Rated 1 out of 5 by JamesW Great location, average hotel, poor staff
Just completed a short visit to SF for a 25th wedding anniversary. We decided to stay near Fisherman's Wharf as we wanted to do a lot of the normal tourist attractions (Alcatraz, Cable Cars, etc.) I booked this hotel online based on the location and availability. The Sheraton site showed several different special offers, but of course none were available for our stay. After booking the room, I called the hotel directly to see if they had any special deals but they did not. I told them we were celebrating our 25th anniversary and asked if there was anything special they could do, but the reservations clerk just said she would "add it to our record" and told me to call back a couple of days before arrival and tell them again.
I called back the day before arrival and the reservations clerk once again said all she could do was "add it to the record." Since our reservation confirmation email included a note from the GM of the hotel encouraging us to let them know if there was anything they could do, I sent an email to the hotel to his attention once again mentioning our anniversary and requesting any kind of consideration. (I didn't expect much, but thought perhaps we might get a room upgrade, a "treat" in the room, or maybe just a note congratulating us.)
Back to the hotel itself....location is great, a block off the wharf. Easy access to the piers and also both cable car lines.
The hotel was just a standard hotel, rooms nothing special, bathrooms TINY! Even though I am a Starwood Preferred Guest member, no free Wifi. (This is so basic nowadays that even your discount hotels have free Wifi.) When spending over $300 a night you would think they could include it.
They have standalone dehumidifiers/air freshener units in the room, which run constantly and are quite noisy. I woke up many times the first night thinking there was water running. The second night we turned it off, which was better, but there was a lot of street noise. I'm not sure which was worse.
We didn't have a car, but parking is VERY expensive...I think about $50 a night!
As for the staff, the only ones we interacted with seemed like zombies just going through the motions.
We asked the concierge for directions to the Mason cable car, and instead he went into a 10 minute history of the cable car and finally directions to the Hyde cable car line (the other line.) He obviously didn't bother to listen to our question. We went out and found it ourselves.
During our stay no one ever mentioned anything about our anniversary, no "treats" in the room or any upgrade, in fact, the GM never bothered to even respond to my email....even to say there was nothing he could do. Once again, I didn't expect to have the red carpet rolled out, but I had hoped for my wife's sake that they could do something. I guess this hotel has so much business they don't really worry about customer service.
If I was going again there are plenty of other hotels right near this one, and I think I would be able to find a better deal with much better customer service. I'd recommend going elsewhere.
July 2, 2013
Rated 4 out of 5 by BrokerGal Love this location! Walking distance to the warf and shopping.
Very comfortable and relaxed at this hotel. We have stayed here many times and its our favorite location for the price. The outdoor fire pits are wonderful for anytime gathering and social meetings.
July 1, 2013
Rated 2 out of 5 by marmot Would not recommend this hotel
We stayed in many hotels withhin the our travel in the US, but this hotel was a disapointment. The staff was very rude when we arrived. The first friendly staff in the hotel was concierge david, thank you for this. The room was not cleaned daily, when I went to front desk, I was told we had the sign on the door, not to disturb. But this could not be, because we didnt put this on the door. Great location, but that's it. The Rooms are nicely furnished. But it is an older building. You can hear the people in the next room! No Wifi in the room, you have to pay extra! And this in a sheraton!
June 30, 2013
Rated 4 out of 5 by Leeann68 Great location
This was our second stay at this hotel . We brought our parents for their 50th wedding anniversary and they loved it. Decor Is definitely dated but the rooms are clean and the beds are very comfortable. The staff are wonderful. The location is great for those visitors that like to walk or grab public transit as it is a block from the wharf. Avoid the drinks from the Hotel bar. I paid $4.40 for a can of ginger ale .
June 29, 2013
Rated 4 out of 5 by AnninAZ Great Location near Fisherman's Wharf SF
We enjoyed our short stay at Sheraton Fisherman's Wharf. We were checked in upon arrival and requested a late checkout which was issued. Hotel is dated as all the top name hotels near the Fisherman's Wharf, but it was very clean and friendly atmosphere. The bed was very comfortable and we enjoyed our stay.
June 24, 2013
Rated 1 out of 5 by LK0913 Not impressed at all!
This hotel has a great location. It is a shame the building and the staff were so bad.
We were using points for one of our 2 rooms and really looked forward to this time.
The service was bad, the website says it was renovated (when??) and the rooms were not nice.
June 24, 2013
Rated 3 out of 5 by DrAnderson Good Location
Nice place to stay for business purposes.
June 24, 2013
Rated 4 out of 5 by Koko78 Great Location, Great Service
Hotel rooms are clean, modern and lovely suites are reasonably priced - although it would be nice to have a sofabed in the living room and a larger bathtub/shower/toilet area, but the vanity area is spacious and comfortable, and the king bed is very comfortable. Front desk staff were very accommodating and courteous, only cons were the dine in restaurant / café were overpriced, but there are so many other options to eat / get groceries that it isn't a big deal.
June 24, 2013
Rated 3 out of 5 by pray Patio
I was encouaged to take a balcony room, which was really just a patio below the pool.
June 22, 2013
Rated 4 out of 5 by clinty Great Location
We were disappointed in that we arrived late but had made our arrangements months in advance. All that was available was a handicap room. Staff expressed their apologies and gave us a free breakfast. Nice room, great location, Irish lady at the Bar is your greatest asset.
June 22, 2013
Rated 2 out of 5 by GJwh Furnishings and decor lacking
Our SPG room was blah; no refrigerator; bathroom was clean but very small, almost like a bathroom on a cruise ship. Great bed. Seeminglingly, this hotel is touted for its location which is supreme but it's like a step back in time into the 70's, decor wise. The full length mirror was on the wrong side of the room, should have had a mirrow over the dresser but not. The wall decor was almost flee market type:(
June 18, 2013
Rated 5 out of 5 by Jimmywins88 Location
We loved the location of this hotel, only a block form fisherman's wharf. .Elevators were fast. Rooms were a nice size. I would stay here again.
June 18, 2013
Rated 5 out of 5 by Nonnie52 Met our expectations!
We had a great stay in San Francisco. So convenient.
June 17, 2013
Rated 4 out of 5 by Dosie Very clean, comfortable!
My daughter and I were on a Mom/Daughter trip to San Francisco and stayed at the Sheraton. Our room was very comfortable, crisp and clean, nice decor. Everyone was very helpful. My concern was not enough man power at the concierge desk during the morning/early afternoon hours - we had to leave after waiting at least 20 minutes 3 times.
June 17, 2013
Rated 1 out of 5 by Dorina Noisy, charge more , ...not pay more attention to costumes
Like apartment , not good management , don't pay attention to customers needs
June 17, 2013
Rated 4 out of 5 by Tulips First stay in San Francisco
Overall a very well run operation with friendly staff. Suggest free wifi in rooms as well as the lobby area. ... Small cost involved. Also recommend more extensive tea and coffee making facilities in room ... Possibly a common pattern in USA ?
Location excellent for tourists.
June 15, 2013
Rated 4 out of 5 by Debram Good Location
Good Location, helpful staff. In need of some renovation in bathroom.
June 13, 2013
Rated 2 out of 5 by Verified Reviewer Noisy Room
I was first assigned the room that was not made. Then I was put in the room next to Bus Depot. It was noisy. You should at least provide ear plugs without me having to call guest services. If I knew of the noise, I would rather wait for room service to clean the first room.
June 13, 2013
Rated 4 out of 5 by 4surfsounds Cool down
We went into SF to get away from 100 degree temperatures inland and had a perfect weekend. Great location for entertaining young children and adults, too. Ease of dining on site in the morning was appreciated, and in room with multiple choices made the end of the day much easier. The room's ample size made it simple for a family of four to spread out and have some space. Grandma and an uncle next door in an adjoining room was a plus for everyone.
June 11, 2013
Rated 1 out of 5 by littleLo Don't stay here
The hotel has horrible sound proofing and sits on busy streets next to bus depot. In our room we could here conversations outside on the sidewalk. The matrices were really poor quality or too old. The noise and beds meant none of us got any sleep. Really expected more from a Sheraton.
June 10, 2013
Rated 4 out of 5 by Puddy Free Internet
I wish you provided free Internet in your rooms for leisure pleasure. We would have liked to retire in our room and play games on the iPad and not sit in the lobby at night
June 9, 2013
Rated 4 out of 5 by kevinumbc Great location and hotel
I had a very nice business stay here and will be coming back in a few weeks. The staff were friendly and the bellhop staff were really great. My only issue was 25 dollars for a breakfast buffett was really dissapointing. I had to go somewhere else as there was no ala carte issue. But overall very nice place.
June 7, 2013
Rated 1 out of 5 by Fernando Worst Sheraton experience ever
$55 dollar parking
Charge me for Internet $18 dollars when I am a gold member.
Charge me a $33 fee for something I don't know on top of the regular taxes.
Not amenity kit, not welcome drink, nothing to make you feel a preferred member.
On top of the $55 dollar parking anytime you want to get out you need to go to the valet parking outside of the building and validate the card, any single time you are going out, the worst system you can imagine.
Old bathroom with shower broken.
Not a Sheraton experience at all, will not go back to this hotel.
June 5, 2013
Rated 5 out of 5 by Pete741 Peta
Great Location and great hotel. Very comfortable, except for the noisy floors. can hear the people above walking around at all hours of day and NIGHT!!
June 4, 2013
Rated 4 out of 5 by hlbneto Good hotel
Hotel is good but rooms need more facilities like a refrigerator and a microwave oven, at least. Parking is very expensive although the price paid to the hotel. Wi-fi access should be free too.
June 4, 2013
Rated 5 out of 5 by Wanderer13 Loved this hotel!!!
Staying here was an amazing experience. Location was great, the staff was very friendly and helpful, room was very nice-spacious, clean and comfy!!! Will definately stay here again.
June 3, 2013
Rated 5 out of 5 by Auntie Great location
Our room was ready even though we arrived at 10:00AM. It was great to refresh after long flight. One block away you are at Fisherman Wharf. Entire staff was great. Rooms clean. Only negative need fans in shower area.
June 3, 2013
Rated 3 out of 5 by Verified Reviewer Overpriced
Hotel overall is averaged.
June 1, 2013
Rated 2 out of 5 by dK007 Not What I expected
Out of all the hotels I have stayed using my SPG status, this is the worst. The bathrooms are small beyond belief, the shower was the worst. The hotel looks like its from the 50s and needs renavation. The staff wasn't that nice, I called to get single bed room and they gave me two bed room without acknowledging that actually requested that. The location is nice but way too touristy. I would have to say, I will be staying at another SPG hotel on my next trip back to SF. For the price it wasn't worth it.
May 30, 2013
Rated 2 out of 5 by Unhappycustomer7 Poor room location and staff pushes sales in place of honest customer service
Our first room was designated as a Starwood Preferred room. The room was located right below the parking area for check in as well as several outside fire pits. We attempted to sleep at 10:30 PM after our long travels and because of the loud party at the fire pits, were unable to fall asleep until midnight. We called the front desk to change rooms at 11 PM and were told they were full and could not move us. We we woken up again at a 2 AM when a sports car parked outside and left their loud engine running (we believe they wee checking in). And finally, at 4:30 AM, we were woken up again when someone was dumping what sounded like glass bottles from one container to another. We were also disappointed by the service that we received by the concierge staff. I had asked where a shopping mall was located and we were told is was about 2 miles away. He also asked us how we were going to get there, and. Told him we were driving. He then told us that parking would be at least $36 and that we should purchase a $48 all day bus pass that he could sell us. We drove to the mall and paid $6 for parking in the street.
Overall, we have been very happy with Starwood properties. This property needs help. They need to sound proof their windows and need to teach honesty over revenue to be successful. Needless to say, we will not stay at this property in the future.
May 28, 2013