Rated 5 out of 5 by Rick22 Surprisingly great experience
Overall, this was one of my best sheraton stays. I wasn't expecting such a positive experience at a category 2. In fact, I was a little nervous. But the staff and stay were just great.
June 9, 2012
Rated 4 out of 5 by dm78 Staff went above and beyond
Nice hotel.. Kenneth at the front desk helped me walk my husband upstairs after a surgical procedure at UT Southwestern and he was very gracious about it. We appreciated that so much.
October 11, 2013
Rated 1 out of 5 by Kkmirish Stay
Requested joining rooms because we have 4 teenage girls. Got there rooms were not ready or clean get into rooms and doors don't even work open so the joint room idea was not possible.
August 9, 2012
Rated 4 out of 5 by TRAVELLER09 Friendly Staff/Great Location
I liked this hotel. The staff was friendly and it was conveniently located in the market area. The hotel rooms are a litttle dated but clean and comfy. The price is reasonable, too.
August 29, 2012
Rated 5 out of 5 by SCOTT1 Can Wait To Get Back!!!
Excellent Excellent Excellent, one problem the floor is too slippery in the indoor pool area it an accident waiting to happen. please add so rubbish water water absorption mats.
July 11, 2012
Rated 5 out of 5 by chepo27 friendly staff
We have stayed in this hotel the last 3 yrs, and the stay is very pleasant, clean rooms , friendly staff , and a great location to go from the hotel to anywhere in dallas .
October 31, 2012
Rated 2 out of 5 by roseiebud my stay
I felt like I was living in darkness. The most dimly lit room I've ever stay in and not spacious at all to be considered a suite.
March 18, 2014
Rated 5 out of 5 by CaliforniaSam Great place to stay
This is my home away from home when I visit Dallas. I've stayed here over 5 times and each time, it's been a great stay!! Convenient to everything!! I love this place!
November 7, 2012
Rated 3 out of 5 by Chris78 One night stay
The hotel has friendly staff and they provided helpful tips on nearby dining options.
The room itself seemed tired.
Club lounge food options were above average
January 10, 2014
Rated 5 out of 5 by MRG41 A great place to stay!
Our trip and stay for two days was for pleasure. We had a need for copying material and getting it mailed immediately during our stay. The staff was extemely helpful.
October 27, 2012
Rated 1 out of 5 by Godsey67 Bad service
Air conditioner was not working properly- room was incredibly stuffy and hot. When I complained at the front desk I barley got an apology- they seemed to care less.
September 9, 2013
Rated 2 out of 5 by radar needs somes new updates
Sorry to say but a little disappointed. The property needs a facelift. Carpets, shower area and furniture seem out dated. On the plus note the bed was comfortable.
January 30, 2013
Rated 5 out of 5 by larwil great stay
staff allowed early checkin which was a lifesaver due to the bad weather that weekend.
room was clean and well laid out. the bed was a dream to sleep on.
January 9, 2014
Rated 5 out of 5 by stacie great hotel nice rooms
There was a mix up with the room at first, I asked for double beds but was given a king. I called down to the front desk and they re-booked me in a double immed.
December 20, 2012
Rated 5 out of 5 by Unclebus12 This hotel met my expectations
I was at the hotel celebrating my daughter 26 th birthday. We had a few friends come over and everything was excellent. Will definitely return to this location.
December 20, 2012
Rated 5 out of 5 by jj11273 This hotel has a great front desk staff.
Edin was great! he found us great places to eat and made the reservations. He also suggested excellent sites for us to visit in our limited time. Thanks, Edin.
December 14, 2012
Rated 5 out of 5 by DrW58 Great hotel staff
The rooms were clean and the entire hotel staff was courteous and responsive to our needs.
April 8, 2014
Rated 4 out of 5 by WTsince74 Convenience and comfort
Walking distance to many of Dallas's most desired features. Great work out facilities. Fully functional club lounge and IT resources in lobby.
February 6, 2014
Rated 2 out of 5 by JG22 Poor Customer Service
I thought the customer service was pretty much non - existent. Although I will say there was a really nice lady at the front desk, but she was the exception.
April 9, 2012
Rated 4 out of 5 by DG603 Good location for downtown/midtown activities
Despite the ever present Dallas traffic, we enjoyed the location and the relative ease of getting to activities in the downtown and mid-town areas of Dallas.
April 22, 2013
Rated 4 out of 5 by DisappointedPrinter Business Center
Both Printers in the business center and in the Club Lounge were broken and unreliable. The downstairs jammed every time you tried to print a page and had multiple print jobs it kept trying to print, When I asked the front desk to help because I was on a deadline to print my document they didn't help. I Finally told them it was jammed and I was headed upstairs to the lounge. Then did they attempt to leave the desk to see the problem. Luckily I was able to print from the club lounge, but if i did not have access to it, I would have been late and my document not printed. The next day when I went to print labels to ship my packages the printer in the lounge was not working. I asked the staff in the Lounge to help, but he was too busy with people, could barely speak English and did not know how to help with the printer. A kind guest said that I had to restart it and then it would work as it had happened to her. I did so and it printed. Not at all up to the expectations I have encountered with the other SPG business centers and since I travel with you for business i will rethink using this sheraton again if the printers don't work.
March 25, 2013
Rated 5 out of 5 by KJ2012 Great stay
Had a great time. Front desk staff was exceptional at check in. Everything we wanted to do was within a 10 mile radius. Will definitely stay there again.
July 6, 2012
Rated 5 out of 5 by Gail1313 Excellent service
The staff and hotel features are great! We especially enjoy the club breakfast and amenities. Thank you for a wonderful stay.
February 26, 2014
Rated 5 out of 5 by Shey It was nice!
This hotel was great...my cousin came to visit, and she liked it so much that I recommended it for her for her birthday. She checked in the next day.
July 12, 2012
Rated 4 out of 5 by casey423 great staff and comfortable room
i had the greatest time when me and my daughter went up there for her birthday. she loved the view and all the staff was very friendly to both of us.
April 9, 2013
Rated 5 out of 5 by pdvp Great Place-Club Level
Had a great stay. Love Club Level.
April 24, 2014
Rated 5 out of 5 by Ash4913 LOVE THIS PLACE
The Staff is absolutely wonderful!!! very accommodating and friendly and BREAKFAST BUFFET IS ALSO TO DIE FOR!! i will be back over and over again
March 4, 2013
Rated 2 out of 5 by dianous Elevator
Elevator was not fixed for 3 days. Need better maps that are free available at front desk and a wider than 3 mile radius for shuttle service
December 9, 2013
Rated 5 out of 5 by TNT123 This hotel was great
This hotel was convient for our trip. The room was spacious. The bed was comfortable. The location of the hotel was not far from places to eat.
October 14, 2012
Rated 1 out of 5 by Uhno23 Hotel didn't meet our needs.
No point of booking early when you don't get what you booked for and there was nothing they can do to fix it but make our room more crowded.
September 22, 2012