp our room and give us my points back, the lady at the desk didn't agree.
Noisy room right on busy road so insulation was terrible. Trying to leave at 5:30, the exit gate would not open and I had to park and go into the hotel to let us out. Very aggravating and not a good stay.
September 3, 2013
Rated 5 out of 5 by kay33 Best Features Over Other Hotels
Our stay at the Sheraton Lake Buena Vista was excellent. The beds were the most comfortable hotel beds I have ever slept in. The view of the courtyard and pools was amazing. We had the "Green" option of not having room service and keeping our privacy, which we chose and got compensated for.
There was a gym and arcade room as well. The hotel was clean and the staff was very kind and accommodating.
This stay made our vacation even more amazing. Thank you very much.
August 2, 2012
Rated 5 out of 5 by dkilb2 Excellnt Breakfast Buffet!!
We stayed at the Lake Buena Vista Sheraton and everyone was very courteous and helpful. The room was very clean and comfortable with a great pool view. The best was Brenda who greated us every morning when we went for the breakfast buffet. She was the most friendly and warm person. The breakfast buffet was fantastic as well...four stars...fresh fruit, egg casserole, juice shots, fresh vitamin juicing....I would come back just for Brenda and the breakfast buffet!!
April 19, 2013
Rated 5 out of 5 by Latis Stayed for Work, Would Return for Leisure!
I stayed at the Sheraton for business but I would definitely return to this hotel with my family. My daughters would love the slide and the two pools. The rooms were spacious and the beds were super comfortable. I enjoyed the breakfast buffet in the morning and the price was very reasonable. The pool area is absolutely stunning in the evening with all of the lighting and water features. I highly recommend this hotel for both business and leisure!
April 9, 2014
Rated 4 out of 5 by Midas20874 MyReview
Providing a small Microwave Oven in the rooms will complete the convenience.
July 20, 2014
Rated 4 out of 5 by allworknoplay This hotel was very good but ..........
Location does not provide for adequate public transportation, bus line, light rail or even a guest hotel shuttle. With that said,the front desk staff did not inform us that there was a rental car company on site (across the lobby)., when we inquired about transportation.
The rental car company did not have a visible sign outside of their tiny cubby hole sized office which we overlooked until 3 days into our stay. We did rent from them, their staff was helpful.
December 10, 2012
Rated 4 out of 5 by DrMimi Hot & Cold
So many good things about this hotel (hot!) and a couple of things they need to attend to (cold). Firstly, the "urban" view is lackluster and the traffic noise somewhat loud. It made it hard to get a good night's sleep. I definitely recommend a courtyard view for a more restful stay. We ordered room service and were given an ETA of 45 minutes. After an hour and a half we called room service who'd apparently lost or forgotten about our order. They made the meal complimentary and once it arrived it was delicious. A minor point: we were surprised that our tray, which we placed outside our door at 9pm, had still not been removed by 7am. Finally, the water pressure never came on full- force no matter the time of day so it can't be attributed to use at leak usage times. Also, the shower water never got hotter than "tepid", at best.
March 2, 2013
Rated 2 out of 5 by Judy101 Not as Clean as expected
The first room that we were in was not a pool view, as I had requested, I would have had I leaned over the railing and hoped that I did not fall off to see the pool, and the building smelled of bug spray. (building 3) The front desk moved us to another room in the main part of the hotel, which housekeeping forgot to vacuum, and they also forgot to remove the dirty wash cloth from the previous guests, that was hanging on the shower rod in the bathroom. (1528)
November 12, 2013
Rated 5 out of 5 by Pmats An excellent experience!
We enjoyed our stay thoroughly. In particular, i want to mention the staff at the hotel who were helpful, pleasant, and professional. Also, our children really enjoyed the pools and activities. The hotel is well situated, close to restaurants and shopping.
July 5, 2014