Rated 4 out of 5 by snake1 NO SNAKE SLIDE
Management blew it.
Everyone knew this hotel because of the snake slide and the safari theme.
The parents came here because the kids liked the snake slide.
Now it is just another one of the hu
ndreds of hotels in Orlando.
Rated 4 out of 5 by brumanb Away for Rest and Relaxation
We experienced great service, room comfortable and services exceptional
Rated 4 out of 5 by CindyNC Great Location
The hotel is in a great location - close to parks and restaurants. Room was clean and attractive and staff was friendly.
Rated 4 out of 5 by PaulPete Very good deal for the price and wonderful service
Hotel is above average, especially with recent renovation. But what won me over was the level of service from the evening staff, whether at the bar or in the restaurant. Wonderful, caring people!
Rated 4 out of 5 by ColbyC very good hotel...good location
The hotel was as expected for a Sheraton, but the hotel staff was very friendly and helpful..right from the moment you drive up to the front door and greeted by the valets, to front desk staff, to the pool attendents, to the housekeeping staff. The location was within walking distance to lots of restaurants ...from inexpensive burger joints, breakfast places, chain restaurants to some pretty good steak house, italian, mexican and chinese places next door or across the street. The hotel restaurant was pretty good too...though we only had one meal (lunch) there. ! The facilities, such as the pool , gym, and spa were very inviting. Overall, a very good experience !
Rated 4 out of 5 by KE45 Wonderful room, unsatisfactory Disney shuttle
Everything about this hotel was wonderful except for the shuttle service to the Disney parks. The shuttle had inconvenient, erratic pick-up and drop-off times and sometimes the last pick-up at the parks was well before they even closed. The buses were dirty and extremely overcrowded (many times there was standing room only). If Sheraton could get the official Disney shuttle service or another service that is more frequent and better quality, I would have no reservations recommending this hotel.
Rated 4 out of 5 by tourgal21 Don't like surprises
The hotel was wonderful! The Staff was great while we were at the hotel! Everything was Great! When I got home and looked at my receipt I discovered a Resort Fee which I was not made aware of along with a Parking fee again which I was not made aware of. Being in the hospitality business I find these fees as a "money grab" and am highly put off by extra fees. If you want to raise your rates do so, but don't keep adding unknown fees. What did I get for the Resort Fee? NOTHING that I know of. Valet Parking - yes my car was parked and I got two bottles of ice cold water when we checked out. Neither of which I think is worth $15 when the parking lot was within steps of the front door. Had I known this I would have parked my car myself. I loved the hotel and the renovation is superb, but I may have to think twice about staying myself and putting my groups at the hotel. I am a tour operator and was looking for some new hotels in the Orlando area. I had met one of your sales people in Jacksonville the week before and thought I'd try out the hotel on her recommendations. It is easy to add extra charges when customers pay with a credit card and then they are in a hurry in the morning and don't take the time to look at the bill at the time.
Rated 4 out of 5 by LLGr Very relaxing
I just started staying at this hotel. Wonderful staff, clean hotel, awesome gym. Now my preferred hotel in Orlando.
Rated 4 out of 5 by Customx20 First Disney Trip
I booked the hotel for its convenient location since I have a 20 month old and this was her first trip to Disney World. Upon arrival the staff I met was very friendly and even though they were extremely busy they had a welcoming attitude which caused a great impression. We spent the next day after our arrival by the pool and ordered from the hotel menu; I have to say I was very dissappointed with the quality of the food, the fries we ordered were extremely oily and the hamburgers tasted horrible, I expected a better quality given the price you pay for food. If you stay at this hotel skip the food and order from delivery.
On my last day I asked for a late check out and even though I'm a platinum member the staff on duty the date of my departure was less than accomodating, it was only until I told the front desk I had a 20 month old and needed some extra time to pack that they agreed to extend it till a 13:00h check out; very upsetting and showed a lack of customer service on their part.
Rated 4 out of 5 by Chelley1969 Getting better all the time
I know that this hotel has been under some updates and I want to say, it is paying off! The staff was there to answer questions and find answers for us. They listen! What a great place to stay in Lake Buena Vista!
Pool area is incredible!
Rated 4 out of 5 by kitten Neat hotel but facilities have issues!
Hotel is clean and neat, staff is polite and nice, beautiful pool area; just unfortunately during our stay a few things happened caused inconvenience:
1) in our first day because of rain, pool area was closed for more than 30 minutes, so we had to wait.
2) the elevator near the parking lot was under maintenance, the sign was not up all the time, caused unnecessary waiting time.
3) there are only ice machine on 3rd and 5th floor, so with one broken ice machine, need to walk a lot to retrieve ice. we lived on 4th floor.
4) Internet was temperamental, one morning I lost all my work because all the sudden internet freaked out, disconnected me out of no reason; even though hotel manager waived internet fee for the day, but my lost work is worth more.
Rated 4 out of 5 by WolfReview Miami Style: Renovated Resort Remade
Much more Miami than Orlando now that the hotel has been renovated into a "resort." Very close to Disney. Nice restaurant and excellent food with great service-- though it was really large and not many of the touristy families seemed to be eating there. The hotel is walking distance to lots of restaurants.
I would agree with some of the other posts who complained about some of the "fees" like the resort fee which does not include internet access (how much can free wifi set the hotel back???) and $10 to park is crazy, and the "no late checkouts" for SPG members-- that's got to be a sore point to others who have shown loyalty to the brand.
We did stay at this hotel twice-- so we did really like the pool and bar-- the bartenders were really great-- and the food at the bar was very reasonably priced.
The front desk staff was a bit less than friendly-- quite surprisingly. But this has more to do with management than with the employees as they seemed to be nice people, but were unaware of the fact they were being rude to the guests.
They do have a really nice fitness center and coffee bar. And there's a Dunkin Donuts / Baskin Robbins across the street.
Definitely ask for a pool view room. It was much better than the street view (which was too bright and noisy).
I can overlook the shortcoming to see that this is/will be a great hotel if they can get it together-- and I had a great stay. The restaurant staff and bartenders were great. Each room was a good size and clean. The pool view room was a better experience and would recommend the upgrade-- and would have appreciated a switch at checkin but none was offered. And the location so close to Disney was a benefit.
Rated 4 out of 5 by LAYLAY Enjoyable
I really enjoyed my stay at this hotel. The staff was very friendly and helpful. I had a lot of bags plus my 6 year old who was very hyper, so I was so relieved when the valet brought my bags upstairs while I parked the car. The only issue was the construction going on in the parking garage. It made the walk to my room very long and I could hear workers outside my room so the stay wasn't too peaceful. But I did get a good night sleep after they left. I loved the pool side restaurant. My daughter and I ate there after our long swim and the food was delicious. The pool was fun and the room was very clean. I enjoyed my stay overall.
Rated 4 out of 5 by RodH Aug 2012
We had a very enjoyable stay for 7 days. Staff were excellent, pool was great. Convenient location.
Rated 4 out of 5 by Rosi12 Under Construction... staff made our stay more pleasant
Although we had several inconveniences, we first arrived and there was no electricity, construction was taking part in the parking lot and our ac's, in both rooms were very poor; nevertheless the staff made it all better... great staff! Thanks!
Rated 4 out of 5 by Luv2fly An enjoyable stay
Stayed at this hotel while attending a conference at another hotel. I was able to have a ride (for fee) available every morning. The facilities are very good. Best work out gym I have ever seen at a hotel. Pool area is great.
I did however have problems with the shower controls. A lever that turns completely around and produced a tiny stream of water. Called to have maintanance repair it. I later found out that you must pull the handle outwards (very hard) to get full pressure. It's a kohler fixture so not cheap just confusing.
I would recommend this hotel to others since there are many restaurants nearby.
Rated 4 out of 5 by melweb parking issue
Only problem I had with this hotel was the parking situation. Friends could not come in and out with out a key, other starwood hotels do not charge them to come visit. Hotel is looking good with revamp, still alot to do, especially the elevators,
Rated 4 out of 5 by justoverpar Family Vacation
Nice hotel, good location and great pools. Wifi service was free but poor when I compare it to other resorts I've stayed at.
Rated 4 out of 5 by SMH05 Room Not Ready
Our room was not ready until after 4pm the day of our arrival. The front desk informed us they would locate our party when our room was ready and they did not. We were told our room would not be charged for the daily resort fee due to our inconvenience, but we WERE charged.
Rated 4 out of 5 by Derick The size of the suite.
The suite was roomy. You can see the pool from the rm.
Rated 4 out of 5 by Waldo Nice stay but room mix up
Rooms were nice but we ended up divided into two rooms, making it difficult with young children. Staff tried to help but I wish we would have had the room we expected to have.
Transportation to the theme parks are overcrowded and infrequent. Hotel staff told us one time, the park another time and the bus left earlier than both had told us.
Rated 4 out of 5 by Orlando Great Customer Service-Dog friendly
I was very impressed with the customer service provided by the hotel personnel. Friendly, considerate and good manners. Very gracious with my dog. Clean and convenient to all Orlando activities. Pool area is beautiful.
Rated 4 out of 5 by Airking Transportation
Transfers to and from MCO are a costly. Call the hotel directly to get the name / number of the car service they use. I found it to be the same cost as using a name shuttle service.
Rated 4 out of 5 by Keith1274 Poor Internet Coverage Didn't Ruin Trip
This is my family's third visit for a stay-cation. We really like it here and my platinum status is well received by them. On arrival day, my wife had a web-conference for work. She planned to take this in our room, while the kids and I got out of her way. We spent all of an hour before her start time trying to log in with no success. We spoke with the vendor tech support and still no resolution. My wife had to resort to using the "community" computer area to plug in her laptop for a 5 hour web meeting. She was able to complete her work and worked through the interruptions from other guests and their kids. Shawn delivered outstanding customer care on this issue, and for the significant inconvenience we received an acceptable SPG points credit. We'll absolutely be going back as everything else there is outstanding. Make sure to see Brenda if you're having breakfast or anything else at Zest. Her service is impeccable!
Rated 4 out of 5 by pinkmom01 Disney area location!
We stayed at this hotel for 10 days the room was spacious and clean. My daughter loved the pool area and the water slide. The location was great! less than 5 minutes from Disney and walking distance from great restaurants! My only concern was that I had to park my car in a near fast food restaurant parking lot almost every night! since the hotel one was full. Other than that we had a great time and we really enjoyed our stay!
Rated 4 out of 5 by delta Changed since Disappointed in April
Thank you for making our July visit much better than our April visit. The outstanding SPG recognition by Elizabeth, Teo and Kelly's going out of their way to assist in whatever ways needed, and Jon and Michelle's going out of their way to be friendly and attentive to us and our furbabies made us feel as though the hotel's mission statement has been changed to "make the guest feel welcomed!"
Although there are still some cosmetic needs that should be addressed (parking, dark television screens with no way to correct it, sound proof glass, some painting)
and the music at the pool needs to be turned down some, overall, our July visit was enjoyable. Our pets were not only accepted, but welcomed, which made us feel more welcomed!
Rated 4 out of 5 by Jessm Sheraton Lake Buena Vista
xcellant stay at the Sheraton Lake Buena Vista. The Sheraton just went thru a renovation and everything is great. Sliding doors could use a little work for sound proofing but wasnt bad. Hotel over all was comfortable and quiet. The only real complaint I had was witht he internet sevice and support. Spent 2 days trying to get their IT department to fix a problem witht heir system that prevented my laptop from accessing the internet. Service wasnt very knowleadgable about their equipment. I would also add the resort and parking fees to the negative list. Almost another $20 a day.
Rated 4 out of 5 by Carp55 Wonderful place to stay!
Going in here only seeing what the reviews said and what the pictures looked like on the website...we were very pleased. We were greeted upon arrival by friendly staff and the lady that checked us in was wonderful. Everyone from housekeeping to the pool staff always greeted us with a smile. Very clean. Fitness center was very nice. Enjoyed the paninis from the deli. Didn't eat at the restaurant because we wanted to venture away to eat. I gave it a 4/5 overall because it was near perfect. Easy access to Disney, Winn Dixie (for snacks), and other restaurants. We would stay here again and recommend it for families. Our kids are 15 & 17. They liked our suite a lot. Thanks for your hospitality. Keep up the wonderful service. It does not go unnoticed!
Rated 4 out of 5 by Bob33 great location, friendly staff, good value
clean hotel, very friendly lounge staff, terrific location, good food
Rated 4 out of 5 by Rachel2210 Hotel has a good location
Good location. Nice facility. Parking was below expectations but free.