Rated 5 out of 5 by Gregory2014 Excellent Customer Service
I stepped outside my room shortly after arrival at the hotel to familiarize myself with the location of the stairwell, ice machine, and general floor layout. When I started to return to my room, I could not locate my key and contacted customer service via the telephone near the elevators. Mike Lewis answered the call and was extremely helpful in assisting me in gaining entrance back into my room.
June 7, 2014
Rated 5 out of 5 by BD1305 Hotel Stay
The hotel stay was great. i enjoyed the comfort of the room and the view from the window. Everything was in perfect working order.
June 16, 2014
Rated 3 out of 5 by DAMCL So-So
Hotel this size has limited food options in actual hotel with usual long wait if opted to eat at hotel.Staff at breakfast take out very RUDE.
Internet service was HORRIBLE!!! This included free service in lobby. Service was included in my stay BUT was SO BAD, had I been paying I would of demanded my money back. The excuse that hotel was at full capacity was not acceptable. It was also pointed out to me that I was not actually paying for internet!!
Paper thin walls...crying infant all night the first 2 nights. Can also hear every door open and close all night long every night.
Concierge was less than friendly when asked about city tours, handed me a book to look at!
March 11, 2012
Rated 4 out of 5 by Tom2014i Hotel Staff is the best
staff was very friendly and eager to help. Rooms were clean and plenty of work space.
June 16, 2014
Rated 4 out of 5 by SatisfEYED Location and Service
The location was perfect as I was attending a conference at the convention center. I have stayed at this hotel 3 times and the service was always outstanding. On this visit however, we called down to tell them we would not need housecleaning, and to just bring fresh towels and coffee it did not get done. We had to call them back that night and when the person brought the towels to us they seemed inconvenienced by our request.
The Fitness Center is outstanding very clean with all the equipment I would expect of a hotel that size. The overall stay was excellent. Front desk staff is always very friendly and professional.
November 13, 2012
Rated 5 out of 5 by ahricahri Hotel is pretty good, but rooms could do better
I liked staying at the Sheraton. It is a great location, and overall it's a nice hotel with friendly staff. However, there are a few things that could use improvement. First off, the rooms were really, really hot, no matter how low we turned the thermostat. Second, housekeeping pretty much refused to stop by our room. We had to call for towels and soap a few times we were there. However, it was a great place for the conference, the staff was friendly, and overall, I think I would stay again.
May 26, 2014
Rated 5 out of 5 by CKGr exceeded my expectations
Hotel was lovely. Rooms were clean, comfortable and well appointed. Bathrooms were a bit outdated.
June 15, 2014
Rated 5 out of 5 by EngineerMike Enjoyed My Stay
Nice, friendly, clean hotel - would absolutely stay there again. Only complaint is that I ordered a burger medium well at the bar lounge one night...and it came back medium with juicy red center. That's my only complaint...so..that's minor. It was a pleasure staying at the Seattle Sheraton.
June 10, 2014
Rated 5 out of 5 by Jackie3 Clean & Comfortable!
Stayed here during Memorial Day Weekend 2014 and yes, I would stay here again. I am very picky about cleanliness when it comes to staying at a hotel and the Sheraton in Seattle was that! Very Clean! Our room was right by the elevator and we didn't hear a thing. All the staff here at the Hotel were very helpful and very nice. Fitness facility and pool overlooking the city on the 35th floor was Beautiful. I highly recommend this place! Actually thinking of getting the SPG Card.
May 27, 2014
Rated 5 out of 5 by Way42 I love the eco-friendliness.
I liked receiving the certificate for reusing the towels, etc. I would normally do this and have tried with other hotels and they ignore the request. You honor the request and give a little extra. It is appreciated. I also appreciate the friendliness and accommodating staff.
June 9, 2014
Rated 5 out of 5 by HPS51 Great Location
This was a hotel located next to the convention center, and various toruist facilities in the area that you could walk to or take public transit. Especially liked the green program with the daily $5 vouchers...never paid more than $2 for breakfast. Very helpful staff.
June 9, 2014
Rated 3 out of 5 by Stangg1rl72 Needs more attentiveness to guest requests
The sensor light in my entry way was too sensitive and came on at all hours of the night. I had to get up and click off the light then would get back in bed and turn over in bed and it would come back on. This went on all night. I reported the problem and it was never taken care of. The desk clerk said, "we are available all hours of the night." Who wants to call at 2 or 3 in the morning to get this taken care of then the next day you hit the ground running. I was given $35 credit for this inconvenience which I did not believe met the need of the overall problem.
April 28, 2014
Rated 5 out of 5 by Ann70 Great room
Our room had expansive views of the city. Furniture was well placed so one could easily move around.
June 12, 2014
Rated 4 out of 5 by Molsen1 Comfortable Stay
The room was clean and staff was very polite and helpful. Excellent suggestions for shopping and local dining.
June 12, 2014
Rated 5 out of 5 by TW11 Clean and Comfortable
Wonderful beds and pillows
June 13, 2014
Rated 3 out of 5 by Stacy710 Struggled
I only stayed one night, but had reserved a suite and an additional room. It felt like a struggle from the moment I arrived. Staff was unfriendly and didn't take the time to really review our stay and the accommodations; the room was less than what you'd expect from such a typically classy hotel; when making reservations it was made clear that we were on the club level which we were not; and as a guest I had to search for information. There were struggles on my end as well that probably attributed to my feeling about our stay, however, all in all, I was really disappointeed. Sheraton has always felt like second home, I didn't feel comfortable there from the moment I arrived.
January 21, 2013
Rated 4 out of 5 by Wandering29 Overall, great quality
The only complaint was the receipt of someone else's room charge summary upon check out. I also received mine, but was dismayed to receive another individual's also.
June 10, 2014
Rated 3 out of 5 by PappyDon My Room #1005 Guest No. 3379176
My room needs improvement. The Alarm Clock did not work. The TV Remove Control only partially worked. The carpet had several stains/spots and repairs that had strings showing.
The Room Rate did not match the Room Condition.
June 9, 2014
Rated 3 out of 5 by OAA1 Less than truthful
I checked in and was allocated a room with 2 beds, despite having indicated when I made my reservation this would be unacceptable. The lady at the desk swore there was no room with single bed. Two minutes later on arriving the allocated 2-bed room, I called the front desk to insist I wasn't going to accept this option, and 2 minutes later I was given the very next room, with a single bed. The lies told me at check-in set the tone for the rest of my stay. The carpets were stained, Internet most of the time (not all the time) was very slow, and for the price of the hotel, the hallway noise was a shade too much.
May 22, 2013
Rated 3 out of 5 by French59 Hotel was comfortable and clean
Hotel was comfortable and clean; staff was very helpful and tried their best to meet the needs of the guest.
Only problems: water for bathing wasn't "hot" enough; room could have used a microwave/refrigerator.
June 9, 2014
Rated 5 out of 5 by CarolinaCouple A great connection - Sheraton & Seattle
Quality customer service, centrally located, good views, clean rooms, attention to detail, safe and enjoyable.
June 11, 2014
Rated 5 out of 5 by NewMom2013 Great service for new moms
The staff were extremely helpful and respectful of my needs as a new mom. Traveling apart from my baby, I needed to store pumped breast milk. When I didn't feel the refrigerator was adequate for my 5 night stay, the staff were extremely accommodating, allowing me to store my supply in the hotel freezer. Definitely added peace of mind, knowing that for my flight back to the East coast, there wouldn't be any spoilage of my precious cargo.
May 27, 2014
Rated 4 out of 5 by Kevin222 Great location
The hotel has a great location, is very clean, and has very nice rooms. I found that housekeeping did not always replenish things that I had used such as soap, coffee, and towels. In comparison to the quality of the hotel, I thought that the housekeeping was not at it's best.
June 6, 2014
Rated 4 out of 5 by LAMM Great for conferences
We had a huge conference for the week and the hotel was perfect for it!
June 10, 2014
Rated 5 out of 5 by DMC52 Perfect Seattle Hotel
Extremely convenient to downtown sites, shopping and restaurants, friendly and helpful staff, very comfortable room and bed, highly recommend.
June 8, 2014
Rated 4 out of 5 by JM85 Great, central location!
The hotel is conveniently located in the middle of downtown Seattle. It is close to bars, coffee shops, shopping and the Convention Center. The rooms are pretty nice and clean with most of the standard amenities. I was somewhat puzzled by the fact that the mini bar refrigerator seemed to be locked and disabled and had been replaced with a basket of non-perishable goodies sitting on top of the dresser. Maybe this is part of the hotel's attempt to conserve energy, and if so, it would be a good thing. I appreciated the fact that you can trade one day of room service for 500 SPG points or a $5 food/beverage voucher as part of the hotel's "Green Choice" program. This is a great way to go!
October 22, 2012
Rated 4 out of 5 by Pipeline911 Perfect Location to the Heart of Seattle
The Sheraton Downtown Seattle location was the perfect hotel to stay during Thanksgiving holiday weekend. The hotel is located in the heart of downtown, steps away from Macy's, Westlake shopping, Pacific Place, and walking distance to the famous Pike's Market and Seattle Waterfront. Easy access to Seattle Center and Space Needle via monorail from Westlake. In addition, driving distance to snowboard/ski resort Crystal Mountain and Steven's Pass if you are hungry to hit the powder. Seattle Downtown's staff were very helpful and rooms were very clean. Perfect place to stay in during the Holiday get-away!
November 29, 2012
Rated 5 out of 5 by Custer22 Great Holiday Stay
My husband and I brought our 4 year old granddaughter for an overnight holiday visit to Seattle. We had a room on the 29th floor looking towards the Macy's Christmas Star...lovely view! She stood on the windowsill, amazed and awed at the city! All the staff were friendly and helpful, from the front desk to the valet parking attendants. Our room was large with two comfortable beds. The special treat of the Gingerbread House display in the lobby was the highlight of our trip, and I made it into the news video when KIRO was filming!!! Fun time, centrally located, looking forward to staying here again! Oh, and the Sperry tile piece installed by the elevators was a nice surprise to see!!!
December 14, 2012
Rated 5 out of 5 by Richie61 Best hotel
We always stay at the Seattle Sheraton. Great staff, nice accomodations and perfect location.
June 8, 2014
Rated 4 out of 5 by IRCC not up to first class status but okay
Personnel (Riley who did check in, Concierge, friendly cleaning staff), were all terrific. Where hotel fell from being first class to 'okay' were the little things. The mirrors in the bathroom are so far away it renders them useless for anything one needs them for- contact lenses, makeup application, etc. A magnifying mirror or better design needed.
Little things like a used coffee filter in the maker on arrival, and unstocked snacks (I would have died for anything chocolate that first night, but there were only a few lackluster chip items available for purchase in the room and lobby store was closed). Would I stay again? If I had to (for work, etc.) but not if I wanted a first class luxury experience, no.
March 25, 2014