Rated 1 out of 5 by POed Bad Customer Service
Besides a sub-par stay, the hotel over charged me and once I discovered this it was next to impossible to get a human on the telephone. I will never stay at this hotel in the future!
April 19, 2013
Rated 2 out of 5 by Acker1969 Poor Staff Communication
I normally travel to Toronto monthly on business, but this a pleasure trip with friends & we wanted to be centrally located with a large room, so we upgraded at the hotel. At the time we were told that our buffet breakfast was included. On Sunday morning my room bill was charged for 4 buffet breakfasts at $35.00 each. Not very happy with the communication of staff on this matter.poor service by staff. My friends were quite upset to have to pay $35.00 each after upgrading the room for $200.00. Allan Acker
June 9, 2014
Rated 5 out of 5 by animal vacation
have stayed at this hotel on three occasions and never been disappointed, staff very friendly and helpful, room spacious and clean. only minor problem is length of time to check in
June 2, 2013
Rated 3 out of 5 by Millertime Reservation was lost
I called the line to make a reservation and when my wife got to the motel, they cou;nd't find my reservation. it took 3 phone calls and 2 bills to get this straightened out. It caused a huge disruption to my day.
June 23, 2014
Rated 5 out of 5 by DM34 Great location and hotel
This was a wonderful hotel in a great location in the heart of Toronto. I highly recommend it to anyone doing business in Toronto or wanting to be in the middle of things.
April 7, 2012
Rated 5 out of 5 by Buster66 Weekend stay
My daughter and I were in Toronto for an overnight stay. We were able to check in at 10 Am which was great! The room was nice, clean and quiet. Staff was excellent also.
July 8, 2013
Rated 1 out of 5 by vinnie46 Surprised
We were served a dessert with a long hair. Very surprised and disgusted. Double billed my daughter for her room! English was not well spoken at the registration.
August 1, 2012
Rated 4 out of 5 by Angela24 Sheraton Centre
As part of the CPA Conference, I was delighted to be staying at the Sheraton, my only concern was that the downstairs ballroom was absolutely freezing on June 18, 2014. We spent most of the morning there, plus had lunch, plus dinner, I was frozen for the duration. I had asked two organizers of the CPA Conference to ask Hotel Mgmt to make it warmer, as I was not the only one who was freezing and nothing happened. Then Thursday morning as I was standing in the Lobby just shivering due to the cold, someone from the Hotel asked how my experience with the Hotel was. I told this nice young lady everything was great, except for the "freezer" downstairs where we spent most of our time and asked her if she could get the air conditioning to turn off. That afternoon it was warmer and by Friday it was great! I wish I would have talked to Hotel staff earlier, then I may not have caught my sore throat and most likely would not have had a horrible flight due to the sore throat becoming a full on summer cold. I would like to take this opportunity to thank that person and the hotel for making the environment more pleasant for me and quite a few others.
June 24, 2014
Rated 1 out of 5 by stegpin Very disappointed
I reserved a two-night stay at this hotel (c/i: Jan 29; c/o: Jan 31/14). This was my third stay at this establishment and will likely have been my last one. My first stay in December 2013 was in the Richmond Tower - a tower that should have been demolished years ago. My second stay was in the main tower in a much better room. For my most recent stay, the room (3626) was appalling. A huge stain at the foot of the bed welcomed me as did two chewed up arms rests on the desk chair. Steve, the person who had checked me in, offered to switch me to another room, which I declined as I was tired and I couldn't be bothered. There is no reason for housekeeping not to make a note of this and make sure that either the carpet is cleaned and/or restored or not to rent out the room until it is. Also, the internet in the room was extremely spotty and after numerous attempts at contacting DataValet I was told that it was my laptop's connection that was faulty although it worked fine at the Club Lounge and in the lobby. As a Platinum member, I’m happy to know that I have choices when coming to Toronto (next visit - March 17) and I can assure you that I will be hard-pressed to ever stay at this establishment again. Should you want contact me, I’m sure you have access to my coordinates from the information shared in this review.
February 10, 2014
Rated 5 out of 5 by diversity Excellent facilities
Stayed here for conference. Excellent facilities, great location-near shopping subway. Met family in BNB bistro. Would stay here again!
December 10, 2012
Rated 5 out of 5 by Alex19 Great Property!
Love staying at this hotel whenever I am in Toronto. Location is ideal and staff are great! They make you feel at home!
August 12, 2013
Rated 5 out of 5 by Marc58 Front desk staff is second to none!
The staff at this hotel always exceeds my expectation for great service. They care about having return customers.
March 22, 2012
Rated 5 out of 5 by MtlSam Always Pleasant
The Sheraton, and overall SPG Hotels always exceed my expectations. Great room, great location. Great staff.
June 13, 2013
Rated 5 out of 5 by jd21 fine stay
A great hotel in downtown Toronto. Courteous staff and great service; rooms and beds are very comfortable.
December 10, 2012
Rated 3 out of 5 by Shaloze Dissappointing at best
Very overrated and overpriced. Old, musty, not very well maintained and most of the staff outside of housekeeping and room service were rude and snobby
June 23, 2014
Rated 1 out of 5 by RENA1016 WRISTBAND NIGHTMARE
HOTEL STAFF TREATMENT WAS LESS THAN ACCEPTABLE. FORCED TO WEAR WRISTBANDS AND NO GUEST ALLOWED.
August 7, 2013
Rated 4 out of 5 by cc53 internet
I would not recommend this hotel because there is no free internet in your room
June 24, 2014
Rated 4 out of 5 by Flyingtailor Right Downtown
Good hotel a little t0 big for me but fast check in for Elite members.
April 1, 2012
Rated 2 out of 5 by Lisa36 Not a Great Value for the Money
Went to Toronto for the boat show and stayed at the Sheraton due to the transportation to and from the boat show. Booked a club room which was very plan, small bathroom and a fridge that diod not work. For $300 a night, I would expect that the room had more working amenities.
Service in the club lounge was awful, waited over 20 minutes before getting someone to take our drink order. Finally had to ask someone. Again, I expect more from a Sheraton. Maybe I expect too much, however, I travel all over the country, and this hotel has nothing special.
It is fine if you are looking for the convenience of not having to drive to the boat show.
January 13, 2014
Rated 5 out of 5 by WandaP Wonderful staff
From check-in to check-out, super friendly staff. Last year had my daughter's 10th birthday @ this location- sleepover plus amazing pool. We had such a great experience decided to go there again this year. Staff went out of their way to make our stay special: treats & welcome basket in the room for my daughter & friends plus a lovely Bday card signed by the staff.
June 17, 2014
Rated 5 out of 5 by Lynn29 Elegant downtown hotel
-spacious and comfortable rooms
-friendly and courteous service
January 5, 2013
Rated 1 out of 5 by Geroge the safe
safe was broken, never was fixed upon request
May 5, 2013
Rated 5 out of 5 by GS14 Great Hotel
Our stay at the Sheraton Centre Toronto was fabulous. Friendly staff, great service, excellent room.
June 23, 2014
Rated 5 out of 5 by Thyroid Internationla Meeting
Excellent venue in heart of Toronto
July 15, 2013
Rated 4 out of 5 by DonnaB14 Great Location, nice rooms for price
Rooms are quite nice, very clean and comfortable. Great location for a conference. Did not find bar service to be that friendly and prices of drinks/food quite high.
June 22, 2014
Rated 1 out of 5 by RenoNV Extremely poor service
I arrived at the hotel in the early evening to my room not being ready and waiting for 30 minutes (not too bad, but it was known that I would be arriving at that time). When I finally got to my room there was no bed, but tables with six chairs where the bed should be. I called down and after being told that I should sleep on the couch and then tranfered to the front desk and hung up on, I finally had a lady say she would have a rollaway sent up. I left for a dinner and get back around 2:00 am to find that a rollaway had arrived with no comforter or pillows. Being too tired to deal with it, I managed as was. The next night I had a fun evening with my neighbours who were extremely loud until about 2:00 am. Security came up once after I complained around midnight, but it didn't change the noise level. Again, being too tired I left it. Night three I finally get a real bed, and when I arrived at the hotel at midnight I was happy to see it there, unfortunately it was not made. I had to find the linens and pillows in the closet and make it myself. All-in-all a really bad experience. When asked at checkout how my stay was and I relayed all of this, the response was, 'oh that's too bad." Wow, well done. It's too bad Toronto was very busy, else I would have sought other accomodations the first night.
December 4, 2012
Rated 2 out of 5 by underwhelmed2014 Underwhelmed
Upon arriving on our room we found immediately an empty muffin wrapper that clearly the house cleaning should have found if they cleaned the floors at all. I then had a shower and found that the tub was not draining so i had to stand in the dirty water, which took over 10 minutes to finish draining once I got out. We decided to have dinner a shops's most of us ordered purple hayes's while I ordered a rye and coke all drinks were WAY too strong to the point where we had to add water to the drink to even drink them. I must admit the beds were very comfortable and we slept well. The next morning after check out the clerk told us we could leave our bags in luggage storage because we were there for a conference and would not be leaving until later that day. The three of us went to the luggage storage and was greeted by not overly friendly man, who took one of our bags and then told us that the storage was full and shut the door (no sorry, no sympathy, no nothing really). So, we decided to go to coat check and see if they could hold on to our bags (as they had held onto a friends bag the day before). We arrived a coat check and asked if we could leave our bags here as the luggage storage was full, she replied with "I am not taking your luggage" shocked we asked if there was anywhere we might be able to bring it or leave it and we were replied with a quick sharp "NO" and then walked away to answer her ringing cell phone. So we had to walk all the way to my car and leave then there only to be late for our lecture. Once lunch came we shocked again to find that indian, spicy food was all we had to choose from. I know this was probably not the hotel's fault was is was only salt in the wound. One good note, the man we encountered while leaving the parking garage was very friendly and funny!
Overall I was not impressed by our stay and don't think I will be back anytime soon as we paid approx. $200 per night and expected MUCH better.
March 1, 2014
Rated 5 out of 5 by Dot2014 Great conference facilities
The food was great, fast service, meeting rooms were comfortable.
June 23, 2014
Rated 4 out of 5 by AT1950 Close to the action
This hotel is close to all the Toronto attractions.
June 23, 2014
Rated 5 out of 5 by Swag50 The staff are great
I stay at the Sheraton Centre Toronto a fair amount throughout the year. What has always impressed me have been the staff. For my most recent stay I was most impressed with a number of staff. Steve at reception was very helpful in taking care of me and my wife. Blesilda Pagaoa always impresses me. The way she greets people at the club lounge reception is a great way to start the day. She remembers all the guests by name. Amazing...what a great way to start or finish your day. The other person I want to recognize is Myra DeJesus. We had an issue with the heating in our room and she was so helpful and a pleasure to deal with.
March 28, 2014