Rated 2 out of 5 by Pina Room 727 Needs Improvement
I staying in room 727 on October 6, 2012 and was very disappointed. I had gone to Disneyworld all day and just wanted a good night sleep, but the airconditioner sounded like it needed a new compresor and was very loud and then the refrigerator was plugged in and set on the coldest setting, but wasn't working and my food spoiled. I requested they credit some my Starwood points and was told I would receive back 1,000 points.
October 10, 2012
Rated 4 out of 5 by Jim1938 Mr.
Arrived at 1 p.m. Room was not available until 4 p.m. Since the hotel stated check in was 3 p.m., I expected the room to be ready at 3 p.m. It's not good business practice for a hotel not to have room ready at their check in time. The regional manager gave many excuses but none were acceptable to me. It's your business. Rooms should be ready at the check in time you state. There were many others in the same situation.
October 23, 2013
Rated 4 out of 5 by RRPP Met expectations
Overall, a good hotel to base out of for Disney park visits. The room was comfortable and clean. However, one of the elevators (of 2) were out of service and the buttons never illuminated when you were waiting. Also the hotel's internet/wifi went out for over 24 hours, and we had to drive down the road to another Sheraton to load our Fast Passes.
July 28, 2014
Rated 3 out of 5 by Cathy3270 Lifetime platnium member who was disapointed
I've stayed at this property for many years as the Safari...this was my 1st visit after the remodel was completed.
The pools/facilities are very nice but I will not be back. The idea you are charging for self parking is infuriating. I parked in the same place I have parked in for the last decade and paid for it. I know that may seem silly to you but its enough for me and I'm sure others to stay at a different property
October 30, 2012
Rated 3 out of 5 by TheInvisibleGator Awful musack!
Perhaps it is just Orlando or the US, but I find it truly unpleasant to have to listen to endless nauseating hours of "Christmas" music in public areas. There is no escape. Even sitting on the balcony of one's room. The other headache was the difficulty I had getting a taxi. They contract with an extortionate black cab firm that charged me usd18 for a 10 minute ride to another hotel. The meter rate would be half that.
December 21, 2012
Rated 5 out of 5 by Boonchoo Bueno Buena Vista!
This was a great hotel and I have stayed at many. The location stands out as a great one also. Short throw to the Disney entrance and Downtown Disney. Plenty of buffet's and shops within walking distance. The pool bar menu is awesome...but best of all I think is getting the poolside cabana complete with mini fridge and fruits etc and comp drinks...living the high life hardly anything....cost wise I could have paid 3x what I paid and likely would have been trapped next to Disney with no shops except Disney etc....staying at Disney Neighbor hotels is a great way to see it all. Close to hop on freeways for other parks...SeaWorld just down the road etc...the bedding was awesome..and that's important to me..lol...not to mention starbucks in the room...the downside was the elevators were on again off again so it was a wait sometimes...but hopefully they will get a quality contract to repair that angle...in the end...I'll be staying here again for sure...!
August 1, 2014
Rated 5 out of 5 by PakiH Tops in the area
The hotel exceeded expectations. Beds are super comfortable and luxurious. The staff was the best. I took our grandson for his fifth birthday to Disney World, and Mike D, valet provided a small cake for the occasion. What hotel staff ever does that! Facilities are updated, Everything was sparkling. Services make this hotel tops and the location was ideal for our needs. Thank you for making our stay so outstanding.
February 15, 2013
Rated 4 out of 5 by AngieS Extra expenses
The facility was very nice and comfortable however the elevators were terrible slow and their was extra charges for everything! Was not happy with the fact that after paying for a room, I also had to pay for parking and when you ordered from any of the restaurants on site, the tips were automatically added and charged to the card on file. I was never asked how I wanted to pay for my purchase, it was just assumed.
July 15, 2013
Rated 4 out of 5 by Gina27 Renovation looks great
The hotel looks great after its renovation. It it is a big improvement from our last stay here. This time, we stayed here during the Thanksgiving Holiday. The staff was great; Clerk that attending to us at check in was completely accommidating and gave us a wonderful suite with a king size bed and separate bunk bed area for our child which he loved, it was great. We were very comfortable and happy with our stay.
March 4, 2013
Rated 5 out of 5 by steston63 greatness
The first was a little rough but the staff took special attention to move very quickly to take care and explain problems. Every member of the front desk greeted you each day, security was very helpful with my 93 year old fatherinlaw. Brandy Bennett Asst General Manager was excellent, she went out of her way to make are stay super.
July 28, 2014
Rated 5 out of 5 by Travelingman57 What a transformation!!
This hotel was recently remodelled and what a job they did! If you remember the old Safari forget it! This place is first class from the Valets to check out. Rooms are clean and comfortable. Staff is always responsive to any of your needs.
I went from NOT staying at the old Safari to always staying at this property when in Orlando!! Check it out-you'll be happy you did!
Kids will love the pool and slides!
March 10, 2014
Rated 5 out of 5 by Jonesey WONDERFUL FAMILY VACATION!
This hotel FAR exceeded my expectations. The pools and slide entertained our kids for hours. The staff was wonderful. We were upgraded to a family suite with easy access to the pools due to our Gold status!!!! The food was wonderful. It was such a great value, and the renovations are outstanding. Our kids really say it is a nicer hotel than the next hotel we stayed at - the Grand Floridian. We will be back!
August 23, 2012
Rated 5 out of 5 by Durancitos17 Thank you!
My last experience with a Sheraton hotel made me wonder if I would ever stay at a Sheraton again. The SPG representative convinced me to give the brand another chance. I'm glad I did. This hotel was wonderful. The room was quiet, clean and relaxing. I was recognized and respected as a gold member. Room service was prompt and efficient. Thank you for changing my mind of what it is to stay at a Sheraton.
March 19, 2014
Rated 5 out of 5 by BusyTraveler Wonderful Hotel
This hotel is simnply amazing.
First, the staff is excellent. Norris and Liz at the front desk were superb, greeting me every day with a smile or handshake. At check-in I was given a nice upgraded room, enrolled in the green program and given a number of SPG bonuses. All of the staff, from the front desk to the cleaning folks to the restaurant staff to the pool attendants to the parking attendants to the store cashiers were always smiling and happy to see me and my two daughters and wife.
The hotel is beautiful after undergoing a nice revitalization. The outdoor pools and hot tubs are beautiful. Room was clean and comfortable and lots of open space in lobby. Ample parking, safe area, and easy drive to all local attractions and restaurants.
This hotel will now be our new home whenever we visit Orlando in the future. My entire family felt like we were being treated like royalty.
February 6, 2013
Rated 5 out of 5 by TET123 Great Hotel/ Great Pool Complex
I had stayed at the hotel in the past when it was the Safari by Sheraton. It was on the old side then. When i walked into the hotel I was impressed with everything that they had done and it looked great. The room was also great and loved the fact of the balcony. Even with a room near the pool it was very quiet. The staff was very helpful and room was kept very clean. Overall a great time.
May 25, 2014
Rated 5 out of 5 by TheTickler Great times in Florida
My family really enjoyed our stay at the resort. Our Suite was awesome and a great pool view with balcony. The staff was super friendly. Only issue was security scolding me for being too loud when it was 2 other rooms on the opposite side. He was looking up I was looking down and he just assumed it was me. Overall Wonderful Trip. This is my Only Resort from now on.
June 23, 2014
Rated 3 out of 5 by Alf40 Few Things to improve
This place has been one of my favorite. I stay here weekly while traveling for work. My last few stays haven't been the best though. Last week my room had a very musty smell which I think was coming from the A/C. The wifi service has been steadily getting worse. It constantly kicks you off and takes forever to get it back.
July 23, 2014
Rated 5 out of 5 by RonFish Hotel has great staff
The staff is always very attentive to all your needs.
September 5, 2014
Rated 4 out of 5 by Gotofly Nice Resort in good location
The hotel is conviniently located very close to the Disney Village making it more attractive for stay due to close proximity to lot of restaurants and entertainment places.
The hotel was Sheraton Safari and then they remodeled it to a resort and they have done a good job. The rooms are nice and spacious and the breakfast buffet is excellent. The pool, spa and gym are all an added amenity.
January 3, 2013
Rated 1 out of 5 by Ginger21 This Hotel had the best staff, and feature!
We came to Orlando and brought 2 of our friends. We spent 3 nights and had a wonderful time. EVERY ONE OF YOUR STAFF TREATED US GREAT! We ate three meals in the hotel and they were fabulous.
We so enjoyed the fire place outside.
We asked for a place to play a dice game and were given the conference room 2 nights in a row. We thought we were treated very well.
Jim and Ginger
November 27, 2013
Rated 5 out of 5 by MK14 Enjoyed our stay
We were happy with the resort, especially the pool area, it is lovely with the two pools and plenty of seating. Glad the hotel is trying to be more green, we reused our towels but would suggest more towel bars to dry them on. Would prefer a different room layout with the sink in the bathroom. Overall very nice place with attentive and friendly staff. The Concierge was most helpful too.
January 25, 2014
Rated 4 out of 5 by Boston2Disney Nice place to escape to...
The hotel overall was great even though Orlando weather was a bit unpredictable. The hotel staff were very accommodating and helped us with Disney tickets and directions to other sites...One complaint: the bathroom was not in the best condition. It wasn't as clean as expected since the other areas in the room were nearly spotless! All in all, I would return if given the chance.
March 5, 2013
Rated 5 out of 5 by Gina27 Great service
Stayed here for 2 nights. Last time I stayed here it was still Sheraton Safari. Hotel looks great now. Lobby and rooms are nice. Staff provided us with a wonderful suite..bunk bed for kids while I got a king (in separate areas). This was wayyyyy better than sharing a king. Pool looks the same but didn't enjoy it this time around...it was a little too chilly out. Overall a great stay.
November 28, 2012
Rated 5 out of 5 by GeorgeTelAviv The Staff are sensitive to the neeeds of guests
My family and I stayed at the facility. The hotel was very customer services. Restaurant staff were excellent as well as the pool. Front desk personnel supported with my business request.
The valet staff was acceptable. After I gave a trip. the staff promised to call housekeeping and help me, but he took the money tip and forget the guest.
July 2, 2014
Rated 5 out of 5 by copdoc The best staff - EVER!
I have been coming this hotel for years...for family vacations (not business). I am ALWAYS impressed with the customer service. I have met a new "friend" - Ms. L. Owens at the front desk! She is an employee I had not yet met... she did not know how many times I'd stayed in this hotel and yet she was so very kind to help me with my request.
July 1, 2014
Rated 3 out of 5 by Jimmy259 Needs Improvement
The lobby looks nice; the hallways and rooms are shabby and worn.
I may have missed it somewhere in the paperwork...definately not told when I booked that I had to pay $10.00 to park my car in their lot (self park...NOT valet). I had to park on the other side of the building because it was being repaved on top of the charge.
I'm glad I only stayed for one night....I will not return.
September 2, 2012
Rated 4 out of 5 by TLC14 Overall a very good hotel
We were 2 adults and 2 children. This hotel was close to all theme parks (for us Universal Studio & Wet N' Wild, Disney Downtown) and satisfied all our needs and exceeded our expectations. Very clean, very comfortable for all. We had a great view of the pool even though we didn't take advantage of it.
July 24, 2014
Rated 3 out of 5 by Chris199 Left with a feeling that service doesn't matter
1st night -no clean wash cloths, just two old wet ones from the previous guests. Next day, still no clean wash cloths, called guest services and asked for four. When we returned from a long day at the park -again no wash cloths. Starwoods is usually spot on with service, but we left with the feeling that service and cleanliness was not a priority, at least on part of this property.
October 9, 2012
Rated 4 out of 5 by John63 Good location for Disney trip
The hotel has undergone renovations and is much nicer than when we stayed a few years ago. The website indicates a $16.95 per day resort fee, which includes covered parking. There is no covered parking. The hotel does not really have a "resort feel" to it, but does have 2 nice pools, with bar and outdoor fire pit area. Great location as far as getting to Disney. Very convenient.
February 22, 2014
Rated 3 out of 5 by StephanieMonee Bathroom Shower Instructions
I found it a little annoying to have instructions on how to start the shower laminated to the inside wall of the shower. If it is difficult to do without instructions, there should be a different way to turn on the shower. There was no bath mat located in the room, I had to use a bath towel in it's place. Compared to other Sheraton's, this room left much to be desired.
May 6, 2014