Sheraton Princess Kaiulani

  • 120 Kaiulani Ave
  • Honolulu,
  • Hawaii
  • 96815
  • États-Unis
  • Carte

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Rated 3.2 out of 5 by 463 reviewers.
Rated 3 out of 5 Rough around the edges This hotel is nice enough, but there a several things that would make it outstanding. The staff was generally OK, but a surly daytime bartender was a black mark on my first day. There is WiFi access ONLY in the lobby area - in room access requires a wired connection, so if you have just a tablet, you'll be out of luck. Because the hotel is centrally located in Waikiki, there is generally a fair amount of noise during most hours of the day and night; better insulated sliding doors in the rooms would make this less intrusive. The room decor is a little dated, but if you're going to Hawaii and worry about the room except as a place to sleep, then I can't help you. The breakfast buffet was quite expensive for what you get (and there are plenty of more reasonable options in close proximity); I did not eat any of the the dinner buffets, but they seemed even more expensive. The towel and beach chair service were quite handy and the staff there were quite friendly. The mandatory resort charge stinks, just add that to the room rate. April 10, 2013
Rated 1 out of 5 by Worst Starwood Property Ever! It is hard to believe this hotel is even considered to be a part of the SPG collection. It is tired in very respect and need some serious attention. We went to HI to celebrate our 20th wedding anniversary and enjoyed every aspect of our trip except the hotel. June 2, 2012
Rated 1 out of 5 by Only if you are desperate If you are used to Starwood properties and like the quality and comfort, do not stay at this hotel; it will not meet your expectations. If you are desperate for a room and have no other options, it will meet your minimum needs, but cost more than it should. February 4, 2013
Rated 4 out of 5 by Great location by the beach My stay was great. staff was great. Location was great. Unfortunately I was woken up very early by construction trucks...which wasnt a pleasant experience. Other than that the stay was good. Unfortunately that was a big problem cause rest is need for work. December 19, 2012
Rated 3 out of 5 by Good location but needs a facelift I was very disappointed by the Princess K. My room was tiny, very dated, and depressing. I still can't believe the rate I was charged for it. It is close to the beach, lots of shopping, restaurants and attractions. The staff was friendly and helpful. January 25, 2013
Rated 4 out of 5 by ADA Room with a view great ADA room with role in shower. Great view of the beach and ocean. The staff was very helpful. Had a small problem with the bill at check out and they deleted the entire dinner ticket that was in question. Was placed on a Starwood Preferred floor January 8, 2013
Rated 2 out of 5 by Poor excuses Made a reservation for a king bed but when I went to the room it had two double beds. When I asked the front desk, they told me none was available. They should have informed me at check in. After listening to their excuses, It was all poor excuses. July 29, 2012
Rated 1 out of 5 by Disappointment!!!!!! This property is worn out and should be either completely renovated or torn down. I have stayed in a number of SPG properties and this is a new low. A significant number of items don't work right or have issues. The list is long and comprehensive. January 18, 2013
Rated 4 out of 5 by Very Central to Wakikii Very Central to Wakikii, great facilities and staff met any needs requested. Also we stayed when there was a Tsunami warning and the staff handled it with great professionalism. This is our third stay at Sheraton Wakikii and will not be our last. October 31, 2012
Rated 5 out of 5 by Great view from our room. I have stayed at this Hotel many, many, many times in the past 40 plus years and this was the best of all of them. It was very nice to be upgraded because I was an SPG guest. I am very loyal to Starwood Hotels and nice to be recognized as such.. November 15, 2012
Rated 5 out of 5 by The hotel was right in the middle of everything Loved the staff! Much Aloha and mahalo! You can stop ANY staff member, ask a question and Aloha oozes from them all! Smiles everywhere! The often recommended great sights and areas that locals frequent to get that authentic Hawaiian experience March 23, 2013
Rated 3 out of 5 by Noise in Rooms Had to contact hotel operator (security) for noise neighbors (since wall insulation was non-existant). Noise continued well into the AM hours without security contacting room occupants to "quiet down". UNACCEPTABLE in "vacation paradise"!!!! June 4, 2013
Rated 2 out of 5 by Hotel needs a major remodel As a longtime SPG member I was very disappointed with the hotel. It was run down, dirty and in poor condition overall. I stay exclusively with SPG hotels when I travel (3x/mo) and this is one of the worst Sheratons I have ever stayed at. June 13, 2013
Rated 1 out of 5 by Misleading SPG Property In desperate need of renovations or perhaps SPG should sell and stick with SW, Surfrider and RH. I am a huge fan of SPG yet this was the worst property I have stayed in since 2011. December 3, 2013
Rated 4 out of 5 by Great location I enjoyed my stay here. The breakfast buffet was very good. My only issues were that the bathroom was a little dated and the a/c could have been a little cooler. Great shops/restaurants close by and Waikiki a comfortable walk away. August 23, 2013
Rated 1 out of 5 by Extremely Disappointing Nothing close to what we expected or experienced. Lousy attitude at the front desk; surly servers poolside; horrible fish smell every time we got on or off the elevator. What a disappointment after so many years as an SPG Gold member. May 31, 2012
Rated 5 out of 5 by Great Waikiki Hotel This hotel is in an excellent, central location in Waikiki. The facilities are beautiful and it boasts one of the best pools in the area. The staff is exceptionally accomodating and friendly. I high recommend The Princess Kiualani. March 5, 2013
Rated 2 out of 5 by This hotel needs a overhaul This hotel has a great location but needs updating. The furnature in my room was dated and worn out along with the tile and carpet. However it was clean. Also the internet did not work well when I tried to work from my room. August 27, 2013
Rated 4 out of 5 by Fantastic as always This is the eighth time I have stayed at this hotel and it was my honeymoon. As always expectations were met and exceeded. Staff were fantastic. Thankyou to Kathy for the room upgrade. Keep up the good work guys. A+++ Maholo December 6, 2012
Rated 1 out of 5 by Needs Complete Renovation Room was in need of complete gut rehab. Very dated and worn. Checkout time of 11am is very early. City room too loud w/ street performers across street. December 9, 2013
Rated 3 out of 5 by Honolulu Sheraton The hotel needs significant updating. The rooms, particularly the bathrooms are seriously out dated. The hotel location is ok and the staff was fine. In a nutshell there are better choices in Honolulu for a little more. August 8, 2013
Rated 4 out of 5 by Would go back again The Big Kahuna Service by the pool staff was the best!!!! Loved going to the beach with our chairs and towels. But the best service was the water and fruits they delivered to us at the beach. I always looked forward to it. October 19, 2012
Rated 3 out of 5 by Good short stay hotel but facilities need upgrade We stayed with family in 2 connecting rooms for 1 night before we moved to Kaui and the Big Island. Efficient hotel with walking access to donwtown Oahu. Hotel in severe need of renovation and upgrades - rooms worn out. June 16, 2013
Rated 3 out of 5 by OK OK but a bit noisy. Disappointed room internet in compulsory daily charge was not wireless so useless for iphone & ipad (which most people travel with these days). Booked baggage assistance for checkout but they forgot March 31, 2013
Rated 5 out of 5 by Grand Old Dame The Princess Kaiulani is perhaps showing her age compared to her splashier siblings in Waikiki, but the staff demonstrates the aloha spirit better than most of those other properties! It is also provides the best value January 22, 2013
Rated 1 out of 5 by Worst Sheraton ever! I never ever stayed in such a bad Sheraton before. Very dirty carpet....furniture worn off...no wifi in the room....very noisy room...balcony was used off....total stay was terrible...would never recommend this hotel. May 19, 2013
Rated 5 out of 5 by Hotel is close to everything Hotel price met our expenses. It is close to everything even if beach is only across the street. It was all worth it. Highly recommend if you want a nice hospitable and friendly staff, if beachfront is not important. January 21, 2013
Rated 3 out of 5 by Staff is friendly This hotel is old and could use some renovating. Nice open front desk / first floor area. Staff was extremely nice. December 19, 2013
Rated 3 out of 5 by Mrs Masako Neher House keeping was very poor. On day two hand soap was not provided and shower floor mat was missing. Cleaning rag was left in sink by maid service. Requested wake up call was not provided. Welcome apple was sour. April 21, 2013
Rated 4 out of 5 by Great location Just steps from the beach without higher hotel prices. Good place for families. Steps away from shopping and eateries or enjoy food discounts at hotel. Staff helpful but could have smiled more. Would stay again. August 13, 2012
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