Rated 4 out of 5 by VenusRising Slept like a babe.
Thoroughly enjoyed the room. It was clean and comfortable with terrace access for those that came to visit whom smoked.
I did not appreciate being awakened early by construction staff or the constant smell of ammonia from the work they were doing, but it was a small price to pay for the perfect location to venues I was attending.
July 9, 2014
Rated 1 out of 5 by Bud54 This hotel needs improvement.
Rooms were excessively hot. Many in our party had to relocate due to AC not working properly, mold in carpet, musky odors, etc.
July 13, 2014
Rated 4 out of 5 by BAS53 Reception
Overall we had an enjoyable stay at the Sheraton. My only area of complaint was with regads to checking-in at the Reecption upon arrival. There were only 2-3 staff on duty at Reception at the time and there were quite a few people waitig to be checked-in, some of who were 'priority' regular stayers.
It took far too long, and it was obvious that there were not enough staff to deal with the process quickly enough. Also the Receptionist who did deal with us, although efficient was rather 'going through ther motions' and not particularly personable.
For a large hotel like the Sheraton I found this to be unacceptable and poor.
October 9, 2013
Rated 2 out of 5 by MooreJJ Room Noise and Bed Size
I found the room to be very noisy - even when the air conditioning was turned off. In fact, it woke me up both evenings that I stayed there. Also, I expected the suite to be bigger than it was - I think the bed was only a double or a queen and I was expecting a king. Finally, there were more than a few touchups needed in the bathroom - especially behind the door.
July 7, 2014
Rated 5 out of 5 by Backbeat Great staff,
If I could give it a six stars for customer service on the survey I would.
July 14, 2014
Rated 2 out of 5 by Unsuallynotcritical If you have another choice, take it
No heat in room, portable electic heater was marginal. No notification that there was no heat, nor that the TV service as not available.
There was construction drilling going on for a full afternoon on the day before my departure, which was terrible considering the vibration along with the noise.
Leaky toilet all night, drip drip drip: I finally had it fixed with a new flapper valve the following evening.
Desk did not answer phone on multiple occasions. Others reported the same issue.
Room service did not answer phone. Rang through to front desk which took the order, but needed a call back because they did not have the brand of beer that had been offered.
Wake up calls were over 1/2 hour late if they came at all.
Waits at all desk counters were not acceptable, especially at checkout at 6:00 AM. Printers did not function, so only one desk person could print the invoices.
Fitness center equipment input screens did not function very well, and equipment either needs maintainance or needs to be replaced.
TV did not work for 24 hours. Told it was a city wide issue, but it was out for more than 24 hours. This was the one issue that may have been beyond their control.
We were hustled for a taxi on departure, with three different prices given over a five minute period. The regular cab rate, then a special rate pushed by the Sheraton bellman, whcih then changed once we actually entered the cab. They wanted an extra $10 to continue onto the 2nd passenger's terminal at the airport in addition to the 'flat rate that had been offered. We quickly asked to get out, and they dropped that demand.
I could hardly believe this was a major downtown Sheraton, and others had the same thoughts.
May 5, 2013
Rated 2 out of 5 by wanderer This hotel has no idea
What was supposed to be a lovely weekend in Toronto turned out to be less than appealing thanks to the hotel. While it is well-located, the hotel is not particularly service-oriented and has some significant room issues. At check-in, the staff did not recognize my elite status (as a Delta Platinum with Crossover) and thus did not extend the benefits. The next day, I realized the oversight, and spoke with no fewer than three people before anyone had even heard of the partnership with Delta Air Lines (one employee even referred to it as "Delta Hotels"--please!) I realize the relationship is new, but not that new, and the guest should not be the one to inform a major international hotel in Canada's capital of finance. Embarrassing, to say the least.
Furthermore, the bed was uncomfortable, and rattled and squeaked every time I moved. The pillows were too soft, and when we politely requested firmer ones, if possible, the receptionist shouted at us to, and I quote, "Go look at the pillows! Read the label! At least two are firm, foam pillows!" I beg your pardon? (They were all the same, for the record, and not firm foam ones.)
What's more, the food at the Sheraton Link, while convenient, was tasteless and overpriced. ($3.50 for a basic coffee, $3 for a small yogurt, the kind that come connected in a 6-pack, no less!)
As a Platinum Medallion on Delta Air Lines, I was looking forward to reaping benefits from the new partnership, but was sorely disappointed. Not even so much as a "thank you for choosing Starwood" was heard over the weekend. When I travel with my airline, a heartfelt thank you for my loyalty is but the beginning. And while I'm new to the Starwood family, this experience certainly doesn't bode well.
April 9, 2013
Rated 5 out of 5 by Swag50 The staff are great
I stay at the Sheraton Centre Toronto a fair amount throughout the year. What has always impressed me have been the staff. For my most recent stay I was most impressed with a number of staff. Steve at reception was very helpful in taking care of me and my wife. Blesilda Pagaoa always impresses me. The way she greets people at the club lounge reception is a great way to start the day. She remembers all the guests by name. Amazing...what a great way to start or finish your day. The other person I want to recognize is Myra DeJesus. We had an issue with the heating in our room and she was so helpful and a pleasure to deal with.
March 28, 2014
Rated 5 out of 5 by Fox4ster One week
I have just completed one week at this hotel. From the time I arrived till the time I left 6 days later I cannot complain about anything. On arrival the valet parking attendant was polite and courtious, as well as very prompt even though the hotel was very busy. Check in again was very prompt and actually enjoyable. It is quite nice to encounter staff who are efficient at their job and enjoy what they are doing. I stayed on the 36 th floor in the club class area. The room was very clean bright with ample space. Amenities in the bathroom included everything you might need or had forgotten to bring. As I was in Toronto for the week on business my routine consisted of breakfast in the 43 rd floor club class lounge each morning. I occasionally dropped in for the evening munchies and a drink before dinner. Again the staff were of the quality I would expect at a 5 star hotel. Very courtious and efficient. I did have dinner in the new BnB restaurant (traders) on two occasions. Atmosphere is clean and contemporary with buns and burgers being the theme. Yes I did have the sliders with the homemade relish. Very tasty! The wings and onion soup was also very good. Overall the week long stay was enjoyable. I was quite busy so was not able to take part in the new fitness area or pool. However I could see a large number of people enjoying those facilities. The location of this hotel is also very good. For example only a 10 minute walk to the Royal Alex on King street. The Internet also worked flawlessly during my stay. I have stayed in most of the downtown hotels in past years expecting minor problems to arise from time to time. However during this stay at the Sheraton I did not encounter any issues to speak about considering the size of this hotel as well as the number of staff during the course of the week. Overall a great place to stay in the center of town!
June 18, 2012
Rated 1 out of 5 by Brett1234 Old, dated, tired, apathetic staff
The TV didn't work in the room and wasn't connected to the treadmills. The phone at the bedside didn't work. The wall around the heating/air-conditioning vent in the room was almost black - who knows what I was breathing in.
The Information desk was never open so we couldn't get ideas for where to eat. Asking the Bell staff was like asking someone who could have cared less. And we could barely understand what they said.
And the refrigerator in the fitness center is supposed to be for cold and wet washcloths. They have it filled with dry hand towels, which makes no sense.
I would not return nor recommend the hotel to anyone else.
August 16, 2013
Rated 4 out of 5 by geof favorable location
neart of the city, between two subway stations and direct to streetcar. Shopping, eating, musea in the neighbourhood. Well equipped facilities, especially the swimming pool.
July 11, 2014
Rated 2 out of 5 by Sideout005 Sub par...
When pulling up to the hotel, you would think you would be welcomed by the staff. The only welcome given was a loud yell from staff to move our vehicle as there was no valet available. A simple task of trying to unload our luggage was met with an attendant telling us we were not allowed to leave the car in the drop off zone to check in. When we asked for help with the bags, staff said they were too busy.
The hotel common areas are vey nice but the rooms need some TLC. Simple things like the return grate falling off the wall, grungy bathroom with loose faucets and peeling wallpaper.
There is much room for improvement.
Won't be coming back anytime soon.
December 10, 2012
Rated 3 out of 5 by Syngut Felt like second-class citizen
I understand there will always be problems at aging hotels that need to be addressed. However, My family found it upsetting that we were originally sent to a room, I believe #1947, that had issues with radiator noise. What was really strange is that the front desk person and the person on the phone I talked to knew about this and mentioned that, "yes, those corner units have rad issues". If that is the case, why would we be sent there in the first place? In this respect, we felt marginalized like second class citizens. Not a good first impression, and definitely one that will stick with me when we need to book another hotel room.
December 26, 2013
Rated 5 out of 5 by gbrcurtis Pleasant Hotel - Careful Signage Lacking
Here for ASTM Meetings, where meeting were held in many different rooms, required ASTM's map and NOT ALWAYS the signage of the hotel to navigate the floors and hallways. Depending upon how you arrived at the Mezzanine Floor, you would not see that the locations of half of its rooms were not prominently displayed. For that matter, getting to the Mezzanine Floor appeared to be ONLY by a stairway, NOT an elevator.
Hotel Personnel were not always carefully helpful in this regard.
June 27, 2014
Rated 1 out of 5 by Travis123 Charge me for a room with no heat
I made reservations for King room on Sheraton.com a Sheraton Centre Toronto. Flight was 6 hours late arriving, so checked in at 3:30am. The coldest night of the year so far in Toronto. Looking forward to getting 4 hours sleep before meeting.
I open door to my room and am met with a wall of frigid air cascading into the hallway. Make a quick run through the room and no windows were open, it's just that the heater and fan are completely inoperable. Very apparent it hasn't run in awhile, hence the room measuring so cold on the thermostat. Beds were ice-cubes.
Call front desk and they state that its the last room in the hotel so they can't change. It's then I notice its not the King room I reserved, so I ask them about that. They explain its because they had a problem with their check-in system and they were sorry that my King room was given to someone else. Why wasnt hat made right when i was checking in initially, rather than waiting of me to call?
They sent a small space heater to my room which would have taken hours to be successful. Maintenance guy worked on thermostat for an hour, pulling wires flipping breakers etc. he was great, very sympathetic and tried to work efficiently. Finally got it pseudo-fixed (wires and box dangling, but it started to work) and I managed to get 2.5 hours sleep prior to meetings.
I can partially understand Sheraton mixing up reservations and giving me a small room, but it is TOTALLY unacceptable to give me a different room with an unworkable heater. They housecleaning staff obviously didn't care to check the room before it was let to a customer, otherwise they would have noticed their frosted breath when checking the room that day.
What does the manager do when I complain after my meetings the next day? He offers me $xxx off my room. So rather than $xxx I get to spend $180 on a room without heat. I'm a business executive and the $xxx credit resonates 0% with me. I would have paid $xxx more than list price just to have heat prior to a Board meeting.
Will never stay here again after being treated like that over $xxx Credit. Will not recommend it to anyone I know. Room should have been free out of respect for a client, rather than still charging me $180 for a room without heat on the coldest day of the year.
Insulting and what a joke.
January 24, 2013
Rated 4 out of 5 by jk1975 Not as great as usual
We stay at the Sheraton at least once per year and love the hotel and the location but this last visit we were slightly disappointed. I was told when I made the reservation that we had a view of the ice rink which is something to enjoy this time of year with the lights, but when we got to our room it was a view of a bunch of bldgs and CNN Tower. Also our room seemed to be the last room before the elevator and it was disturbing to my husband to hear that elevator all nite long. I will make sure next time we get the room we arranged for and also to try to be some distance from the elevator, otherwise everything was great as usual.
December 9, 2013
Rated 3 out of 5 by Baxter60 Room needs updating
Room needs a thorough dusting. Appears very tired and dirty. Bathroom is in need of updating - cracked paint, shower head not working well.
July 11, 2014
Rated 4 out of 5 by LionDawn good convention venue
The meeting facilities were good but a little confusing to navigate the hotel. Sleeping rooms were excellent! Business facility/computer access limited plus Wi-Fi very costly!
July 10, 2014
Rated 5 out of 5 by Nancyd Great hotel
Stayed at the Sheraton Toronto with my daughter Aug 17/12. Loved this hotel. The location is fantastic...downtown Toronto and so close to everything that we were in the city to do. We had dinner reservations and tickets to see War Horse at a near
by theatre. The lobby is beautiful, huge and clean. The staff that we encountered were friendly, professional and helpful. Although the check in time is 3 pm we were told that our room was not ready at 3:30 pm. We had just arrived after a three hour drive and wanted to get into our room to relax and shower as we had 5:30 dinner reservations and our play was at 7:30. When we told the staff member this she found that a room had "just become available" and we were able to check in. I found that a bit odd. Did a room indeed just "suddenly become available?" The room was big, bright and spotlessly clean. The beds were super comfortable and the bathroom clean with a great shower. There was complimentary bottled water...a nice touch. One thing that did upset us was that we paid for an "upgrade" to club level and were told that we could use the club lounge and that there would be appetizers and drinks from 5-8 and again later in the evening. We were not told the lounge closed at 10 pm. We were unable to go at 5pm as we had dinner and theatre but planned on going after the play. However, when we attempted to go to the 43rd floor lounge (were looking forward to the view) we found out that it was closed. My daughter expressed our dismay to the front desk clerk and he removed the upgrade charge. The upgrade would have enabled us to have breakfast the next day which we then did not have. The only other problem we had was the fire alarm that went off sometime between 1:20 and 1:30 a.m.! A bit of a frightening experience. We left our room and walked down 36 flights of stairs!! The muscles in my legs were sore for two days! Certainly don't blame the hotel...it was apparently legit. Announcements were made throughout the alarms informing guests that the fire dept was present and to wait for the "all clear." We were not outside for too long before the fire dept advised us that we could go back to our rooms. The hotel staff were present in the lobby (although no staff members came outside to reassure guests...it would have been nice to see someone outside) and provided bottled water and canned pop. All in all my experience with this hotel was a positive one. I would definitely stay here again and would recommend this hotel to my friends.
August 21, 2012
Rated 4 out of 5 by Rob1958 Some Disappointments...
The ice machine on the 27th floor was never operable while we stayed for 4 days and it was a hassle to have to go down a floor to get ice often...also the curtains and blinds did not block out the light and made it more difficult to sleep...the towels did not dry overnight in the bathroom probably due to minimal ventilation...but check in as an SPG member was convenient. Overall a comfortable stay!
July 2, 2014
Rated 2 out of 5 by DMat One of my worst experiences
Generally I do not have any complaints about my experiences with the Sheraton, and I always recommend this hotel to friends, family and clients I have from work. However, this past stay was one to forget.
I arrived on July 20th, approximately around 3:00pm from another city in which I had been attending a conference. I decided to celebrate a special occasion with a loved one as we had marked some new accomplishments in our lives. Upon arrival I waited in line for about 20 minutes. Upon checking in I was asked if I would like a room with 2 beds or one. I opted for 2 beds and was given my room keys.
Once I entered the room I discovered I was given a room with in fact only 1 bed. I called downstairs to the front desk and informed them of the mix up. I was then told I needed to bring my belongings back downstairs and I would be given a new room and keys. I then came downstairs and waited another 20 minutes in line before someone was able to assist me. The front desk did not apologize and simply issued me new keys to a different room. Upon entering this room(in the Richmond Tower) I immediately noticed the door was already open. I lay my belongings down only to realize the room had not been cleaned. The beds were not made, and used towels were spread on the sink.
I called downstairs to the front desk to explain the problem and they asked that I return downstairs to get a new room. At this point I requested that I not wait in line again as I was tired from my trip and also needed to be at a reservation shortly. They front desk informed me that they would send someone up with new keys immediately. Another 20 minutes had passed and I decided I could not wait any longer. I gathered my belongings with my girlfriend and we headed downstairs to speak to the information desk. I explained to the employee that we had 2 rooms given to us and were now being asked to wait for the 3rd room. She took my information and spoke to someone in the back, returning with new keys and a new room for us to use. There was no apology from anyone for the inconvenience throughout this ordeal.
At this point it had been almost 5:30pm, my girlfriend and I missed our reservation at a nearby restaurant because there was not enough time for us to get ready. In short, I have always come to know Sheraton as a brand and hotel associated with superior service and quality which is why I book with them consistently. This was by far my worst experience at a hotel. From the unmade beds, to the unapologetic staff and the lengthy wait each step of the way, this will not be somewhere I plan on returning to in the immediate future.
July 22, 2013
Rated 5 out of 5 by Joowlz Birthday treat
My sister and I stayed at the Sheaton Centre Toronto from September 8th to 15th 2011 as a gift for my 50th birthday. We already had high expectations of this hotel from reading reviews on Trip Advisor and from personal recommendation from friends, but we were overwhelmed when we got there. From the minute we stepped through the doors we were treated like VIPs. When the booking was made we were on a very tight budget and could only afford to book room only. We arrived at the check in area and were told that as it was a special birthday we had been upgraded to club class!!! I have a SPG card so we received points on that too!!
The from we were allocated was on the 35th floor and the views were spectacular to say the least. We could see the harbour area and Centre Island (through the buildings) and the CN Tower as well as an impressive array of skyscrapers that lit up the night sky like twinkling stars.
The room had two beautifully comfortable beds in it (I had the best weeks sleep in a long time!) and everything you would expect from a 4* hotel. Considering we were right in the centre of this wonderful city you couldn't hear a thing through the double glazing.
This hotel is situated right at the heart of everything. Just a 5 minute walk and tou were T the Eaton Centre a HUGE shopping and eating experience. Be sure to visit the Urban Eatery food court.........but go there hungry, there is so much to choose from. Situated within the hotel there is Traders, a friendly bar for all ages, Link which is a coffee and snacks bar, and Quinns which is an Irish bar where the welcome is warm and the food beautiful.
Up on the 43rd floor we found the club lounge. This lounge afforded some excellent views of the city from two sides through floor to ceiling windows. The food here was buffet style and it was always well stocked and beautiful. The staff in the lounge were extremely pleasant and very helpful. They always had a lovely smile and a hearty good morning/afternoon/evening for you. Nothing was too much trouble for them. All of the staff at the Sheraton Centre Toronot deserve a pat on the back. Their customer service is second to none. I would most definitely recommend this hotel to anyone looking for a special place to stay, and will 100% stay there again on my next visit.
Thank you Sheraton Centre for making my 50th birthday celebration so special and memorable.
Room Tip: If you can afford to then I would recommend you upgrade to club class. Also join the SPG rewards programme. This is part of the Sheraton chain and you earn points for every dollar spent. You can redeem these points for extra nights, flights, food etc. Well worth 5 minutes of form filling!!
February 13, 2012
Rated 4 out of 5 by HK57 great conference hotel, expensive WIFI
I attended a conference at the Sheraton Centre in downtown Toronto - it's a great location and the staff were exceptionally friendly, helpful and efficient. The hotel is near museums, restaurants and excellent shopping. There is also a lot of live music in a very safe and friendly town.
I have only one gripe - wifi in your room is expensive. This may be normal in North America but it is free everywhere in hotels in Europe. The hotel is not cheap - why stick to this outmoded practice?
June 24, 2014
Rated 5 out of 5 by MMAMomx3 Saved Our Vacation!!!
We had booked a cheaper place which was under construction, and was careworn. We called the Sheraton, vacated the dump and were transported to a different world. The reservation clerk was sympathetic and horrified. She presented several options and helped me ascertain the least expensive- suite vs two rooms.The desk clerk found two adjacent rooms and upgraded us to a high floor at a great rate.
Rooms were spotless and inviting. "Roll away" beds were soooo cushy and comfortable!!!! Gracious, friendly housekeepers! Great bell captains! Great concierge service! Loved the pool/gym!!!
You saved our vacation and we are loyal Sheratonites!! Thank you! The Bakers
September 2, 2013
Rated 4 out of 5 by TLTS Staff
The staff with which we dealt throughout our stay was great. They were quick to respond to any needs we had and were very polite.
July 10, 2014
Rated 3 out of 5 by numbersguy75 Great location, facilities need an update
Location is very centrally located to downtown Toronto. Shopping, restaurants, and entertainment are all very close to the location. Parking was easily accessible in the parking garage under City Hall. The building is easy to navigate with adequate signage throughout.
There was construction on the outside of the building when we arrived so curb appeal was less than stellar. The lobby was lively. A good mix of people just lounging and many doing business, etc. The wood on the rafters, moldings were nice, and the lobby smelled wonderful. I could be wrong, but it seemed to me that they are pumping Issey Miyaki into the place which is a nice, fresh scent.
The line to check-in could have been more efficient. They only had about 3-4 people working the desk at check-in around 6PM. I'd say they could either use more staff or be more efficient. I was recongnized as an SPG member and offered my bonus points, drinks, or free WiFi. I also chose to go green since we were staying only 2 nights and get 500 SPG points credited instead of having housekeeping come to the room.
My girlfriend and I were in town for a quick getaway to see a couple of concerts before heading home. The room was spacious enough with the exception of the bathroom which was very tiny. Only a single vanity with very little counter space in the bathroom. The room was a bit dated and could definitely use some updating. The carpets were very worn and dirty looking. The dust ruffle on the bed was stained. The room had not been properly dusted (there was a layer of dust on the Kleenex dispenser in the bathroom for example). The coffeemaker did not work properly either. It was also not cleaned prior to our arrival. There was still water in it. We had to empty it out and also had to push the brew button about 3 times to get a cup of coffee and it was terrible so we ended up having to buy coffee while out and about which set us back about $10. The bed was very comfortable. The view would have been nice if the windows weren't filthy. Could definitely use a washing.
Dianna, the Concierge, was very pleasant when we asked her about local nightclubs to check out after the show. She wasn't super knowledgable about them, but did her best to point us in the right direction. We already made dinner reservations at Blowfish on the Bay for sushi, but she did confirm that it was excellent and it did not disappoint. A little pricey, but unique and delicious sushi with a fusion flare to it.
We checked out the shops in the mall on the lower level of the hotel property. The food court offered good variety at decent prices. The shops were limited, but not a big deal with Eaton Cenre just a few blocks away.
Overall, our stay was a blast, but we always have fun travelling. The room was less than stellar. As an SPG member, I'm accustomed to better when it comes to accomodations. I'd consider staying again in the future, but would definitely explore other options in Toronto.
The city itself is wonderful. It is clean. There is always something to do. The people are incredibly friendly. Toronto is a great place for a little getaway. I've never been to New York City (yet) but have been to Chicago and I'd say they are very close, but I might like Toronto a bit better due to the people. Always pleasant, fun, and helpful.
October 7, 2013
Rated 3 out of 5 by Frustrated2742 Poor management, under staffed
Beautiful hotel, centrally located. But understaffed. Stayed several times hoping my first impressions were wrong however every time it was the same. Check in is a nightmare. It can take up to 30 min waiting in line. (Picture airport line ups). Don't bring a car as it can take another 30 mins pick up and drop off as it's not managed well. Staff is nice but there is no follow through probably because they are too busy. I've had my luggage stored and lost, a package delivered only to be told they are too busy to retrieve it and to come back to front desk in a couple of hours. If you stay here don't expect anything but a clean room and allow for extra time to check in.
March 23, 2014
Rated 2 out of 5 by Andyf1235 Not great
Lost reservation but Sheraton Corp had it
July 11, 2014
Rated 3 out of 5 by Ron33 Wrist Bands
As an out of tower from the U.S. I have been to the hotel before during Caribana weekend. This year was not enjoyable. As a paying customer and adult I do not appreciate being told that I was not allowed to have guests in my room. I understand that it was for safety from the events of last year but it was an over-reaction. There are better ways to provide safety than to ban guests. Additionally, not informing the customer ahead of time that this policy had been implemented is disingenuous and certainly had I known this ahead of time I would've cancelled my stay. After 4 years of prior stays I am extremely disappointed and will be taking my business elsewhere
August 7, 2013
Rated 4 out of 5 by Nyckname My Stay
Great location in heart of Toronto
July 11, 2014