Rated 1 out of 5 by ianmac lost business for one bottle of water
This hotel is one of our very favourite hotels in the world and we have been staying there for many years. But last night changed my perception totally. 4 of us had an early check out and I had prepaid for 4 x breakfasts. Because of early checkout, breakfast was forgone. But they charged me 110 BHT for my guests who used a whire top bottle of water in the room instead of the free bottle of water! I would have thought that as they gained 4 x breakfasts they had been paid for and didnt have to serve, 110BHT for a bottle of water would been an easy credit. Not so. They made me pay. So I think next time I will find another hotel.
As business man, I would have credited the 110 bht knowing that I had scored payment for 4 breakfasts that were not used and anyway, with a loyal cusomter, repeat business means more than a lousy 110 BHT
January 29, 2013
Rated 5 out of 5 by John618 Excellent comfort and conference facilities.
Sheraton has always been one of my favourite hotel chains for regional conference and R&R events. I am always pleased to recommend the hotel, especially Sheraton Towers in Bangrak to friends and business associates. Keep up the great work, Team Sheraton!
January 27, 2013
Rated 5 out of 5 by GrantNoey Great hotel, excellent staff
Recently we stayed at the Royal Orchid Hotel in Bangkok. They say that people make a business and it could not be more true at this hotel. The staff is professional, helpful and everyone is always smiling. Even the General Manager was kind enough to take a few minutes to ask about our stay. For amenities the hotel has everything you could ask for, great restaurants, great pools, and an excellent location. Thank you to every staff member at the hotel for making our stay there a memorable one.
Grant & Noey
January 24, 2013
Rated 5 out of 5 by DrPR Great service
Excellent stay overall. This is our third visit to Royal Orchid Sheraton.
Great Platinum recognition and wonderful service from K. Chunyanuth at the Club Lounge and the Front Desk staff, including K. Nimit.
Wonderful view of the Chaopraya River from the room.
Two minor issues: Room 2824 was missing a sofa in the living room and there was no turn-down service provided during this stay.
January 23, 2013
Rated 5 out of 5 by supatight80 Excellent Platinum Recognition!
This is one of the 2 Starwood Properties that I stay at while transiting in Bangkok. Excellent Platinum Recognition. Always been upgraded to their executive suite with great views of the river (and I only used 2000 points). Food at the club lounge is fantastic and filling. However, I do believe that they need to change their couches in the lounge. Showing wear and tear. Other than that, simply perfect executive suite rooms
January 20, 2013
Rated 5 out of 5 by NigelH Oasis
Fantastic hotel. The staff in club lounge went out of their way to meet your every expectation, they were always polite with very attentive service. The lounge was an oasis in a vibrant city. Must praise Nimit on the front desk for his hospitality and assistance.
January 20, 2013
Rated 5 out of 5 by Feelwell This hotel has great features
Good, location, very nice and beautiful hotel
January 18, 2013
Rated 3 out of 5 by trgraglia Nothing Special
The stay was nothing special. SPG stays are normally smiles, kind greetings and staff going out of their way to help. It was the end of our Honeymoon and we did not even get a smile. We more or less got a "Will you need a Taxi to the airport when you leave?". I will stay somewhere else next time. Bangkok has the option to do so.
January 14, 2013
Rated 3 out of 5 by Lima Poor service for a SPG member
Upon check in, no one waiting at preferred line for SPG members, was given a smoking room that reeked of smoke, when requested non-smoking. Finally given a room with 2 single beds, made doing business (interviews) in the room most uncomfortable. No suites available for upgrade. Not impressed with room this time around at RO. Stay here each year for recruiting. You need to up your game.
January 12, 2013
Rated 5 out of 5 by tiara43 This family hotel is great for enjoying Bangkok
I stayed 4 nights during X'mas holiday 2012. Great Chao Praya river view from my room, big double bed for my family with 2 kids. We enjoy the close access to ride the boat to go to Garden Palace area. The complimentary antique boat fr hotel is marvelous. Breakfast was excellent. Good quality food and great view while breakfast outside. Informative concierge. Overall a perfect stay!
January 11, 2013
Rated 4 out of 5 by GZ49 GREAT HOTEL
THE HOTEL MET OUR EXPECTATIONS. THANKS!
January 9, 2013
Rated 5 out of 5 by RickTF Still a great hotel but needs a little attention.
I have stayed at the Royal Orchid many times for over 25 years and the hotel still impresses me. The staff on the executive floor are amazing especially Khun Oh, Khun Na, Khun Sai, Knun Ruth and of course others, but I don't know their names. But they know mine and even after a year of absence they always recognize me and call me by name. Whether this is the result of good memories or good systems and training, it doesn't matter. It works!
Two things need attention. The key card system is aggravating and doesn't work properly. In fact it hasn't worked properly for a few years. Second, the upholstry in the Exec lounge is getting really tired. Same comments as last year, so hopefully someone will take on these two projects. Keep up the good work!
January 9, 2013
Rated 1 out of 5 by DisappointedCustomer0 Receptionist were Extremely Poorly Trained
I've stayed at this hotel on various occasions, and I must say that this will be the last time I stay at the Royal Orchid Sheraton Hotel and Towers. I have numerous complaints from all of my friends that I've invited here to Bangkok, Thailand regarding receptionist services and room amenities. I was terribly disappointed with how I was addressed at the reception area, and for a hotel that is a compensating hundreds of guest, you would imagine there'd be more than two receptionist at the counter. The line to check in to the rooms were lengthy and the time it took the receptionist to attend to guest is ludicrous. I think that the reception and general management of the hotel has definitely gone downhill from my last visit. I was so disappointed because I was wanting my friends to have a good experience, and the reflection of service from the hotel was extremely embarrassing. Definitely, will post this on trip advisor and yelp. Poor hotel management overall. Royal Orchid Sheraton Hotels and Towers charge corporate rates, but the service in return is not worth the money! So so disappointed!
January 9, 2013
Rated 5 out of 5 by IndiaAhmed Happy Faces
The stay was comfortable because of smiling faces all around
January 7, 2013
Rated 5 out of 5 by CanadaRick Fantastic Executive Staff
After a harrowing 3 day adventure getting from Canada to Bangkok both my wife and I were exhausted in a foul mood and I was yelling it anyone, in the space of a few minutes your wonderful executive floor staff had us totally relaxed, their professionalism should not go unrewarded and recognition by the senior management would be well received.
January 4, 2013
Rated 3 out of 5 by Aunam14 Hotel needs improvement on staff
Just one ocmment I have is that the staff need a little more improvement on interpersonal skills, waiters not friendly at all -(breakfast you need to call them to get your table set up or just get a coffee). Preference to white people shows clearly. They need to be more kid friendly.
January 4, 2013
Rated 5 out of 5 by sywchan Good
December 30, 2012
Rated 2 out of 5 by Martijn Hotel is fine, but check-in and out is a mess
Nice hotel in near the river in Bangkok, with nice rooms with a view on the river. But the checking in and out is a mess. Even with only a few people waiting it took more than 15 mins. The staff is probably more busy with handling complaints and questions than the procedures of simply checking in and out. Especially when just arriving after long flights this is very annoying.
December 26, 2012
Rated 4 out of 5 by genesis5 View over the river
The view from the rooms and from the executive lounge is really exceptionel and I like to come back to this property again and again
December 25, 2012
Rated 4 out of 5 by piscespair Staffs and Peacocks are superb!
Staffs are polite, especially at check in.
Once he saw my SPG card, he took action right away and upgraded us to high floor zone, 24th floor. Room is nice and spacious enough for two.
Garden pool is quite full of natural, with trees and several friendly peacocks walkin around real close to you.
One minus side on our opinion is that there is no happy hour at the pools ( the kind of buy one drink get another one free) at all.
December 20, 2012
Rated 5 out of 5 by Laurent68 Excellent location
Generous breakfast, beautiful views on the river, friendly staff constitute major qualities of this Hotel
December 18, 2012
Rated 5 out of 5 by blove1150r Amazing location & Service
The staff is amazing. The ladies at lobby are a delight with great service and the rooms looking over the river are awesome. Add the Wan Massage Parlor down the street and you are in heaven. A Thai massage at the end of the day for an inexpensive 400Bhat from a strong yet beautiful Thai girl is amazing stress relief. Ask for Ghee, Naht or Dai.
December 12, 2012
Rated 4 out of 5 by Deel55 Just another Sheraton Hotel
All in all the hotel was good - just another Sheraton Hotel but with no extra flair. I was disturbed about the boat trip that was organized over the hotel - it cost way too much and just covered the big canals. The hotel drinks are also much too expensive. On the up side: we had a room in the 6th floor overlooking the big generator - and were changed to a room further up on the next day without any further questions.
December 11, 2012
Rated 3 out of 5 by Sweetu Much below expectations!!!
Rooms were stinking!
Bathrooms were not clean!
No Vegeterian food available!!!
Overall very much frustrating experience!!!
December 10, 2012
Rated 5 out of 5 by YuichiT would recommend this hotel
My stay at this hotel was very enjoyable, and I saw a lot of smile faces of the hotel staff, which made my stay even more pleasant.
December 10, 2012
Rated 3 out of 5 by Maria436 Lobby was nice,but...
I wish the room was as nice as the lobby. The wall and the carpet were grungy looking.The red stain on the wall needs to be taken care of.The carpet looked dirty,not the maid's fault, but it needs to be steamed clean. The worst of all was the breakfast.It was terrible almost inedible.On this trip,we traveled for almost one month and this was the worst breakfast we ever had.
We did enjoy the complimentary boat ride with the very polite attendant handing out cold water and cold towel. Also we enjoyed the music played in the lobby.
December 3, 2012
Rated 5 out of 5 by Navid Great hotel
This is a great property with helpful staff -- the only issue is that the location is outside the main areas, but this is easily solvable via cab.
December 2, 2012
Rated 3 out of 5 by techart reasonale price, but decoration outdated
the hotel a bit outdated and old in design, few food selection in the size of this big hotel and very diffiult to find taxi, but price very nice and stuff friendly.
November 29, 2012
Rated 5 out of 5 by prasert We will be back!
Love the food and wonderful staffs here as always!
November 28, 2012
Rated 4 out of 5 by Thailandbob Great View, Great Staff, Good Visit
I have stayed at the Royal Orchid Sheraton several times and the each time it has been enjoyable. The staff is very attentive and willing to do whatever necessary to help. The location and view of the river is always a plus, and the newly refurbished rooms are bright, clean and allows you to relax.
November 24, 2012