Sheraton Fisherman's Wharf Hotel

  • 2500 Mason Street
  • San Francisco,
  • California
  • 94133
  • Estados Unidos
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Rated 3.5 out of 5 by 569 reviewers.
Rated 4 out of 5 by Vacation in San Francisco We stayed for 5 days at your hotel and it met all but two of our expectations. The first was we have become quite accustomed to having Wi-Fi provided as part of the room package and not have what I call a rather steep price charged as an extra fee. Second, your breakfast that was included with our AAA package was the worst I have encountered in many years of travel. If I had paid the 25 dollars that you were charging I would have been extremely upset. August 21, 2012
Rated 4 out of 5 by Cool down We went into SF to get away from 100 degree temperatures inland and had a perfect weekend. Great location for entertaining young children and adults, too. Ease of dining on site in the morning was appreciated, and in room with multiple choices made the end of the day much easier. The room's ample size made it simple for a family of four to spread out and have some space. Grandma and an uncle next door in an adjoining room was a plus for everyone. June 11, 2013
Rated 3 out of 5 by Not what I expected The hotel lobby bar is really nice, staff was excellent in their service. The rest of the building seemed old in need of a facelift. The room was very clean, but the bed was not as comfortable compared to what I typically get when i stay at a Sheraton. For the price of the room and the fee for parking I expected more. Location is great, close to pier 39 and all the fun tour stuff which is a plus if you do not want to do a lot of driving. October 28, 2013
Rated 4 out of 5 by Perfect Location A perfect location and a solid Sheraton, Really nice reception with a Starbucks which is a pleasant place to work when you wake up at 5am because of jet lag March 15, 2014
Rated 3 out of 5 by Great for families I was on a romantic vacation with my husband, this was our third time staying here because we love the location. You can walk to Fishermans Wharf and many other places including the grocery store, but this time we realized there were kids loudly running the halls very early and we could hear the people above us and next to us. I have concluded that it was not the place for sleeping in or romance, but for the price and location, it is great. April 13, 2012
Rated 4 out of 5 by excellent servious I called concerning transportation and the destination I had to go and was provided excellent directions and travel suggestions. My needs were well provided due to my early and arrival and late departure. Due to a race that was over after room check out time they provided me with service that allowed me to depart after check out with no additional charge. the late departure they secured my luggage until departure time. Excellent service July 7, 2013
Rated 4 out of 5 Very Comfortable and Friendly As soon as I arrived, the bellman (Prince) was super friendly -- he immediately asked for my bag, pointed me to the checkin counter, and my bag was waiting for me in my room. The front desk staff was friendly and helpful, and the overall experience was awesome. I would definitely stay here again. February 20, 2014
Rated 4 out of 5 by Great hotel for the $$$ If you're looking for an economical place to stay near Fisherman's Wharf - this is a great hotel! The decor and the staff are super friendly and the rooms are clean and comfortable. Request the top floor w/an inside facing room to avoid street noise. This not a "high-end, ritzy property" so adjust your expectations. Great for families who want easy access to all of the tourist stops. We took our 8 year old daughter and loved it! February 25, 2013
Rated 3 out of 5 by At this price free WiFi would be nice I suggest that you give guests free WiFi in their rooms. Or, it the lobby WiFi a ploy to get us down there with the hopes of buying pricey drinks and snacks? The location is great, but there are other hotels around, I would not stay at this Sheraton again. The fire pits outside looked nice, but people were always smoking at them. They got noisy on Sat and Sunday nights. They may be better in a location not directly under rooms? April 30, 2013
Rated 5 out of 5 by Great Experience I'm on the road a lot and only stay at SPG hotels - over 100 nights last year. I recently stayed at this hotel and I was impressed by the welcome I received. Champagne and chocolates for being a platinum guest. Never happened before. The Bellman, Prince, was also very helpful. He insisted on carrying my bags for me and offered his help any time. I'll definitely visit again. January 18, 2014
Rated 2 out of 5 by Incompetent These people can't get out of their own way. The concierges were great. Everyone else was not. Room poorly prepared. Safe and A/c didn't work. They rely on the guests to convey issues. good luck on that. No restaurant. Overpriced wine bar with airport snack bar food. Dumb weekend treat - outdoor beer garden on a freezing night. Didn't give us a folio until we got home and asked. They charged for $300 of free amenities. October 14, 2013
Rated 5 out of 5 by overall stay- good The hotel is conveniently located, rooms were clean & comfortable- staff were all pleasant & helpful. My biggest complaint is that there are no towelbars, hooks or a shelf to store your personal items and/or clothes in the bathroom- the only choice you have is to put your items on the floor or the toilet. Also, the elevators were very busy & full most of the time- had to wait for several before we could get on a few times. August 12, 2012
Rated 3 out of 5 by Great service, terrible amenities The staff at the Sheraton Fisherman's Wharf was excellent; courteous, efficient and friendly. The amenities at the hotel left much to be desired. The WiFi is terrible, it is slower than dialup and constantly dropping out. The bar/snack counter is way overpriced and the food is not very good. Lastly, the breakfast buffet is too expensive, especially considering the proximity of other, better, restaurants around the hotel. December 10, 2012
Rated 3 out of 5 by Hotel is convienient We enjoyed our stay here, it's the 2nd time we stayed at this particular hotel. The only drawback was it is very noisy and can here people from street as if they are right outside your window. It is ultra modern so it's not as comfortable as I would like it, chairs in room are very stiff to sit on. Location is excellent though so for those that don't mind modern then it's great. Bathrooms are very, very small as well. July 22, 2013
Rated 3 out of 5 by Great staff but physical accomodations lacking First let me say the staff was FABULOUS! Mr. Padilla printed out conference material for me because the email that the conference organizer wasn't providing it came after I had already arrived. Everyone from the bellman to the front desk to the concierge was friendly and so very helpful. However, the facilities are tired and not very business traveler friendly. There are no nightlights nor is there a separate light for the commode compartment of the bathroom so... you either leave all the bathroom lights on at night or you stumble around in the dark, then turn on the one light switch and wake up your spouse too. The bathtub is so small I could hardly take a shower (I'm 5'2) and for my 6'2 husband it was almost a comedy. We won't even discuss the kindergartern size toilet. Let's face it - you're only there for bed and bath so if the bathroom is woefully inadequate, it matters. October 25, 2013
Rated 4 out of 5 by Great location This was our second stay at this hotel . We brought our parents for their 50th wedding anniversary and they loved it. Decor Is definitely dated but the rooms are clean and the beds are very comfortable. The staff are wonderful. The location is great for those visitors that like to walk or grab public transit as it is a block from the wharf. Avoid the drinks from the Hotel bar. I paid $4.40 for a can of ginger ale . June 29, 2013
Rated 3 out of 5 by Freezing,Noisy,Disorganized We tried to check in about 12:30 a.m. After 9 hours of travel. There was already a guest who had been waiting some time. We had also waited 10 minutes in the parking garage. I looked in the office behind the desk, no one. No one at the bell desk. Finally I called the hotel operator by cell phone. He himself came to attempt to help the other guest, then us. My little boy was exhausted. When I asked about my muni tickets and boat tickets that were part of my package, the desk clerk was clueless. Finally in the room I tried to get the temperature above 65 degrees to no avail. I covered my son with bath towels and went to bed shivering. The next day I called down and the engineers declared the unit dead and in need of a total replacement. It They did replace it that day. Parking is $46 a day, and the breakfast buffet is average at best and $16.95 for kids! Outdoor pool and no spa. April 11, 2013
Rated 4 out of 5 by nice rooms but NO free internet, join the 20 th century this hotel DID NOT have free wifi, unbelievable!!! even McDonald's has free wifi. this made planning our days in san fran almost unbearable and for almost two hundred dollars a night no wifi is just plain wrong. I really can not recommend this hotel because of this even though the room was very nice. also, even much lower cost hotels have continental breakfasts not provided here either. November 24, 2013
Rated 3 out of 5 by Sheraton Experience this was not The rooms are clean and the location is exceptional, but seriously a sliding door for a bathroom door??. Sinks that have caulking coming off? Paying for internet at this age, when you can get it free at Starbucks or even McDonalds. Seriously the internet should be free. The valet parking guys were great and courteous as well as the front desks. Lastly, the bedspring/box/mattress needed to be changed. December 29, 2012
Rated 4 out of 5 by Nice Hotel, Great Location As a platinum member, I got a SPG room on the 4th floor. Room was clean, and spacious. Bathroom was small. At check in, the staff were very nice. Check out seemed very unorganized, it took a long time, and there did not seem to be an SPG line. Maybe this hotel does not have an SPG specific line. Overall, a good stay, and I would stay there again if I was back in the area. December 17, 2013
Rated 4 out of 5 by Family holiday weekend Good hotel with a great location - can walk to Wharf and Pier 39.. Very efficient and pleasant front desk welcome. Comfortable room with pool view at a great price - everything was in order. Will return here and would recommend it to anyone. Note however, if you need a taxi on a Saturday evening, call a company yourself as the concierge is not able to do this - not my usual experience at any hotel. December 20, 2012
Rated 3 out of 5 by Good but Pricey We felt this hotel was nice, but a little pricey for what we got. Room was nice but nothing exceptional. Had problems getting a cab, in fact their staff tried to get us to use one of their cars at twice the price that the cab ended up being. They actually did not seem happy about then getting us a cab, and this was the first hotel I have ever been to where the cabs where not right there waiting. July 21, 2013
Rated 3 out of 5 by Good location If you want to be able to walk almost everywhere, this may be a hotel to consider. The transit is also close by & only costs $2. When you check in, I would recommend asking to stay in the quieter area of the hotel as the windows and doors do little to keep out the traffic and other noise. We found everyone in the hotel very helpful and knowledgeable about the area & the beds comfy and very clean. February 10, 2013
Rated 4 out of 5 by this hotel is in a great location My room was very nice. I had an entire suite all to myself. The sheets were clean and crisply ironed. Nice pillows. However for some reason the glasses were plastic. One of my glasses had a hole in it. My drink leaked all over the place. Also The room service is not 24 hour. I called 5 minutes pass midnight after cleaning up the mess from the leaky cup and they would not help me. No jacuzzi. July 12, 2013
Rated 4 out of 5 by Room availability i have specifically ordered a room with a purifier /allergen free. the time i have arrived they were trying to convinced me that the room isn't available and i have to take a regular room. If hotel is charging me for allergen free room you would think to keep one available for the guest. if you can't commit to that then don't sale a package that can't be delivered. December 13, 2013
Rated 3 out of 5 by Good location and great staff. The room has mold on the sprinkler in the bathroom and you could hear the people walking upstairs the whole time I was there. I could not sleep well because of that. The water doesn't drain very well in the bath tub either. February 18, 2014
Rated 4 out of 5 by This hotel is really in a prime location I liked the location of the hotel. Well connected to many tourist spots. I liked the overall staff service in the hotel right from reception to lobby and room service. I specifically want to mention the service rendered by your staff named Prince. He was very helpful, welcoming, prompt in service and professional. Really appreciate your hotel in having such good staff around. Thanks! August 29, 2013
Rated 3 out of 5 by Sheraton Fisherman's wharf Feb 2013 Feb 2013 I spent 2 weeks at the sheraton fisherman's wharf. I was disappointed with the state of the hotel as it is clearly showing many hard years of service. My room and probably all rooms had what I consider to be poor water pressure for shower and toilet and had a general run down look. On the other hand the hotel staff is excellent and exceeded all expectations. Enjoy your stay. February 24, 2013
Rated 2 out of 5 by too old Stayed 2 nights there. Too old and worn out. Loud rooms. Hear everything from the street - and from rooms nearby. No Wifi at rooms - only for 15 $..... - you just pass the road and get a better one for free. All in one - not good. For me, Sheraton is a better name as what we have seen here. January 28, 2014
Rated 3 out of 5 by Staff not familiar with Status Program This is the first hotel where the SPG program status was not acknowledged at check-in. When I called down to confirm that Gold receives free internet, they said it does not. I have stayed here a few times and each time they seem "worn out by tourists." (both hotel and staff) Though no one was particularly rude, they did not seem to go the extra mile, rather more the bare minimum. March 23, 2012
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