Rated 5 out of 5 by Mark62 comfort at its best
Every time I stay at your hotel, your staff no matter who I deal with is always very friendly and make me feel right at home. Keep up the great work
October 4, 2012
Rated 4 out of 5 by Kooper48 Jennifer Wedding
Front Desk and Event Staff did a great job, rooms are a little "tired" but adequate
November 12, 2013
Rated 4 out of 5 by Marathonrunner Great location
The location is great but the rooms are outdated and it only has an outdoor pool, no indoor facilities or a hot tub or an exercise room or a bar.
November 7, 2012
Rated 5 out of 5 by Pier1 Great downtown location and friendly staff
The restaurant menu has been upgraded recently - very nice upgrade! Starbucks in the hotel lobby is very convenient as well. Nice place to stay.
June 4, 2012
Rated 4 out of 5 by PJ27 excellent club level lounge
Probably one of the best club lounges I have ever been in. Great selection of food/drinks, nice space, and excellent staff in the lounge.
August 8, 2013
Rated 1 out of 5 by nyc1982 Unsatisfactory stay
I checked in on Thursday and in my profile it says I do not like to be near elevators. I was told the only room left was near an elevator but could be moved if I did not like the location. I was not told the room and the elevator shared a wall, making the sound unbearable. I was told I could move rooms later that evening. When I returned they told me they only had the same room available but on another floor. I told them I am a SPG and traveling for business and was told that I would be able to move. They finally found another room, only to be moved again when this room was dirty and smelled like smoke. A quick note--the first room also did not have a working tub that drained properly. I was on to my third room, which was fine but not great and went to move the bed over to use a plug in order to charge my phone and the headboard came crashing down on me. Each of the 3 rooms was stocked differently with toiletries, if at all. I was treated as though I was an inconvenience to the staff while trying to find a comfortable and clean room. I would not recommend anyone staying at this location, other than the fact that it is conveniently located.
February 11, 2013
Rated 5 out of 5 by Italian45 Awesome
Great experience all around!! The front desk is the best I have seen in a long time!!
My room was spotless. Needs renovated though!
August 29, 2013
Rated 4 out of 5 by RBNF Front staff awesome!
Judy was exceptional at the front desk. She was extremely welcoming, helpful, and delightful. I'd come back just because of her!
May 28, 2013
Rated 5 out of 5 by clmo coffee
I can't handle Starbucks coffee, so thanks for the coffee in the lobby.
No room problems at all - very satisfactory stay
September 30, 2013
Rated 5 out of 5 by Betty3 Great centrally located hotel
This is a great hotel It's central location let's you walk to many fine restaurants downtown. Convenient shuttle from the airport and back.
April 12, 2013
Rated 5 out of 5 by MILLER83 Great Status Recognition
Even as a Gold I had several suite upgrades here even with multiple rooms booked. Always friendly staff. Great redemption value for points.
October 26, 2011
Rated 1 out of 5 by B2012 Poor hospitality
My main issue with this hotel is with regards to the hotel staff. For example, the restaurant was supposed to open at 6:30 AM. I arrived at 6:30 and the restaurant was not open. I watched the staff walk in and out of the kitchen for 15 minutes. No one greeted me or came up to me to say that the restaurant would be opening soon. I went to the front desk and he indicated that the restaurant should be open but did not know why it wasn’t. I then went back to the restaurant and went up to a staff member who was walking out of the kitchen and she informed me that it would be another 15 minutes.
Normally this would not be an issue but I was participating in a marathon that day. There were SEVERAL of us relying on this restaurant and they let us down. I am from out of town and was not familiar with the area and had to quickly make alternative plans. This is just one of several negative experiences I had with this hotel. I will not be staying at this hotel in the future and will be informing the race director of my experience (this hotel was recommended by the Monumental Marathon). I hope that the race director does not work with this hotel in the future.
November 6, 2012
Rated 2 out of 5 by traveler Very mixed results
1. Staff Great
2. Facility and rooms old and worn
3. Rooms not clean
4. Restaurant needs improvement
5. Wireless very weak signal
February 18, 2013
Rated 3 out of 5 by Marcellus Location, Location, Location
Located one block north of the city central monument, this Sheraton offers excellent access to everything downtown has to offer.
May 21, 2013
Rated 5 out of 5 by Jayc411 Simply Perfect
The hotel room was spotless and up to date. I could not ask for anything more from a hotel. Staff was very kind and courteous.
January 15, 2013
Rated 5 out of 5 by Kathy27 Can't wait to come back!
Great view of Monument Circle, comfortable bed, Starbucks coffee, and pleasant staff. Perfect location. Easy-to-park.
July 31, 2013
Rated 2 out of 5 by GWB611 Don't visit this hotel on a weekend
Don't expect to get any sleep if you visit on a weekend. The parties run wild without much control by the hotel.
August 26, 2013
Rated 5 out of 5 by Ben72 Very accomodating
I was here for a conference and the meeting rooms and guest rooms were comfortable and well appointed. Wonderful staff.
June 7, 2013
Rated 5 out of 5 by AALJ AALJ
There for a convention and found it to be a wonderful venue. Excellent service and most helpful staff. I hope to return.
April 1, 2013
Rated 5 out of 5 by Judy54 Great Stay
Room was great. It was snowing and I could sit and watch the snow. And work on some reports for work. And on my laptop.
April 2, 2013
Rated 4 out of 5 by AL461 Meeting room
went to TAL meetings and as usual enjoyed the hotel
good Continental breakfast and had great coffee
September 23, 2013
Rated 5 out of 5 by Taylorday Very happy
We recently stayed at ths hotel. Room very clean. Staff very pleasant. Food wonderful. We highly recommend this hotel.
February 14, 2013
Rated 5 out of 5 by Sunny15 Hotel has great features
The staff was very helpful and kind. The room was very clean and comfortable. I would recommend this hotel to anyone.
September 24, 2012
Rated 5 out of 5 by Rod43 Great staff and location
The staff at this hotel was great!! I would go back just because of the staff
October 21, 2013
Rated 5 out of 5 by MotheroftheGroom Excellent
The staff was exceptionally friendly and helpful. The room was clean and pleasant. An overall wonderful experience.
December 24, 2012
Rated 4 out of 5 by Patrick87 Great Location and friendly Staff
My room size was great! lots of space. The new fitness center was clean and had had efficient amount of equipment.
February 25, 2013
Rated 5 out of 5 by Sean1985 Great Time
We had a wedding in your hotel and not only was the reception area beautiful the rooms were great and comfortable.
January 3, 2013
Rated 4 out of 5 by GG10 Location
Hotel is in an excellent location in downtown Indianapolis and in easy walking distance of all city attractions.
June 9, 2013
Rated 4 out of 5 by Scott62 Indy Wedding
Over all was good. Rooms were nice however are REALLY ready for remodel and fix up. The HVAC system was average.
May 20, 2013
Rated 1 out of 5 by Kathy This hotel needs updating desperately
The water was cold for my showers
The room temperature was uncomfortable. The staff said they would get me a fan
February 9, 2013